Customer service is their well-earned hallmark. cleaning of sofa and oriental rug in the house are…read moreexcellent. Dries in a few hours. Scheduling is easy and the voice on the phone clearly cares!

Arrived on time. Great job cleaning three bedroom carpets and closets. I would recommend.read more

Perfection did a few area rugs and couches for us recently. Very friendly and professional team…read more Rugs and couches looked like new when they left. Very satisfied with the end results would definitely recommend.

Very responsive and did an amazing job cleaning older wall to wall carpets. Highly recommend!read more

Excellent service and results. My carpet was really stained and after their work it was stain free…read moreand looks great. Also, very nice people

AITA? After doing a little bit of internet searching for a…read morecarpet cleaner I found K-A Carpet. I saw on Yelp they were running an offer for $50 to get $100 credit on service. I went on their website and decided just to book through their website as I like supporting local businesses, especially if they invested in an online presence. Some background: I moved from South of Boston to North of Boston, and my new place wasn't so new and needs some cleaning before I move-in. I talked with the owner who said when they get their carpets cleaned they are usually charged for three rooms for the place, so I assumed it would be equivalent to 400 square feet. I also wanted to clean the tile/grout from the kitchen and bathroom - at least the places where foot traffic was, so I figured for the bathroom would be 25 square feet and the kitchen about 50 square feet. Thus, I put in for 75 square feet of tile/grout cleaning. Okay, so I add those services and pick a day that the owner of the unit would be there prior to my arrival. I pay the $60 down-payment to confirm the online order. I sent the owner cash to pay, with $65 extra in case of any overages or in case they do a wonderful job and feel the need to tip $20. The day comes, I receive a call from the tech at 12:06pm who is doing the service when they arrived on location. I let the tech know that I'm not on-location but the person there is opening up the garage for them now and that I left cash as payment for their services with him when thee services are complete. And at that time he told me that the garage door was opening and he was greeted by the owner. Minor issue 1: I received a call from the owner at 12:08pm saying that the tech requested the full bill to include what I paid in the down-payment and wanted to verify if I paid anything up-front. I then pulled up the email and credit card online statement to be sure that I was charged the down-payment and told them that I did in-fact pay the down-payment of $60, and the due at completion would be the remainder balance of the invoice. So, what was up with the tech not knowing how much to collect? Or was that a tactic just to get more money when he knew he wasn't dealing with the person paying the bill? Sure, could be an innocent blunder not looking at invoice very closely. But that got solved. I get to the location the following day and talk with the owner who informed me that they liked the carpet cleaning service, but didn't like the chemical or perfume in the cleaner as it made him cough. I looked around and the carpets were cleaned decently enough. Could I have cleaned it the same or better with a rug doctor mighty pro or bissell big green machine rental - yes. I then as about the tile in the bathroom or kitchen as I also expected the bathroom or kitchen to be done as I paid for 75 square feet of that too, but was told that they didn't. The owner then handed me back $60, indicating he thought the tech only deserved a $5 tip. I asked if they mentioned anything about the tile or grout cleaning service, to which the owner said no. I then reached out for support using text messaging to see what K-A's side of the story was at 9:54am. And after a phone conversation at 10:29am, they informed me that the space was larger than anticipated, and when they spoke with the person at the property they got "no response," however, if they were wrong they could reschedule to come back. The part I thought was strange is the "no response" because I got a call when the amount due was in question... Why didn't I also get a call here, either from the tech or the owner saying something isn't adding up. I can understand if there was a miscommunication on the exact dimensions of the space, so I voiced my thoughts, which verbatim are "I'll check and get back to you. If you don't hear back from me everything is ok." I get the space measured, and turns out that yes the measurements were a little off, but according KA's own ordering/scheduling system was a difference in price of $50 if they charged exact amount of carpet space plus 100 square feet for the actual 105 square feet tile/grout. Or a difference in price of $77.50 if they charged 125 square feet for the 105 actual square feet of the tile/grout. The owner had enough to cover $65 in case this exact thing happens. And you would think a reasonable person would accept $15 for an extra 5 square feet of space, instead of the 90c per square foot they charge in the 25-sq.ft.block billing. Or could have just said it was 100 square feet and pocketed the rest as a tip. I bring this information back via text messaging and get told that they would be happy to schedule tile and grout cleaning for $250. Also that I'm entitled to a $12.50 refund as that is the difference between what I paid and what services I received. Me: Why didn't the tech contact me like they did earlier if they had a concern with size/scope of job? "If the person on-site couldn't make a decision, that would be more

I tried calling a rug cleaner in my town and never even received a call back. Dave's called back…read moreright away. From start to finish, everyone I spoke to at Dave's was friendly and professional. Very easy drop off of our rug and they had it ready even sooner than expected. The price for their excellent work was very fair and we were really happy with the result. These guys will be our go-to for any rug/carpet needs.

Our 5 year old wool family room carpet was stained and dirty after an emergency kitchen renovation…read more Our refrigerator, and boxes of dishes etc had been stored in our family room during the 5 month construction period. Having worked with this cleaning company in the past I had faith that Dave's Carpet could save it and they did! The company owner came to my home within a week of scheduling my appointment and actually arrived early the day of service! Not only was the the cleaning a great success but the service was five-star-friendly! And, the cost was quite reasonable. I highly recommend hiring Dave's Carpet!

Pretty sure if we could give 1000 stars it wouldn't be enough. Jeff was professional, kind,…read moreefficient, and the final results were incredible. I regret not taking pictures before and after, but our carpets have never looked so amazing.

TOP Notch. They come on time, are quick and efficient. We have a berber rug that we tried to clean…read moreourselves. The difference between DIY and a professional is night and day. Worth every penny. We were going to replace the rug , not anymore !! Highly recommend , try it once and you will be a repeat customer.

They were so awesome. I got my couch cleaned quickly and the service was very reasonably priced…read more Excellent communication. I will definitely use them again!

Nick and Matt did an incredibly wonderful job in our 11 unit condo in Boston, Beacon Hill…read moreyesterday. Our condo association has used Advanced Carpet Cleaning for several years now They cheerfully deal with our heavily soiled hall carpeting and difficult parking in our Beacon Hill location but they always endeavor to deliver thorough and professional service and results.

Excellent service and cleaning. Very competent,…read moreaccommodating and congenial staff. Always does an excellent job. Very happy with them.

I contacted McCarthy Cleaning Company and spoke to a lovely Paula. She bent over backwards as I…read moreneeded my rugs cleaned almost immediately! John showed up the very next day and did an amazing job - the basement stairs are the MAIN stairway to the house from the garage and to exit out to the yard. I have 4 dogs and 6+ years of use!! I really, really thought he'd say "NOPE, you need a new carpet"! Well, it looks like I bought a new carpet! Thank you, Paula, for being so nice & in-service and pro-active and thank you, John, for the amazing job on our YUCK carpet today. YOU BOTH saved us as our Open House is this Friday - WHEW - one less thing off a very long list and what a GREAT JOB!! Very Happy New Customers! Victoria & Jay Cappadoro

I called to have my couch cleaned before Christmas- they were able to fit me in the schedule! Mark…read moreshowed up and before I knew it my couch looked brand new! I have a black Lab and they were able to get all of his hair out of couch! Because I was last appointment of the day Mark suggest to clean the carpet that the couch was on - so happy I did and so happy they did not mind staying later than they expected. Mark is very professional! I would recommend to anyone and will use him again!

I had stairs and two couches cleaned from Easy Clean. Marc was great from the first phone call…read more Gave me information I was looking for. He did a great job with the cleaning of my items. He was very professional and offered great information. I would definitely use this company again. Thank you Marc. Betsy S.

Responsive, communicative, and did a great job cleaning the whole house' carpet! No odor afterwardsread more

We were really thinking of replacing the carpets in our downstairs basement! Paul was on time,…read moreworked quickly and 99 percent of the stains were completely removed! I really should have taken before and after pictures because the results were dramatic! Looks like this old carpeting still has plenty of mileage left! We will certainly be calling Cyclone in the future!

Great job on the sofas Marc! Cleaned an ottoman that I didn't think could be cleaned. Will use him…read moreagain.