Love! Love! Love! My new mattress (and made in the USA) - professional, prompt and beyond perfect…read morenight sleep. One huge Lipstick Warriors' Seal of Approval! Be well, Lipstick Warriors

While cleaning out my home office files, I came across a receipt for a King mattress and 2…read moreboxspring we bought from Gardner Mattress 24 years ago! We've been sleeping on this awesome bed every night since it was delivered and we love it so much we often say "Thank you Mr. Gardner!" Truly the most comfortable bed we've ever slept in. From what I remember, the gentleman who shared his bedding knowledge showed us how and why the mattresses are hand tied. I wouldn't buy a mattress anywhere else and to do so locally is just the best ever. Keep doing what you do-offering top quality with excellent service!! Thank you!

I have been working with the store manager Ronnie Smith. He helped me cancel an online order that…read moregot mixed up and we placed a new order at his store. Ronnie's customer service skills are off the chart good. Never have I worked with anyone more helpful, patient and courteous. Working with Ronnie has been an absolute pleasure!!!

I ordered a queen sized mattress at this store on a Monday and it was available for delivery on…read moreWednesday. I opted for Friday, however. The salesperson Bryan Perry was knowledgeable, polite, and thorough. I was able to track the delivery truck on the day of delivery and watch the progress of the truck's crew. They called fifteen minutes before arrival, arriving within the time frame mentioned. The two men delivering were clean, fast, and polite. My bed is very comfortable. I am very pleased with my purchase.

Highly recommend! Was visiting from out of town caring for a sick parent. Needed a quick, honest…read moresale and delivery of mattress set for my mother. Ike at this location took care of me. He didn't try to sell me something else , quickly helped me purchase and arranged delivery. We had a small hic-cup with the delivery order but he efficiently solved the problem with reassurance. This is the kind of customer service that MattressFirm should be proud of. Give Ike a raise! My mom is very happy with the purchase and you have maintained her loyalty to your store. Thank you Ike!!!

Amazing customer service both gentlemrn working took time to help me and i was not the customer…read moretoday. I will be buying my next matress hete. Great prices as well. Great ability to read the people coming in. Jeoffrey was amazing with my friend who bought her matress today.

Very nice Macy's location at the Northshore Mall. I was…read morethere shopping the cosmetic and fragrances department looking to replenish some products that I was running low on. All of the counters for all of the various beauty brands were attractively set up and well organized. On this particular visit to the store I was looking to replenish some Lancome skincare items and the saleslady was able to quickly find the items that I was asking for. I also saw an eyeshadow that looked good so I decided to buy that along with the couple of skincare items that I was purchasing. The beauty department was running a sale for 15% off their beauty products so I got a pretty decent deal on my items. The saleslady who waited on me was efficient and was a pleasure to deal with. I am happy with my products and I would definitely consider shopping at this location again.

Found what was needed easily, nice clothes. Slightly overpriced. Customer service was awful, the…read morewomen there kept pushing my father to sign up for rewards, asked four times and when my father proceeded to say no she said "just put your phone number in" multiple times. My dad said no she said "put your wife's phone number" my dad doesn't have a wife. She said no? Ohh you don't shop at all. Very forceful and frustrating

Very nice while the sell the bed. Don't care about anything regarding delivery issues. Just passed…read morethe buck.

I purchased a Sleep # bed 5 years ago and loved it. It was expensive, but comfortable and…read moreindividualized. I would say that I had my best nights sleep in that bed until it started losing air. Since then, I have been on a journey similar to a nightmare. Poor customer service ( actually the worst I've experienced in my decades as a consumer). Inefficient, timely, difficult to reach, (every time you call, you speak with a different person after you've waited on the line for 20 minutes bc of their "high volume"), conflicting advice, costly and inefficient "repairs" ( which by the way, they don't reimburse you for). They also don't help you dismantle the bed if you decide to get rid of it. AND if you purchase a new bed from another company, they will not take this bed and discard it like they do with other beds. Along the way, there were some people who were nice and tried to help, but at the end of the day, I cant sleep on my side of the bed bc of the loss of air. Be forewarned.....if you purchase a sleep # bed , just hope that you don't have a problem with it, or be prepared to spend a lot of time and money, not to mention frustration. I would strongly urge you to look elsewhere. There are a lot of other good beds out there.

Excellent service and results. My carpet was really stained and after their work it was stain free…read moreand looks great. Also, very nice people

AITA? After doing a little bit of internet searching for a…read morecarpet cleaner I found K-A Carpet. I saw on Yelp they were running an offer for $50 to get $100 credit on service. I went on their website and decided just to book through their website as I like supporting local businesses, especially if they invested in an online presence. Some background: I moved from South of Boston to North of Boston, and my new place wasn't so new and needs some cleaning before I move-in. I talked with the owner who said when they get their carpets cleaned they are usually charged for three rooms for the place, so I assumed it would be equivalent to 400 square feet. I also wanted to clean the tile/grout from the kitchen and bathroom - at least the places where foot traffic was, so I figured for the bathroom would be 25 square feet and the kitchen about 50 square feet. Thus, I put in for 75 square feet of tile/grout cleaning. Okay, so I add those services and pick a day that the owner of the unit would be there prior to my arrival. I pay the $60 down-payment to confirm the online order. I sent the owner cash to pay, with $65 extra in case of any overages or in case they do a wonderful job and feel the need to tip $20. The day comes, I receive a call from the tech at 12:06pm who is doing the service when they arrived on location. I let the tech know that I'm not on-location but the person there is opening up the garage for them now and that I left cash as payment for their services with him when thee services are complete. And at that time he told me that the garage door was opening and he was greeted by the owner. Minor issue 1: I received a call from the owner at 12:08pm saying that the tech requested the full bill to include what I paid in the down-payment and wanted to verify if I paid anything up-front. I then pulled up the email and credit card online statement to be sure that I was charged the down-payment and told them that I did in-fact pay the down-payment of $60, and the due at completion would be the remainder balance of the invoice. So, what was up with the tech not knowing how much to collect? Or was that a tactic just to get more money when he knew he wasn't dealing with the person paying the bill? Sure, could be an innocent blunder not looking at invoice very closely. But that got solved. I get to the location the following day and talk with the owner who informed me that they liked the carpet cleaning service, but didn't like the chemical or perfume in the cleaner as it made him cough. I looked around and the carpets were cleaned decently enough. Could I have cleaned it the same or better with a rug doctor mighty pro or bissell big green machine rental - yes. I then as about the tile in the bathroom or kitchen as I also expected the bathroom or kitchen to be done as I paid for 75 square feet of that too, but was told that they didn't. The owner then handed me back $60, indicating he thought the tech only deserved a $5 tip. I asked if they mentioned anything about the tile or grout cleaning service, to which the owner said no. I then reached out for support using text messaging to see what K-A's side of the story was at 9:54am. And after a phone conversation at 10:29am, they informed me that the space was larger than anticipated, and when they spoke with the person at the property they got "no response," however, if they were wrong they could reschedule to come back. The part I thought was strange is the "no response" because I got a call when the amount due was in question... Why didn't I also get a call here, either from the tech or the owner saying something isn't adding up. I can understand if there was a miscommunication on the exact dimensions of the space, so I voiced my thoughts, which verbatim are "I'll check and get back to you. If you don't hear back from me everything is ok." I get the space measured, and turns out that yes the measurements were a little off, but according KA's own ordering/scheduling system was a difference in price of $50 if they charged exact amount of carpet space plus 100 square feet for the actual 105 square feet tile/grout. Or a difference in price of $77.50 if they charged 125 square feet for the 105 actual square feet of the tile/grout. The owner had enough to cover $65 in case this exact thing happens. And you would think a reasonable person would accept $15 for an extra 5 square feet of space, instead of the 90c per square foot they charge in the 25-sq.ft.block billing. Or could have just said it was 100 square feet and pocketed the rest as a tip. I bring this information back via text messaging and get told that they would be happy to schedule tile and grout cleaning for $250. Also that I'm entitled to a $12.50 refund as that is the difference between what I paid and what services I received. Me: Why didn't the tech contact me like they did earlier if they had a concern with size/scope of job? "If the person on-site couldn't make a decision, that would be more

Well, i lost an earring again. I wound up going to the Fine Jewelry Reserve Sale at J.C. Penny. I…read morewas greeted by one Ms. Paula. People, she is an Awesome Jewelry Associate. She made me feel like I was the only one who mattered and truly listened to my preferences and then assisted me in finding not one but two replacement earrings. She was quite a skilled saleswoman. She deserves a raise. I'll be sure to add photos when I return to the store to pick up my earrings this week.

AWFUL! Extremely upset. My tears taste salty. I got put in hold for 15 minutes and then the phone…read morehung up on me. The First Lady that answered didn't wanna hear my question. She basically said I was a load of garbage. I'm so sad. I'll never go to this place. Not even if they offered me a 2% discount. Very upset.

If you're looking for literally anything for your space .. if you see something trending .. if you…read morewant classic vibes... this is your place. All year round.

This place, much like Ikea, is a place I should not be unsupervised. The former spot of Burlington…read moreCoat Factory offers a sizeable space for this home goods store. Very reasonable pricing, good quality, excellent selection in a very pleasant and well organized store. The staff at the register couldn't have been nicer and I recommend signing up for their rewards program. I was hesitant since we have our fair share of home stores in the area (Bed Bath and Beyond, HomeGoods, Christmas Tree Shop, Ikea, etc) but this is a nice option to consider. Very convenient and great selection at each turn. Plenty of easy and free parking. Fully accessible. 10/10 recommend!