canceled our reservation 3 days prior to flying via a text message that can not be responded to…read more So I'm just screwed now. the message was like "sometimes people die, and don't tell us. But due to a technical error, you are canceled." I'm like if it's a technical error, why are you telling me about people dying? Also, if you took my money in a minute, why does it take up to a week to refund it?

Horrible scam!!! Don't waste your time this will cause nothing but stress to your liferead more

We rented a room at 100 Estero Blvd, FMB. Things to be aware of is that you must be paid in full 2…read moremonths prior to your stay and it is non refundable if you cancel after that. It is a very long contract....which made me a bit uncomfortable (especially being told I had to write out my cc number on the form that was not secured for them to "keep on file"), but after talking with an office gal, had me a bit more assured that everything would go smoothly - which checking in and the emails explaining what to do were very good. The unit itself was large, had a gorgeous view (minus having to always look through the screen to see it), and a huge, beautiful balcony. The furniture was comfortable and nice looking (loved the round table on the balcony). Having a keypad entry was very nice. But the three star rating comes from these notes. We were told that bath towels were included, but not beach towels, so we brought our beach towels - only to have housekeeping show up on Monday morning with a HUGE black garbage bag of 6 VERY large beautiful beach towels. On the other hand, you get 6 total bath towels (unit sleeps 6) which were thin and not very big - and no washer or dryer in the unit to freshen them up unless you wanted to go downstairs and pay to do so. There were no coffee filters. There was only the bag to use in each garbage can - including the kitchen garbage. There were 2 filled to the brim with water "humidity" bags hanging in the guest closet that hadn't been dumped out and smelled like a wet basement. A giant palmetto roach ran across the kitchen counter and went behind the counter of the stove the 1st morning we were there. There were only a few hangers in the master bedroom and only two night stands for clothes (if you had 6 guests staying, have no idea where their stuff would go - only were allowed half of master closet and guest bedroom closet not that big). The décor was minimal - no feeling of relaxation or welcome. The shower curtain kept falling down in the guest bath. The pool chairs were not very clean looking - and had a note on gate saying the overall management is not responsible for keeping them clean. One night came back from Times Square to all the outside lights out - none in the stairwells, none at our door - had to use our phone light to see the keypad for entry - VERY dangerous - especially the stairwells with absolutely no lighting if you had to use them instead of the elevator (as the elevator was actually not working one day of our stay). There was no where to hang a wet suit to dry - could use way more hooks - some on the balcony so you have a place for suits. While I know that this was a condo/private unit type rental, we have rented other houses in the area for less money and a much more welcome feel and a lot more paper product / towels and a washer and dryer in the unit. This unit was quite a bit more expensive than others we have rented, so the roach and lack of a few "nicer" things was a bit of a disappointment. We have stayed in other units on the beach (north end) that aren't condos for a lot less money and way more amenities (including the pool). Just kind of feel that you could supply toilet paper and trash bags and coffee filters for a week (especially since I had to look at them in the master bedroom closet with a note that said "owner" on the huge pack) and some nice bath towels like the beach towels you ended up supplying. While we enjoyed our location and the views, we would not return to this unit nor rent from a company that makes you pay so far in advance with no refunds so far out. Plenty of other places that you pay upon arrival that are much more welcoming and provide much more bang for your buck.

I normally don't post negative reviews, but after several days of dealing with this situation, I…read morefeel like I need to share my experience with Distinctive Beach Rentals. We booked the same beachfront property we stayed in last year for our family vacation. Ocean Shore (Distinctive Beach Rentals) 3129 N Ocean Shore Blvd Flagler Beach, FL 32136 https://distinctivebeachrentals.com/property/364443d4-c5e4-468d-b674-2bc74b9a1f07?fromDate=&toDate=&adults=0&children=0&pets=0&quote.pets=0 While we were almost at the property on Monday, I received a text message informing me that one of the mini-split A/C units was not functioning at full capacity and that they were working on getting it repaired. The same message also informed me that a contractor would be coming Thursday morning to replace the water heater. When we arrived, it quickly became apparent that the A/C issue was far more serious than we had been led to believe. The unit wasn't cooling the property at all. After calling for assistance, I was connected to a call center and was essentially told to deal with it because there were a couple of fans in a closet. Later that evening, a manager called, apologized for the situation, and assured me that I would receive an update first thing Tuesday morning. We were also told there were no comparable properties available to move us into. We made the best of it and stayed the night. Tuesday morning came and went with no update. It wasn't until Tuesday afternoon that an HVAC technician arrived. After inspecting the system, he informed us that he could not repair it because a necessary part had not yet arrived and that it was expected Wednesday morning. Tuesday evening, Distinctive Beach Rentals emailed us offering a $75-per-night refund until the A/C was repaired which is not acceptable and promised another update Wednesday morning. Again, no update came Wednesday morning. Instead, Wednesday evening we received another email stating that the part had been delivered to the wrong address and that they were trying to locate it. At that point, they offered to move us to another property, but the alternatives were not beachfront like the property we specifically rented and paid for. The options presented were to either move to a lesser property or stay where we were and continue receiving the $75-per-night refund until the issue was resolved. It is now Thursday afternoon. The A/C is still not repaired, the part still hasn't been located, and we continue to spend our vacation dealing with a situation that should have been addressed before guests were allowed to check in. I understand that equipment breaks. What I don't understand is allowing guests to arrive at a property knowing there are significant issues, providing incomplete information about the severity of those issues, and then repeatedly failing to provide the promised updates. We've been patient, understanding, and reasonable throughout this process. At this point, however, I feel this situation has been handled poorly from start to finish. I'm sharing this experience because I believe others should know what we've encountered, and I sincerely hope Distinctive Beach Rentals will step up and make this right.

We really enjoyed our day at the spa with couples massages and all of the beautiful amenities…read more Lunch by the pool was delicious too. My grilled salmon was perfect.

My husband and I just returned from a 3-night stay at the Ponte Vedra Inn & Club. With taxes and…read morefees, our room was over $800 per night, so we expected a restful, high-quality experience. While the property itself is beautiful and the woman who checked us in was warm and welcoming, our stay unfortunately ended on a very negative note. We had to check out at 3:40 a.m. for an early flight and went to bed early. The room next door was hosting a loud party with multiple people, and we could clearly hear laughing and shouting through the walls. Just after midnight, I called the front desk and explained that we had an early flight and couldn't sleep due to the noise. Brittany assured me she would send security. However, the noise continued without any change, and it never sounded as though security approached the room. At 12:53 a.m., when the noise grew even louder, I called again. This time I was told that security "did not believe it was a disturbance." At that point, I genuinely felt as though the resort was prioritizing the enjoyment of the party next door over our ability to rest--despite a clear request for assistance and the fact that we needed to be up in just three hours for a cross-country flight. I again explained what we were hearing and asked that someone please address the issue. Finally, at 1:04 a.m., security broke up the party. By then, it was extremely difficult to fall asleep before our 3:00 a.m. alarm, leaving us exhausted for a long travel day. When we checked out this morning, the front desk associate Effrain printed our receipt but did not ask how our stay was or thank us for visiting. When I mentioned this, he stated that it was "early in the morning" for him. I explained the situation from the night before, and he replied that he didn't know anything about it but could "write it in a report." When we asked how to contact a manager, he said we could email but did not have an email address to provide, stating that he had only been there three months. We came to Ponte Vedra to attend my company's executive Christmas party and hoped for a relaxing weekend. While the resort is undeniably beautiful, the lack of responsiveness to a legitimate noise disturbance--combined with dismissive customer service at checkout--left us extremely disappointed, especially at this price point. We truly wish our experience had matched the reputation and cost of the resort.

Doesn't look like much when you walk past or driving by but these are literally the CUTEST &…read moreCOMFORTABLE condos ! I mean you are right on the beach & have a pool area and right next to anything and everything you could want ! Here's my review from staying at the sandpiper ! The owners that I met are absolutely amazing ,they take complete care of each of your needs and as long as you are respectful of their properties then it's like it's your own condo not as if you are renting for a week or a month I only rent for months at a time & I now adore the young lady owner she is absolutely amazing!!! She is kind and sweet but yet determined to make sure your stay is great and if you have an issue she handles it right then and there not days later . Anyways let's get into the condo , it is absolutely an amazing location I mean you've got everything you need blocks away the beach and steps away and they have a pool that is always clean and not nasty , ok so let's talk about the inside , the inside is perfect for a small family of 4 and a dog or cat but not more than 4 people ! The condo came with everything you need from a coffee maker to ice trays and towels and extra sheets and great pillows ! Only thing missing was an ice cream scooper lol ( joke) I have no complaints . I enjoyed the whole month in a week I stayed there & my kids loved it ! I made a new friend and have the perfect spot to go to when I need an escape!

From the owner: Jacksonville Beach Vacation Rentals. Completely furnished condos right on the beach. Ocean views…read morefrom every room but the bath. 6 max. 3 night min. Weekly rates are a better deal. Great for families or a couples getaway. Swimming pool included.

I rented from this property for two years. They are slow to respond when you have an issue and will…read morenot return your full deposit even when you leave the place looking better than you found it. overpriced and poor customer service. I would not recommend using this company for any reason.

Terrible company Wanted 100 per day for a pet…read moreDid not disclose the fee until I sent a message three times asking, once by email and twice by vrbo I cancelled following policy and the charged a 500 dollar cancellation fee. Why did the do this? I do not know owner never called have my phone records and no calls from this company into 2/20 Once they heard from the credit card company . This has been really upsetting to deal with.

Great experience! Condo was wonderful! Looked like the pictures. We enjoyed our stay. We had one…read morelittle issue with the ice maker. We called. They sent up a bag of ice and had a person there the next morning and o fix it. The grounds were very clean. Well taken care of pool was fabulous! Definitely booked VTrips again!!.

Our family rented the Barefoot Pelican property in Sea Isle, Galveston, which is managed by Ryson…read moreVacation Rentals, a VTrips company. Unfortunately, we arrived to find a significant fly infestation throughout the property, with large numbers of flies clustered on multiple windows inside the home. We documented the issue immediately and reported it through Airbnb and directly to Ryson. Because we arrived in the evening, we were told no one was available to assist us and were instructed to handle the issue ourselves. We spent part of the first night of our vacation purchasing fly spray and supplies at our own expense. Although a work order was submitted and fly spray was later delivered, the infestation was never fully resolved during our stay. What was most disappointing was the way the situation was ultimately handled. We paid $2,007.90 for the reservation. Ryson initially offered only $174 in compensation. Airbnb later increased the refund to $523.80 under AirCover and advised that any additional compensation would need to come directly from the host. I recognize that problems can arise at any rental property. My concern is not only the condition of the property upon arrival but also the lack of a meaningful resolution after the issue was documented and reported immediately. Based on this experience, I would never book another property managed by VTrips or Ryson Vacation Rentals.