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    North Star Senior Advisors

    5.0 (1 review)
    Closed 9:00 am - 5:30 pm

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    HarborChase of Dr. Phillips - Commander's Room

    HarborChase of Dr. Phillips

    3.0(10 reviews)
    9.4 miDr. Phillips, Horizons West / West Orlando

    Caution: HarborChase of Dr. Phillips Assisted Living…read more My parents lived here for 41 days (Aug 15-Sept 25, 2025). After I filed a complaint, the Florida Agency for Health Care Administration (AHCA) issued a 48-page Statement of Deficiencies citing failures including not following physician orders and medication-related deficiencies. These findings are public record. During those 41 days there were three Executive Directors (DJ, Tammy, and Heather). The Head of Maintenance (Luis) also left. When I moved my parents out, I confirmed a zero balance. Our sales agent had represented one free month. After move-out, Katherine Schachter (Regional Director of Operations) and Mark McBride (Chief Operating Officer) provided written assurances regarding credits and refunds. However, full billing statements were not provided until February 26, 2026 -- five months later -- After my parents had already moved out, we received two phone calls delivering the same recorded message from Heather (Executive Director) identifying by first and last name an Independent Living resident who had died by suicide. I reported this as a potential privacy concern. Based on our documented experience, I do not recommend HarborChase of Dr. Phillips Assisted Living. The response to my post is to contact HarborChase. No I gave you 5 months to correct your mistakes. Give my parents their money back!! You violated both the medical and financial part of the contract!

    As a caretaker who visits a resident at HarborChase frequently, I can say with confidence that this…read morecommunity is truly exceptional. From the moment you arrive, it feels more like a five-star resort than a senior living facility. HarborChase offers an impressive array of amenities that cater to both comfort and enrichment. Whether it's the beautifully landscaped outdoor spaces, the fitness and wellness programs, or the vibrant calendar of social events, there's always something engaging happening. The dining experience is another standout feature. With multiple restaurant-style venues serving gourmet meals, HarborChase elevates senior living to a culinary experience. It's also worth highlighting that under the leadership of a new executive director, HarborChase is undergoing a noticeable transformation. Her attention to detail and hands-on approach are clearly driving meaningful improvements in resident care and overall operations. If you're basing your opinion on reviews from a year or two ago, it's important to know--things have changed for the better.

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    HarborChase of Dr. Phillips
    HarborChase of Dr. Phillips
    HarborChase of Dr. Phillips

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    Encore - Just visiting

    Encore

    4.1(9 reviews)
    13.6 miAvalon Park, East Orlando

    This isn't the easiest thing to write, but I am writing this because the staff at Encore deserve to…read morehear my thoughts, and you may want to as well. I wrote something here quite long...then came back and cut out a lot. You don't need all the details. If you're reading this, you know the story. A difficult road led to having to find a long term care facility. I have seen other facilities. My mother had developed Alzheimer's in 2018, and very shortly thereafter my father, now alone, also needed a care facility. I engaged in a search, and some of the facilities were heartbreaking. I was frightened by the thought of that being the only option. Long story short, my family was incredibly fortunate to find Encore at Avalon Park in December of 2018. It's a lovely environment. The key here is I was able to let my parents be together. Together in their own small apartment, enjoying their own place, eating good meals, had a routine and received all necessary care. They were happy together, and safe. And...the staff. My eyes are welling up as I write this...my God...what a blessing they have been. They LOVED my parents. My mother passed away (she was 92) in 2022. The amount of tears and grief by everyone who cared for her...the emotion was so...honest. And since then, they have cared for my father as if he were their own relative. Every time I have visited, I have seen their care firsthand. From the Director Monica to the nurses and aids...everyone has been such a reassurance to me. It is June 2026. My father doesn't have a lot of time left. The care and emotion is very evident. I feel blessed to have been able to provide this final gift to them...a nurturing environment that cared. What else could I have asked for? Thank you...all of you. More than I can ever say. Angel T., Son of Luis and Luz.

    I can not say enough good things about this facility. My brother has been there for over 6 months…read moreand I am very happy with the care they provide to him. Encore went out of their way during Christmas to make the residents feel loved and to experience the holidays. The quality of the food is excellent and tailored to the individual. My brother's room is always neat, tidy and clean smelling. He is handicapped, so the staff has done a great job being receptive to his needs. There are a ton of activities. My brother has a full calendar of events to do on a daily basis. Encore has outings and they have a lot of events at the facility so there is a lot of interaction with the public. The location is excellent. It is a block - walking distance to the Publix or the CVS if I need any supplies. I also can walk to about 10 restaurants from Encore, so it is is easy to take my brother out for dinner without even having it get in the car. I highly recommend this facility and could not have found a better place.

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    Encore - Encore giving joy to residents

    Encore giving joy to residents

    Encore - Just visiting

    Just visiting

    Encore - Encore family dinner night

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    Encore family dinner night

    Gentry Park

    Gentry Park

    4.0(4 reviews)
    8.4 mi

    I had heard of this place before but never had a reason to visit until now and I was very…read moreimpressed. The property is beautifully laid out, with the assisted living and memory care unit located in the last building for a sense of privacy and calm. Check-in was quick and modern with an AI system that scans your name and takes a photo for added security. Each area is clean, organized, and secured with locks. Inside, there are inviting gathering spaces for games, activities, and entertainment, and the rooms are designed to feel like home rather than a facility. One of the most thoughtful touches I noticed in the memory care unit was the personalized photo frames outside each resident's door, often showing them with a spouse or in their younger years. The atmosphere was warm and welcoming, with a pleasant scent throughout the building. During my visit, I saw residents enjoying themselves in different ways--some were watching TV, some resting peacefully, and others actively engaged in activities. Everything about the environment made me feel confident in the level of care and dignity provided here. If I were looking for a place for my own family, I would feel at peace choosing this community. Honestly, I could even see myself living here without hesitation.

    Let me start by saying this is in regards to shady business practices. Increasing rent over…read more$2,500.00 even though we were told by staff many times for over the past 2 years this would not be the case. After 3 days of calling finally spoke to there region Manger Robert who hung up on me while discussing this and the fact that they lacked clarity in their communication. Robert's attitude was very Joe Pesci character in "The Super, Give me my money" this is very said as the staff and people here are all great and thoughtful.

    Photos
    Gentry Park - Sawgrass | Studio | 1 Bath | 363 Sq.Ft

    Sawgrass | Studio | 1 Bath | 363 Sq.Ft

    Gentry Park - Pipestem | 1 Beds | 1 Bath | 538 Sq.Ft

    Pipestem | 1 Beds | 1 Bath | 538 Sq.Ft

    Gentry Park - King Palm | Studio | 1 Bath | 336 Sq.Ft

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    King Palm | Studio | 1 Bath | 336 Sq.Ft

    Spring Hills Hunters Creek

    Spring Hills Hunters Creek

    3.6(5 reviews)
    13.1 mi

    Much appreciation for Spring Hills Hunters Creek. The compassion, love, and human spirit shown…read moreduring the very short time my grandmother resided there, was out of this world. From Elsie and Alexa in admissions to Cheryl as resident director, to all nursing and rest of staff. In our family's heart, you have a special place!!!! Because of your many stringent precautions, this facility has not had a single resident or staff COVID incident. ZERO! If you are considering to bring your loved one here, do not hesitate. This beautiful place will admit your loved one, when so many others will not. They will love and care for their memory challenged residents and protect them dearly, no matter how extreme their mental health state is. It is worth every dollar and cent. No price tag is big enough for someone you love. We are glad we did! Thank you for reading neighbors, and God bless!

    I absolutely LOVE this community! My grandma came in reluctant to come and leave her home... it has…read morebeen 7 days and she is now so happy and relieved to be safe and have things to do. When we moved they has a band playing, she has already been down for church service and a Macy's trip! They had a bit of a hiccup getting used to her medication schedule and how to handle her mood swings with her dementia, but I guess it's normal while they got to know her. She is now happy and loves coming down to dinner with her new table peers. I must say that these people held my hand through my numerous guilt attacks.... I mean, all and all... Spring Hills staff made a very hard situation a much easier one. They truly care for their residents and their family.

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    Spring Hills Hunters Creek
    Spring Hills Hunters Creek
    Spring Hills Hunters Creek

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    Windermere Assisted Living

    Windermere Assisted Living

    5.0(1 review)
    13.3 miHorizons West / West Orlando, Disney World

    My father is a resident at this lovely Windermere home. He is 86 years old and suffers from…read moreAlzheimer's for the past 5 years. We were very fortunate to find this Assistant Living location close to our home that provides 24 hour care and tends to his every need. He is under Hospice care at this time and the family works with the Doctors and Nurses to coordinate the best care for Dad. All meals are home-made, well balanced, and they know all his likes and favorites. They are now family to all of us - he's treated like "grandpa". I'm available to chat if you need to connect.

    From the owner: Windermere Assisted Living is Located In the beautiful Wealthy city of Windermere, which is in the…read morewest of Orlando, orange county Florida. Windermere Assisted Living is situated near Walt Disney World just 3 miles to the north. Windermere Assisted Living is your premier destination for assisted living and elderly care services in Windermere, FL, and the surrounding areas. Our caregivers provide support at our beautiful assisted living facility and can handle all your senior living needs in one place, ensuring that your loved one receives the attention and compassionate care they deserve. Windermere Assisted Living is opened to Provide qualified professional care and service to everyone who needs assistance in their daily lives, in a comfortable and secure atmosphere. Windermere Assisted living goal is to serve everyone with passion, love, dignity, and respect to an individual who needs assistance in their daily lives. We have a serving heart and positive attitude towards senior

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    Windermere Assisted Living - Shared Rooms

    Shared Rooms

    Windermere Assisted Living
    Windermere Assisted Living

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    North Star Senior Advisors - assistedliving - Updated July 2026

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