I actually found Arden Courts in Winter Springs by mistake. I had been given directions to another…read morefacility nearby, but when I saw the Arden Courts sign and my GPS said I'd arrived, I pulled in. I'm so grateful I did. I missed my next appointment because I was given a tour and immediately knew this was the right place for my mom. The community is small, warm, and easy to navigate -- it feels like a home, not an institution. I love the intimate dining rooms and the individual living areas for each hall. Shan'a and her assistant Aixa are fantastic about keeping in touch and are always easy to reach for even minor questions. The nurses call with any updates or changes, which gives me so much peace of mind. I had been my mom's caregiver in my home, so I know firsthand how hard this job is. Arden Courts has a terrific management team and caregivers who truly care. Many of them have been there a long time -- Bernice, Jaquice, Gigi, and Kate have all given my mom so much attention and affection. My mom no longer speaks and mostly communicates with a smile, but every caregiver still stops to greet her and often gives her a hug. She's also a fall risk and likes to get up at night so she doesn't "miss anything" -- she has always been this way. The evening shift lets her stay with them in the dining room while they finish their tasks, then they tuck her into bed when she starts getting sleepy. That kind of flexibility and compassion is rare, and it means a great deal to me. Before Arden Courts, she lived in an assisted living community with her husband and complained about the food constantly. Now she enjoys her meals and the special activities the staff plans. About once a month, they host a family event, which is such a thoughtful way to bring everyone together. My daughter says it feels like a sorority house -- and honestly, I love that image. Arden Courts has been a blessing, and I'm so grateful for the care and warmth they've shown my mom.

Arden Courts was amazing for my dad, but also for me. The caregivers were exceptional, and always…read morewent out of their way to talk to him and keep him busy. They even managed to get him to participate in activities, when at first he was not fond of. But they kept inviting him, and they never gave up. They found meds that helped calm his agitation, and that made us all so happy! Everyone on staff has been awesome, and they communicate often, which was so helpful. I was at ease when I knew my dad was being so well taken care of. The facility is spacious, clean and "homey". My dad loved to walk, they have a large outside walking court, which he used often. I am so thankful for Arden Courts!!!

My wife and I are musicians and perform at Superior Living. Jeanette, the Lifestyle Director is…read moreoutstanding. She gets it! She knows what is best for her residents and her love for them is quite obvious. We appreciate getting the opportunity to perform for these beautiful residents at Superior. They are a great group of people.

My wife & I are musicians and perform at countless senior residences. We have been sharing our…read moremusic with the beautiful memory care residents for many months. The staff at Hunters Creek is outstanding. The thing that is quite unique is what the lifestyle director, Ermaury, has done. She has us perform every week for the memory care residents. This has allowed us to really become family with the residents. We know them by name. We know their quirks. We especially know what music they like to hear. This is true love that Ermaury shows.

From the owner: Providence Living at Hunter's Creek is a best-in-class, premier senior living community proudly…read moreoffering Assisted Living for those needing a little support to enjoy the best of each day and life-centered Memory Care for those living wtih Alzheimer's disease, dementia, or other memory challenges.

Daughter of Resident at Sancerre Parent moved to Sancerre…read moreearlier in 2026. Positives: Food quality, friendliness of some staff, cleanliness of facility, PT team w/ Legacy, apartment is large enough, visits from PA, Podiatrist, Salon/Nail Tech, ability to have meals sent to room, shower/dress assistance. laundry assistance, trash removed from apt daily. Parent is generally pleased with living here. Though administration is friendly, there seems to be a lot of management issues. Negatives: Inconsistent communications and follow up. My husband and I still feel like full-time care workers for our parent because of the amount of challenges we are running into and having to follow up on to include: - Communication - the facility states they are willing to communicate with POA for parent, yet they are inconsistent in replying to emails and phone calls. When you stop in to visit and speak with the Director or Head Nurse, often a commitment is verbally made but not followed through. - Inaccurate billing - monthly issues in tune of 100s of dollars. If residents are handling their own billing, I would highly recommend they review with fine tooth comb or have a POA assist. - Medication management - for a parent with special timing needs for medication (and explicitly provided and explained upon arrival to facility and many times since) medication timing has been wholly inconsistent. (NOTE: Just when we think processes are leveling off, something happens and a medication is not given at appropriate time or given separately from other meds) - Dining room service very slow and some could use customer service training, which is my background (Jessica, Kim, and Marisol wonderful) - Security - not as secure as I would prefer Bottom line: rated 2 star as descriptive lists "Could be better" - especially based on the sales pitch we received upon arrival/booking. Something to consider if you want to move a parent to Assisted Living.

Employee at Sancerre at Orange City…read more Position: Caregiver / Aide Employment Type: Current Employee 1101 Parc Hill Blvd, Orange City, FL 32763 My time working at Sancerre at Orange City has been one of the most disappointing and disheartening work experiences I have ever had. I am sharing my experience to shed light on the serious problems in both the work environment and the quality of resident care. My first impression of the facility came during orientation. I mentioned that I had gotten sick after my interview visit--since that was the only place I had been that day--and instead of responding with understanding, the staff member leading my orientation argued with me and told me it wasn't possible. I expressed that it was inappropriate and toxic to argue with me about something like that, and that experience set the tone for the type of communication I would come to expect from this place. Once I started working, I immediately noticed that communication between staff members was poor and often hostile. I was told during training that one aide would work one side of the floor and another would work the opposite side. However, when I mentioned that in passing, a nurse overheard and used that statement against me. She fabricated a story that another aide had asked me for help and that I ignored her--which was completely false. The aide never came to me, never called me over the radio, and never tried to reach out. Despite this, the nurse reported me to management, and I was nearly sent home because of that false accusation. I had to call my supervisor to explain what really happened, but the damage to my reputation had already been done. There have also been multiple incidents involving missing equipment--specifically my work radio. On more than one occasion, my radio was stolen or hidden, and when I reported it, I was told that "nobody is taking it." However, the same issue kept happening, which made it clear that it was being done intentionally. This behavior created unnecessary tension and made it difficult to perform my job safely and efficiently. The overall workplace culture is extremely toxic. Many employees are quick to gossip, argue, or refuse to help one another. I've been met with sarcasm and disrespect more times than I can count, even when I'm just trying to provide proper care to residents. Management often brushes off these issues or dismisses concerns entirely, leaving employees to fend for themselves in a negative and unprofessional atmosphere. Payroll has also been unreliable. On two separate occasions, I was told I would be paid on a certain Friday and ended up being paid a week or two later instead. On one weekend, I worked through my lunch breaks on both Saturday and Sunday due to being severely understaffed and short-handed. When I asked my boss to correct my pay for those missed breaks, I was told it would be fixed and paid out on Friday--but it wasn't. I had to contact her again, and she asked if she could "just do it next week." Only after I insisted did she have me e-sign a form to process the pay, but even then, I didn't receive it on time. Having to constantly chase down missing pay for hours I've already worked is completely unacceptable. Even more concerning than the employee treatment, however, is the state of resident care in the memory care unit. What I have witnessed there is genuinely heartbreaking. Many residents spend nearly all day and night sitting in the common area, except during meal times. They get a few brief afternoon activities, but otherwise, they are left idle and unstimulated. Residents are not being changed every two hours as required, and some individuals who clearly need nursing home-level care remain in memory care simply because it's profitable for management to keep them there. Staffing is dangerously low. Most nights there are only three aides responsible for up to 26 residents, many of whom need full assistance with feeding, transfers, and mobility. It's impossible to give every resident the attention and care they deserve under those conditions. The facility's fall rate is high, and from what I've seen, resident morale is extremely low. I've had residents tell me they feel hopeless, bored, and that they "hate it here." Some have even said they wish they could die. It's clear that profit takes priority over proper care. I've seen married couples forced to live in separate rooms so the facility can collect income from both. Residents who should be in a higher level of care are kept here for the sake of money. It's painful to watch and emotionally draining for those of us who genuinely care about these people. Overall, Sancerre at Orange City suffers from poor leadership, unprofessional communication, toxic staff dynamics, and serious neglect in resident care. Employees are not respected or supported, and residents are not receiving the care or dignity they deserve. This facility needs major reform.

My family was so lucky to have found Pat's Serenity Home Care!…read more My 85 year old mom had dementia, was falling down a lot, and became too much for my dad to handle. We first met Pat and Michael on their wedding anniversary and they canceled their plans to take my mom in their lovely home the same day. They provided snacks and healthy home cooked meals, activities to help keep my mom and other residents engaged, and top notch care around the clock. Pat & Michael rented a van over Christmas and took my mom out to see the pretty lights. They celebrated her birthday with flowers, presents and decorated their house. During a hurricane warning, they invited my dad to come stay with them. My family and I were always welcome to visit and stay however long we wanted. They regularly sent us pictures and texts to let us know how my mom was doing, which was really sweet. Being in a private, loving home is so much more welcoming than a sterile facility. Towards the end of my moms life, Pat was feeding my mom every meal and trying to keep her as comfortable as possible. They treated my mom and family with kindness and respect, and we are forever grateful. I can't say enough great things about Pat's Serenity Home Care. I highly recommend the family as they take excellent care of your loved ones!

From the owner: Locally-owned business, we specialize in home health care, memory care and personal care services…read more CALL TODAY !

My Mother has been living there since August and we are both so pleased with the caring staff and…read morethe warm and welcoming environment. The activity directory never fails to include my Mom and always has interesting things for the residents to see and do. The food is excellent and the nursing staff is wonderful and caring.

Barely any ammenities, most residents complain that theres nothing to do and wondering when they…read morecan leave. Food and Dining, the most important part of these peoples days, is cooked by Professional Chefs who provide consistent dishes. Meals are varied and change often. however the serving team is more focused on Bubbly Interactions, than giving residents Quality Service. A Teenage server is repeatedly heard on numerous nights barking out "waddaya want" to people waiting on their dinner, The dining room is never prepared, and there are some nights when a resident is completely forgotten: The cooks refuse to do their job until the final second with commitment: The kitchen and Dining room often rushing to close, without actually finishing up the days tasks.

Bring my parents go visit them very nice teams , very clean and friendly space for living make us…read morefeel like a home , they are very happy will stay there make them feel comfortable and happy

Great Community, My Mom is very happy there, they made the transition for Mom very easy, are…read morefriendly and receptive to Moms needs. I would recommend highly, Team goes above and beyond for their residents.

We found the perfect memory care facility in La Casa for our Father and he was a happy resident…read morethere from 2019 to 2021. The Director, Terri Gunn, kept us up to date on absolutely everything and Dad was always smiling whenever we went to visit him. We will be forever grateful for the kind and caring ways that the staff at La Casa took care of our Father. Bless you all!

From the owner: Welcome to La Casa Assisted Living Community, located in the heart of Merritt Island, FL. We…read morespecialize in providing exceptional assisted living and respite care services. Our community is designed to offer a supportive and engaging environment for seniors, ensuring their comfort and well-being. At La Casa, residents benefit from personalized care plans, a variety of social activities, and access to professional healthcare services. Join us to explore a community where quality care meets a vibrant lifestyle.

Don't be deceived by the photos. Go behind the scenes. Severe maintenance issues. Cobwebs abound…read more Many broken, damaged fixtures, faucets missing knobs, toilet tissue holders broken for weeks. Painting needed Several staff were compassionate ( and saved the day for Mgt) however many were not ( on their phones). Memory Care quality very lacking as if a patient is incontinent, unless you're there and push the staff to toilet/change them, they sit there or lie in their bed for hours. Don't expect them to help getting their teeth brushed either. Long story but you're lucky if they get it done. UNLESS you push the issue. Food mediocre at best. Activity provided but if a patient is unable to participate no effort to help or get them engaged. Staff to patient ratio very low. This area had about 20 patients and no more than two staff so if one was busy with meds or changing a patient, the other was responsible for everything else like entering or exiting visitor due to the lockdown policy. Forget the positive online reviews and if you tour, ask other visitors their thoughts. Maybe AL is satisfactory but MC is way below expectations.

I was very impressed with Grand Villas after having seen a few assisted living homes. The staff are…read morevery nice, very professional, kind, and accommodating. TaMara and Marshall seemed genuinely concerned about my mom. Exactly what I was looking for. My mom will be moving in next week.