This isn't the easiest thing to write, but I am writing this because the staff at Encore deserve to…read morehear my thoughts, and you may want to as well. I wrote something here quite long...then came back and cut out a lot. You don't need all the details. If you're reading this, you know the story. A difficult road led to having to find a long term care facility. I have seen other facilities. My mother had developed Alzheimer's in 2018, and very shortly thereafter my father, now alone, also needed a care facility. I engaged in a search, and some of the facilities were heartbreaking. I was frightened by the thought of that being the only option. Long story short, my family was incredibly fortunate to find Encore at Avalon Park in December of 2018. It's a lovely environment. The key here is I was able to let my parents be together. Together in their own small apartment, enjoying their own place, eating good meals, had a routine and received all necessary care. They were happy together, and safe. And...the staff. My eyes are welling up as I write this...my God...what a blessing they have been. They LOVED my parents. My mother passed away (she was 92) in 2022. The amount of tears and grief by everyone who cared for her...the emotion was so...honest. And since then, they have cared for my father as if he were their own relative. Every time I have visited, I have seen their care firsthand. From the Director Monica to the nurses and aids...everyone has been such a reassurance to me. It is June 2026. My father doesn't have a lot of time left. The care and emotion is very evident. I feel blessed to have been able to provide this final gift to them...a nurturing environment that cared. What else could I have asked for? Thank you...all of you. More than I can ever say. Angel T., Son of Luis and Luz.

I can not say enough good things about this facility. My brother has been there for over 6 months…read moreand I am very happy with the care they provide to him. Encore went out of their way during Christmas to make the residents feel loved and to experience the holidays. The quality of the food is excellent and tailored to the individual. My brother's room is always neat, tidy and clean smelling. He is handicapped, so the staff has done a great job being receptive to his needs. There are a ton of activities. My brother has a full calendar of events to do on a daily basis. Encore has outings and they have a lot of events at the facility so there is a lot of interaction with the public. The location is excellent. It is a block - walking distance to the Publix or the CVS if I need any supplies. I also can walk to about 10 restaurants from Encore, so it is is easy to take my brother out for dinner without even having it get in the car. I highly recommend this facility and could not have found a better place.

My sister lived at Palamar House for five months and it was the best facility she's ever lived in…read more The staff is very caring and treat the residents as if they were their own family members. The environment is like a home where everyone eats together. There is also a beautiful garden in the back that is locked for the protection of the residents, and allows for them to stroll casually or sit under the trees. I highly recommend Palamar House for your loved one. We felt at ease knowing my sister was being provided for in a kind, professional, and compassionate way.

This is the best solution for all your senior living needs. Veronica is such a darling and has the…read morebiggest heart. She treated my family as her own and did not stop until we found the best place for my grandfather. She still visits him to this day! She is very professional and listens to all your needs. I would recommend this company to anyone looking for help with senior living options. I had no idea what to do when my grandfather slipped and fell alone in his home. I knew it was time to get him to a safer place with other people his age and friend staff. Veronica did an awesome job!

If you are looking for an honest used car showroom, this is the place for you. No scams, the…read morecondition of the cars is as they say. The documents were signed very quickly. In short, I am 100% satisfied with the purchase and service at Excel Auto Lounge!

I/we found Excellence senior living facility a little over 2yrs ago. Our discussion was between…read moreExcellence & another facility, however Derick Waines the Marketing Director left a valuable impression. We had several family issues going on at the time and I will always be thankful that God put him in our path. Derick, didn't treat us as money he treated us like family. So obviously we choose Excellence. Then came Jasmine Miller the Res. Care Director, she is exceptional, Jasmine I want you to know that you are an integral part of the healthcare team. Without you, Excellence wouldn't survive. Thank you for everything you have done. You and your team have played an essential role in the well-being of our father/uncle. providing a compassionate approach to our father/uncle's treatment, Your bedside manor and the ability to gently handle him has made a significant difference in our lives. The care, compassion, kindness and empathy shown to our family, to our father/uncle's well-being is something we are extremely thankful for. Again, Thank you for making a difference in the lives of your patients, and the family.

They really care here, From the director to the maintenance crew. Choosing a place for your family…read moreto live and be cared for is a huge decision, we have all heard the horror stories. We took a tour here and decided to put my mother here a year ago, to this day she is happy and is well-taken care of. If you are in the market deff schedule a tour with David (he is great). My mother is in the dementia care unit which is run by Megan. She is always available for a call and sends us videos and pictures of my mother on her phone almost daily. She allows us to facetime with mom. It is so sweet and we feel we found an angel in her. Thank you, Madison at Ocoee!

We are very pleased with the facility and their staff at…read more Madison At Ocoee. Our mother is very pleased to be located there in the memory care section. The staff treats her like they are family and she really enjoys the attention. The place is very clean and the food is amazing. If you are looking for a place for your loved one, you cannot go wrong placing them here,

Caution: HarborChase of Dr. Phillips Assisted Living…read more My parents lived here for 41 days (Aug 15-Sept 25, 2025). After I filed a complaint, the Florida Agency for Health Care Administration (AHCA) issued a 48-page Statement of Deficiencies citing failures including not following physician orders and medication-related deficiencies. These findings are public record. During those 41 days there were three Executive Directors (DJ, Tammy, and Heather). The Head of Maintenance (Luis) also left. When I moved my parents out, I confirmed a zero balance. Our sales agent had represented one free month. After move-out, Katherine Schachter (Regional Director of Operations) and Mark McBride (Chief Operating Officer) provided written assurances regarding credits and refunds. However, full billing statements were not provided until February 26, 2026 -- five months later -- After my parents had already moved out, we received two phone calls delivering the same recorded message from Heather (Executive Director) identifying by first and last name an Independent Living resident who had died by suicide. I reported this as a potential privacy concern. Based on our documented experience, I do not recommend HarborChase of Dr. Phillips Assisted Living. The response to my post is to contact HarborChase. No I gave you 5 months to correct your mistakes. Give my parents their money back!! You violated both the medical and financial part of the contract!

As a caretaker who visits a resident at HarborChase frequently, I can say with confidence that this…read morecommunity is truly exceptional. From the moment you arrive, it feels more like a five-star resort than a senior living facility. HarborChase offers an impressive array of amenities that cater to both comfort and enrichment. Whether it's the beautifully landscaped outdoor spaces, the fitness and wellness programs, or the vibrant calendar of social events, there's always something engaging happening. The dining experience is another standout feature. With multiple restaurant-style venues serving gourmet meals, HarborChase elevates senior living to a culinary experience. It's also worth highlighting that under the leadership of a new executive director, HarborChase is undergoing a noticeable transformation. Her attention to detail and hands-on approach are clearly driving meaningful improvements in resident care and overall operations. If you're basing your opinion on reviews from a year or two ago, it's important to know--things have changed for the better.

I want to give a big thank you to the administration for giving me a meeting to work on a solution…read moreto help my Mom. They listened and told me like it is. We worked together to make a plan to get mom to do her PT and join in the wonderful activities. It hasn't been easy and they Do Care about the patients. Thank you for listening and caring to help us all move forward. I really appreciate it. I also want to thank ALL the PT staff for trying to deal with my smart stubborn Mom n her crazy daughter, who refuses to give up. My Mom will walk again. Love you all

These people abused my father, but our insurance wouldn't move him because they said we couldn't…read moreprove it. The nurse Beclipps was verbally and physically abusive to my father with Alzheimer's. I've left this review 5 times, but they keep paying to have it taken down.

I've had a great experience at West Orange Wellness. Dr. Kyle is knowledgeable, caring, and always…read moretakes the time to address any concerns. The front office staff is consistently friendly, helpful, and professional. Appointments run on time, and if I ever need to reschedule, they are very accommodating and easy to work with. It's refreshing to find a practice that truly values its patients and provides such excellent customer service. Highly recommend!

The staff are wonderful. Dr Kyle does a great job. He has helped me maintain my back/spine for a…read morenumber of years now.