Five years ago we moved to Celina and took our two 10-year-old dogs here. We live 25 minutes out in…read morethe country on back roads, and our dogs had bad hip issues and traveled poorly. The original vet was awesome, but he left.
When one developed incontinence, we made an appointment. We were told to bring fecal and urine samples--resulting in two 60-ish people chasing a dog around with a pie pan. They took blood and promised results in 24 hours, but we had to wait 3 extra days while our dog messed up the house. The receptionist blocked us from getting updates because the vet was out until Monday, and no other vet is allowed to step in.The prescribed medicine made our dog stop eating, caused severe diarrhea, and triggered a full-on seizure. When we called, the receptionist gatekept again, demanding a new appointment and more samples. I stopped the medicine, and she immediately improved. At the clinic, the vet ignored everything but the seizure and wanted to run a battery of tests. When I said it was the medicine, she treated me like an idiot and claimed the drug didn't cause seizures. I looked it up online myself; seizures, collapse, and inability to walk are explicitly listed manufacturer side effects. The vet then brought up liver/kidney damage with other drugs and asked if we considered "Quality of Life." My wife was furious. To top it off, they never even asked for the fecal and urine samples they demanded. We just kept our dog outside.
Later, our other dog (now both 14) had trouble walking. We called, went through the same rigid appointment/sample routine, and were given a list of drugs that could damage organs. We agreed to try Galliprant. The clinic charged us 43% more than Chewy's prices. When we asked the receptionist for a written prescription to fill online, we were blocked again and told the vet was unavailable and that they needed updated lab work. We dealt with this for six more months as their health declined.
When we exhausted all options, we made the heartbreaking decision to put them down. The person my wife spoke with on the phone promised a gentle experience: they would sedate the dogs, let us say goodbye, and we could leave while they handled the rest and brought them to our truck. We made the appointment, had a party, and everyone said their goodbyes.
The actual visit was a nightmare. The tech and the vet aggressively demanded a full history and wanted to know "what changed," forcing my wife to painfully rehash everything. I guess it was not our place to decide. After an argument, they finally agreed to proceed. Instead of the peaceful transition promised, they gave the first dog three shots on the floor, confirmed her heart stopped, slid her body out of the way, and did the second dog right in front of us. Then they just left us in the room with our two dogs' bodies. When they returned with bags, I told them we were leaving and would meet them at the truck.This was the most miserable, heartless experience ever. We are so glad we never have to go back.