Came in with large open wound. Sat in ER for 5 hours. When admitted, had both doctors say I could…read moredischarge. I Just needed a vaccine shot. They knew it was workers comp, so instead of discharging, forced me to stay 24 hours longer just to get shot. They told me I could just come in and get it and go home, but in thebwritten notes said no. Next day, didnt schedule the vaccine until 5PM. Sitting here fine for 24 hours to get a shot I could have walked in and got seems like a $$$ grab.

Had pacemaker implanted. A dr not associated with my surgeon and whom I did not meet ordered 3…read moremedications upon my discharge at a local pharmacy. I told my surgeon he said to immediately stop taking them as he would not recommend them. I called the director of floor I was on and asked who this dr is n why is this dr treating me. We spoke briefly and now the 'case' is closed. Unbelievable. I'm guessing it's a scam.

Nobody wants to go to the ER but my husband experienced so much pain just before midnight that we…read moreopted to get it looked at right away. Dr. Wilson is a very kind, and compassionate Doctor with a great deal of experience. My husband was quickly taken for a CT and diagnosed at treated as rapidly as possible. The nursing staff was excellent as well. Kind and accommodating and even gave me a warm blanket while I waited. The facility appeared to be clean and kept up.

The woman at the front desk should not be interacting with people. She was extremely rude to my…read moreparents, not helpful at all and dismissive. My dad asked a couple of questions and she acted like she did not hear him. She only turned to my mom to tell her that, since they didn't have insurance, they needed to pay a deposit before anything else. She said it was emergency, not "urgency" and to go somewhere else. When asked if she could refer somewhere she simply replied: "I don't know". They left because of that interaction and went to seek treatment somewhere else. If she hates her job she should just go somewhere else instead of spreading negativity.

The communication from the start of this process has been phenomenal. The f/u on their side has…read morebeen Top Notch! Ashlee the Receptionist was very cordial, thorough and energetic, what a great person to deal with upon entering this facility. Admin was completed in a timely & thorough manner. Now the wait time till actual procedure. You can just about set your watch on their schedule so Efficient-WOW! Special shout out to; Registration: Ashlee Pre-Op: Ida OR RN: Kim Recovery: Christina Nurse: Jeanette Anastasia: Dr Jordan NPR: Michael Dr. Drace is phenomenal, kind, considerate, professional, caring and very thorough. Highly recommend this facility and Staff. THE BEST!

I would like to give special thanks to Dr. Vanessa Miller. My battle with diverticulitis has led to…read morea few surgeries over the last years. Every time I engage with her, she is very professional and has true concern for my health. She is very personable and has an excellent work ethic. I'm not just saying this from one experience. She saved my life and has given me the opportunity to live a normal life again. I trust her judgement and expertise which I don't find east to do nowadays. I would like to personally thank her for everything she has done for me. If you ever have the need for abdominal surgery, I would seek he out. Thanks again for all you have done for me and my health!

We had an emergency situation with my husband and he was transported here in the middle of the…read morenight. I will tell you that during this long stay, we interacted with dozens of different teams. And this was an overall good experience. From the security people, nurses, techs, doctors, cafe staff, and even the cleaning crew- we were treated respectfully and everyone communicated with us. And these doctors took the time to really explain what was happening. I know from stays at other hospitals that family is often left in the dark about how and what needs to be done, but they have all been very transparent and ensure we know what they know.

I brought the client I care for to the ER and we were seen fairly quickly, which I appreciated…read more Unfortunately, several aspects of the care were concerning. The RN assigned to us was somewhat polite, but when we asked for water for the patient, we were told we could get it ourselves rather than being assisted. I also did not observe the IV port being sanitized before medication was administered, and a green disinfecting cap was not placed on the IV afterward. In addition, the pads the patient was lying on had visible blood on them and were not changed. I ended up removing the soiled pad from underneath her myself. These are basic cleanliness and sanitation practices that are important in a hospital setting. The experience left me feeling like I had to closely watch the care being provided to make sure things were being done properly. I hope hospital leadership or patient relations reviews this feedback and reinforces proper care standards for future patients.

My cousin has been a patient several times at Abrazo Arrowhead campus and I would like to recognize…read morethe amazing customer service that Yesenia has from Conifer health. Her care and her compassion is second to none her ability to perform her job and make a patient feel special has made a major difference in my family's life. I sure hope this gets to her because somebody with customer service like that and the ability to do their job that well needs to be recognized. Thank you, Yesenia. You truly are a life changer for my cousin.

My friend broke her hip last Thursday. Came in by ambulance. Had surgery the next day. She was told…read moreby her doctor she needed to get up and moving immediately. However, there wasn't anyone around all day Saturday or Sunday to help so she laid in her bed all weekend. She had to use the restroom several times & had to wait over 20 minutes for help. Today same story but had an "accident" in her bed at 9:30 am. It is now 5:15 & no one has been in to clean her bed! Was told at 11:30 today she was being moved to rehab facility today. Still no word from anyone. Anytime we ask what's going on, they say "we're working on it..." Disgusting place.

You get fast, great care there and they have everything you'd need; scans, X-rays, etc.... Just…read moredon't let them convince you stapling your head without being numb is better, lol. And bring a coat...it's freezing in there. Very clean except in the bathroom sometimes.

Exceptional thanks to the entire staff doctor, radiologist and nurse for confirming that I am not…read moreballerina material, and I cannot fly. The cat bed scratcher bowl has been relocated. My appreciation to all. Again, cat-related broken bone injury. Nice to see you all again.

Trauma 1 center is amazing, responsive. They save lives. Witnessed this first hand. Appreciate…read morethere quick and skilled Drs, nurses in high stress situations

Mom was taken to ER and then moved to "OBSERVATION DEPARTMENT" . I must say our experience with the…read moreOB department was excellent every nurse every assistant and every tech were thoughtful kind and compassionate and the treated us like family. They knew what they were doing and most important they respected our needs. vs 2ND - FLOOR At 12am we were sound asleep and woken up by a transfer team to be moved to the 2ND -Floor. It was a nightmare. They said get up hurry up , telling us to throw everything on the bed , wheeled us up to the 2ND -Floor. No regard for patient sleeping and demanding we move now. We arrive to our new room only to have nurses and techs great us with a whirl wing of questions and protocols and procedures and we were barely awake. They made us feel like cattle/not sheep. It was unbelievable. 12am in the morning? Couldn't they waited till a reasonable time ?

$375. To see a nursing practitioner is extremely expensive. Specialist charge that…read more The NP was arrogant and not understanding.

Terrible experience at this NextCare location. The front desk staff displayed zero training and…read moreeven less empathy. She refused to see my daughter and mother over a "payment" issue that she fabricated. Even after a Cigna representative called the clinic to correct her and explain our policy, she refused to listen and forced my family to leave. Humiliating and dangerous to deny care based on staff ignorance. We will never be back.

This hospital was so nice to my mom! This service was literally a dream! I recommend coming here…read morebecause its super safe, cozy, and good care quality! The nurse Kassandra Garcia was soo kind! The type of care was very thoughtful, respectful, and safe! Also this review is coming from the kid in my mom's point of view its so much better! I love this place!

It does not even deserve one star. I went to the emergency room, vomiting and in severe back pain…read more The waiting room had only a few people who came and went as I still sat there sick and vomiting in a wheelchair. Nobody would inform me as to what's going on and why it was taking so long for me to be seen. They just managed to say oh we're extremely busy in the back however I saw people come and go that came in after me. One lady you made a comment oh my God she's still here pointing at me. The PA was the most horrible vile person I have ever met in my life when I finally did get called back to a bed it was not for triage. I directly asked the PA to help me as I was in severe pain and I was sick. I was not hostile nor was I in any way shape or form threatening. The next thing I know I have a security guard standing at the foot of my bed saying that I was complained about by the PA. It was extremely annoying and very rude and unnecessary. The security guard left after I explained the situation to him. Next thing I know I'm being taken back out to the waiting room where I sat for two more hours over in pain and vomiting. I was the only one in the entire emergency room. I watched people leave that I had seen come in after me the excuse that they didn't have a bed was a complete lie. After hours of again, waiting in the emergency room, I was taken back to a bed and nothing was done for me except a blood draw. The PA would not come and talk to me and the nurse was nonexistent. I went for a CT scan where they found. I had a kidney stone and a kidney infection. These findings were dismissed by the PA as she barely spoke to me, walking by my room telling me that they would culture my urine for the kidney infection to see what bacteria it would grow. Meanwhile, I left in extreme pain was given a shot of Zofran for the nausea after 4 1/2 going on five hours now, then just discharged. Does anybody know of a good lawyer who handles men malpractice cases?

My daughter has the flu. We went to the ER lastnight. I…read morecan't begin to tell you how grateful and thankful we were to have the best RN Jason. He is a supervisor and lastnight was his night off. He came in to help his fellow employees. He is a man of excellence. He is attentive , never waited for any of our requests. He explained everything to us. He would come in and out of the room to make sure she was OK and to give us updates. He answered all our questions and put her at ease. He educated us about xrays, the flu, what to expect next, the amount of Tylenol and ibrofuren to take once home. He even took the time to make sure my daughter had a note for work. Thanks to Jason we had a wonderful experience. This is the only place we will go when ER services are needed.

Lobby was empty, waited a couple hours for a painful UTI and thought they would do more since it…read morewasn't my first one that I had and I was in severe pain. Waited in a room after they collected a urine sample from me. All just for the PA to walk in and ask if I knew I had a severe UTI.... Yes yes I did. I just wanted to know why I've had so many and been to urgent care multiple times as well as being on meds multiple times. I figured they would check my kidneys or listen to my concerns but all he asked was if I had allergies to medications and that was it. No exam, no further questions. Now I have to pay for two separate bills just for them to run a urine sample and have me wait in a room. Never going back. Urgent care would've been way cheaper and easier. The second star is for it at least being clean.