This review is for an accident that occurred on 5/20. Unfortunately, I cannot give a negative star rating to this group including the manager John Ram which he deserves! My wife's car was hit by an SRT light rail train in downtown Sacramento on the morning of 5/20/25. For some reason and possibly because SRT was involved in the incident, they called for a tow. Upon arrival, a very shady driver promptly told my wife they were planning to tow her car to their lot on Richards Blvd. He also said it would $550 to retrieve the car from their lot. I asked my wife to firmly let him know , NO TOW. I asked to speak with the North Valley Fleet Tow driver and informed the driver AGAIN that he was not to tow and that my insurance group had made arrangements to take the car to their repair facility. The next thing I heard was that the SRT said they were at fault and would take care of the tow charges to relocate the car out of traffic. They planned to take their body shop on Richards Blvd. Once my insurance company made arrangements to pick up the car from the Richards lot, I was told by the Manager John that the tow driver didn't have the proper documentation and wasn't even licensed to transport the car even though is onsite contact at Richards Blvd. reviewed the tow drivers docs as all correct. This was an out-and-out fraudulent comment. He is unprofessional and has a FOUL mouth, dropping F**Bombs on the phone. I simply hung up. This guy is never to be trusted! Once I got my insurance claims adjuster involved and John was promised his undeserving illegal payment, he suddenly changed his tune. He LIED to me about the driver's credentials just to apply pressure for payment knowing I wanted my wife's car out of his lot. Towing in general is a SCAM, they carry around police scanners in their trucks and as soon as there is a accident, they magically show up. Once they hook you up, you're on the hook for the payment! My advice is to stay AWAY FROM NORTH VALLEY FLEET SERVICES. If you see their tow truck, UNDER NO CIRCUMSTANCES LET THEM TOW YOUR VEHICLE, YOU WILL REGRET IT! My hope is this helps someone else avoid this kind of unnecessary stress! read more

North Valley Fleet Services - Website Screenshot - Commercial Truck Repair Near Me - West Sacramento, California

Yes, the are a towing and recovery service however when you tow a vehicle you should be able to recovery at least the next day. Not only because it was towed Saturday and closed Sunday, the cost should have been for 2 days if any that. Instead they charged me for 3 days although i was there first thing Monday morning at opening. If they are this money hungry then how honest can they be with body and paint. I wouldn't trust them. read more

Absolutely Awesome experience with North Valley Fleet Services!! I had an unfortunate moment at the gas pump, that led me to put the wrong gas in my commercial vehicle. (friendly reminder) always stay alert at the gas pump. Anyways after realizing what I did, and a few attempts to start my truck, and trying to get someone to tow the vehicle I became exhausted. Finally, someone led me to call North Valley Fleet, I wished that I had called them first!! The tow truck arrived quickly along with a friendly and professional tech. The professional demeanor was carried over to the service rep at the front desk upon arrival. A Big thank you from FIG MOBILE FASHION for all hands that saved my business!! Great service and fair prices. I will definitely bring my truck to these guys for future repairs. Thank you!! FIG MOBILE FASHION read more

I would give them negative stars if I could! Service with integrity is definitely not in their interest, and I'll explain why. Recently there has been a surge in vehicle thefts due to the popular TikTok Challenge created by the "Kia Boiz" The video describes in detail how USB devices can be used to disable the ignition systems in certain Kia and Hyundai vehicles allowing thieves to steal victims vehicles. Well, I'm a victim of this trend and my car was stolen. The car was recovered by police and towed and stored FOR ONE NIGHT by the folks at North Valley Fleet Services. When I went to their office to get my vehicle, I was handed a 572.00 release invoice! For one tow and an overnight hold at a tow yard! I explained that I'm the victim of vehicle theft and I couldn't afford this, but they didn't care one bit! I was told either pay today, or leave it for later but daily storage fees would apply. So heartless; so cold, no leeway, and zero willingness to show some goodwill to a victim of car theft. Faced with an inevitable loss, I signed the title over to avoid future penalties of "storage fees". These folks are in business to prey on the weak and less fortunate. I could've come up with some money within two weeks, but how can you save for their fees if they're just going to gouge you for daily storage? Whoever owns this place I say to you that I'd rather not have someone smile at me while you're doing me a disservice. You could've gained a lifetime customer if you'd have showed some simple courtesy and given an opportunity to get some affairs in order. I'll let the universe deal with you and your associates; I've made peace with our loss and being victimized by not only the criminals that stole my car, but by your business as well. read more

this is the worst company don't let them tow your car they will ripp you off they over charge basically they are robing people in need and taking advantage of it they tow my car for 65 miles and give me and invoice for almost 3500 dollars this is insane plus his drivers and them all are the same they charge per hour and of course they work the clock against you they took 1 and half hour to get to the place and and hour to load the car and another hour to unload the car this is insane and the CHP is letting this people do whatever they want with us the is a total scam try to avoid at all cost this tow company his manager mike is a really rude person don't even try to call them keep it away from this scammers once your car is on his tow truck they will ripp you off this are professional scammers taking advantage of people in need this is insane read more

Kaira and Mr Change where the absolute best. I would give her 10 stars if I could. They where honest fair and fast. Give that girl a raise she helped us out so much more than you would ever know. 10 stars for Kaira read more

I picked up my car from North Valley Tow today and the staff was amazing!! They went above and beyond for me and my vehicle to be released in a timely manner and at a fair price. Best customer service at a tow yard that I've ever had! They felt like family, loved it. Anyone who gets the pleasure of doing business with the manager, Lindsay will have a great experience. Lindsay took the time to follow up with me while I was waiting for my car to be towed away, even after she left the office. I would highly recommend this company to anyone. Very pleasant people, very professional. I'm a very satisfied customer. read more

North Valley Fleet Services - Commercial Truck Repair Near Me - West Sacramento, California

best towing shop and mechanics shop in Sacramento hands down... if you need a tow call north vallet fleet.

This company was not honest in there charges. I was told I was charged one price over the phone ($175)for diagnostics and was charged almost double when we picked up the truck. It was was over $300 for just a diagnostic. I asked to speak to the manager he said he was the manager. obviously this company cares more about the money than the customer. So watch out. read more

Lindsey is by far the most accommodating person I've met in this business. As soon as I arrived to pick up my car Lindsay and Tal greeted me with open arms. She was even willing to stay later with me to pick sure I was arrive to retrieve my car. That is true customer we give and I will never forget it. If you are working with Lindsay and Tal you are in great hands! :) read more

Mike was wonderful and very knowledgeable about what was needed to get me back on the road !! They are very profesional and they know what there doing!! They we're also way way cheaper then other shops around town!! read more

Can't say enough about north valley and Ron! Above 5 star service here!! Amazing Long story short they came through big time for me again today!!! Amazing 5 stars++++ Thank you everyone at north valley!! read more

Wasn't totally happy with their service they told me 250 for an oil change but they didn't tell me that wasn't including labor as well I guess I should've figured because 250s low but they still could've been more honest read more

So helpful and kind!! Mike went out of his way to help us out after we got in a pretty bad car accident. He not only towed our car to the lot, but gave us a ride to the airport so we could get a rental car. He gave us helpful advice on steps to take with the insurance company and helped calm us down in a stressful situation. Thank you!! read more

I had a check engine light on. They had someone look at just by dropping in to let me know if it was all right to drive until could get it fixed. read more

My review about 10 days was for their towing services. This review is for their repair service. Again, I would give them 10 stars if I could. Absolutely the best customer service I have experienced in a very very long time. They worked us in despite being extremely busy. Went through the motorhome, itemized a list of parts, called with a quote for parts and labor and gave us a timeline when things would be completed. Because there was rain in the forecast and our windshield was cracked and therefore leaked, I asked if someone could go out and tape across the top of the windshield to prevent water from getting inside. Went to pick up the motorhome and work performed was explained, windshield had been taped as requested and price was a little less than the quote. The communication between the tow driver, service manager, service advisors and mechanic was seamless. Motorhome ran great on the trip home which was the best testament to the great work North Valleys did for us. Would not hesitate to use them again should the need arise. read more

Got my truck back on the road fast and for a GREAT price. Highly recommend North Valley to friends and family!

We use these guys for our fleet services. I am always surprised at how they are always looking for better ways to serve us. They have changed their schedules and worked long hours, just to keep our fleet rolling. read more

I got stuck with the job of finding a body shop to fix a truck we were thinking of retiring. It got into an almost tragic teebone accident when an older women pulled out into the path of our truck. Luckily our driver was alert and swerved to left just in time. Low value truck but still working daily. Needed body shop I could trust. I called around and found out about North Valley. Took a chance and drove truck to North Valley and was told No problem with this estimate from Ladies Insurance company, which by the way was only 4900.00 Jeff Lee set it up and said he would contact me and I told him that it wasn't a priority but would become an issue after x-mass. He was an absolute man of his word and we got our old bobtail back better than expected plus a kick-ass new seat for and excellent price. Jeffs communication skills are spot on and he updates status with texts and phone. I will give them work if this happens again! The poor womens car was totaled she was really shook up but no injuries all the way around. So long story short if you need a commercial truck repaired, call Jeff Lee or his assistant Colin. read more