I have nothing but positive interactions with everyone.The property is great and well maintained if…read moreyou have a problem they will get it fixed in a timely manner.

Hire employee's that have customer service background. Very unfriendly rude property assistant at…read more1661 Forest Ave location . Very unpleasant experience.

North Valley Property Management is an excellent option for your rental needs. They have provided…read moremy family with excellent service since the day we started working with them. Staff go above and beyond to make our rental experience positive. I recommend their services to family, friends, and those new to the area. They are prompt in responding to requests, treat us like family, and offer fair rental prices.

Best property management in Chico. Abby is so very friendly and they are all great ppl there!read more

Maintenance: I had a bad experience with the head of maintenance, and on several occasions I had to…read moremake a fuss to get moldy AC vents and a moldy shower knob replaced. Most maintenance workers are professional and do good work. Overall rating: 4 stars. Sheraton: at times communicates well. Most maintenance requests are completed around two weeks. Some have been longer. Some have been shorter. My rent was raise without any improvements to the apartment. When I called Sheraton out on this, they gave a very snide response. When I pointed out that my lease had been violated on several occasions because of people parking in my spot, they had no response and ignored it all together. Sheraton's rating: 1 star. The owner/investor: I have no idea who owns the complex I live in. I have no idea why they make the choices they make. Because I have no information available about the people deciding my quality of life, and because those people have failed to properly modify a 30-year-old building to deal with modern weather patterns, it is in my personal opinion, that the owners/investors are incompetent and negligent people. Owner/investor rating: 0 stars.

Not sure why the rating is so low. I've rented from a few of the other property management…read morecompanies in town, and this has easily been one of the better experiences. They've been responsive, easy to deal with, and their properties are some of the nicest in Chico. Added a few listing photos for context.

This is going to be a long review, so buckle up. Entwood is hands down the WORST company i've ever…read moreencountered, and I genuinely mean that. Please read the reviews and believe them, because our experience at 374 Rio Lindo was a complete nightmare from start to finish. I truly don't understand how this company is still operating. We lived there for 8 months, and we didn't leave because we wanted to--we left because the unit became unsafe, unsanitary, and unlivable, and Entwood repeatedly ignored us. SEVERE NEGLECT AND PEST INFESTATION: Problems started immediately. Within days of moving in, we discovered roaches--not one or two, but a clear building-wide infestation that had obviously existed long before we arrived. Our first pest control request resulted in a laughable "treatment." The exterminator used a basic spray he told us we could buy at Home Depot, treated only parts of our unit, and didn't address the rest of the apartment or building. Unsurprisingly, the problem only got worse. We submitted countless maintenance requests as roaches spread everywhere--behind appliances, under furniture, in the bathroom, and even in our personal belongings. Every time, Entwood sent the same company to do the same ineffective treatment. Getting help was infuriating. I repeatedly called trying to reach our property manager, Sabrina, and was almost always told she was "out of office" and would call back. She rarely did unless I called daily. During the week of July 7, 2025, I had to call four times just to speak to someone about the infestation. When I finally spoke to Sabrina, I told her the situation was becoming a health hazard and asked about breaking our lease. She said the only options were lease takeover or lease abandonment, but claimed they would do a building-wide extermination. I told her clearly that if this didn't work, we couldn't continue living there. She said she'd speak to the owners and get back to us. She never did. Fliers were posted for the treatment, and we followed instructions and cleaned up vacated the unit. No one showed up. Entwood later claimed the exterminator knocked, but our Ring doorbell footage proves that never happened. The next day, the exterminator came with the same useless spray, knocked only on our door, and left. Entwood then said the building couldn't be treated because tenants didn't clean or vacate and that our door was locked. They expected us to leave our door unlocked while we were three hours away instead of management using a master key. Completely unacceptable. FORCED OUT OF OUR LEASE: Sabrina never followed up with any alternative lease options, so we were forced into lease abandonment, the only way to get out quickly. We moved out on July 24, 2025, returned the keys, and were told paperwork would be sent that day. Sabrina wasn't there. We handed the keys to Alicia and received nothing. The paperwork wasn't emailed until August 7, 2025--14 days later. The move-out inspection dated July 28 listed issues that existed at move-in and were pointed out by Sabrina herself, including separating floorboards, stains, peeling cabinets--and even a photo of a roach, the exact issue we complained about for 8 months. FINANCIAL EXPLOITATION: Entwood took advantage of two 18-year-old first-time renters and scammed us out of over $2,000. They kept our $1,025 deposit, took $500 from an accidental double rent payment, and demanded $1,133.78 more. They charged for repainting due to a supposed smoke smell (we never smoked--Ring footage shows neighbors smoking outside), charged cleaning fees without providing a move-out checklist, and even tried to charge an Entwood service fee for services never provided. After disputing the charges with evidence, they sent a revised bill weeks later. Because we needed housing, we were forced to pay $624.28. Total taken from us: $2,153. For 8 months of living with roaches. FINAL WORD: To the woman who responds to reviews--don't leave your number and tell me to call. If you want to resolve this, you already have my contact info. Don't say "you were not a tenant." I have proof, and I'm posting it . This is going on Google, Yelp, and Facebook. I've stayed quiet long enough. You ignored serious health hazards, exploited tenants, and treated us as disposable. Judging by your reviews, we are far from the only ones.

Worst property management i've ever had, and i've lived in 4 different apartments in Chico. They do…read morenot communicate with each other at all. They are never available for people with full time jobs as their hours are only 9-4 M-T. They are unresponsive via email and phone call. I unfortunately had to break my lease on my apartment due to having to move cities on short notice, I attempted a lease takeover but they rejected every candidate I offered to them for unfair reasons. I arranged to drop my keys off in the drop box at their office on a Saturday, the day that i had to move, and now they are claiming they cannot find my keys, which is a lie due to the fact that i have SEEN people in the unit since moving out. They are WELL past the 21 day deposit return window. They are a complete disorganized mess. Do not trust ANYTHING they say/ promise to you as it is very clear to me now that their word means nothing. This is a money grab and a trap to keep me in a lease that THEY have now violated. I will be taking legal action very soon, do not rent from them unless you want to end up like me.

Horrible management, harass people and raises rent every 6 months. Don't care if you have a child…read morethey will kick u out for no reason. The property looks nice and the maintenance is nice same with the residents but management is horrible.

I used to love these apartments. The maintenance guy was excellent and I felt the management cared…read moreabout me as a person. I was there for about 3 or 4 years and the last year, the old managers left and the new ones were horrible. It felt like every problem we reported with them, we'd get a snarky "I'm sorry you feel that way" response. Resolution only came when we complained time and time again. Another thing with the new management is that I feel the applicants accepted by them were largely questionable. I had a drug dealer living upstairs whom had friends that stole packages off our porch. Also they fired the maintenance guy and started charging me for things I had never been charged for like light bulbs. Maintenance also started taking forever to get anything done, where as it used to be done same or next day before. It's just really a bummer! I loved this place and that is why I had lived in three different apartments there. I miss what it used to be, and I hope one day it can go back to the awesome and welcoming community it used to be.

Let me name the reasons. - 1.5 months to get garbage set up…read more- 8 months in; still have hole in tub; Holes are rusty and I cut foot on them but still haven't been fixed - 1.5 months to fix AC; canceled repairs of AC; then threatened to charge me for AC repairs (only fixed because I threatened law suit) - 1.5 months, and 3 work orders and heater is still broken (all winter). Was supposed to be repaired today but apparently IPM canceled it (despite my taking the day off work to be here) - sink has been broken since move in - had to get toilet and water heater replaced due to poor maintenance - continue to get squirrels in attic despite many requests for repair opening in roof to prevent squirrel entering - left security lock on front door for 4 months after move in - EXTREMELY rude staff - do not respond to email or phone call or phone messages

Very disappointed in this company. They DO NOT answer their phones!…read more The day we were suppose to get keys they were unprepared! We walked in and AC didn't work, oven broken, house dirty with spiders and cobwebs looking a like a Halloween house. Side gate broken, window cracked. We couldn't stay in the house due to extreme heat with no AC! This house was NOT move in ready! They lack the customer service and understanding of the business. If I was an owner of a home and knew this is how my management company did business I would be very upset. Over a week in house and still no oven on top of that during checklist we found that dishwasher not working, washer not working and dryer not working! So much more little things but the main things should have been check prior to giving keys to a new tenant and we're NOT!

Susan with RSC Associates was great to work with during our current rental inspection. She was…read moreprofessional, thorough, and very easy to communicate with throughout the process. She took the time to walk through everything carefully and made sure everything was documented and handled properly. It's clear she takes pride in doing a good job and keeping things organized for both owners and tenants. Always nice working with someone local who is dependable and on top of things. I'd definitely recommend Susan and the team at RSC Associates.

The main lady (her name is on the business card associated with this establishment) is extremely…read morerude and demeaning, lacks respect when speaking to others and talks to you like your her abused child then wonders why you're coming off as defensive. Honestly, I'm happy I was denied for this apartment because I would not stand this woman as a manager for my apartment. If I could rate zero stars, I would.

I lived here for the last year and it was a great experience. The onsite manager Charles is…read moreresponsive and helpful, you will be getting a gem if you decide to live here. Maintenance takes care of your issues right away. At move out management was fair in what was returned for my deposit and I received it by the 20th day after move out. The apartments are very nice and spacious and is close to convenient stores, grocery stores and the mall. Since Marsh Jr high is right at the corner if you do need to leave for work make sure to leave by 7:40am if you work at 8am as it can take some time to exit the complex with heavy traffic. The grounds are kept clean and I never had any issues with any of my neighbors. There is only one minor negative and that is the master bedroom with bathroom always runs about ten degrees hotter than the rest of the house, I could never get it as cool as I wanted but that's probably due to the room having two windows where light and heat come in. Overall, great place to live!

I am a survivor of the Camp Fire in 2018. I lost everything. Housing was impossible to come by in…read morethe months following the fire. When the housing crisis hit, these apartments were in the mid-stages of being built, and what they did was stop construction on two of the buildings, and concentrated on finishing the other two so they could be available for Camp Fire evacuees as soon as possible. They had two buildings ready by April 1st, and I gladly rented one sight unseen. After months of being a nomad, I finally had a place to call home! The management was friendly, accommodating and a delight to work with. Management has been very patient with me, as I lost my job just a month after moving in. I have a steady job now and I am still so happy to live there. The apartments are amazing, have high end finishes and appliances, washer and dryer in-unit, so many things. I recommend these apartments 90%. The only reason I am not giving this place 5 stars and 100% is because they have a parking problem. I have no idea why, but there is NO visitor parking. None. Visitors have to park in the vacant lot across the street, and my son's car was broken into while he was visiting me. I don't like that at all. Other than that one negative, I recommend this place to live!

Cheri H. There is the most helpful woman! She is organized and knows her stuff. I've recently…read moreneeded some documents for taxes and she got them right to me. Highly recommend this business and Cheri!

They were super responsive and helpful through out the whole process , they helped my buyer feel…read moresuper comfortable and I would highly recommend them