Let me name the reasons. - 1.5 months to get garbage set up - 8 months in; still have hole in tub; Holes are rusty and I cut foot on them but still haven't been fixed - 1.5 months to fix AC; canceled repairs of AC; then threatened to charge me for AC repairs (only fixed because I threatened law suit) - 1.5 months, and 3 work orders and heater is still broken (all winter). Was supposed to be repaired today but apparently IPM canceled it (despite my taking the day off work to be here) - sink has been broken since move in - had to get toilet and water heater replaced due to poor maintenance - continue to get squirrels in attic despite many requests for repair opening in roof to prevent squirrel entering - left security lock on front door for 4 months after move in - EXTREMELY rude staff - do not respond to email or phone call or phone messages read more

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Very disappointed in this company. They DO NOT answer their phones! The day we were suppose to get keys they were unprepared! We walked in and AC didn't work, oven broken, house dirty with spiders and cobwebs looking a like a Halloween house. Side gate broken, window cracked. We couldn't stay in the house due to extreme heat with no AC! This house was NOT move in ready! They lack the customer service and understanding of the business. If I was an owner of a home and knew this is how my management company did business I would be very upset. Over a week in house and still no oven on top of that during checklist we found that dishwasher not working, washer not working and dryer not working! So much more little things but the main things should have been check prior to giving keys to a new tenant and we're NOT! read more

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I have lived in my unit since 2014, and I have never had a concern with IPM, until now. Our current lease assumption fee is $150, and has been since 2014. Jennifer Fuller (Property Manager) charged us double our lease assumption fee this month ($300) via us getting a new roommate. When questioned Jennifer got an attitude, and told us to read our lease. We read our lease, again, and Jennifer was incorrect. Jennifer eventually took the $300 charge off of our ledger, and admitted her mistake. Following this Jennifer sent us a new lease assumption contract that she created stating that we would pay $300 moving forward, and requested that we all sign? Wait, what? We then informed Jennifer (more than once) that we refuse to sign a contract that she created stating that we would pay more than what our current lease states Jennifer finally sent us the correct (hopefully) documents for us to sign. We have forwarded said documents to a lawyer before signing anything via her antics thus far. It is now clear to myself (and my roommates) that Jennifer Fuller and IPM are doing everything they can to get more money out of us than our lease states, and/or they are not familiar with how Property Management works. Either way, it's unnerving. I have included Dan Anderson (Owner) in multiple emails with Jennifer's continued errors, but have yet to hear back from him. My warning to all with Jennifer Fuller, Dan Anderson, and IPM is to double check your ledgers and lease contracts! We have been over charged as of lately MULTIPLE times, and it took us noticing to correct their mistakes. When contacting them to correct your mistakes Jennifer Fuller will get an attitude and undermine you about your valid concerns, but stand your ground. My roommates and I spared ourselves hundreds, and hundreds of dollars that they've falsely charged us the past few months. read more

In short, I'm not sure I trust the owner or how the business is run completely, but the people who work for this company, the men that work on the properties and talk with the tenants, are amazing. The fact that this many incredible people would work for this company, makes me think that IPM couldn't be that bad. I wish I could remember their names, I will update this review with all their names so they can be recognized, but they have all done something nice for me. Two helped me clip the bumper of my car back on when I couldn't do it alone even though I just asked them how much they thought a shop would charge me to do it. And Michael over heard me ask the tree-cutting guys not to use the blower by my door because it blows all the sticks and dust under my door into my apartment. So he went and got me new weather stripping for my door, fixed the lock on it because it always jams, and replaced my broken blinds. I've never dealt with a company that put so much effort in to making up for their mistakes, and I respect that a lot. I wrote a very negative review of this company before because they purchased the property where I live from the owner, and they began doing seemingly endless construction on the units all around me. To be fair, the owner left the property in HORRENDOUS condition and they are fixing it up. It just felt disrespectful to me, and the others still living here, because we have to live around all the demolition, construction and workers everywhere day in and day out. (I did have some issues with the contracted workers doing construction, but every IPM employee I've talked with has been incredible. ) However, the response I received to my review seemed very genuine and they have done everything in their power to make me more comfortable while I live here and to show that they care about tenants as much as they care about the quality of their rental properties (which is a lot). read more

Absolute worst in town. I've had no ac for 14 days in the middle of a Chico summer. And unless you repeatedly call to harass them, they're in no rush to reach out to the vendor regarding updates. They provide you with an old portable ac unit that doesn't even cool a single bedroom and basically forget about your maintenance request. They'll text you that they "called the vendor for an update". But then never actually give you any information regarding this "update". Truly so so so unprofessional. Avoid at all costs. read more

Rented from Locale Residential for 2 years. Their customer service is atrocious. No one EVER picks up their phone line. It can take weeks to get a response on their portal. I scheduled my final walk through to move out. The appointment was confirmed by a Laura Fischer. I'm writing this over an hour after the agreed upon time - still no call, no update - she no-showed. Drove 2 hours for this appointment. Unbelievably unprofessional. 10 calls, multiple emails, not a word back. read more

This company DOES NOT return deposits in a timely fashion and takes NO RESPONSIBILITY for the delivery of said money - will NOT send certified, yet will recharge the account when the check is not delivered to a SECURED MAILBOX! They have charged me twice to reissue a check going to a SECURE box, AND I STILL DON'T HAVE THE MONEY 75 DAYS LATER!! NEVER, EVER EVER RENT FROM THEM! read more

Do you ever open your microwave and your whole house's power goes out? No? Just us? Probably because we rent from IPM. I hate leaving negative reviews but we are at a loss. Buckle in, this experience is a nightmare. I should have known from the FIRST day we moved in that this company would be a problem. On the day we moved in two years ago, in the heat of July in Chico, our air conditioner was broken so we moved in in 90+ degree heat inside. Our washer was also broken, it flooded water all over our boxes in the kitchen. The unit looked like it hadn't even been cleaned, it's cleaner now than the day we moved in. And this all just in the first DAY of living in our IPM unit. How do you not check that the air is working/the washer is working/the place is actually clean before letting new tenants move in? There's still smashed bugs from previous tenants on the ceilings. Yeah. Gross. After two years, raising the rent, hundreds of dollars lost on food from our fridge that broke 4 times before actually fixed, broken leaking toilets, TONS of electrical and power issues that are "fixed" but still not actually fixed, we're again sitting in 90+ degrees INSIDE our home with little communication from IPM or their maintenance. Our pets are hot and struggling, we are hot and struggling and frankly, I think IPM doesn't care at all. We can't even get ahold of the air company that is supposed to help us. We're also in the middle of a pandemic so we can't just leave to go somewhere cooler with our pets while we wait. We are young and broke college students and trapped because we cannot afford to move (and they pester you to resign your lease months and months before your previous lease is up, essentially trapping you because housing in Chico is so hard to get, especially after the Camp Fire, so it's too risky to not resign). Trust me if we could afford to move, we would in a heartbeat. We also have a maintenance request still active since MARCH about simply getting a new recycling bin because ours was stolen. I've had a few positive experiences with the people in the office but honestly I cannot in good faith give this company any more than one star with how miserable our living situation had been over the years. Avoid this company at all costs, they take your money and then gaslight the seriousness of your situation. read more

I was a prospective renter, but I will never apply to rent a property from IPM again. Their website clearly says that renters are chosen on a first come, first serve basis. Since my husband and I were very interested in one of their rentals, we went to the very first showing of the property and applied to rent within an hour. When I called to check the status of the application, the woman said that they were letting the owner choose the renter. Seriously? My husband and I make 10x gross the price of the rent and were very likely the first to apply, yet we were not "chosen." It's fine if you want the owners to have a say, but don't advertise first come first serve then! Secondly, we were never notified that we wouldn't be the renters. I checked their website and saw that the property was no longer available. After paying the deposit ($900) as a "reservation fee" (which I have never had to do in my life!) along with my application and application fee, I should at least be notified that I would not be the renter. IPM seems like a good company for owners, but not for renters... read more

BEWARE- This company is a total scam. Read previous yelp reviews. Looks like they are making money off of many peoples $25 application fees. They've had $2,000 of mine for a "holding fee" and it's been 3 weeks! No one will get back to me, "waiting on broker" ect ect. I called bank and filed a theft against them. Got my money back. Please be warned people, this company is malicious. read more

terrible business. they never answer their phone. lost our rent. be warned. thank god we have new owners!!!!

I wouldn't recommend IPM to anyone, they increase rent without telling the owner/renter and they create their own projects and force them on you regardless if the owner tells them not too. The next door neighbors were complaining about my apple tree branches extending into their yard, they called the HOA which alerted the property management. I got an email from them and the tree removal company that they were going to remove the tree. Both the owner and I told them not to cut it down on three different occasions, and yet they decided to cut it down anyway. If you care about your home/tenant, don't hire IPM read more

Great result for us today from the new owner of IPM! We had a flood in our building (no fault of theirs) and as soon as we contacted them they had it cleaned up and dried out in a couple hours. Fantastic! Quick and easy to work with, the new owner is making it a treat to have them in charge of our building. read more

There is no one point person for renters, so everyone will tell you different contradicting information. Our house also went on the market and a few times inspectors showed up saying they gave correct notice to IPM but then we weren't informed, we were called once though to be informed a showing was going to happen in 20 hours which legally its suppose to be 24 hours. Then when the place was sold and they found out the new owners were going with a different property management we were practically ignored by them for the last 60 days. read more

We have had several problems with IPM but their most recent offense takes the cake. A few weeks ago they came to our residence to do an inspection and take photos for "marketing purposes". We had no say in this and were not given the option to decline. I was uncomfortable with the idea because we are still living here, all of our belongings, furniture, photos etc. are inside. I didn't want to be difficult so I let it slide, thinking it wouldn't be a big deal if they showed the photos to prospective renters. Come to find out, they posted the photos on Craigslist, along with our address! This is unacceptable and a complete violation of our privacy. Of course they are not responding to calls or emails so it won't be taken down any time soon. I am so fed up with IPM, DON'T DO BUSINESS WITH THEM! read more

After almost 2 years of getting rid of IPM as my management company - they still haunt me! I received a letter from the City Of Chico stating that I had not gotten permits for the installation of 2 windows. Yes, guess who ordered and installed the windows? IPM!!!!! They continue to cost me money! Don't use this management company!! read more

I'd give it zero if I could. Saw a home I wanted to view and they requested a scan of my drivers license. Like a dummy I sent it to them and then got an email they couldn't help me to view the home I think they stole my information and will NEVER fall for it again. read more

This company was bought by a new owner. They are NOT the old Locale Residential any more and reviews from 2017, 2018, etc. are for the OLD company owner, not the current owner. I have worked with this company for over a year and the owner and office staff are great to work with. As a vendor, I can tell you that they pay their bills on time (even early), have integrity and are very responsible. I'm glad the new owner bought it and is taking care of things as they should be. read more

This company started off good but as I have been renting for two years they have gotten progressively worse. When the washer and dryer broke they took 6 months to replace it. This was one of the main reasons to rent with ipm. We wrote it off as just something that happens. Then they don't fix problems around the apartment that are clearly in their domain. They send people over for maintenance that they never tell us about. The worst case of this was when we weren't told someone was going to be over at the apartment but after knocking and not receiving an answer they instead removed the fence in our backyard so they could saw into the concrete in our patio. They don't respond to emails for weeks at a time regarding maintenance. In short, they aren't punctual, they don't respect personal space, they don't communicate, and frankly it seems like they don't care. If you want a cheap apartment and don't care if you receive the services that are promised, then IPM is great. If you wan't to rent someplace and get the things that you are paying for I'd look somewhere else. read more

To follow up on Ryan's message, my application was flagged because my credit report pulled up two last names: my maiden name and married name, which can't possibly be that unusual. I've never had that problem before and can't imagine that I'm the only applicant that's ever changed my name. The day after I submitted my application, IPM called me about this and I clarified the situation. So I don't really buy that that was the hold up. I also called multiple times over the 2 weeks I was waiting for approval and no one ever mentioned that. By email, Ryan admitted that they made an error and said that his team "dropped the ball". That's an understatement. Since I'm updating my review, I'll add that Ryan also blatantly lied to me by email last night when we were discussing this issue and I've since filed a complaint with the Better Business Bureau for their unethical business practices. I would really recommend avoiding this company both as a renter and a home owner. You are who you associate yourself with and this place is trash. read more

My two friends and my dog and I were looking to rent a property managed by IPM. Keep in mind this was the first property we looked at and therefore our first renting experience. We noticed the place was for rent almost as soon as it was posted online-even before they put a sign out front! We went to a viewing and loved it, so we applied. The man who showed the house to is said "all you have to do is apply online and wait 48 hours to hear back!". The online application had a $25 fee (plus $15 for a cosigner, what a bunch of BS). None of our parents had ever heard of an application fee, but we thought they were being too cautious and continued the process. On the application we put that there would be a dog because the property was listed as dog friendly. Almost 4 hours after turning in the applications they changed their website to say no dogs allowed. The next day they emailed us saying they had to deny us because "it clearly stated on the website that no dogs would be allowed". Really? Even more BS. Well because we REALLY wanted this place, we told the receptionist to resubmit our applications without the dog, and she did. We didn't hear back from them about our newly submitted applications for 2 weeks when we had been told it would only take 48 hours. Meanwhile, they had posted a "for rent" sign outside of the house to lure in more prospective renters. Why would they need to do that when they have perfectly suitable renters already? When we asked what was taking so long they said it was now in the hands of the broker, and that it could take an hour to a week to know if we were accepted. So at this point we decided to put down the "reservation fee" (of $1400) which our parents had also never heard of, but we once again ignored their caution. Once all our money was in we got an email (a total of 3 weeks later after originally beginning the process) saying we had all been accepted through IPM but were denied the property because we "exceeded the maximum number of occupants". No one EVER mentioned there being a max number of occupants for the unit (2 bed one bath). They were obviously not interested in us from the beginning and kept looking for reasons to turn us away, most likely because of our young age, but couldn't age discriminate. They wasted 3 weeks of our time on this property which they had most likely planned to deny us from from the beginning. We luckily got our deposit money back, but have yet to receive a refund on our application fees. This is the worst business I've ever seen and cannot believe IPM is still in business. I hope they get sued. If you care about your time and money, DO NOT go through IPM as a renter. They don't even deserve one star. read more

I was really surprised to see all of the bad reviews on Yelp. IPM took over the management of the office building where I am renting last year. They have done a fantastic job getting things back in shape! (Leaky roof, toilet issues, paint, door locks, everything) The owner was not easily contacted and did nothing for the property. A good deal of general maintenance was needed. IPM responds very quickly and sends people out to correct issues right away. Their staff is very friendly and even reaches out to me to make sure things are taken care of. I highly recommend IPM to anyone. read more

I barely worked with these guys and they are scamming people out of their money. They have you pay a application fee $25 dollars per person over 18 in the household. That means for couples your paying $50 and then its $15 for a cosigner on top of that. This amount is nonrefundable and it's first come first serve. Today I was told to submit a application and pay the fee even though 11 people were ahead of me and on top of this they have a reservation fee that another 5 people had paid. 11 people who paid at the least $25 dollars. I'm sorry it doesn't cost that much for a credit check and they are making a killing off people who are just looking for a nice place to live. Beware! This is crazy and is not necessary, don't let them convince you into throwing your money away! read more

IPM has an amazing list of listings that are more current and up to date around Chico. If you're looking for a home and need a place, these guys know how to get back to you as soon as possible. They have an amazing staff: Brittany, Megan, and Ryan, they all take care of everyone's applications and processes seriously but very professionally. They made us feel like communication is important, which it is, and they provided so much help finding places that fits. Thanks guys, I will definitely come back to you if we move again! read more

Current tenant; IPM Property Management is the worst rental company ever. Not only do they constantly harass us, they show up at our home without 24 hour notice, they photograph our personal belongings, they always have different maintenance people because they don't pay their bills, they sent a lease renewal in the middle of a lease time period, they tried to change our lease in the middle of it; and when we refused to sign they sent a vacate notice, without reason or cause, our rent has never been late, we have no complaints from the neighbors, they also said to move our ugly not brand new vehicles off my street, its registered and insured, as a matter of fact their coming for a scheduled visit tomorrow. Lets see what they photograph of our personal belongings again. DON'T RENT FROM THEM WORST COMPANY/BUSINESS ETHICS EVER read more

If you are renting in Chico - rent from IPM! I was a tenant at an IPM property for around 7 months, and I would have never left if we weren't moving to southern California. They make everything easy from moving in, paying rent, to moving out. Most everything is done in a online portal with a very easy to use interface. Should you need to call however, someone will generally get back to you very quickly. Megan is who we dealt with the most as a tenant and she is WONDERFUL, she genuinely seems to care about making sure tenants are happy and taken care of. The general maintenance crew are all IPM employees and we really liked all of them and felt totally comfortable having them around if we were not home. IPM has the vibe of a tech startup, they are very family like but are also on the cutting edge of real estate management. I didn't deal too much with the owner Ryan but all of his employees seemed very happy to work for him and the few interactions we did have were pleasant. I can 100% recommend them as a renter, and I would feel equally comfortable having them mange a property for me. read more

I really wish I would of read these comments before trying to apply for a house threw them. Seriously though probably would have saved me time, $30 and a ding on my credit history. So here's my experience with IPM. Brace yourself its not a good one. So I scheduled an appointment to see a house they had up for rent. Im a first time renter. My family and I came three in a half hours away to look at the property. I fell in love with it like love at first sight. It literally had everything a girl could dream her castle to be. So as I was walking around looking at it my mom was talking to the realtor a little bit more about it and about me. My mom explained I have a trust,trustee and the ball park of how much I have in it and I could get any amount I need. The woman agreed saying if i wanted too I could afford to buy it but get on the application nobody has applied yet. We thanked her and parted ways. I filled out the application on the way back. Once i filled it out I discovered someone had already applied and I was placed on wait list. That there should of already been my red flag sign. But I thought nothing of it. A week later my new credit score was out and I saw I dropped three points. I almost had a heart attack till I saw why. They said its what tenants use to check before renting a place. Confused I looked at my application status the person ahead of me application was cancelled and mine was awaiting diccumentation and credit check but so were two people below that weren't there before. Again that should of been my second because if I was on waiting list after being the second to apply why weren't they? Didn't think anything of it. Next day I was placed on Sent for review and the $30 was taken out of my account. Hours passed my status hadn't updated but the two below me had to Sent for review too. Having me worried I contacted them by chat because they dont answer there phones they assured me they didn't need anything from me an I'd get a answer in 12 hours. Well when the 12 hours were up my application was flagged and placed on hold and the two below me that applied after me where approved. How can this be?? I wandered so I got on chat and someone assured me check my email so I did no email. I went back to live chat got Im sorry we are now closed. Sadly waited for the next day to arrive when I did I finally got the email sent the documents they needed and explained I have a trust and provided proof I coukd buy the house if I wanted too. I have the money to do so. Finally received a email stating I'm denied I dont have enough income and plus the place has been rented out. Again How Can This Be??!! I explained and prooved clearly I could out right buy it and showed my monthly money goes up whenever I want and lastly how are you going to put me on a waiting list when I was the second to apply but not put the people who applied after me on a wait list. Plus no phone call or anything to work with me or let me explain more about my income. So i find IPM Property Management Chico VERY unprofessional especially in the communication department and I wish my $30 back for being misguided and lead on! If you are looking to rent a place DO NOT go threw IPM. Read all these reviews before you make the mistake I did because maybe you will actually find someone who will work with you an communicate with you like I did. God bless read more

Hey Ryan. Well I have tried to look at a couple places. I first went to the web page signed up on a slot that said was available than that night got an emails said it was canceled. So called the office. Set an appointment threw a woman that answered the phone. Than again later that day same thing happens. Really no one is engaged enough to be helpful. This isn't the first time I've had issues even viewing a house you offered... So I'm not going to put my time or energy into any listing that comes up from this company. At minimum in the last 3 weeks I have had 5 different times I have tried to even look at houses you have to rent and the process is so convoluted that it doesn't happen. I was able to see one house 4-5 months ago and the same situation occurred. I want to rent from a place that is easily reachable consistent and helpful. And I haven't seen that from your current systems. Sorry. read more

I am shocked that there are not hundreds of complaints about this entity. It has become painfully obvious by experience, that NOBODY should use the services of a property manager in the Chico, CA area. After attempting to work with this company for 90 days, they failed to rent the property and claimed that my ask was too high. I argued that it would help if they actually placed a "FOR RENT" sign in front of the property and posted something on Craigslist. The final straw came yesterday, when in desperation, I placed my own add on Craigslist and 2 hours later a prospective tenant called and indicated she was eager to see the home. I directed her to the property manager, who indicated that she must register on the web site to see the property. The client did so, and 24 hours later when she called back to learn why she hadn't received a return call, they informed her that it was at least 24 hours and that they schedule when they are available, not when the client was available. They rarely answer thir phones, and when they do, they are smug. I was quite happy yesterday when my wife terminated their services. I shall meet the client myself, perform the credit check, and provide my own darned lease. It makes no sense to pay these clowns 8% of your rental income when they do absolutely nothing and treat prospective clients like crap! In their response yesterday, they alluded to distressed property and emotions. Now he knows me.... my three homes in California and the villa on the 2nd fairway on the Sea of Cortez. If you have an opportunity to deal with Ryan, do yourself a favor, save some time and money and just handle it yourself. I have lost 3 months rent due to their negligence, rudeness, in accessibility, not answering phone calls. Thanks YELP for allowing consumers the opportunity to report accurately on the entities that offer such a disservice. Ryan - It took me 48 hours to rent a 4 year old home that you advised was overpriced after 90+ days of FAILURE. Time for a career change.... say waste management. read more

The worst property management I have ever rented from. Very unprofessional and inconsistent about there business. Not to mention they want you sign for a new lease 3 months ahead of the lease end date, also in the contract that we signed it said after the lease ended it will go to month to month basis and I told them about it and they responded by saying "that's only if we forget to renew your lease" and that wasn't written on the contract that was signed. On top of that there favorite words to say are " we are currently working on...". When ever I had issue while living on the property they manage that's what they would tell me. " Many times if the place is in good shape a tenant doesn't feel it necessary to submit a list." This is literally what I was told when I asked for a copy of the move-in and move-out check list, in all the places I rented from they have always done a move-in and move-out check list now they are charging ridiculous amounts of money from my deposit for things that where done after we moved out. If I could go back in time I would and not rent from IPM. My advice is save your time and don't rent with IPM. My list goes on and on about how bad and unprofessional they are. read more

We have used IPM Management Services for at least 3 years now. They are one of those 'rare' companies that you can sign up with and no longer worry about anything because they are taking care of it all for you! From advertising for a new tenant, preparing the rental unit by cleaning and addressing any maintenance needs, working with the new tenant on getting lease signed, communicating with tenant on any maintenance issues that crop up and getting them fixed, and sending the monthly rental payment direct deposited into our checking account monthly, they take care of everything! Their fee is reasonable for the services they provide. They have also been successful in keeping our rental home occupied consistently with no lapses in revenue. Overall, it's been a true pleasure to work with this company. They have definitely been successful in building, not only a professional image for themselves in our eyes, but a trust relationship, which is often hard to earn in this day and age. read more