It did take a little time to get an appointment but the service was excellent. They were very gentle with my shoulder and took care not to create any further discomfort than what it had already. The office or front desk woman was on the ball She helped with instructions on how to implement an appt faster. read more

Despite SEVERAL times I CALLED, I finally had to GO in person to ask why my surgeon hadn't, as yet, to receive my x-rays on my completely FUSED back. Apparently, and roughly 11 months later, my images haven't, as yet, been sent to my Neuro-Surgeon at UCSF in San Francisco.... This is beyond unacceptable and fail to understand the whys and whens and reasons they have yet to be sent. read more

Terrible facility and billing dept. sent my bill to collections after I was making consistent payments! I have never experienced working with a debt collector before and I feel so thrown under the bus. What an awful experience. read more

The employees here are very caring and considerate towards each other as well as members cared for . We all have problems and concerns and I felt I was treated each time w utmost respect and caring manner. A person taking on the responsibility to work in a medical setting is taking w much reward to each member as we all need to respect one another is how I felt . Thank you for each and every one of you as helpful as a team through each process as it's a struggle for myself to make it to my appointments I was reminded and accepted w a warm smile and greeting . It means a lot to us all . From my family to yours we appreciate you all read more

I have been coming to SDI for years through Northbay referrals. I never really had an issue with the imaging visits, but the billing department is not helpful at all. Reading some of the reviews, I see this is an ongoing issue. Come to find out a bill that from them that I should have never received went to collections and my insurance company had to get involved to rectify. When calling an SDI rep, Joey, to explain that I've had the same insurance, same doctor, same medical group and have been going to SDI for years and never received a bill. I knew it had to be something on their end. Apparently my insurance company was able to get a separate SDI agent that told her that SDI used a different vendor during that time so I was getting billed directly for a claim error on their end...possible entry error or something. Joey however proceeded to tell me to do the leg work to get send them claims information that should be on my existing insurance card. I was appalled. He proceeded to hang up on me. Had he listened AND heard what I was saying and investigated this incident further, he would have found out the same information that my insurance company found out. Terrible customer service on the billing end. read more

Honestly once you are actually able to get in and have the tech work on you, the experience is great. However, in my most recent visit, I was scheduled for a mammogram and an ultrasound. Both of which I was paying cash for. I showed up to my appointment 15 mins prior, as they request you to do. They refused to see me because their card reader was not working. It supposedly had not been working for that whole week. I asked if they'd send me a bill in the mail like *almost all* medical facilities because I blocked out the entire day to be able to make this appointment. The receptionist (as sweet as she was) tried speaking to her supervisor who told her that they'd only accept cash or a check of the exact amount. Otherwise I'd have to reschedule. Before I left, the receptionist (again, she's sweet and I know she meant well) would not stop telling me how expensive paying cash for the services was. Another patient showed up and she continued to tell me to look into state programs or nonprofits or planned parenthood so I wouldn't have to pay so much. I'm sorry but, I'm not a child or charity case. I'm fully capable of paying the price that I signed up for, for the quality of service I seek. The price of the services in cash is how much I make in a day. I don't need to be coddled or belittled in front of other patients. As soon as I left the office, I called their call center to request another appointment I had to wait two weeks for (again) and block time out for. When I told the rep what had happened, she was surprised because they hadn't been informed that their card readers were down all week. She apologized and assured me she'd let her supervisor know what happened. These people are all kind. They just need a better system. read more

Communication at this location is terrible. I called on Monday, August 18th, to ask if I needed an appointment. The woman who answered told me NO, that I should just come with the order and nothing else. I arrived today, August 20th, and the receptionist told me I needed an appointment and that they couldn't give me one, and that I should call the appointment center. I made the call, and the woman at the appointment center told me I couldn't get the test because I was demanding my doctor send it directly to her, and that the order I had wasn't convenient for her. In the end, they didn't resolve any issues. I had to go to another lab in San Jose, CA, where they treated me very well and they performed the test with the order I had. If you need anything from this place, it's better to look elsewhere. Don't waste your time. read more

It took me multiple messages to the supervisor to schedule an MRI. Subsequent to that, they failed to send the radiologist report to my neurologist. A slipshod organization at best. read more

I would give SDI Zero (0) stars for scheduling or answering the phone, which is not possible; so I guess they get a one (1) star review. I have been trying to schedule a CT Scan with Solano Diagnostics Imaging (SDI) since December 21, 2022. Today, it is January 3, 2023. I realize it is the holidays, but it is no excuse to have "We are currently closed.... until 8:15 AM or later. They are supposed to open at 8 AM. When the "closed" finally goes off, an automated announcement comes on stating "Due to the high volume of callers... can't answer the call... please call back tomorrow." It does not matter what time I have called during "normal" business hours. SDI states their phone closure time is 4:45 PM. I get the same message "... to call back tomorrow...." Unfortunately, there are few options, outside of going to the ER to get a CT Scan. I would drive to either the Vacaville (V) or Fairfield (F) 'physical' location, if I had not had to travel out of town. My traveling should have no impact on SDI not operating when they state they open and less than 30 seconds after the 'closed' going off, to 'call back tomorrow'.Nor should this be the response for the "9" hours, they are open. With all the money that is paid to them as an imaging service provider, one would think that SDI could afford to pay someone to answer the phone and schedule appointments. BTW, there is only one number to call for V or F. read more

I gave this place three stars because I like the Techs. That being said, they are just Techs and not properly trained to give a shot in a vein. They need a trained person there who knows how to administer the contrast. I've been hurt twice ( they popped my veins), and I am very scared to go back to do it again, and I'm considering not going back. Or to the one in Vacaville. read more

I have been on hold now for 54 minutes now. When I first phoned in I was number 3 in line. 10 minutes into being on hold was #1 in line. This is total BS. I am furious. This is sad when there is software to rectify these kind of problems. Very sad and I liked these people and when you can't service your clients YOU HAVE NOTHING LEFT!!! read more

Have had quite a few X-rays and an MRI done here over the years. Never had a bad experience. Walk-in X-rays do get busy at times and have quite a wait. Other times it is practically empty. Not sure why they have so many bad reviews on here. But the place is clean and staff are respectful. read more

I have been working with my insurance company for ONE YEAR to get SDI to send their bill to my insurer. The services are covered by my insurance. But SDI refuses to call BCBS back. Now SDI has placed me in Collections. I have a credit rating of over 800. I should not be placed in Collections by SDI because those horrendous jerks refuse to call my insurance company back. read more

I have very good experience with their mamogram and ultrasound. The facility is clean and organized. When i stepped in the door i was greeted immediately by the receptionist who have all my paperworks ready for me to fill out. Then, from the moment i was called in by the ultrasound technician Lauren, i received the best service from the staff. Lauren is very sweet and gentle. She guided me through each step and made me feel comfortable throughout my stay. She gave detailed information about the procedure and always paid attention to my needs. Really the best customer service here. Dr. Howard is awesome. He eased my anxiety right away and is the best at what he does. The procedure was over before i even knew it. And Lauren is exceptional at discharge instruction. She made sure i have everything i need before going home and answered all the questions to my satisfactory. Melissa is also very good as mamogram technician. Very sweet girl and done the procedure painless. Thank you so much to the wonderful staff. read more

Solano diagnostic imaging billing dep. through Northbay system is simply awful! I don't understand at all how they're still in business. Every bill is billed directly to the patient instead of the insurance company. I've had the same medical insurance HMO for over five years, yet, every time I provide them with their contact info, I get direct billed over the past 12 months. Then they say the billed the insurance company but no billing is showing up on my insurance EOB. When I call insurance company to confirm they say also they were not billed. Solano diagnostics billing says they were. For a year trying to get them to bill insurance company is absurd. They just send you to collections. No one in billing cares at all. Their attitude is uncaring and it's palpable. I don't even want to see anymore doctors in the group to avoid dealing with their billing department. Billing department needs to be completely overhauled and hire new staff that actually care. Shame on them! I will miss their doctors! read more

Once you actually get an appointment, the technicians are great. I have to give a one star because to get an appointment took me going in person to a medical office and having them try and get through to someone to schedule it. Now it has been over a year and I can not get my bill rectified. I sit on the phone for hours getting through to someone. When I do, they say they can see that there is another insurance, but take down my information again and when the bill comes again, it is still not rectified. Then I repeat sitting on the phone. Now they sent it to bill collections with still only one insurance on the bill. Seeing the reviews below, apparently I am not the only person who is going through this. For those of us going through medical issues, this is increasing stress, not decreasing it. read more

If I could give this place ZERO stars, I would. I called them this past Monday for an ultrasound appointment. I got a recording telling me to call back during business hours (I was calling at 2pm)! Their message went on to say "Leave a message and we will call you back". That was Monday, it is now THURSDAY, and I have not yet heard from these people. The total ineptness of this group, affiliated with North Bay Medical, reflects badly on all of North Bay, and the manner in which they treat their patients. Have an appointment tomorrow at Sutter - a live person answered the phone and was extremely helpful. read more

This location has been sending us an erroneous bill for the past 6 months. I have responded in writing, made numerous phone calls and have even gone in personally to address the fact that the bill, which is for our daughter, has never been to this location. They have never responded and have continued sending this bill for over $300. When we went to the center to speak to the manager who was not in we got the impression that these kinds of errors were common. Upon reading other reviews I can see others have experienced the same type of problem. I just filed a complaint with the BBB and I urge others dealing with the same type of problems to do the same. I am impressed at how quickly Northbay reached out to me and resolved this issue. Granted the problem didn't start with them however they could have helped solve it much sooner. I hope they make the proper changes needed to solve what seems to be a recurring issue in regards to their accounting. read more

Terrible place. They will reschedule your appointment if you are a few minutes late but will keep you waiting for a long time. Will not be coming back here again and will recommend family and friends not to either. read more

The billing is terrible! Zero customer service, no returned calls, zero competency. I recommend finding a business that understands the importance of billing. 0 - Stars read more

Two long hours wait!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !! First they said radiologist will Be here at 12, 1 and now 1:30. Lol. What a joke! read more

Solano Diagnostics billing is horrible! I've lived here for almost three years and they've managed to get my billing messed up every year and blame Blue Shield for paying them out of network and then they turn me into collections. They say they are in a PPO with Blue Shield and it's my insurance that is making the mistakes, my insurance blames them, and I'm in the middle of this mess with hits on my credit report. I've thought of hiring an attorney to help me with this mess. For now, I am done with them, I've switched my care to Sutter. I have no problems with any other provider, they are the worst! read more

Three pregnancies with you guys where I Come at my appointed time all to have to wait because you scheduled me while your techs are at lunch. Do you know how hard it is for a woman who is 30 weeks pregnant to hold her bladder and wait because your techs are on lunch. People have to eat but why the heck would you be so inconsiderate. Oh and great news you cant go to the bathroom because your sprinkler guy has turned off the water! Hearing this from your overly rude and loud receptionist desk. Start being more courteous to women who are expecting children and realize it hurts like hell to hold your bladder that long for an appointment waiting an hour after you scheduled me. Every time I go here I get so pissed because not once not even twice but three times it's been poor service! read more

This company is also sending me erroneous invoices for services never performed. When I refuse to pay it, they send to collections, on charges that are not valid. I will be contacting my insurance company to let them know Solano Diagnostics is obtaining money from the insurance company for services never performed. read more

The receptionist & financial person is rude. I took my paper work here last week & they were suppose to get approval & call me back. My doctor called this morning & they said I'm not in the system at all. I stop by just ti follow up & the receptionist had an attitude & ask me to sit. Next the financial person comes with an attitude. She claimed to know about my situation but couldn't say my name I asked what's my name, she replied and asked me what's HER name. I told them to hand me back my paper work & I'll go somewhere else. Y'all very lucky I didn't have time today! read more

I would recommend this facility to anyone needing a professional MRI..when I was given the appointment time they told me to be there 15 minutes before to fill out some personal information paperwork .I was early and filled the one piece of paper out and waited a few minutes to be called in..They talked me through the whole process and kept me informed how long each set of sequences would take. Very professional from the check-in to the scan. Thank you. Jeffery Bennett read more

I got an x-ray in Dec 2019 and never got the bill until collection agency sent me a bill in June of 2020. They never billed my insurance company, never contacted me. I had to pay the bill in order to protect my credit and they would not work with my insurance company because time expired. read more

The everytime I have a scheduled appointment it results in at least a 45 minute. No courteous for customer service or patient relations. This has to change my time is just as valuable as anyone relse. Poor management and concern of patients. read more

The technicians are very friendly and seem knowledgeable. People at the front desk are not as friendly. But they get you in and out--haven't had to wait more than 15 minutes. read more

I had my ultrasound last wednesday and i wasn't really happy about it. The lady who did my ultrasound was not really in the mood or probably just too lazy. She told us the gender but on the print out that she gave us it wasn't even clear and it just says gender. The printouts were not really good shots. As parents, we take this photos as remembrance. I would probably just make my appointment next time at the Vacaville branch. read more

The people are nice. The facility is physically quite inconvenient, with inadequate changing space, dingy waiting room, and nowhere to put your clothing, while you freeze waiting for a tech to come get you. Unfortunately, there is quite a bit of incompetence. They imaged the wrong part of my body, and it had to be redone on another day. Then they double-billed for it. Even after I spent hours fixing that, and they have been paid 100% by insurance, they are still trying to bill me $1000. It is impossible to reach their billing dept., which is done by the vendor McKesson somewhere offsite, who only is open til 3pm, but hold times are over 10 minutes -- I have yet to ever get them on the phone. It's now almost 5 months later, and I am still trying to fix their mess. There are other imaging facilities around, and I will not be going back to these guys. read more

Watch their billing. They failed to bill insurance properly. Sent there on a workers comp. injury and they messed up the billing and didn't bill the right insurance company, didn't let me know and then turn it over to collection. They are screw ups and you pay the consequences!!!!!! read more

Their billing is horrific! I went to their office, updated my information (address and insurance), and had procedure done. Never got a bill. Over a year and two months later, I received a notice from a collection agency that I was in collections. I appealed and received the information the collection agency received from Solano Diagnostic. It had my four year old address on the bill. I spoke with the billing company and found out they also had an incorrect insurance number. They said they would attempt to file a claim with the insurance. Later, I contacted them again, and they indicated the insurance company denied the claim because it was over a year old. Resolution (hopefully) still in progress. I guess I should have learned after the first billing snafu about six years ago...yes, this happened before. Fortunately, I received the bill because they had my correct address at the time, but they failed to properly file a claim with the insurance company. I had to do it for them. EDIT 10-13-2016: After posting the above review, I was contacted by an assistant vice president at NorthBay Health Advantage, the parent company of Solano Diagnostics. He was responsive and ultimately resolved the issues including the removal of derogatory comments from my credit reports. For the sake of many patients and NorthBay Health, my hope is that the investigation the assistant vice president was to conduct will resolve billing issues that do not seem to be anomalies. Rating revised from one star to three for responsiveness. (Thank you Mr. Riggs.) read more

I had a stellar experience at Solano Diagnostics Imaging. The staff was engaging and efficient, the facility was clean and comfortable, and the techs who did my exams were great. The paperwork process was simple - they had much of my information from a previous visit. The changing and waiting area was clean and comfortable, and I did not have to wait long - they kept to their schedule well. They provided me with a locker for my belongings while the exam was being conducted, so no concerns there. I had a CT and an MRI exam there. Both required contrasts and were not easy. The staff had given me excellent guidance prior to the appointment so I knew what to expect, and I felt completely informed throughout the process. I highly recommend SDI! read more

They were a nice office. Friendly, professional, and free coffee. Easy to get to and from. The appt did not take long and they got good images. read more

Very nice staff but making an appointment for a MRI means you'll wait for a month! Then after waiting a month my appointment was cancelled for an emergency MRI and rescheduled three weeks out. My suggestion is to go somewhere else if you want a speedy MRI done. I got a MRI done within four days in the East Bay. Not sure why there's a month wait for appointments. It's Frustrating. There needs to be more options to go for an MRI for North Bay Medical Center. read more

Had my pregnancy ultra sound done here. Not a good experience. I had called before I went in to see if my mom and husband could both be in the room with me and was told yes. I was also told we could record the ultra sound on our phone, I asked these questions because I wanted to respect the faculties rules. After telling my mom by all means should could come to my ultra sound she drove 3 hours to come with me. Once we got there I got yelled at that I drank too much water even though I only followed the instructions on the medical orders. Then I was told my mom couldn't come into the room and that we could not take video. After I told her about my mom driving hours to get there and that front desk approved my mom coming they finally let my mom into the room, once that happened the ultra sound lady became very rude. She said she couldn't find the baby after 30 seconds of trying. After I pointed out I could see it on the screen the tech just shrugged and wouldn't talk to me as she looked at the baby. She wouldn't let me listen to the heart beat, she printed one picture quickly and walked out of the room. The tech didn't tell me anything just walked out and never came back I had to had to ask the front desk if I was done. I guess we got someone in a bad mood because that was a very uncomfortable day for our family. I had to go to A Little Insight and pay for my own ultra sound to hear the heart beat and see my baby in a better photo. read more

Thanks for a Quick Trip, I Didn't time it but it was Less Than 30minutes. Clean, With Friendly Smiley Staff. Say Hello to Nicole at the Front Desk read more

Normally would not take the time to complain about any experience pertaining to getting an x-ray done or an MRI at an office but this is not about a long wait or an incompetent doctor. It will be worth noting however that this office did in fact mistakenly forget to complete my full MRI and only caught me later because i was still in the office waiting for a cd which has my images on them( that cd was impossible to read and they never gave any advice before hand). So far that experience is not at all out of the realm of what I expect when going to a doctor's office or imaging place, it's the following that turns out to be the worst patient service experience EVER. This is a quick run down of events...After visiting the doctor about my MRI results I learned I would not be needing surgery as I initially thought I would be having a scope done at least. My insurance is not very good but I submitted it for the MRI anticipating the surgery as I wanted to quickly meet my deductible. After speaking with the doc I realized I could still unsubmit my insurance and just pay cash for the discount instead of the full amount I would have to pick up because I didnt think my insurance would cover any of the MRI cost. Called the office and made several other calls to confirm that they could stop that insurance claim and that I indeed could pay cash at this time. I was requested to come in and pay that day, the 700 cash, and I did so. 1 week later I get a statement from my insurance company that they had been billed by the office and I owed the remaining $530. I thought well this is bad but wait..my insurance actually covered half and I only owe 530 as opposed to the 700 cash I had already payed. So I call the office explain the situation and they agree that it's in both our interest for them to refund me the $700 and leave the insurance charge in place(they net 1150 and I end up out $530 instead of the $700). So I go into the office the next day (Tues Sept 11) with the insurance statement just so they can verify I got billed (they already have this on file so not sure why they asked for it) and she (Melody) identifies their obvious mistake of double billing me and she explains she will have the check cut and I should get it before the end of the week. Fast forward 2 weeks and still no check. I call and leave a message with Melody. She does not return my call and 2 days later I call the office and they say Melody has indeed been in the office so I agian leave her the same message politely asking that she please call back and just let me know if the check was sent and if not if she knew when I would be receiving it. No response, no call back, nothing..At this point 8 business days have gone by and I have called her direct line a few times but she never answers. On Oct 2nd I call the office and ask for whoever is above Melody that i may speak with about my situation. They give me the voicemail of the head of the office his name is Adrian. He returns my call about 4 hours later and says they got some issues with their insurance cariers and that they are working on getting my check but they just got to look into it. The conversation lasted 2 minutes and I'm not even clear if he really understood what even happened. He said someone should be getting ahold of me soon to help clarify and if not that I should feel free to call back with any concerns. 8 days later I was very concerned because I still had no one contact me. I called him back to tell him I was disappointed no one had contacted me and I just had a few questions about what I needed to do. Adrian never calls me back (the head of this office). On Oct 17th I call Melody one last time and leave a message explaining that I feel they are committing insurance fraud and again asking that she please call me back and inform me on what is going on. Melody never called back and last time we spoke was the first day she said she was cutting me the check. Finally I seeked resolution when i called the office asking for the billing department and then speaking with someone outside of the office who had records of me clearly being charged twice for the same procedure. Her name was Jennifer and was extremely helpful and answered all my Q's that should of been answered day 1 that I called melody. So as of today, Oct 20th I still have not got my check but I should be getting it in Dec. I will follow up on this if it for some reason escalates any further. Thanks again Jennifer for relieving me of some of the stress both Melody and Adrian have put me through. Take better care of your customers and your patients especially when you are the one at fault. Listen, inform and show some responsibility! read more