We had an exceptional experience at Northbay Stone Works. Our countertops turned out beautiful and perfect. Holly, Jared, and the entire team were overly helpful, knowledgeable, and extremely nice. Our project was a tall order which included four waterfall edges plus a large backsplash. The installers were meticulous, clean, and very hard working. It was easy to see that they truly took pride in their work. Holly was wonderful to work with throughout the whole process and went out of her way to make sure our project was perfect. Which it was! Highly recommend Northbay Stone Works for any projects you may need! read more

The focal point in our living room is the stunning stone fireplace from Northbay Stone Works! The team did a picture perfect installation and were super great to work with. We love the beautiful stone and are already dreaming of new kitchen counters based on what we saw in their showroom. Highly recommend this incredible local business! read more

Northbay Stone Works - Countertop Installation Near Me - Novato, California

I recently worked with Northbay Stone Works to remodel my bathroom. I needed a remnant slab of stone for my countertop, and they had a beautiful piece of quartzite for me to use. I thought their pricing was right in line for the stone, fabrication and installation. And they did a beautiful job! It's perfect. They were SO easy to work with. I started my process with them by working with Sachary - she is terrific and she was great in helping me find my stone and then in keeping good communication going. My pictures don't really do justice to how beautiful the bathroom now looks, but I'm posting them anyway. I went to them in the first place because a friend had referred me to them. I will now refer them to all of my friends as well. A great experience all the way around. read more

Northbay Stone Works - Close up of the stone that I used - Countertop Installation Near Me - Novato, California

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Exceptional service from the consultation, and job coordination with Holly to an incredible team of installers led by Randall. They did the entire job in our kitchen in one day, and came back for a final inspection and to explain care of the quartz counter. We highly recommend Northbay Stone Works in Novato!! read more

Northbay Stone Works did an absolutely incredible job on my bathroom and kitchen countertops. The work was flawless and more than met the timeline I needed. I wholeheartedly recommend them! I was unbelievably impressed with the quality of work and the professionalism of their staff. read more

We had the pleasure of working with Jessie. From start to finish, we received prompt communication. Jessie was super helpful and easy to work with. He understood the vision for our kitchen reno and made it happen. We got quotes from 4 other places and NB Stone Works beat all other prices. We were given a timeframe of 4 weeks and our counters were done in 3.5! Our countertops and backsplash are stunning and exactly how we envisioned it, if not better! The install process was quick and done very professionally. We have zero complaints. We would highly recommend! read more

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The staff are wonderful, helpful in getting me the best deal and organized for my project. I'll definitely go back to work with Jared and NorthbayStone Works again. read more

Very impressed with the service of North Bay Stone they did excellent work in my kitchen! 10 read more

Let me start by saying that Northbay originally installed my countertop and did a stellar job ~3 years ago. In January 2022, I talked to one owner, Greg, to schedule a countertop reseal, chip repair, and small modification to our existing countertop to accommodate a new cooktop. I checked in with Greg monthly for ~3 months. He kept assuring me that my job would be easy to fit in within a matter of weeks. During my last call in March, I spoke with the other owner Marc. When I inquired about scheduling, he responded, "I dunno man, I just got back from vacation and I'm not trying to harsh my vibe." and he passed me off to Greg's voicemail. It's May now. The job never happened. Northbay never followed up once in the 5+ months that I've supposedly been on the schedule. I always had to reach out to them to follow up. Needless to say, I found another shop to do this (shout out to Carrera Marble in San Rafael, who got this done next day). It's clear that Northbay is disorganized, their work queue his huge, they don't care much about smaller jobs, and one of the owners (Marc) isn't keen on providing any decent customer experience. read more

I worked with the wonderful Mr. John Rio, the project manager at NB Stone Works, from start to finish. He gave me an estimate (actually two, since I went from quartzite to granite), arranged for pick up of the slab, templating at my home, fabrication and installation of my counter tops. He responded quickly--whether by phone or email--and was always patient and polite. I met with him and together we laid out the template. He was amazingly helpful and knowledgable when it came to determining the best cuts for the slab. Luckily for me, timing worked out, and even though John initially said it would take 3-4 weeks from template to install, his team literally had the countertops templated, fabricated, and installed in less than a week. They are stunning. The workmanship is top-notch. The seam that connects the peninsula is barely noticeable. I am so pleased with the outcome and highly recommend Northbay Stone Works. This was by far one of best (smoothest, easiest) experiences I've had using subcontractors for my fire damage repairs. read more

Northbay Stone Works - Countertop Installation Near Me - Novato, California

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The customer service at Northbay Stone Works is absolutely the best. We only needed a small bathroom vanity top, so a very small project for them, yet we received nothing but excellent service from Greg Palmer. Greg took the time to show us the available stones, explained different options, and he always answered our many questions quickly and patiently. Alex did the templating and the installation, and we couldn't be happier with the end result. He even took the time to talk to our contractor to make sure that the vanity was prepped correctly. There were some delays due to COVID-19, but we were always kept up to date. A big thank you to Greg for staying on top of this project, communicating regularly, and working so hard to take care of your clients during these uncertain times. We will look no further than Northbay Stone works for any future projects and highly recommend them to anyone. read more

Northbay Stone Works exceeded our expectations in every way. They were great to work with - one of our favorite vendors on a condo remodel project in Sausalito. They fabricated and installed quartz kitchen counters, two bathroom vanities including one with a beautiful banjo shelf, and living room window sills (beautiful!). In addition, they fabricated and installed a porcelain slab for our fireplace hearth. We worked with Marc and John Rio for project management, and Randall and team for templating and installation. Jared did the computer design and review with us before cutting. Their work is beautiful and we are ecstatic with the results. Communications were excellent and all workers at the job site were professional, informing us of what to expect and consulting with us on design decisions. They were clean, careful and considerate. The price for the project was fair and competitive. John was very accommodating in helping to find a remnant for our fireplace hearth, which saved some $$. They use advanced technology in the fabrication process - their employees are very knowledgeable and experienced. We could not have asked for a better experience and end result. I highly recommend Northbay Stone Works. read more

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Very happy with North Bay Stone works. I worked with John Rio on a small barbecue and interior bar counter-top and had a very pleasant experience from initial discussions to completion of the project. The installation team were thoughtful enough to dry fit the BBQ to ensure that the stone top aligned with the edge detail of the BBQ, which was very much appreciated. Would definitely engage John and the team for future projects. read more

We did a lot of shopping around for countertop and back splash installers. We settled on North Bay Stone works and did not look back. They were totally transparent about this rather long process. I already knew what materials I wanted and ordered them far in advance through North Bay. When the time came, Alex spent the better part of the day measuring and texting me about details, by the end I felt like I knew him. Then the online template - our edits were implemented immediately, and Greg made a wonderful suggestion which added very nicely to the overall design AND reduced the seams that needed to be cut at the corners to zero. The steps from measuring, to plan, to cut, to install took a few weeks; especially at the busiest time of year but the wait was totally worth it. They were consistently professional and appreciative. They really have mastered the art of combining beauty with function. read more

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I'm very happy with North Bay Stone Works. I first spoke with Greg (owner) way before my project commenced and he was very informative about options for slab selection, impact of different edging options, and - what I appreciate the most - was how to keep the project cost down by selecting two large slabs rather than 3 of more typical size. He was very transparent on pass-through slab pricing and let me store the slabs there for some time while I was having some other renovations done in the house. Templating and installation were done perfectly, as well as filling a small dent (non-structural) in the slab which I didn't notice at the slab warehouse. I'm pretty brutal about these details and even I can barely see where the dent was filled - Greg's guy (Alex) matched the epoxy filler perfectly with nearby veins. During the install, his crew (9 guys) moved a full slab (~1100 lbs) perfectly on my new floors with rugs and non-marring large rubber tires on a dolly and mounted it perfectly on my island base. They spent about an hour adjusting all new counters to ensure they were perfectly square, which I confirmed. Photos of finished install uploaded. I plan to work with NBSW for my next house and mom's, couldn't recommend them more highly. read more

Northbay Stone Works - Uploaded by Jason M. 3 cm Bianco Antico countertops by NBSW. - Countertop Installation Near Me - Novato, California

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I'm updating my review since our countertops came in and they are stunning. The quality of work with these guys is high level. Just know it will be 3 weeks longer than you planned. But you get good craftsmanship--- be prepared to be waiting... ***original review*** My countertops are being held hostage. I was given one date... that day came and went. I don't know about theses guys. They are slow... I only hope the quality of the work makes up for there inability to give a solid time and stick with it. If the quality is amazing I will update this review. For now, I wait patiently--- with a delay in our kitchen because of them and with a 3 month old baby at home. :( read more

This is a first class outfit with a quality of workmanship that is nothing short of SUPERB. The customer service was extraordinary from start to finish, so very surprised to read otherwise. We were guided to where to find stone, how much to purchase, in-home recommendations regarding design and best of all, truly exceptional craftsmanship of product and installation. When done, we noticed a few small blemishes in stone material (natural flaws, not worker error) and they returned a few days later to individually patch by mixing up custom-colored epoxy cement to make spots completely disappear. Remarkable! We were not surprised when a totally unrelated professional decorator was in our home and asked about the beautiful workmanship of our counters. When we noted it was Northbay SW, she commented "That's the only place in Marin that I recommend to my customers." It is clear why she would. Don't be fooled by the looks of the store. They are not a "pretty" showroom. They are hard working professionals who are 100% about creating beautiful countertops and other stone products at YOUR location. If the seem busy, it is because others know this too. If you need to wait a bit to get some attention, it is well worth the wait. read more

I don't understand the negative reviews for NB Stone. Perhaps some people are more demanding that I am which is hard to imagine. I had the best experience with this company from the start of the project till its end. Many thanks to the project manager John Rio, installer Alex and his associate and all of the ones in the fabrication shop for job well done. I highly recommend this company. read more

We had Northbay make us a new granite kitchen countertop. Marc and team were quite friendly, fairly responsive, and in general did a very good job. Except for one thing. After our countertop was cut, we had a sizeable piece of slab left over, which we told them to hold onto as we thought we might want to replace a butcher block section with counter top. Besides, the leftover piece was ours as we had paid for it. After the countertop was installed, we decided after a couple weeks to go ahead with the butcher block replacement. Well, somehow Northbay "lost" our remnant slab! They tried to make good by ordering another slab with the same specs and cutting our butcher block replacement piece, but granite is never quite the same from slab to slab. The new piece is noticeably shinier (our original slab has a honed finish), and the stone pattern is speckled as opposed to veined. The new piece is separated from the other countertop by our stove, but the difference is obvious. After spending thousands on a new countertop, this blunder by Northbay Stone was a real disappointment. read more

I have called them several times and left messages and they have never gotten back to me. I have heard they are good,but it may be they are too busy for business. Who wants that? read more

Having recently moved from Connecticut to the Bay Area, not knowing recommended stone workers in the area, I stopped in to see Marc, who helped me out with my small granite project. Marc went out of his way even though this was a small project. I will no doubt consider using North Bay Stone Works for my future remodeling projects. Thanks again Marc! read more

These guys are the best in the business. Patient, knowledgeable, friendly and professional. I have sent friends as well, and they were also tremendously satisfied. Linda read more

For 2-3 years they have been helping me out with various sections of a remodel. Greg Palmer, one of the owners, is not only part of the owner team - he is on top of everything. Their workers are outstanding. Very professional, know and understand what they are doing, and get on with it without any nonsense. We all wish everyone in the construction business could be like this company. Greg also guided me to excellent suppliers of material, always responded immediately, and was terrific. I now wish I could build a home entire out of stone! OK - slate might be smarter. However, whatever your needs, you can trust these guys. mh read more

My client needed a small piece of marble for a counter top during a recent kitchen remodel. The team at NBSW were great and eager to help even with our small project. They had a small piece of marble for us that was just the perfect bit of icing for our cake. They were very helpful and from the beginning through to installation, great customer service! I will be happy to send clients to them in the future. read more

Northbay Stone Works - Countertop Installation Near Me - Novato, California

Perfection! Northbay templated and installed our Cambria kitchen countertop perfectly. We needed a single seam which was centered on our undermount sink which is barely discernable. The only trade of our kitchen remodel that nailed it. read more

Manager Jared and foreman Dave really know their stone, had a wide selection of slabs in stock to choose from, offered good advice on design and installation, were really nice people to work with, use state-of-the-art computer-controlled fabrication machinery, turned my small vanity countertop job around in one day, and handed me a precisely cut and beautifully crafted product at a very reasonable price. What more could one ask for? read more

Called, had a lengthy conversation about my small bathroom vanity project name, address, material, company supplying material, multiple phone numbers exchanged. Detailed info was exchanged about slab coordination. Oddly, they thanked me for not hanging up when they stated that a templating appointment would be 4 weeks out (that comment should have been a clue). I had a FABULOUS deal on a remnant slab locally. Lost out on the slab because NBSW didn't follow through with what was discussed or ever return a promised call regarding templating! 4 weeks laterl, I checked in with the slab folks and was told they never received a call from NBSW. At that point I realized I was hoodwinked. Subsequently the slab was sold to someone else. At great cost to me, I found another slab, called a new fabricator in Richmond, slab was picked up by fabricator, templated and installed in under four weeks. I always try to support local companies first, but when you want it done right go to the experts. read more

Absolutely terrible customer service. Went and met with them about a job. Several phone calls, total lack of follow-through. Will never recommend them to anyone. read more

North Bay Stone Works treated my wife and me very well. By accident, we were informally quoted a price only 2/3 of the normal going rate. When we were surprised by the much higher formal estimate, North Bay Stone Works honored the original number. They then helped us design a granite counter, which they fabricated and installed expertly. The finished product looks absolutely beautiful. It has been a pleasure doing business with the skillful and friendly craftsmen at North Bay Stone Works. read more

I first worked with NB Stoneworks about 6 years ago. My kitchen designers (Marin Kitchen Works) had recommended I go into their fabrication and display shop in Novato. John showed me around, explained the process. The cost was something I had not really contemplated. Granite slab verses tile. With some hesitation I chose the more expensive, slab, I also learned about the different finishes, and chose honed. I live in the country and I wanted something understated. I have never for one moment regretted the choice of slab over tile, and since I do pastry work, I love the cool, smooth, subtle honed finish. I had NB Stoneworks fabricate some of the remnant pieces to make table tops for the garden. Then, just recently I noticed a hairline crack in the granite (probably caused by my house moving it was built in 1920). I called Greg to ask if they would come and see what could be done. Alex was able to fill, polish and stabilize the granite against further cracks. Looks like new. No extra charges for the call out and I'm a happy customer. I hope to work with them again on future projects. Class company. read more

I'd like to write that Northbay Stone Works has poor customer service, but in our experience the customer service was non-existent. We went to their showroom today and a woman was being helped by the one person working in the showroom. They talked for about 10 minutes while we browsed. Once they were finished, the guy who was helping her, Marc, left the showroom without so much as saying "boo" to us, just as another guy came into the showroom and sat down at his desk. We continued browsing for another 10-15 minutes during which time he just sat at his desk and said nothing to us. Since the one window air conditioner in the showroom wasn't do much of a job cooling it down, and since we weren't getting helped, we decided to leave. The guy sitting at his desk looked at us as we were leaving and said nothing to us. Perhaps they aren't interested in helping 2 men browsing together. But regardless, I walked into that showroom planning to give them my business and now I'll be happy to tell anyone who'd be interested to not waste your time with Northbay Stone Works. read more