I saw a lot of bad reviews but we were in a need for a grey slack and had two days to find a pair…read more We weee traveling from Hayward South so stopped off here in Eau Claire.

I would give zero stars if possible my son purchased us suit coat and we went back the next day to…read morereturn it and the gentleman there told us to come back at 3:30 and we get our refund. I was informed when I got there after waiting there all day in Eau Claire. We would not be getting a refund, but we'd have to wait 10 to 14 days for a paper check to arrive. I don't know why they're dishonest and I wouldn't trust the business.

Friendly service, great selection of boots in the store and pretty good selection of jeans in the…read morestore. Would have liked more selection of horse show shirts on hand to try on. Prices were a bit high, especially on boots, however some clearance items were great prices. Fun store overall!

I'm giving this one a 3 cuz ....I'm generous. I went there today on a whim to look at boots and…read moresuch. I've been having a lot of boot ads come up on my social media I think cuz I went out west and looked up "western wear" . So, I was in and the store is beautiful. Filled with well presented and organized things. They have men's and womens clothes and boots and kids too. I'm a bit fussy about the quality of my clothes as I get older I realize , it's quality not quality. They have beautifully made clothing . I checked out some shirts , the fabrics felt heavy duty and durable. I was kind of excited. They had belts and hats and all kinds of western wear. So I go to the back of the store where they have these racks of books set up by gender and size. Nice and neat. A young girl wizzed by me and said high. I started looking and trying to figure out why I would spend money on any of it? Are some more comfortable then others? Do materials matter? Size? Care? So many questions. The girl kept going back and forth and smiled a couple of times but never asked if I wanted or needed help. There was another girl in the hallway opening boxes and the long haired girl was it looked like moving her boots literally one pair of boots at a time. I lingered there 20 minutes or more. Went and looked at belts, beautiful belts. Sturdy well made. What a shame they don't offer to help their customers , cuz I left empty handed . I would have honestly plopped down maybe a few hundred for some boots a belt and maybe a shirt and hat. I guess at 5:30 on a Monday it's all about moving product and not about helping customers at the Boot Barn. You could gather more help on Amazon then here. It's a shame really when people are seeing business close during Covid, maybe they have an endless supply, I hope they do. Again, beautiful things at decent prices , no service. And as I was there, there were two other groups being ignored, a young couple and mother and daughter. The young couple also walked out empty handed. Is that normal service for a store of this type ?

They were very helpful and explained their return policy and gave me a gift receipt. Very easy to…read morework with. very easy to work with.

I was asked for my email address when I checked out. I declined because I didn't want to receive…read moreany emails. I was told, " don't worry, you won't get any emails." So far I've gotten 2 emails in 2 days. I don't appreciate getting lied to. Other than that, it was fine.

On January 24, 2024, a fraudulent purchase was made on our credit card in the amount of $184.66…read more Subsequently, that amount was debited from our bank account on February 26, 2024 since we chose automatic payment. When I noted the debit, I immediately phoned Kohl's and spoke to their representative who handles fraud. She appeared to be helpful and informed me that the purchase was made for rain boots somewhere in New York. A check of our account does show an order made by someone at the Commack, New York store (991) for rain boots. I was told that it normally takes sixty days to research, however, this appeared to be a clear case of fraud, and we would receive the money back in a short time. It did not happen. I contacted Kohl's several times, to no avail. I then did a little research early May 2024 and found the email addresses for the CEO and one of the other corporate officers. I emailed them and got immediate attention. We finally got a refund over three months after our money was taken. We were told that a mistake was made by a Kohl's employee and they had lost our complaint. It is clear that had I not contacted the CEO, we probably would not have gotten our money returned. There was no apology from Kohl's...no small form of compensation for their error...only a short letter stating our money was refunded. As a result, we no longer use a Kohl's credit card and will refrain from shopping with them in the future.

Bought a Christmas present for 75 online. Kohls shipped an open/used item. Brought it back to…read moreexchange and they only could do a return and told us it was Kohls.com that was the issue. They said we could reorder online for $102 and if we wanted we could come back again for the price match. Manager Hunter was extremely rude and belligerent about how different Kohls store was from their .com site. Buyer beware.

Maria, in the jewelry department, helped me find a duplicate "Relic" watch that I love. Appreciate…read morethat there are younger employees that actually enjoy their job and that made for a nice experience. Thank you JCP..

Absolutely horrible experience on a Saturday afternoon they only had 2 registers open everyone had…read moreto walk all the way to the opposite side of the store to get checked out , pricing didn't reflect at register on advertised prices and really horrible customer service by all staff.