Middle TN Dentistry is not a practice that can be recommended. The inconsistent and incorrect…read morebilling practices are the worst I've seen in any medical practice ever. And no one wants to feel pressured into treatments that are unwanted. In 2024, I received a cleaning, x-rays, & a gum treatment (that I don't believe was needed). The practice's statement showed insurance overpaid on the work done yet I received a text showing a balance due. An employee reviewed my account & said the insurance overpaid & nothing was due; she also could not explain a $217 charge the practice posted to my account 3 months after the appointment. No copays were applied for any treatment. In 2025, I wanted only a cleaning & the practice refused to proceed without forcing x-rays on me; they provided the cost & insurance coverage for the 2 items with no copays discussed. Months later, a text arrived with a balance due. Again, the practice had been overpaid by insurance for the work done & yet applied a charge to the account months after the appointment. Billing claims it was for a copay & that they should have applied 2 copays for preventative work; & for 1 treatment the staff forced on me! Same work & same insurance coverage as 2024 yet now they want to apply copays. Client well-being is the least of Middle TN Dentistry's concerns; it's all about the money they can get from insurance and clients.

When I checked in for my appointment I told the receptionist I had appointment. she was rude not…read morefriendly at all very cold attitude not even a smile or how was my day Zero personality My hygienist pretty much had the same attitude not very friendly she had a long face without a smile what happened to excellent customer service !!! Not at this dental office ! I would NOT-recommend this office

Rachel Oates and her entire staff are amazing. They treat you like family. I haven't trusted many…read moredentists in my long life. I trust Dr Oates. I also doubt I will never have my teeth cleaned by anybody except Brittany there in her office, unless she leaves. I don't see that happening. The best.

Despite their website indicating that they want to help you maximize your insurance benefits, they…read morehave deliberate anti-consumer internal policies when it comes to notifying patients of out-of-network status. Given our experience, we do not believe this practice prioritizes patient financial interests. My wife came in for a routine cleaning in March 2026 and presented our new insurance (Guardian DentalGuard Preferred) but was never informed it was out of network. Because of this, we did not get the opportunity to seek care elsewhere before services were rendered. Had we been known we were out of network, we would have gone to an in-network provider and owed nothing. Instead, we received a bill *months later* for $183. Their website says "We accept all traditional dental PPO insurances" and tells you to hand over your insurance card so they can "handle the hassle of dealing with insurance companies." A reasonable patient assumes that means they'll flag anything important about your coverage. Instead, we were told that they "assume all patients are aware of their network status", even though confirming this assumption would be as simple as an extra sentence or two. To make things worse, Guardian's own provider directory still lists a former Rachel Oates location as in-network... so even if you do your homework through Guardian's tools, you may still get the wrong answer. We tried multiple times to resolve this directly. No acknowledgment, no movement on the bill. If are a patient, or want to be one, we recommend: 1.) Call your insurer directly to confirm this practice is in network. Do not ask the practice. 2.) Review all coverage details beforehand so you are personally knowledgeable about any potential costs. 3.) Ask for a cost estimate before any work is done. In our experience, they do not offer this proactively. Or, just go to another dental practice that does these things for you.

I am so glad I chose this dentist. I've just moved to Franklin from Nevada and needed to establish…read morewith a new dentist. I had also had a new crown fall off. They got me in quickly, even moved up my appt a day! They were fast, friendly, and so kind!! I had a great experience.

Such amazing service!! Clinic is brand new and so stylish. Highly recommend! Dr. was able to help…read moreus on short notice and has such amazing bedside manner to make everyone feel at ease

Great first time office visit. Everyone was friendly and…read moreprofessional. Very comfortable and relaxed atmosphere.

This was the best dental exam and cleaning in my 71 years…read moreJust moved here and very impressed with Amanda and Doctors with the initial experience Highly recommend Berry farms dental

It's a convenient location and great people make it my dentist of choice - and there are lots of…read moreoptions

This is the worst dental experience my family and I have had. The office staff is great, but the…read morehygienists are terrible! A couple of notable moments: 1. The hygienist working on my teeth dropped a mirror on the floor absent-mindedly skimmed my eye with pick. 2. Administered medication to a child without parental consent, and with explicit instructions not to administer medication in child's record. 3. Took a photo on an IPHONE of a "cavity" instead of an x-ray 4. Misdiagnosed a child's tarter for a CAVITY. Had a second opinion with x-rays, and no cavity was found. Do not go to this dentist!

Maleka is a PRO! You can really tell she is good at what she does! A deep clean and it went easy…read moreand quick. Props to her!

Everyone is very friendly, but also very professional. It's a casual atmosphere, but highly…read morequalified, and professional as any place i've ever gone to for dental care. I highly recommend Dr. Rachels and his team.

I picked Franklin Dental care as my new dentist reading reviews and so glad I did. Dr Fox and…read moretechs I have so far met are extremely awesome. Looking forward to going there anytime!

The billing department is run by crooks. They did a simple bridge replacement for me, the dental…read moreinsurnace paid all contracted charges (over thousands of dollars), and we have met their billings staff in person and had the insurance company on the phone to verify the patient's liabilty is only $25, and we have sent them the EOB showing that, despite all those, they continue to bill us in excess of $2500, and will not respond our calls and letters to resolve this issue. Who runs a business like this? When you knowingly sent a false bill in the mail, it is mail fraud, simple as that.

Very pleasant atmosphere and personnel! Very caring and professional, from the front office to the…read morethe dental team to Dr. Spencer(the only dentist I have had for probably last 10 years.) Top Notch!!

They have recently moved, so be sure to visit the new location! I've been a patient for nearly two…read moreyears and can say that this is the most comfortable I have felt with a dental practice. The team is made up of super skilled and very friendly hygienists and two top-notch dentists. They are a full family practice, so you don't need to worry about the kids!

We move FRANKLIN 19 years ago and decided that dr Reynolds would be our new family dentist. Weed…read morehave been with him 19 years and consider ourselves to be very fortunate with our original decision. He was great with our daughter who was Gutenberg ten at that time and had a bad experience before we moved here she just had her her yearl check up. alsoThe staff ade greTakmost family like. Ihighly recommend FRANKLIN Smiles

Dr. John Reynolds Gave Me My Smile Back!…read more Tthe Saturday before Memorial Day, I bit down on something hard and broke off 2/3 of my front tooth. We were leaving for vacation just 2 days later and I looked bad... real bad! Didn't think I could get it fixed over a holiday weekend, but we called an out of town friend who is a cosmetic dentist and she gave us Dr. Reynold's contact information. Left a message on his cell at 10pm, expecting to get a return call one or two days later. Instead, he called back at 11p. that same night and generously offered to come back from his family weekend on Monday afternoon to fix my tooth. I was amazed! The quality of work he did to repair my tooth was excellent. He treated me kindly and was obviously considering my anxiety about being in the dental chair during the procedure. I could not have been more pleased! Thank you so much Dr. Reynolds for going above and beyond and giving me back my smile!