I would highly recommend PN Auto for any work on your car. This is the second time I have used…read morethem to repair a vehicle and they have always taken care of me from setting up rentals, giving me updates on insurance claims (even before my adjuster had reached out), when parts were ordered, when parts came in, and when work was being done. The communication that Jack gave was above and beyond any service I've received elsewhere. I picked up my car fully cleaned inside and out with my fluids topped off. I really hope I don't ever need that much service in the future, but if I do this is where I would come! Thank you

They were able to repair my minivan hood perfectly at a fraction of the price I was quoted by the…read moredealer thank you for your excellent service I will return!

Tried to explain my situation on the phone. The guy was talking way too fast and was rude and…read morewasn't even trying to see how he could help me. Perfect example of how bad customer service could turn away a potential client. I wanted to support this place too because I live near Queen street and it's the closest auto body shop near me. Bummer!

This place is top-notch! Steve has worked on several of my cars, and the results are always…read moreperfect. I am so grateful they have been in business for over 40+ years. I wouldn't consider bringing my car anywhere else.

If I could give them more stars I would. Armando did another amazing job for me! Excellent,…read morequality work and on time. I can't say enough positive things about Bill's Auto Body.

Excellent service. The work was impeccable and the service was courteous and fast. When they say…read morethey will complete on time, they come through. Thanks Bill's Auto for great work!

We took our older class C motorhome here to have them repair extensive interior fire damage . They…read moredid an excellent job..you would never know there was a fire. Ben kept us advised with the progress on it , we were very pleased with their professionalism and workmanship. Highly recommend this business and we would definitely come here again for any future repairs.

As a repeat customer I was expecting a little better service than I received. Very disappointed…read morethat with an emergency situation they could not find time to look at my Tiffin Phaeton. Problems with the HWH pump that works the front slides. I explained that I would be going right by their facility and was hoping to get it looked at the next morning. Ben told me sorry but no. How does a company that services vehicles not allot time for such situations? Then after issuing a complaint on their website and face, they completely blocked me. Thanks for all your help!

My independent car service station recommended Rich and his Universal Auto collision business after…read moremy son had a minor fender-bender w/ our SUV. I felt confident learning the business has been there for 30 years. In summary, they did an awesome job replacing smashed a tail light and fixing the nasty/adjacent dent that looked pretty tricky, restoring to new condition like the damage was never there! Also, cost was reasonable... which we can't always say these days. Getting there takes some attention: Using address & any navigation app will get you 'almost' there, basically at entrance of Grace Ave. in Plainville (west off Whiting St.), which is a small industrial park and the road is "U" shaped. If you're driving south on Whiting, Universal Auto is 2nd entrance onto Grace Ave. Anyway, hopefully you don't need this service, but if you do, you'll be in good hands at Universal Auto (not to be confused w/ Universal Motors in nearby New Britain).

Brought my car here which had front bumper and passenger side headlight damage. The other side…read more(driver side) headlight was worn down and almost yellow from buildup. They were able to buff out that headlight to the point that it looks brand new with my new passenger side headlight. The interior of my car was also cleaned which i was not expecting. My car looks mint! thank you guys so much !

The people at Crowley Auto Body are terrific! They really care about their customers and go above…read moreand beyond to help them! I had my car repaired after being rear ended by 2 vehicles. They did a fabulous job and kept me up to date on the repairs needed, I hope I don't need their services again, but I would recommend them to anyone who does.

My husband and I had our Lexus done a couple of months ago, except it wasn't completed...still need…read morethe light installed after paying our $500 deductible and our insurance paid totaling over $3,000...every week we are told it's going to get done up until this morning when we were told now Monday and we've had it...I'm reaching out to an attorney this morning for legal action as well as to my auto insurance company. Extremely disappointed! Things happen, but too much time has passed with broken promises!

This place is a ripoff. I had my trunk "fixed" after being rear ended and my trunk has not been…read moreable to close since. I have been getting the run around from Mike since August after he promised to repair it at no cost. He eventually stopped returning my calls. I bought a new latch thinking that was the problem but the problem is that the trunk is not aligned properly. I took it to 2 other auto body shops to have it looked at and both places told me that Dean and Mike did a terrible job and did not replace any of my parts, instead they just did a quick fix. This place does not do thorough work and will take advantage if you don't know much about cars. Would not recommend

Don't use this shop for anything. First off everyone there is rude and the owner Bernie is a prick…read more I was in a car accident and Bernie was the one to respond to the police and come tow my truck. He got there and winched my truck on the tow and drove it about 15 mins to his shop. I went to go pay for the tow the next day and he showed me a bill for $500 dollars! He added a bunch of extra bs like clean up fee even though he didn't clean anything up it was the firemen! Anyways I live out of town so I couldn't bring it to my house right away so he let me know it was 30 dollars a day for indoor storage. Two weeks go by and I'm ready to get the truck picked up he wants to charge another 510 dollars and didn't even store my truck inside! Not to mention the first time I went to go look at the truck he was trying to get me to sign the title over for 300 dollars after basically saying I wouldn't sell it for under 2,000 he went to the back and he came back out with white powder on his nose saying he'd do 500 dollars. It was at that moment I knew I was dealing with a straight up junkie. Long story short. If you use this shop in the future or for your towing needs, prepare for the worst.

Every time I go in I get a smile and sure we can do that. Well this time I had not been in in a few…read moreyears and called because my car horn broke . A simple matter of a wire broke off of a clip . In and out with it fixed and a smile 10 minutes . And I got no problem we can fix that we just have to do no argument no we have to look at it and charge you to look at it just sure we can do that

I recently had to bring my vehicle for emissions testing and learned that I could get it done at…read morethe Firestone in Southington. Not all Firestone locations offer emissions testing so this was a huge plus. I liked that I didn't need to make an appointment and they took walk-ins. When I arrived, there were parking spaces reserved for emissions testing. They weren't busy and the gentleman that helped me was very nice. I was there for no more than 15 minutes, and I went on with my day. Their waiting room was very nice, comfy seats, and was very clean. I liked how quick, easy, and convenient the process was. There had been occasions at other auto shops where I've waited a half hour or more. Will definitely return again when our next vehicle is up for emissions testing.

Everything. Nick & his crew are so nice, helpful & great at what they do! I'd never go anywhere…read moreelse!!! Thank you!!! Chris