Best customer service ever!!! Following a bad experience was another tow company this one was a…read morebreathe of fresh air. I felt seen heard and valued Thank you!!

Another satisfied customer. Professional reliable service done right the very first time.read more

I agreed to pay $3800 for the repair (new cat + cat protection plate cover) on the Prius I…read morepurchased for $5500. I didn't realize until after the part was in the vehicle that I was essentially purchasing the premium OEM (Magna Flow brand) version of the potential catalytic converters I could have installed, I asked them for the part number and after visiting the website of the manufacturer, realized they applied a significant upcharge. Personable and good customer service, it was damn expensive though.

They were supposed to recharge my AC Freon to 500g but only put in 193g. I found out after I went…read moreto the Kia dealer to have it assessed because after over a month of trying to work with Tony's my AC was still blowing hot. Kia did the diagnostic and found only 193g of Freon had been added. Tony's was very difficult to work with, and I also found they were persistent with having my review deleted from another major platform, when all I am doing is posting my honest experience with receipts/proof attached. Do not recommend this place at all.

Tony has worked on each and every one of my foreign cars. I can't stress enough how much I trust…read morehim. He is always honest, and will explain in detail how something works if I don't understand. My Audi, VW and now my MINI Cooper S have all benefited from his expertise!

Most excellent private mechanic, a local legend amongs owners of Volvos, for example.read more

I showed up at about 8:40 to drop off my car, per instructions given when the appt was booked over…read morethe phone. Door was locked and no one was answering when I knocked. Phone went to voicemail. Waited at least 20 min - nothing. There was a key drop, but I had never been there before and hadn't done any paperwork yet. Oh well, on to the next shop.

He helped us out at the last minute when our car was having issues. He was very thorough and filled…read moreoff all of our fluids and did a full inspection on top of fixing the main issue at a very low cost. You should definitely go to Yale Motor Works.

I want to be fair and objective: the first time I came here, the service was fine and…read morewell-documented. That's why I returned. But the second visit told a very different story. I'm a woman, and I believe the shop assumed I had no knowledge of car repair pricing. I have the full digital estimate saved as screenshots, so here are the facts: TRUNK WEATHER STRIPPING Quoted: $433.08 Labor: $132.78 | Part (trunk seal): $274.44 Reality: A trunk weather seal costs $20-$60 in parts. Labor is a straightforward 30-45 min job. Fair total in CT: $100-$130 MAX. They were charging 3x the reasonable price inflating the part alone by over $200. SPARK PLUG REPLACEMENT (6 cylinders) Quoted: $961.78 Labor alone: $691.03 | Parts (6 plugs + gasket kit): $213.32 Reality: According to AAA, RepairPal, and industry standards, a V6 spark plug replacement runs $150-$350 total, or up to $500 at a dealership for hard-to-access engines. Labor nationally ranges from $55-$437 they quoted $691 IN LABOR ALONE. That is simply not defensible. POWER STEERING FLUID RESERVOIR Quoted: $454.78 Labor: $182.10 | Part: $245.53 Reality: This reservoir typically costs $30-$80 in parts. The job takes under an hour. Fair total: $130-$170. They marked up the part by over $170. MOUNT & BALANCE 2 TIRES (215/60/16) Quoted: $373.74 They also added $23.79 for "Road Hazard Coverage" without asking me. Reality: Those tires run $80-$110 each at Costco or Walmart. Mount & balance is $20-$25 per tire. Fair total: ~$230-$270. I declined all four jobs. The overcharge on just these items totals approximately $1,000-$1,300 above fair market value in New Haven, CT. What I did approve (Fluid Film Treatment $199.99 and Transmission Drain & Fill $193.66) seemed within a reasonable range and I have no complaint there. If you are a woman, speak limited English, or appear unfamiliar with car repair get a second opinion before approving ANYTHING here. Bring someone with you, or check RepairPal.com for fair price ranges in your zip code before you walk in.

My father just got his car from this place and paid 800.00 and the car is still not fixed. I will…read morebe filing a complaint on this company ASAP with Consumer protection.

We have had nothing but positive results from Annex Auto Repair. They are honest, reasonable and…read moreefficient. Dawn and her crew are the best.

My trusted long time mechanic closed his business this week, forcing me to find a new shop. My…read moreneighbor recommended Annex and when I saw the 5 star average I knew I found my new place. Plus its less than a mile from my house and they open before 8am, which makes for easy car drop off before work. Friendly service and a clean, organized shop were also positives. Got a simple oil change today on my 2021 and will definitely be back as any car need arises.

An excellent and Honest car repair shop that reminds me of the good old days-…read moreGreat work with very reasonable prices

I've been getting my car fixed at Robert's for over 20 years. They are great. It's also a DMV…read moreapproved Emissions Testing Staion. Steve is very friendly and I am very pleased with their service.

On a rainy day in New Haven, I was late for work and, against my better judgment, I drove my '04…read moreCRV through what looked like a shallow puddle and ended up being, for all intents and purposes, a lake! The interior of my car became flooded up to my ankles. I drove around looking for a place that would hopefully be able to at least get the inside dry so that it wouldn't start to stink in my car. I happened upon One Stop, and instead of making me feel like a jack@$$, which would have been well-warranted, they were very helpful and vacuumed out the interior of my car. The floor mats needed extra time, and so they offered to hang them up in the shop for a couple days free of charge. Upon my return to pick them up, I brought the guys some coffee, which is nowhere near enough to thank them for their kindness. In the future, I will most definitely be taking my car to One Stop for repairs. Thanks, guys! I've attached a "before" picture for your comedic entertainment.

I went to one stop the first time back in 05 with an Audi a6 that was making a horrendous noise…read morewhen I turned the wheel to the right. I remember I left it with Bill and went away on vacation for two weeks. I got back to an unanticipated $100 bill for something very minor. From that day on I have never gone to another mechanic. His work is always nose on and he's always been honest with me. I can't speak high enough and give enough praise to Bill and One Stop. Being a Realtor who puts 40k + miles a year on my cars I have been there quite a bit.

I had my car serviced at Mike's two times, and both times I was very pleased. I went for a routine…read moreoil and they went beyond and made other recommendations for preventative maintenance. I will be going back and highly recommend them.

Best genuine auto place in Connecticut that I've found. The whole team is professional, courteous,…read moreand gracious. I have an older vehicle that has needed a lot of work, and I have almost no car knowledge. John has taken the time to walk me through the problem in each instance, actually taking me into the garage and showing me what was going on. They've also been fantastic at working within my budget, and discussing different options very directly and frankly with me, which is very rare. Don't go anywhere else!

I went in for a simple oil change, Keep in mind .my S.U.V has no leak at all ..I left firestone…read morewhit a oil leak gushing , everywhere i parked ...and they try sell me a battery .when my die hard battery was only a 1 1/2 old ...never again

Brought my 2014 Focus in because the radiator had problems and the car was overheating. They…read morereplaced the radiator incorrectly and left the engine thermostat locked open. I went back to my dealer just to find out I needed a new radiator ($400) and had to pay for a new thermostat ($1100). If you need a new tire, fine, but their mechanics don't seem to know what they're doing.