So far so good. We were recommended NE Power Dry by a plumber after our basement had been slowly flooding and we hadn't realized it until we had mold up the wall. We worked at first with Theo, who was excellent at getting communications going with my insurance company for the job. They stripped the basement quickly and tore out everything and dried it. We had a recurrence of the plumbing issue that delayed rebuilding, but once I called back, we had them back at our place within 36 hours. It's been one day and the dry wall is already up. We've got a ways to go and hoping there's no payment issues, though we haven't had any so far, but for a really aggravating whole series of events, I have had no complaints with them. read more

They did a job at my house and, when they were done, my baseboards were gone. Did they trash them and, if so, why? I wanted to know, as these things are not cheap. I called to ask and got no return call. I called to follow up . . . and again . . . and again a fourth time. Each time I spoke to a live person, explained the issue and kindly requested a return call answering my question. The call never came. Bad customer service. read more

I had a basement flooding and they were kind, quick and amazing. However they broke some items, I called and told them like they said to do and that was a couple months back. They never got back to me on it. Please, don't give the option if you don't plan to back it up. That I found upsetting. read more

Very unprofessional experience. Contact person, James/Jimmy, was rude and dismissive. Do not use this company. Basement left in shambles, doors and baseboards taken off and left behind. "Not our problem". Stuff thrown in bags in garage, had to throw it all out due to mold. Lost everything they threw in bags. read more

Dishonest company that tries to upsell you on things you don't need. They pray on the fear of customers who are worried about water damage or mold. They tried to show up with huge, loud machines for a small leak even after we had confirmed the cancellation of their services. Total scam of a company, stay away! read more

Feel I was exorbitantly overcharged for one afternoon of work for two men, then one dehumidifier and one air filter ran in my basement for five days. $4,444. I feel scammed. I expected it to be more work. read more

Be careful with the salesman from the company. I had checked if my Home insurance would be impacted, he said not to worry since it is my first incident. Since then I am paying $ 500 extra every year. Please do not believe what their sales folks tell you. Please do your own homework. read more

Plumber pushed them on us after a leak and they showed up quickly, bulldozed us into calling our insurance and we spent close to two weeks with loud machines running in our house. Now it all seems like a joke and possibly a scam. Like, was any of that even needed?! I called the plumbing company and told them to not call push one company on us and so quickly. I'd say don't feel rush or pressured into a company like this. We will never work with this company again for any reason. read more

They did an acceptable job: but (and this is a big one) they left the concrete floors with nails sticking up. They didn't take up all the floor, and then I had to pay contractors extra to do it. They did not tell me how much it would be, assuring me they'd work it out with the insurance company. I was standing in water from a burst pipe so perhaps not in the best frame of mind to bargain. Now they're telling me they can't get in touch with insurance have asked me to pay nearly $9,000. I'd say if you can find another company to do the work, do it. read more

Pros - Good, professional, courteous people; explained the work to be done and completed in a timely manner Cons - Caused some damage and I'm unable to receive any call back from them despite repeated texts and connection attempts to address the damage done to my belongings read more

suggested by plumber after they got my signature to bill insurance, communication was awful, late, no show, nice crew guys but only one english speaking. threw out $4000 worth of waterproof floor that could have been reinstalled. Scam company, insurance said they overbilled. read more

I paid over $1,000 for a half hour of work for the tech to tell me after the fact that she didn't test the room in question because it wasn't included in the $1,000 pricing. read more

My family and I returned from vacation and walked into a flood as our water heater had broken. At the recommendation of our plumber we opted to utilize Northeast Power dry. The team came in did an assessment, suspected asbestos under the wood floor, taped the area, shared that they would have the manager come back to test for asbestos, they set up a dehumidifier, and an air filter (they did not cut open the walls and place fans to dry the moisture from the water damage. My family and I resided in our home from Wednesday-Monday with the loud sounds of the dehumidifier blowing.) As I was eager to complete the next phase of the work, I reached out to the representative from the company who shared that he would return back to the home on Thursday to take a sample to the floors (to rule out asbestos yet; he did not), as the representative did not come on Thursday, he then shared that he would report on that Friday yet; he did not call or show up resulting in me missing an appointment to escort my family member for his cancer radiation appointment. I was livid at the lack of professionalism and disregard for the needs of my family when we hired this company to provide the services and supports that we needed to return back to some normalcy. I then reached out to the company to share my concerns whereas the representative shared that they would have the project manager call me. This guy had the NERVE to text me on that Friday to share that he was busy, sorry, and that he could report to my home by 8:30 AM on Saturday. I did not answer the text as I could not believe that someone could be so dismissive by sending A TEXT!!!! disgusting. Let's just say I did not answer the text, contacted the managers boss, requested that they come and get their equipment, and I was done. I then contacted a new team who came out, opened the walls (unfortunately as Northeast Power dry did not thoroughly do the job, the new team found water and mold in the spaces of our home ), placed a dehumidifier in our home, several fans, and an air filter. Because of Northeast Power dry inability to see the work through, we experienced unnecessary delays and damage. If I could give them a zero I sure would. read more

Said they did work that they didn't do, had to fight for 3 weeks for a refund. Terrible experience.

My hot water heater died yesterday, not sure when but I came home to a partially flooded basement. I called Northeast Power Dry this afternoon, and Angelo was at my house within the hour. He was extremely knowledgeable and explained the process. He took the hassle and stress out of the claims process. Bryan and Sebastian arrived shortly afterwards. To say that I'm pleased with the work that was done to mitigate the water and moisture in my basement is an understatement. The work performed exceeded my expectations. I also have the comfort in knowing that I can reach out to them at anytime if I have questions. Thanks Guys! I appreciate all your help! read more

Unfortunately my house flooded, I hired the Northeast power dry. I scheduled them right away because of the tragic mess in my home. I took off of work as well just for them not to show. I can not believe that a company that considers themselves professional would act so immaturely. I scheldued them again because it was urgent, not only did the office staff come late but they were rude, disrespectful and disgusting. I had an issue with the managers Paul and Peter who were rude and extremely disrespectful. I cannot believe that grown man think they can treat adults this way. I would not recommend there service at all. If I could give 0 or negative stars I would. Absolutely ashamed this is what we call a professional business these days. Embarrassing for them. read more

complete dishonest and bs company was dealing with insurance company and they decided they weren't happy with results ...so they tried taking 4000 out of my bank account meeting with attorney asap DONT USE.....read other reviews read more

Awful! I would give it 0 stars if I could. To make a long story short they cut out my shower when the leak was in the pipe below the shower. if they would have just cut out the ceiling below the shower i would not have to redo my entire bathroom. they put a drying unit in my basement that had no leak and unplugged my freezer. Three weeks later I discovered it was unplugged and had to throw out about a thousand dollars of food. ugh! my house smells like a trash can. read more

I called after my plumber found a leak in the ceiling from the upstairs toilet. The plumber gave me Northeast's name and I immediately called. The project manager showed up 5 hours after the call, assessed the damage, told me the leak was covered by my insurance policy and stayed with me while I called the insurance company.It was covered. As promised, the cleaning team arrived the next day, did a great job and told me in 3 days they would pick up the equipment. The office confirmed all this and everything went on schedule. It is now 6 days since I called them, all the work is done and the insurance company has paid them. Great job all around. read more

While they do the work you hire them to do just fine, the company is awful to deal with. They plug a bunch of fans into the walls along with dehumidifier and air purifier that's about it. For us this overloaded the circuits and blew our breakers for that area within minutes. We called the company to let them know and they said someone would call us back...never happened. They showed the next day as schedule to check the progress and when told about the issue they just rearranged how they plugged things in which not surprising had the same result. Technician tried to reset the breaker on his own so we wouldn't notice. He wasn't successful though because it blew again. They left with 2 of 8 fans working. I again called the office to say no more and to ensure we weren't charged. The person who answers couldn't do anything but say someone would call us back. Called again and technician returned to rearrange the plugs again but my wife wouldn't let him as I was in my way back home. He then used derogatory language about her in Spanish...which she understands. I declined any further attempts at using extra fans and said he could take the fans I was done trying the same thing over and over. Next day they got the rest of the stuff. A MONTH LATER they finally called to collect payment but during that month had never returned a phone call nor any of my multiple emails. I was told I'd only be charged for what was used in our house. Having never seen a bill I demanded one before I paid anything. When I saw the bill they charged for all the equipment even though only 2 fans used, COVID respirators (never used, technicians didn't even use masks), charged to disconnect washer/dryers (never touched them), and to top it off when I called about it I was accused of trying to perpetuate insurance fraud! After going back and forth they removed one day of use of 6 of the fans even though they were never used, and the washer dryer disconnects. They ignored my mentions of their rude and derogatory technician. They charge you for every detail which is fine but don't do half of it. They ensure the charges are so ridiculously high you go through insurance because they can make more money and you never see a bill. They claimed I signed a work satisfaction form which was true because they did the job. They did this in their way out the door before I got a final bill. They'll use to claim you are trying to "not pay them their money" as the lady told me over the phone. They love to say how they're reachable 24/7 by phone but while true the person you get can't do much and no one will return your call until they want paid. I started calling day one, and a month later, a 3 day job is still a headache I'm dealing with. Find a different company!! read more

I'm going to assume they did the job they were paid for. I was told that I would receive their photos and estimate so I can give them to my insurance company. I never got them, reached out 3 times to the person I had been dealing with, still nothing. called the main number, received a message stating that I couldn't leave a message. I was able to reach someone who said the info was sent, it could have been explained more clearly. read more

Available 7 days a week, and came down to Mercer County (Hamilton) on a weekend after my hot water heater failed and flooded my basement. Brendan was personable, professional, and knew exactly what needed to be done to help dry the basement. The technician team was out and set up the equipment quickly and gave great instructions on monitoring the machines (just to make sure they were still running/draining properly etc.). The equipment sufficiently dried out my basement within a few days. They also did testing for lead paint and asbestos....all able to direct bill with my insurance company. Which is an important step, make sure they work through direct bill with your insurance company so you are not out of pocket. I would use them again, but hopefully won't ever have to! (don't want my basement to flood again!) read more

This company is extremely dishonest, a scam and will take advantage of you. Our water heater broke over the weekend. We had a project manager who came by to estimate the place. He mentioned this will be covered by the insurance and based on that assumption, he wrote down a jacked up price for the insurance. For a 900sq feet with 30x31 linear footage for extraction of water, carpet removal and removing the moulding, they charged us $6,300. When he wrote that number, he said "this was a fat number for insurance but if you have to pay from your pocket, I'll come down on the numbers". We reached out to him everyday asking what the $$ would be and he said he will get back to us and never did. We saw our card charged with $6300 with out any itemized bill or discussion. The damage was not so significant and did not even cover the entire basement. Extremely disappointed we chose this company and I would suggest please reach out to others before you choose them for your basement. Im sure 5* ratings below are rated by their company themselves read more

Northeast Power Dry - This is the average pricing for a water damage repair. For a 900sq feet basement, they charged us $6,300. This company will rip you off. - Damage Restoration Near Me - Bound Brook, New Jersey

These guys did a very good and fast job remediation the sewer problem in my head me. The came and spent twelve straight hours getting the loose wet out ands then set up 18 drying machines for 2 additional days and dried me out. My team was led by Josh who was thorough in his explanations and oversight, Kris who was foreman of the job and Rebecca who did scheduling and follow up. A job well done. read more

I'm here to update the review because peter (manager) came over to our house and apologized for service received. He has taken the feedback given and work with his team to ensure that it won't happen again. He has taken responsibility for his team and went above and beyond to make things right. read more

I was looking forward to getting an estimate from this company, but my time slot came and went with no contact. When I called to see what was going on, at first they seemed to have no record of my call, then blamed it on emergency calls, and then finally told me that they didn't actually do the kind of work I was looking for. Why someone couldn't have told me that on the phone two weeks ago when I first contacted them I am not sure. I definitely will not be calling this company again. read more

Our basement flooded in the middle of the night and a Northeast Power Dry project manager came out first thing in the morning to help us. Adam gave us a very detailed explanation of the situation and a very fair price. He worked with us and gave us an estimate tailored to our specific situation. We appreciate his professionalism and expertise. read more

Actually made the problem worse. Lied about their relationship with our insurance company, stating that they are preferred provider and direct pay. The licensed hygienist that the insurance company sent told us that Power Dry made the problem worse! He said that Power Dry is incompetent or deliberately made the problem worse so that they could charge more money. He said that it wasn't the first time he had a problem with them. Our insurance company had to send someone else to do the job correctly and it actually cost more because of Power Dry. This is one of the worst companies for many reasons and I strongly suggest that you pick someone else. read more

DawnMarie, my rep, was amazing. Super friendly, knowledgable, explained everything thoroughly, answered all of my questions, and did her call to the insurance company while she was with me so I could do my part at the same time as her and she helped answered any questions I wasn't sure of. I then had concerns the next day and she replied to my text immediately and put me at ease. The guys who showed up to do the work were a little careless how they stacked everything that needed to be moved to clear the area for drying but I do have a lot of stuff down there so their job couldn't have been very easy, I'll give them that. read more

We had a disastrous hidden leak (think Titanic) from your upstairs shower that saturated parts of our second floor, first floor and basement...We called Power Dry and suddenly our Guardian Angel Michelle appeared with her wonderful elves.....Jino and Virgilio...Michelle quickly assessed the damage....developed a plan and reassured me that they take payment directly from my insurance company (WHEW!) ... Jino and Virgilio could not have been more careful, helpful and polite in putting the plan into action.....Michelle also held my hand while we called the claim into my homeowner's insurance company...and when wifey arrived home "shocked" to see all the water damage ...Michelle calmed all of her concerns....Michelle is such a genuine caring professional...Your company is fortunate to have her and her crew! read more

Our upstairs bathroom leaked overnight through my hardwood floors into my cellar on Thursday. By that night Angelo and his guys had multiple fans, dehumidifiers, and Hepa filters going in my house to remediate the possible water damage. They were caring and thoughtful and took their time to ensure our house was cared for in the best way possible. Angelo is delightful and even called the next day to make sure I didn't have a nervous breakdown overnight. Great guys, great company. Don't hesitate if you have the need! read more

Extremely professional and helpful. Very friendly. Explained every detail about all the equipment. Thankfully I only had a very small issue but I know if it was a much bigger issue it would be handled it the same manner. read more

They scammed my insurance company out of $10,000 and now want to balance bill me another $1000 for work that another company quoted half to do. They knew they couldn't save my soaked wood floors but put expensive drying mats down anyway to drive up the price. Ridiculous amount of fans in the basement also to drive up the price. And then called to pressure me into calling my insurance company to get them more money. Boy did I judge wrong ...when I met Josh I thought he was decent but he turned out to be a real scam artist. read more

Please do not ever let these people in your home. They came to us through a plumber we knew, after we had a sewer clog which resulted in our shower not draining. They claimed raw sewerage leaked in our house, which wasn't at all true. They wrote up an assessment about which walls, molding, carpet, etc. would have to be taken up. Their demo team came later that day and far exceeded what the assessment advised, resulting in thousands of dollars more in repairs. They left massive fans running for three days, which kept flipping the electricity off, needing the breaker reset. I called them about this, they never returned calls. My electric bill was more than $100 higher than normal. The assessment team gave very bad advice: They said, in their experience, insurance wouldn't pay for this, so don't bother to report it. That meant I had to pay for it upfront, which I did. Fortunately, I didn't listen to them, and called insurance, which did cover it. But they misled us, all to be able to walk away with a check. The woman who led the assessment team gave me her card with her direct number, "if you need anything." I called several times. She never called back. I called the main number; they promised to get someone to call back. No one ever did. They did far, far more damage to my house than the little bit of water (not sewerage) that trickled out of the shower drain. I'm only sorry I didn't throw them the hell out of my house before they started doing anything. Never again - never never never. Do not use this company. You'll be sorry if you do. No one from the company need bother to contact me. There is absolutely nothing you could do to make this right. Just go away. read more

Expansion tank on our water heater malfunctioned resulting in a flooded basement. NPD was recommended by our plumber and arrived at our home promptly. From the initial survey of our job and what needed to be done, to the actual setup of fans and removal of carpet and baseboards to packing up and taking away all the equipment the personnel were all extremely polite, neat, efficient and hard working. Bryan and Peter made sure we were fully briefed on the entire process and worked very hard to ensure we were happy and all our questions/concerns were addressed. They made a nightmarish situation bearable. Highly recommend. read more

Amazing! The morning after Thanksgiving, a sewer pipe broke in our basement and it was horrible! Power Dry got Christina out to our house in under an hour for an assessment and she was fantastic! Smart, sweet and very thorough. Soon after, Julio and Elvis arrived to start the sanitizing process and they were incredibly professional and diligent. They made the process easy, explaining everything along the way, so we felt confident that this nightmare would be fixed properly and be over soon! Highly recommend! read more

Here's a follow-up to the Metuchen basement disaster. The first thing Joshua Marks did in our home was to get hold of the insurance information. Only later did he look at the problem. Smart! He got nearly $3000 from my wife's credit card, and the insurance company will cover that. But restoring the torn-up bathroom will cost at the very least $5000 dollars (maybe up to $10,000), and insurance will only cover $2400 of that amount. So who wins? The shrewd salesman Josh Marks takes home the bacon. The householder, whose basement misfortune Power Dry was supposed to repair, has a disabled half-bath that will cost out of pocket at least as much as Josh collected. I cannot recommend that anyone submit to such damage and humiliation at such high cost. read more

Don't waste your time with this company! It has been three weeks since they got a mold report saying that I have toxic mold here and they are still putting together a proposal. Really??!! read more

Coming home to a complete nightmare after a long day to a basement completely ruined from a sump pump failure is a homeowners nightmare, once I called my plumber and explained the situation he immediately referred NEPD to come asses the damage and pump out the water so he could do his work he relayed me the sales rep Meghan's phone number,immediately called she collected my information and started the healing process with the reliving phrase that help was on the way she was very understanding and did a great job temporarily putting my mind to ease, once Nikko the Project Manager showed up, the confidence and step by step explanation of the first steps to get my sanity and my basement back together was such a relief, he contacted me with updates everyday and constantly reassured me that I could go to work and not stress about the situation, his repetitive updates and the customer service the whole office staff provided was impeccable, not once did I get a busy signal or voicemail. Never dealt with any business or company that legit goes above and beyond to ensure customer service is impeccable. Not enough stars to be able to justify how professional this company is. Thank you NEPD !!! read more

Unfortunately, I cannot write a positive review due to a complete misquote on the job. Plumber recommended these guys after our sump pump failed and we had a couple of inches throughout the entire basement. Guy (project manager) came over and starting asking about insurance coverage. He looked it up online with me and I did see we had some coverage. Got the impression that the price quote changes depending on this. In a vulnerable state from the stress of water lingering in the basement, we decided to hire them as they said they work directly with our insurance company and said they could do it that night. I asked for a ballpark quote on the price and was told (to both me and my wife) that it should be around $5000 for the work. He said 4 guys for 4 hours starting at 10am. I said ok to go ahead. The work was done at 4am - took 6 hours and the bill came in at nearly $9000. This guy has been estimating jobs for years (per the managers assistant). The report sent to the insurance company showed 3 feet of water (instead of 3 inches). Ugh. Too many mistakes. The actual work that was done was very good and professional. My complaint centers around expectations of price based on a quote and lack of integrity. read more