Today I needed an expansion pex angle stop, so I called the store to find out whether they had the part in stock. I was very happy to speak with a woman who told me that she had the part, and I made the drive to the store. Upon arriving, I waited for about five minutes until the sales person finished his conversation about Covid vaccinations with another customer. After that I was over, I told the salesperson what I was looking for. I told him that I had just called, and he went in the back to ask the other employees who had spoken with me. A manager became irate with the employee and told her that northeastern had decided to not sell the angle stop to customers who did not have a large amount of purchases due to a part shortage. The woman, thinking that I had suddenly gone deaf, then turned to me and told me that they were sold out. The manager understood how ridiculous this was and came out to tell me that he could not sell me *one* angle stop because of a shortage, and that the parts that he had were only for sale to high volume customers. I had called in advance to avoid wasting my time, and they just added insult to injury. Terrible customer service and I will never shop here again. read more