absolutely unprofessional service!! crooks also . I went to pick up my truck and it had the wrong…read moreshocks on it so I waited for that to be fixed. got home and realized my gorilla lug socket was not in my truck and a package of parts that I had in my truck were not there. I called and the young lady said that neither were there !! I drove back and miraculously my property was there opened and misplaced!! the owner was hiding and did nothing about the situation!!! avoid these crooks at all cost !!

It didn't take long for the mechanic to find the problem with my wheels, he give me a good price…read moreand he was totally correct on his diagnosis. I'm satisfied with the service.

Every now and then, you come across a business that reminds you that goodness still exists…read more Johnson Shell & Automotive on Calder Ave in Beaumont, TX is that kind of place. For years, my family and friends have trusted this long-standing shop, and during my time in Beaumont, I've come to see why. They are honest, respectful, informative, fair, and really good at fixing cars, and more than once, they've surprised me with small but generous acts of kindness. One day after a series of repairs, I drove off and realized they'd quietly fixed something extra, just to help. No fanfare, just care. It turned an exhausting day into one filled with gratitude and delight. Thank you, Glen Johnson and your entire team, for your expertise, integrity, and heartfelt service. You make a difference, and it shows.

Wonderful courteous service. Complete brake job in one day. Car now drives and brakes so smooth…read morethat i am reminded of Johnson's every time i am behind the wheel!

Great experience here, highly recommend…read more I would highly recommend them for vehicle service. I live about the same distance from most Volkswagen dealerships in the Houston and Beaumont areas. I read the reviews from previous customers and decided to make the drive to Beaumont (67 miles) to have a Check Engine Light evaluated on my VW TDI. I got there at 0730 Monday after driving through some nasty rain. First, I was able to drive into the service area, out of the rain and was pleasantly greeted by Andrea who said they would try to work me in since I didn't have an appointment. I was able to wait comfortably in their well stocked waiting area. I had internet, tv and a quiet place to relax. There were several customers who had appointments that were promptly taken care of. I was glad to see that they were taken care of quickly. Everyone there was super nice to me while I waited. I had settled in thinking I was going to be there awhile but Andrea approached me after about 2 hours and said my car was done, they had replaced 2 glow plugs which were covered under warranty (2012 Jetta) and there was no charge. This experience made my early get up, nasty drive and not knowing what the problem was very pleasant. I would definitely go back for service and will plan on shopping there for my next Volkswagen.

I went to there to buy at 2021 Jeep Wrangler Sport. I told NIck Sorenson that all I needed was GAP…read morebecause I did not have it on my current vehicle that flooded, I was upside down and would probably have to pay 2 car notes to keep my credit straight. NIck came back and told me my note would be about $520 I asked him if he added the GAP and he said no it would probably go up a few dollars. After a while I was called back to sign paperwork. I was told I was given DOTS to tell my car insurance and that I had oil changes too. I signed where I was told to sign and went home. I checked my paperwork again because I did not understand why my note was higher than I expected and I had put $3500 down. That was when I saw I was not GIVEN anything, I paid for it. They put all these extras on my note before I was shown my paperwork because my note was already high and nobody asked me if I wanted anything. I was given Appearance protection for $1495, Data Dots for $995, and a car care maintenance plan for $1500 on top of my GAP that I said was all I needed. That's an extra $3990 of fluff that I did not want or need. I called Thursday to talk to the Sales manager Devin about the extra $3900 in services I was GIVEN and he never called me back. I would have to be SLOW to agree to all these extras knowing that I put $3500 down, that ate up my down payment plus $400. I have not purchased a vehicle in the Golden Triangle since 2008 when I bought at 2007 Camry from Philpott. Since then I have driven to Houston to get a vehicle. The first time I get a vehicle from this area for convenience I am baboozled. I do not care to hear back from Doggett unless they are willing to redo my paperwork minus these un necessities. It cannot be buyers remorse when you did not know you are buying it. They have to paperwork put together where you sign saying you know you are buying these services but nothing was highlighted for you to see. I did not know what I was paying for and I did not want nor need these at all.

I took my car in to have the brakes checked for possible replacement. They took it for a test…read moredrive and checked the remaining lifespan and determined the discs had plenty of life left. They could have lied and trumped up some unnecessary repair or replacement, but they didn't and they didn't charge me a dime for the checkup. ~Quiet Zone Customer for Life

This time I was lied to, hung up on, and had to leave car there for3 days. Spencer said there…read morewasn't a brake caliber for 2014 dodge van in Beaumont. Checked most part houses had it. Somissed doctor appointment which cost. Was told had to do brake fluid service which cost. Asked to speak to owner not available but would have him call, not. Would not recommend going there

Responsive staff. Transparent work and warranted work. Fair prices. It's hard to not use them.read more

I first went to Cortez in 2022 on a referral by Discount tire for a front end alignment. Was very…read morehappy with getting in and out in about 2 hours without an appointment. Fast forward to today. My husband ran over something large and hard at 70 mph. Hit was so hard it popped the needle off of the speedometer in the dash. Managed to get it into see Joshua. Wasn't good news but he gave me 2 options. First was the minimum that needed to be done. Second was an additional item that really should be done. All said and done, more than I wanted to spend but I still feel he was very fair in his pricing. Been driving the van for a few days now and am very happy with the results. Plus, I have the peace of mind knowing I won't be chewing up my tires every few thousand miles. Just as a side note. I did research Cortez Car Care and discovered something amazing. They have been members of the BBB for 23 yrs this year and have not had one single complaint lodged against them in all that time. In any auto related field, especially repair/maintenance, that is a record to be very proud of. Just tells me that they are doing things right and have customer satisfaction very high on their priority list.

My family have been long time customers of Savants Collision. They are friendly, affordable, and…read moreproduce quality work. Currently, I drive from Lumberton for them to work on my vehicle because I trust that they will do the job right for a reasonable price. I have had them work on cosmetic damage as well as engine repairs on multiple cars throughout the last 30 years and they hands down are the best around!

Best place to take your vehicle for body work. Reaponsive and honest. Chris is the best!! I have…read moreused them for two kind of emergent situations and they work to get you in quickly and do tjeir best to fix your issue. I would highly recommend!

If you ever find yourself stuck and stressed, this is the towing company you want to call…read more Professional, reliable, and truly cares about helping people not just getting the job done and moving on. You can tell he takes pride in his work and treat customers with respect. Fast response, fair pricing, and honest service. I wouldn't hesitate to recommend them to family and friends.

really came through. we had left the vehicle and came back to it fully repaired . thank you so much.read more

Never showed up just wasted my time .. And later on tried to scam me out of money throught the…read morephone .. I would rate 0 stars if I could It was such a dissapointment. Not to mention they are rude over the phone & through text message. The guy would rather " sleep " then help out a paying " client like me" ..