great customer service and communication, I didn't use them for pool construction, but spoke with Bevin and she is very helpful.

everything has been broken on and off for the few months we have owned the pool. Now nothing works, they won't fix it, and are forcing us to spend thousands with other companies to try to fix it. already spent $180k on a small pool and spa and now we just have stagnant water and a sad family losing faith, trust, and money. read more

I first want to say that Sean, Duncan, and the entire crew at Northern Colorado Pools are incredibly professional, knowledgeable, and clearly the best in this industry. They genuinely care about the pool industry, as whole, and take pride in their work. If you are wanting a pool and they're booked, WAIT. Get one their schedule and wait because they are worth the wait. If you don't, you'll wish you had...like we did. We called Northern Colorado Pools around early in 2021. Unfortunately, they were booked until the spring of 2022 (now). We decided to keep looking and find someone else. THAT WAS A MISTAKE. The company we hired had absolutely no idea what they were doing. So many things were done incorrectly or missing. The whole thing was a disaster that they couldn't even fix. This year, I called Sean on a whim, just to ask if they could take a look at some things and see if they could fix them. He came out and found MORE things that were wrong or missing. But, he told us that he wouldn't leave us hanging like we were and he would help us. And he has. He sent his crew to fix the terrible job that the other company did and the difference in professionalism and workmanship has been remarkable. Every time I look at the disaster that we had, my stomach turns thinking that it would have been avoided if we had waited for Sean and Northern Colorado Pools. He's saved our yard and our pool and we will be forever grateful. Don't make our mistake. Go with Northern Colorado Pools. read more

*updated* Our pool was installed 10/2018. We were sold on the idea of getting a turnkey pool, but do not feel it was delivered. We purchased a small salt water pool to use as a therapy pool for our newly adopted special needs daughter. We prepared to pay more to have everything taken care of.Our biggest issue was communication and attitude. We asked for a timeline, but never received. We didn't know what would be happening from day to day. Guests in our basement had a worker walk thru room while they were napping! Any notice would have been nice. We weren't told when we'd need to decide on rock/tile for a water wall facade, despite asking. Instead we were told on a Monday at 2:30pm that the look we had previously discussed would not work & that we needed to go to a tile store (~30 min away) that night so it could be installed the next day. Then it was installed with seams running top to bottom (rather than staggered) and large gaps. We quickly expressed our concerns. I was asked if I wanted to tear it off and risk damaging the wall or keep it as is. This was at my expense & risk & was within earshot of the tile person. They didn't offer to fix it nor take responsibility for poor work. I felt bullied in front of the worker, who I didn't want to insult. It was demeaning. To keep the peace I opted to keep it as is. See pics Next, we were asked for the final payment before final inspection. This was about $6k after we had already paid over $60k. We said not until we passed inspection and had the final walk through. Sean's response: "Final payment is due upon pool school as discussed. Ward will be putting the fence up, we discussed it with Steve already. Happy to do a final walk through with you both next week no problem but I am expecting to be paid today. I have always kept my word and will get a final inspection for sure as we always do but that payment is not dictated by the city, it's dictated by completion of construction:). I don't think I am asking to much, we did this whole project I just over 3 weeks and the average nationally is 3 months. Work with me as you have as my word is my. One and if we see something at the walk through that needs to be addressed we will do it. That simple." Our fence was removed & yard scraped on Friday 8/31/18, then nothing done until the following Weds 9/5 due to Labor Day. We had a torn up yard and no fence for 6 days. On 9/19, we were told via email, "hoping to be done Monday (9/24) but mid next week at the latest." 9/24- asked to pick out tile ASAP-could have been mentioned on 9/19 Sean demanded payment 9/27 despite tile cap not done, no pool school/final inspection/walk through, also heater not hooked up & landscaping left to do (with the company they contracted). Not a turnkey pool. Final inspection by the city was on 10/2. The cleaner was delivered 10/8, (paid $690 for a $150 one that we think was used bc we had to order a new bladder within a month- see pic) & at that time our heater wasn't working due to low flow. It was filter issue (likely from construction/landscaping) & required a new filter. Sean states he graciously gave us a replacement (for our 2 week old pool!) This arrived on ~10/23. So no...it was not completed in just over 3 weeks & we were fine waiting but didn't enjoy having to keep asking for issues to be fixed. Sean never came out for a final walk through. He sent Duncan, who was very nice, but didn't give us a good pool school. He just asked what questions we had & pointed out the main parts. At that final walkthrough we pointed out that one of the lower drains was sticking out & not secure. Duncan said he'd be back to fix it and never did. This was not done until 3/2019 when Sean asked us for a recommendation so we gave him this list of issues. He was defensive & denied asking for any feedback.We hoped for a manual/guidebook for maintenance and troubleshooting. We also asked for a diagram of the pool & pipes going to & from it. Nothing was provided. Sean seemed helpful while we were paying him, but after he received his final check, any questions we asked, he was defensive & mean. We avoided asking him anything unless we absolutely had to. His responses were short, dismissive & he always stated that he was not liable. Even when just asked for advice. We were fearful that if we stood up for ourselves he would not compete the work. That all being said, the pool is very beautiful & when working properly, it is great. We have had to replace the pump (less than 2 years old), added a zinc anode to protect our equipment and have had to repair the cover. The cover was not NoCo's fault but when I reached out for help- I was directed to the mfg who directed me right back to NoCo, who then sent me to a local co who doesn't even work with our brand cover. When I told Sean this and asked for other options, he said he was too busy & said I could ask the mfg for other referrals. Not until I posted a review did he offer to help us and threatened to sue us. read more

If you're looking to get a pool, this is THE company! Everyone that was a part of this process was amazing. The end result is a dream come true! Our pool has been completed for a few months now and they still help me with quick questions about maintenance. We had a major problem the morning before a pool party and they came that morning to fix it. Highly recommend! read more