Rance was knowledgeable and honest. I was told I had a seal leak from another company but did not…read moreper Rance. The water that formed was due to expansion & contraction because of recently draining & filling my spa. Rance will be my go to guy for future hot tub issues

Rance worked on our 10-year-old hot tub. He replaced the motor and the plug and it is running…read moregreat. He was professional, but friendly, and very thorough. His fees are very reasonable and we would highly recommend him to anyone needing their hot tub serviced. Suzanne & Gary

After two full charge visits to repair two leaks, we now have three leaks and a white splotch due…read moreto pipe dope (see pictures). When I still had leaks after two visits, I texted the owner? His response was that they fixed different leaks with each visit (was charged for each visit).

Don't use them for anything for especially repairs!!! They said they replaced a part but it's…read morestill not working and they wouldn't come out to fix it. Tried saying it's a different part. Well we had a different company come out and they aren't even sure they actually replaced it because it's the problem. Never worked after they "repaired" it.

/ Exceptional pricing, small business owner with over 20…read moreyears in the industry. Kind and effective communicator.

They were on time and professional. The work was completed quickly and efficiently. I got multiple…read morequotes and they were very reasonable. I would recommend this company for your pool or spa.

Brian is just great! Super honest, always on time. We have an older hot tub, Brian had all the…read moreparts on hand and even answered a text from me in the evening when I did something wrong (user error!) Prices are very reasonable and I can't speak highly enough of Brian.. you will not be disappointed!!!

Brian returned my call but was pretty abrupt on the phone about not taking new clients even though…read morewe had previously had him out for service a few years ago. When I asked about existing clients he said I would need to find someone else. Good if you happen to be on his 'list', too bad if you are not. Don't bother calling him and as he told me "Find someone else".

Wind River Spas recommended them, and for good reason. They moved a 94" 6-seater from a metro home…read moreup to 8500 ft. They took on a tough incline, and moved it with skill and muscle! They were kind, courteous, and hard-working. Highest recommendation.

I had a really wonderful experience with Alpine Hot Tub Moving! I have a larger than average hot…read moretub and the whole process was smooth. Tiffany was wonderful to work with and so helpful with scheduling and making sure I was prepared for everything I needed to know for the move day. Joe, Eric, Mitch, and Andrew were the move team and were incredible! They were very knowledgable and careful with my tub. They made sure they got it exactly where I wanted it and left it clean and in perfect condition. I was so impressed with their skill and they were also all really nice guys who were enjoyable to be around. I highly recommend!!

After months of dealing with ongoing connectivity problems involving the Bullfrog Spa / Gecko…read morein.touch 3 system, and Ski Country Spa / Bullfrog Spa of Vail (holding company, The Spa Man-Granby CO), I'm extremely disappointed with the level of support and warranty handling I've experienced. The spa was marketed and sold with remote monitoring and control functionality as an integrated feature. Since installation, I have experienced repeated connectivity instability, inaccurate status reporting, and inconsistent operation despite replacement of hardware components and multiple troubleshooting efforts. The difficult part is obtaining a clear path toward diagnosis and resolution. Recommendations discussed by their technicians or support representatives are not resolving the issue. Further, personal investment of thousands of dollars and effort have been performed as they recommended without fixing the issue. I also submitted a complaint through the Better Business Bureau process. Arbitration options were granted but the deal declined to engage. Consumers purchasing premium products reasonably expect responsive support, clear communication, and a consistent effort toward resolving ongoing technical issues. Unfortunately, that has not been my experience. For anyone considering similar products from the manufactuer(s) and this specific dealer, I would encourage researching: * Long-term support responsiveness * Warranty service expectations * Dealer service policies * Reliability of connected/app-based control systems * How integrated technology issues are handled between dealers and manufacturers I am sharing this solely as my personal experience in hopes it helps other consumers make informed decisions.

Disappointed. 2 stars because their employee they sent out was cool. I just moved into a house that…read moreThe Spa Man installed a hot tub at in 2020. The tub lights were not working, because we found out the company never connected them during the original installation. The other end of the plug was hidden behind insulation. I probably could have fixed this myself but I didn't know if the work was still waranteed and called them out to complete the installation figuring they would stand by their work. Charged $223 to send someone out, pull the light cord out of the insulation and plug in the lights that should have been plugged in during the original install. I asked them to reconsider the charge as it seemed pretty steep considering the issue was related to the original install and they said nope, it's out of warranty (barely) and the $223 was reasonable because I live outside their normal service area. They also suggested some other company probably unplugged the lights after their work and hid it in the insulation (why? Makes no sense) since an issue was never reported until now. Previous owners likely never reported an issue cause they were never here (house was an STR). I guess cross your fingers they do the original install right if you are inheriting one of the tubs they put in and you aren't the original owner.

Their work is shoddy, their attitude confrontational, and you're lucky if they honor their very…read morelimited warranties. Avoid. Mr. Pool is the way to go.

Dishonest business. The charges were inflated and quality of service was inconsistent. A repair…read morethey were doing for me stalled for over a month and the owner looked for any reason to blame me rather than take responsibility. Similar to another review I asked them to only come every other week but they came more frequently and charged me. They don't let you know that they are coming or say hi when they are there so it's hard to know when they've been. I'm pretty sure multiple visits were charged that never took place at all .. but then it's hard to know for sure because of the lack of communication. I was pressured -- called on evenings and weekends -- demanding immediate payment of invoices that had never been sent to me. Legal threats as well if I did not pay inaccurate, overblown invoices. I found it worth paying simply to have no future interactions. When I pointed out the issues with timing and bulked up invoices I got a bunch of blame thrown in my face. I recommend you hire basically anybody else -- the many one star reviews across multiple platforms are well warranted.

I'm from a large apartment complex in Superior and couldn't be more amazed at the disaster that is…read morePeak One Pool and Spa. We have a few pools and Peak One decided to do maintenance in two of them right at the start of pool season. The original opening for one was May 22nd and they failed to factor in plaster drying time: now it's pushing to maybe June 13th at the earliest. Can you imagine hiring a pool company that doesn't know how long plaster takes to dry? And it wasn't an emergency repair: it was planned maintenance and upgrades! Seriously if you want your pool operational you need to consider ANY company besides Peak One Pool and Spa.

I was contacted for an interview for a Pool and Spa Technician position at Peak One Pool and Spa. I…read morescheduled an interview for 1:30pm and confirmed this time and date via email. I drove an hour from Denver to the Boulder location for the interview. Upon arrival I buzzed the ring camera and spoke with the woman I was scheduled to interview with. A technician who happened to be onsite went inside and spoke with Lauren Hengstenberg, then came out and said "She's not here. But she said the interview was scheduled for 11:30am." I was then contacted by phone by a Peak One agent who said "We use a third party scheduler and there must have been a mix up." I then received an email stating that I was no longer in consideration for the position.