James was able to confirm the issue with our hot tub (heater), order the new part and install with…read morequality! He even tightened up a fitting he noticed needed it due to a small leak. He was professional and great to work with!

James, the owner is great guy, very responsive and got the heater repair done on the hot tub! Hot…read moretub repairs aren't cheap but good to find honest, responsive, trustworthy guy to work with!

Rance was knowledgeable and honest. I was told I had a seal leak from another company but did not…read moreper Rance. The water that formed was due to expansion & contraction because of recently draining & filling my spa. Rance will be my go to guy for future hot tub issues

Rance worked on our 10-year-old hot tub. He replaced the motor and the plug and it is running…read moregreat. He was professional, but friendly, and very thorough. His fees are very reasonable and we would highly recommend him to anyone needing their hot tub serviced. Suzanne & Gary

After two full charge visits to repair two leaks, we now have three leaks and a white splotch due…read moreto pipe dope (see pictures). When I still had leaks after two visits, I texted the owner? His response was that they fixed different leaks with each visit (was charged for each visit).

Don't use them for anything for especially repairs!!! They said they replaced a part but it's…read morestill not working and they wouldn't come out to fix it. Tried saying it's a different part. Well we had a different company come out and they aren't even sure they actually replaced it because it's the problem. Never worked after they "repaired" it.

/ Exceptional pricing, small business owner with over 20…read moreyears in the industry. Kind and effective communicator.

They were on time and professional. The work was completed quickly and efficiently. I got multiple…read morequotes and they were very reasonable. I would recommend this company for your pool or spa.

Brian is just great! Super honest, always on time. We have an older hot tub, Brian had all the…read moreparts on hand and even answered a text from me in the evening when I did something wrong (user error!) Prices are very reasonable and I can't speak highly enough of Brian.. you will not be disappointed!!!

Brian returned my call but was pretty abrupt on the phone about not taking new clients even though…read morewe had previously had him out for service a few years ago. When I asked about existing clients he said I would need to find someone else. Good if you happen to be on his 'list', too bad if you are not. Don't bother calling him and as he told me "Find someone else".

Wind River Spas recommended them, and for good reason. They moved a 94" 6-seater from a metro home…read moreup to 8500 ft. They took on a tough incline, and moved it with skill and muscle! They were kind, courteous, and hard-working. Highest recommendation.

I had a really wonderful experience with Alpine Hot Tub Moving! I have a larger than average hot…read moretub and the whole process was smooth. Tiffany was wonderful to work with and so helpful with scheduling and making sure I was prepared for everything I needed to know for the move day. Joe, Eric, Mitch, and Andrew were the move team and were incredible! They were very knowledgable and careful with my tub. They made sure they got it exactly where I wanted it and left it clean and in perfect condition. I was so impressed with their skill and they were also all really nice guys who were enjoyable to be around. I highly recommend!!

After months of dealing with ongoing connectivity problems involving the Bullfrog Spa / Gecko…read morein.touch 3 system, and Ski Country Spa / Bullfrog Spa of Vail (holding company, The Spa Man-Granby CO), I'm extremely disappointed with the level of support and warranty handling I've experienced. The spa was marketed and sold with remote monitoring and control functionality as an integrated feature. Since installation, I have experienced repeated connectivity instability, inaccurate status reporting, and inconsistent operation despite replacement of hardware components and multiple troubleshooting efforts. The difficult part is obtaining a clear path toward diagnosis and resolution. Recommendations discussed by their technicians or support representatives are not resolving the issue. Further, personal investment of thousands of dollars and effort have been performed as they recommended without fixing the issue. I also submitted a complaint through the Better Business Bureau process. Arbitration options were granted but the deal declined to engage. Consumers purchasing premium products reasonably expect responsive support, clear communication, and a consistent effort toward resolving ongoing technical issues. Unfortunately, that has not been my experience. For anyone considering similar products from the manufactuer(s) and this specific dealer, I would encourage researching: * Long-term support responsiveness * Warranty service expectations * Dealer service policies * Reliability of connected/app-based control systems * How integrated technology issues are handled between dealers and manufacturers I am sharing this solely as my personal experience in hopes it helps other consumers make informed decisions.

Billed for services not performed and would not take to time to review my account to see where the…read moremistake was made back in March 2021.

Their work is shoddy, their attitude confrontational, and you're lucky if they honor their very…read morelimited warranties. Avoid. Mr. Pool is the way to go.

Dishonest business. The charges were inflated and quality of service was inconsistent. A repair…read morethey were doing for me stalled for over a month and the owner looked for any reason to blame me rather than take responsibility. Similar to another review I asked them to only come every other week but they came more frequently and charged me. They don't let you know that they are coming or say hi when they are there so it's hard to know when they've been. I'm pretty sure multiple visits were charged that never took place at all .. but then it's hard to know for sure because of the lack of communication. I was pressured -- called on evenings and weekends -- demanding immediate payment of invoices that had never been sent to me. Legal threats as well if I did not pay inaccurate, overblown invoices. I found it worth paying simply to have no future interactions. When I pointed out the issues with timing and bulked up invoices I got a bunch of blame thrown in my face. I recommend you hire basically anybody else -- the many one star reviews across multiple platforms are well warranted.

These guys do quality work and are very reliable to show up when they are scheduled. Our pool has…read morebeen running very well the past few years since we've had them start and close it. They are a little bit more expensive than other pool services we have used, but you're paying for better reliability.

I'm from a large apartment complex in Superior and couldn't be more amazed at the disaster that is…read morePeak One Pool and Spa. We have a few pools and Peak One decided to do maintenance in two of them right at the start of pool season. The original opening for one was May 22nd and they failed to factor in plaster drying time: now it's pushing to maybe June 13th at the earliest. Can you imagine hiring a pool company that doesn't know how long plaster takes to dry? And it wasn't an emergency repair: it was planned maintenance and upgrades! Seriously if you want your pool operational you need to consider ANY company besides Peak One Pool and Spa.

After some communication there was no follow up and we don't recommend this business ....!read more

From the owner: WET Pools & Spas provides premium asset protection for luxury residential and commercial pools…read moreacross the Northern Front Range. We focus on high-level mechanical care, advanced diagnostics, and equipment restoration. Unlike a basic pool cleaning company, our fully insured team keeps your system running perfectly through precise technical solutions: Equipment Mastery: Expert installation of variable-speed pumps, premium heaters, advanced automation, and salt system conversions. Precision Diagnostics: Industrial leak detection and digital pressure testing to find hidden issues early. Lab Quality Water Test: Advanced mobile photometer testing on-site to protect equipment from chemical damage. System Recovery: Full post-freeze restoration, plumbing repairs, and hydraulic efficiency overhauls. We offer professional pool service for Loveland, Fort Collins, Windsor, Berthoud, Longmont, Estes Park, and all across NoCo. We do not just clean pools; we protect your investment.