A gentlemen from the Colleyville location called to this location to see if they had an Igloo latch…read morein stock as I needed one more. I had purchased one at the Colleyville location. They did have one and they pulled it and held it for me. I truly appreciate the true American Customer Service from both locations who were involved.

I started my day with a leaking kitchen pipe. I took the piece with me and headed to Ace. Of Course…read moreI could not find a match to what I brought in! So I asked an employee for assistance. She called over her walk-in talkie.... And that is when Steve (guy in the black shirt) walked into my plumbing emergency. Steve told me I was totally in the wrong aisle and he confidently took me where I needed to be. He took the nasty used pipe out of the old grocery bag I had it in, and got to work. He found everything I needed. He had to cut the pipe as mine was not able to take a kit piece. By bringing the old piece in he was able to cut what I needed to size. I was in and out, so quickly! Thank you so much Steve!!

DO NOT buy a vehicle battery from here (formerly NTB).I first bought a 3 year vehicle battery on…read more7/9/2022- It died in 2/2024 -Replaced it under warranty at this location paying only for installation (about $35) on 2/11/2024 and it died 5/24/2026. Their vehicle batteries are GARBAGE, not lasting even 3 years AND you PAY to have it installed. If you go to Autozone or Advance auto parts, they'll install it for free.

My breaks were squealing like crazy so, I found out NTB does a free break inspection. So, I…read morescheduled an appointment asap I was greeted right away by the Service Manager, Brandon. He quickly got my car checked in. Luis the Mechanic checked my tires, battery, shocks but nothing was wrong at all! Thanks for checking things out for me. I am one happy customer!

Huge thank you for a job well done. The work would've been too hard for me to do myself and they…read moredid it in one day! Now it works like a brand new mower. Thank you so much! -Myra

Extremely Disappointed - Terrible Customer Service I had a…read morevery frustrating experience with Classic Turf Equipment that I feel needs to be shared. I visited the Arlington location looking for a specific part. While they didn't have it in stock, they told me the Mansfield location had one left and kindly offered to call and place it on hold for me. They confirmed it was being held by someone named Adrian, and I made it very clear I was driving an hour in traffic to get there and needed it placed on hold without question. They assured me it was taken care of. When I finally arrived at the Mansfield location hot, frustrated, and in a rush to get the part to my mechanic I watched Adrian chatting with a friend for about 20 minutes. Then I watched him sell the very part that was supposed to be on hold for me to that same friend while I stood there waiting. When I finally got to the counter and told him I was there to pick up the part he put on hold, his response was: "Ahhh man, I just sold it." No apology. No effort to help. No concern for the fact that I drove an hour because of his mistake. Not even a simple "Let me fix this" or "Let me find another one or offer you something for the trouble." Nothing. I've never experienced such blatant disregard for a customer. This wasn't a mix-up this was careless, disrespectful, and completely unprofessional. I will never shop at Classic Turf Equipment again and hope the owner or management sees this. Your employees represent your business and this was a complete failure in customer service.

Went there for a Honda mower part and problem, explained what was happening and rather than diving…read moreinto my wallet they gave me some great advice to start with. I found them to be professional, respectful, and honest. They were very knowledgable about my problem and friendly. I will be going back to them for my yard equipment needs. Professionalism and honesty goes a long way, good job.

Will never recommend family or friends to do business with this co. Sent mower out for repair ,…read moreSpent good money paid in full at time of purchase 14k for a scag. when we waited for our delivery to our house because we also work for a living and had to get back to work . And asked how much longer, due to them already being over 2 hours later. paid 300 for pick up and deliver. And was told I'll get there when I get there. Asked to speak to a manager was told he was the owner/manager "Eric" , then he said we can suck his dick! yup that's very nasty and unprofessional Eric. Hope life gets better for you . By the way you speak we can tell you don't care about your customers and will NEVER spend our money with you again.

I have been looking for a deglosser for a project that I have for weeks and I could not find…read moreexactly what I wanted anywhere. Even on the internet. As a last option, and paying attention to my daughter, we went to this store today. To my surprise, I not only found exactly what I was looking for, but also several things that I needed for my project. I'm super happy. Thanks a lot. I saw several things that interested me for future projects, so guaranteed that I will buy from them again.

I always get fast and friendly help here. I have been here several times in the last 10 years and…read moreIt's always been the same, great!

I came in right before close with a high needs request!!! Brittany and Will were so so gracious and…read moreaccommodating and helped navigate our crisis with such patience and kindness! Incredible customer service!!!!!

Look what I found!!! A neat little shopping corner inside Ace hardware! Cute little one of a kind,…read more fully restored nick knacks and antique pieces!

This Morning we went to your Grand Prairie store location & Disappointed on, your false advertising…read moreon ; In addition to our everyday smart pricing which offers top-quality products at a low price, we will beat competitor prices by 10% The manager told us he would price match but no additional discount as to this doesn't apply because you wouldn't be making money-- Disappointed !

Tons of stuff at good prices. Went in to look at vanities and was surprised at some other items…read morethey had. Definitely worth checking out.

If I could give them zero stars I would. I took my truck in to replace a cam bolt and get it…read morealigned. They even give a print out of the "detailed alignment" when I drove off it was clearly not aligned correctly. The steering wheel was not straight and pointed to the right. they were just closing their doors and I was unable to turn around since it is a one way street to let them know. When I called they at first offered to refund me my services they clearly did not provide along with the shop I took my truck to for a correct alignment - they now refuse to call me back. These people are crooks.

I had two cars aligned there they did a great job at a very good price. I thought I needed tie rod…read moreend they could have been dishonest and recommend that service. They only did the services that were needed and didn't try to sell me on anything extra. Honesty is difficult to find these days it was refreshing to find it at this shop. I will definitely go back to have my car serviced there again. Also had my brakes done there at about half the price of another shop.