Thrilled Northern Tool had the electric jack I was needing at a competitive price. Ordered it to be delivered to the store as the deliver time was a little longer than others, but that was the shorter delivery time. - ordered on July 6th estimated date to arrive 07/13 - 07/22, but figured it would be worth it. Looked online, they don't offer the option to check the status of your order...Just shows the same info. you see when you first ordered - estimated delivery. Not "shipped, in transit, will arrive" info. I called the store and they said you have to check with the online store. Tried to use the chat option, but due to Covid, they aren't offering that assistance. Plus their you get to call the customer service and be on hold for 19 minutes, only to hear, it is in transit. When I asked, what does that mean...a week more, 2 weeks, etc.? Not going to mess with this vendor in the future. read more

I brought my 29 CC Troybilt gas weed trimmer in for repair and service. It was initially explained that the choke was stuck and the air filter needed changing. I agreed to the repairs to the tune of $79.00. Weeks later, I retrieved my trimmer brought it home tried it out, only to realize the trimmer worked for 15-20 minutes before stopping. I then called NT & E and spoke to "Spencer" and he suggested I return the trimmer to be reassessed. A few days later, I get a call from associate "Spencer" and was informed that the trimmer needed a carburetor and would cost me an additional $45.00 because it appeared he misdiagnosed the problem. I refused his offer and due to initially poor quality of repair work along with poor customer service. I truly feel fleeced and taken advantage of, I'm currently out of $79.00 plus tax and still without a functioning weed trimmer. I went on Amazon and purchased a carburetor kit for $18.00 and will be attempting to repair myself. I will not be returning to this establishment for lawn equipment repair for this reason. I suggest you tread with caution. read more

I absolutely love this store! They have a great selection of tools and you just can't beat the prices. On the times where I have needed help finding something, the employees have always been extremely helpful and don't just tell you "look on aisle 5" - they either take you to the item or get one for you. Another great thing about this store is if they don't carry an item in store, you can order it online and have it shipped to the store for free. I've done this before and you just walk in, give them your info and in a minute or two, you've got your item! read more

Nice and organized. Friendly staff the is eager to assist. I am a big fan of Northern Tool. I love there sales. As a gear head, I needed a second set of shelves to attach to my first. read more

Purchased an expensive Strongway 42" floor fan and the thing died after 1.5 years. Customer service guy was rude and condescending when I called about the product failure. I get it that it is past the year warranty mark but it sure hurts to pay hundreds for a fan that fails that soon. I guess I am naive to think tools should last longer. I'm pretty mad!!! Thanks Northern for standing by your vendors who provide you with sub-par merchandise!!!! read more

My dad loves this place. Do they have gift cards? Yes they do! And the selection is great. If your familiar with Harbor Freight, this a step above. read more