Hailey helped us get a storage unit in a pinch, and she made it all go smoothly. We came to Seattle…read morefrom SJ Island to help move a family member, and the unit we reserved with another company was inaccessible. We were on a very tight timeline and Hailey and Metro Heated Storage saved our day. Hailey was so kind and professional, and the facility is nice and clean, and easy to access. Also, the price of the unit was a little less than the one we reserved elsewhere. I highly recommend this business!

Terrific storage facility - clean, well lit, safe. Polite and helpful management team and front…read moredesk staff. Highly recommend!

I wrote a long review and they commented to send my concerns via email. I WAS DOING THAT LIVE AS I…read moreWAS GOING THROUGH MY THE EXPERIENCE OF TRYING TO ACCESS THE UNIT ON THE TWO DAYS I ATTEMPTED TO DURING ACCESS HOURS. I attached photos and videos, and call logs to their hotline service. I shared my experience, thoughts, recommendations, and compliant while I was at the unit, the very day and times it occurred. Had they done they're job adequately, they would know the concerns were already sent. There is so much disconnect and inconsistentcy in their operations.

They are a scam. Got me "in" at 1 rate ($200 a month) & then upped it by 1/2 ($300 a month) a few…read moremonths later. The elevator is a joke & the staff is never in the office.

The manager is one of the most helpful and friendly people I know. Always there to answer a…read morequestion.

Plan on paying twice as much as your initial move in price if you plan on staying there longer than…read morea year. From Feb 2024 my rent for a 10x20 went from $185 to $389

It was easy, simple in and out the help was great and the person who worked who helped me was very…read morehelpful with explaining everything...

Staff, Brendon, was super helpful. We once encountered a lock issue and he was helpful with…read moresolutions. Overall, service is very good, location is convenient.

It was a nice facility but they kept raising my rent every few months, when I moved in I was paying…read more$70/month but after about a year it had gone up to $140/month, citing "This change ensures that we can maintain the high standard of service you expect from us."

Raised our rent. Went from $138 to $222 and we've only been here since September lol. Says it was…read morefor "increase in security" but it actually all looks the same. they aren't increasing security, just taking advantage of the fact that you don't want to go through the hassle of moving your stuff again. Our January project is to move storage units because of this. Highly exploitative and closing at 7 is a huge inconvenience. I don't believe places should be able to raise the prices whenever they feel like it. Gross. Just a fair warning to whoever else wants to rent here. Also, the "half off" discount was BS. A bunch of random fees made the price the exact same for the first two months. Expensive. Exploitative.

Renting out a unit here was quick and easy. The exit process was just as easy and efficient. Will…read moreuse this place again when and if the need arises!

Heather and Thomas do a great job of both being professional and very welcoming. I have had a…read moreprivate mailbox here for many years and I have been very pleased with the service I have received.

Hailey was an absolute pleasure to work with and made the process feel smooth and easy.read more

Great value, choice of units, climate controlled, close location to residence, clean, well lit,…read morevery secure, has restroom facilities, moving carts available plus extremely helpful & knowledgeable staff. This pertains to the Aurora location in Seattle, WA

I rented a 5'x10' unit here because the advertised rate of about $70/month seemed like one of the…read morefew semi-reasonable numbers left in the world. In hindsight, that price feels less like an actual offer and more like a "welcome brochure" written by someone who knows you won't be paying it for long. The facility itself is fine. Four walls, a door, does what it says on the tin. No complaints there. The pricing, however, is where things get creative. After about 8 months, my rent quietly leveled up to $115/month for the exact same unit. No upgrades, no changes, no additional services--just a new number that appears on your bill like it was always meant to be there. Meanwhile, new customers are still being brought in at around $70-75/month. So the system is clearly working: step one, get you in with a normal-ish price; step two, remind you that stability is a myth. When I asked about it, I was given the classic "economic factors" explanation, which has become the modern equivalent of shrugging while your wallet disappears. It's hard not to notice the pattern here. It feels less like pricing and more like a slow game of "how much inconvenience will you tolerate before moving all your stuff just becomes your second job." And honestly, it fits right in with the general theme of modern life, where everything vaguely necessary seems designed with a quiet assumption that you will eventually run out of energy to keep arguing about it. So yes--technically it's a storage unit. But it also doubles as a gentle reminder that the starting price is more of a mood than a promise. If you're considering renting here, just assume the advertised rate is the opening chapter, not the story you're actually signing up for.

Professional U-Haul truck rental branch. Very friendly staff. My check-in and check-out process…read morewere professionally done and it was fast. No wait at all. We rented 15' moving truck for 2 days. We spent a lot of money filling up the truck the night before returning. Unfortunately something happened overnight. Gasoline smells everywhere and there's gas leak signs on the ground. The tank dropped to 30% next morning. Weird situation and we were so surprised. During backing up, engine also shuts down saying "no gas" on dash even though meter says 30%. I reported the situation upon return and the staff handled it professionally. We are very thankful to the staff here. Other U-Haul locations don't have as excellent service as here. I would definitely recommend this station more than any other U-Haul branches in the big Seattle area. Thank you

Excellent value for a secure, large unit with temperature control. The biggest reason to go with…read morethem is their security. The owners live on site and do a great job with security. Which does mean you have to follow the rules, but what you get is the peace of mind that your unit is safe from theft or damage. Accessing the unit is easy, the bay is huge, the elevators are large, and I've never had to wait on someone else to access my unit. They have a bunch of dollies on site and their shop is very fairly priced if you need a lock, boxes or packing material. The building is gated making it even more secure. I highly recommend this place especially if your items are valuable or would benefit from temperate control.

I recently moved out after renting a large storage unit from Peoples Storage for a year. I was in…read moreand out of the facility quite a bit as I moved stuff around. The facility is clean and bright, climate controlled, and the elevators were never out of order and there were always carts available. Move-in and move-out were hassle-free, and the folks who manage it are really, really nice. This is a really local facility, and it shows. Overall, I can't imagine a better storage experience!