I went to get an x-ray at the Woods drive location on 7/15/26 knowing it was walk-in only. But it was so hot out I thought maybe it would be a shorter wait. The women at the desk didn't even check me in. They were having some kind of issue on the computer and I guess it took two people to figure out, which they never did. I never got checked in. The women's bathroom is a smiles: no toilet paper, no hook, generally dirty. read more

J.P. GALLAGHER CEO of Northshore should be fired immediately - what the hell is the point of emergency room - get this moron fired Piece of crap hospital - Went to emergency room for chest pain - waited over 3 and a half hours - wtf is the point of en emergency room? All the staff is rude and don't give a crap - but don't worry CEO probably making millions Absolute garbage - I asked the front desk about the wait time and they actually said - well if you want to go to a different hospital - are kidding g serious? After waiting over 3 hours this is their response read more

Kicked out and threatened with jail time upon visiting for blood work!!!! Not only is the immediate care center title misleading for it is not immediate but it also does not employ people who care - at least at the front desk My wife was trying to get her blood tested so she showed up and was told she was too late she had to come in before 5pm So she went the next day at 4:25 pm. She checked in and was told we aren't taking anymore patients today. My wife protested, I was here yesterday and told to come in before 5pm We can't see you today Can I speak to the supervisor? No I am calling security - was the response ! Then a middle aged lady at the counter said she was waiting for an hour and she was asking about her wait and they were getting security to throw her out too. Security came and said if we don't leave they would have the police throw us in jail for trespassing. We are patients!!!?? How are we trespassing??? The supervisors name and phone number were written on a yellow posted tit note was given to Both women being tossed ... When my wife tried to call she got voice mail. Some etheric supervisor in the system who can't be reached it seems! Not surprising! Is our healthcare system so bankrupt that it is willing to take our money but no longer provide basic customer service? Nor care? Is it because my wife is a minority she was treated this way? The other lady was white... so who is to say. I advise all customers looking for compassionate care and any semblance of customer service and respect to avoid this location like the plague! Unless you want to be threatened with arrest for trespassing !!!! -5 stars read more

I agree with all theses reviews. Rude. Dishonest about wait times. Uncaring. Disorganized. Actually left before being seen.

They have remodeled this building and have created basically a revolving door. They have a large waiting area for immediate care, family medicine, and lab. They are short staffed and check you in to wait without any knowledge of time. After 45mins, I came up to ask my cue in line, and was informed there are 4 people ahead of me and it would be about another hour. That's a ridiculous amount of time to have someone wait and not let them know in advance that 2hours should be allocated to this visit. It's also very discomforting that they have you sign a hippa form, but go over your personal information out-loud in front of everyone. Name, DOB, address, and the reason for your visit. I've learned so much about various patients and their issues- it's bothersome. The icing on the cake... half the people in the room are healthy, waiting for blood work, and the other half sick coughing up a storm. What ever happened to designated sections for people that are sick so they don't infect everyone else. It's disappointing how a facility took a turn- for the worse. read more

Tonight, my husband and I went to this immediate care center to be seen for a bad cut needing stitches. We showed up at 530, and we were told there was an hour and a half wait and the doctor isn't accepting more patients. This was the only immediate care in our network open that wasn't reserved as a covid testing site. We drove from Chicago, and their hours state they're open until 8pm. The receptionist told us that if it's truly an emergency, we can seek care at an emergency room... not the best financial option for us by any means. Just poor service all the way around. **note: an hour and a half wait from 530 is 7pm. Hope they enjoyed their early night off read more

Over a two hour wait and the nurse was unbelievably rude! She was just sitting on her phone Giggling while patients are waiting for hours. Just awful! Never come here! read more

This review is about the NorthShore system for pediatrics. This practice is huge & you are just a number. They can't manage their schedules, so there is almost never a doctor or nurse available to take your question. They want you to use their online system, but if you send a message, no one will read it (you can see your message marked as "not yet read by staff" 8+ hours after you sent it). And good luck getting connected to a nurse on the phone. And this has happened on multiple occasions. During COVID, I brought my kids in for their yearly check up specifically for their vaccines. Well, their ordering system was down so no vaccines & no one bothered to call or tell us ahead of time. Multiple needless appointments during a pandemic is not great, with work & school missed. I love my kids' doctor--he is kind & knowledgable. I really do not love this practice though. And since our doc is likely close to retirement, I don't recommend this practice for pediatrics. We will be switching as soon as we can. read more

Worst experience I ever had. I was I. Terrible pain, at a level 10. Called there many times on Friday, and Dr Pike never returned any calls. If you want assurances that your health staff will be there for you when you need them...do NOT use these people. Finally heard back from a nurse 24 hours later. So disgusted with everyone there read more

Came to the immediate care and the receptionist with short pink hair was very rude and unprofessional.. We came here for an emergency and she rudely told us we couldn't see a doctor because we didn't make an appointment. I asked where else we should go and she ROLLED her eyes and said to go to the ER. I can't believe someone like that is working for Northshore. We will not be back. read more

Went to immediate care at this location for a Covid test at the request of a Dr I was trying to see. Was about an hour, waited in my car til they called me in. No nasal swab!! Throat swab, out in moments, results in less than 24 hours. Very professional. read more

Our doctor here is incredible. He gets 5 out of 5 stars. The reason for the review is the check-in staff at immediate care located on the first level. The one lady who checked us in for blood work was fine to me. However, the two ladies working were incredibly rude to their male co-worker. We had a 30 minute wait and time after time they were so disrespectful to him it made me uncomfortable. The gentleman wouldn't respond and continued to kindly help patients. I don't know the details but no matter no one should act this way to their co-workers, especially in front of their patients. read more

This is the worst medical practice i have ever been to. I have waited 2 weeks for the Doctor to call me back . When i called for an appointment in November 2020 they told me they have,no appointments until Feb 19 2021. Dr Wojciechowski had told me she needed to follow up with me every 3 weeks. Then i asked for a refill for a medication and its been 2weeks and nobody has refiled it .Evertime i call to find out what is going on they take my number and dont call back . They are in it for the money and not patience care . I will never recommend this place or Dr Wojciechowsk. This is why i belive they have lost a few Doctors there in the last year . If you want good health i advise you to find another health system . read more

My test was misplaced and I need to go tested again. I went to the drive thru on dec 4, 2020. The northshore employee directing traffic named Nancy was extremely rude. I told I was gonna complain but I didn't. read more

Do not get Covid Tested at their site. Rapid test takes over 24 hours and then they will notify you are negative and request you stay home for 7 days and refuse a doctors note to return to work until day 7.....even if f****** negative!!! read more

I came here to my pediatrician all the way through college. I know right :0 Since growing up I have found a new big boy doctor to go see. I recently came here for some urgent care as this was covered by my insurance. The urgent care is on the first floor right when you walk in on your right side. I got in quickly and was helped nicely. read more

I have been going to NorthShore since I was a child. All of a sudden, they put a restriction on those of us with low-income health insurance and they can't accept me. I was planning on seeing my regular doctor there for a physical, all of a sudden, the rules changed. Apparently, if you have bad insurance AND haven't been there within three years (I go every two years for a regular check-up since I'm healthy), they drop you. I have been trying for three months to get back into North Shore. The front door staff may not always been the best, but I liked seeing my doctor there. Right now, I wish I had someone who could help me get me back in there. I'm due for an oral surgery in two months and they won't do it without a physical. And I hate my new doctor, he's terrible in terms of personality and I get a bad feeling in my gut just thinking about him. read more

The hospital in skokie third floor 3900 has one good receptionist, blonde one, but other than that the rest pretty much ignore you when you are standing there. There is a nurse that works with one of the doctors at I think highland park Audrey B, and she is extremely helpful and responsive and honest! People like her make it such a better experience and build trust between the staff and patients. read more

If I could give zero stars I would. This review is regarding the LACK of concern, care for my 92 year old mother. She was diagnosed with t12 and L4 compressions. She already had surgery on L2/3 (plated and screwed) and Vertebroplasty t11 and l4. One doctor recommended a spine surgeon or pain doctor. Was able to make an appt. Then md canceled due to going out of town. Made another appt one week later. Then nurse calls and says surgeon is not the doctor to see. Send us to another department. (we were looking for a md to be able to authorize a brace to help her back) . This doc was pushing drugs which my mother is in favor. His office wanted a telephone visit in lieu of actual visit. Once on the phone he only wanted to give her drugs. He is REFUSING to order a brace for a 92 year old who is in pain, at times screams out in in pain...other times cries....HE NEEDS TO BE STRIPPED of his medical license. STAY AWAY.... read more

Over an hour wait time for the doctor to get a rx refilled. Unbelievable! How is this place even called immediate care? The receptionists are ghetto and loud. Hate this place! read more

I came to Illinois under treatment for an illness. The primary I saw as well as multiple specialists disagreed with all the diagnostics and treatments and proceeded to take many many tests I had had in another state and do no treatment that helped me. There notes did not portray how poorly I was feeling/ doing. They put rule outs in my notes and never discussed with me. I got increasingly sick and had to find a new doctor. None of the doctors I saw are up on current research about Lyme Disease - none of them believes that Chronic Lyme Disease exists. All the tests were repeats and they indicated I would not have copays and I am now left with hundreds of dollars of bills for tests I knew I did not need. They are too big and they think they know everything. Don't go! read more

Dangerous lack of communication between urgent care and the north shore ER. Sketchy billing practices. Rude staff.

It's immediate care but u wait for hours. This is my third time here and hopefully this time the diagnosis is correct. I am disappointed at these doctors in immediate care. I had to come back 3times and in the meantime my cold got worse read more

I received excellent 5-star medical help from medical assistant Bre and Dr. Kinsey at Immediate Care at 9977 Woods Drive in Skokie. Instead of making me wait to see an ENT specialist on another day, they tackled a complicated procedure in the office and I was able to leave pain-free. The wait was long because I went on a Monday during flu season, but the expert care and attention I got made it worth the wait. read more

I had a dermatology appointment here as I have really dry skin, and a ton of freckles from being outside as a kid. I saw Dr. Kaminska and asked to have a plantar wart removed. Without telling me what it would cost or asking if it would be covered she quickly froze it. No cutting or anything required. 3 months later I get a bill from Northshore. (The last time I got a bill from them I paid it and they sent a refund check) So I waited for a second bill, which never came. 2 months later I got a call from a collection company. Needless to say I wont be back read more

The Doctors and staff at North SHORE treat you like you family they are really are concerned about your Health they go over everything so you understand what is going on in wellness read more

Northshore owns a company called Home Medical Express. They will have you order CPAP part from them. Home Medical Express is the most terrible company that I have ever experienced. The customer service is literally the worst that I have interacted with. They lie, the representatives act confused until you give in and pay their surprise bills. I'm leaving a good doctor because this recommendation was so bad. Northshore is dragging their name through the mud because of their affiliation with Home Medical Express. They charge three or four times what things are worth and insurance covers half, you are much better off just buying everything online from Amazon. read more

I have visited the dermatology center here. The staff is friendly, the doctors are great, and I had a very positive experience.

Check in staff here is extremely rude. Young Hispanic girl working this morning did not say thank you or anything after I paid my copay. I was just standing there thinking she was still checking me in. But finally I asked if I was finished being checked in and she said "oh yeah you can sit over there-they'll call you shortly". Rude rude rude the entire time as well. read more

Got here at 9 am on a Sunday at the height of flu season and the wait was a little over an hour as quoted. As soon as they rooted me an MA checked vitals and confirmed my reason for being here. Shortly after that, a nurse practitioner came in to meet with me. Although the meeting was brief, she was very thorough and addressed my concerns; she advised me since the flu symptoms had started on the last 48 hours, they could swab test for flu and prescribe Tamiflu if results came out positive. A technician came in shortly after that, took the swab ( which I gather is hard for a lot of folks). She explained the process to me and did a great job of prepping me for the swab ( which goes up the nose to your tear ducts). Sorry for TMI. Then she advised me the doctor would stop in but that I'd need to wait about 25 min. It took longer but they came in and explained they only have two machines to read the flu results. The whole visit took a few hours and I got confirmation that I have the flu. Luckily I also got a prescription for Tamiflu. I'd come back. Arrive early though, as the wait can get longer the later in the day you come on a weekend. read more

In the dermatology section. If you're ready to wait almost an hour past your appointment time while everyone else coming in is getting brought back ON TIME then this is the place for you! Where you get treated unfair and the nurses have an attitude so big I can't even begin. Happens everytime definitely won't be back. read more

the first time i visited this center i gave it 5 stars because of dr. temple he was excellent and therefore i expected the same professionalism the second visit. however this time only 3 stars as this young doctor showed no concern or no insight into my medical problem. she followed my lead and only ordered a test b/c i suggested it. she didn't ask about my symptoms but immediately made a judgement that i should have the answers b/c i saw specialists. why would i come if i didn't need help? wonder what she got paid for? read more

I tried to go to their immediate care center at this location as a first-time patient following a minor work injury and was totally turned off. There were two women at the registration desk. One was waiting on someone else, and the other didn't even bother to look up and acknowledge me. When the other woman finished with the first patient, I began checking in, but she seemed irritated that I wasn't in the system and that she would have to do a complete new registration. I told her perhaps I would go elsewhere and she was very clearly relieved. She gave me back my cards before I even finished my sentence, and I was being polite! Aren't these facilities at least in part supposed to serve as a first point of contact for drawing in new patients? It's probably for the best, as a number of patients were waiting, and I saw at least three clinicians sitting behind another desk joking around. I went straight to a competitor and was seen immediately and with high quality, kind and friendly service all around. read more

They refused to give my test result over the phone, they insisted that I make an appointment. When I pressed for the result which came back negative for a simple drainage from my elbow which had swollen from hitting it they said I needed to see a Doctor. I asked why and they replied "because". I asked again why would I need to see a Doctor is it something else in the test? They nurse replied again because you should. I told her if you are just trying to bill I will not come in unless you give me a medical reason. She again said because you should. I hung up and called the BBB. This practice is unacceptable. I am a young man but I can only think how many elderly who just blindly listen to their Doctors office and are being billed for nothing. Shame shame shame. The nurse did call back 15 min later and gave me her reason as to why I should see the Doctor. She said it is our protocol. I called her an idiot and hung up. read more