Wonderful cleaning used, soiled carpets. This is the place to go for carpet cleaning.

I sent three room-size rugs to Northside Carpet. Two were wool, one was synthetic and fair quality. When Northaside delivered them, they hadn't been cleaned--not touched at all. I called the business and talked to a young man. He offered no solution. No apology, no offer to come get them and no refund. He left with the thought that "someone" would call me. When that didn't happen, I called again. I was asked why I hadn't called before. Whomever I spoke to, he was to get back to me but did not. We moved last spring and gave the rugs to a neighbor rather than take dirty rugs into a new house. Before this incident I sent a set of three matching beautiful, valuable, sculpted floral rugs that were like new. One was appx, 5 x 8' . The other a runner appx. 2.5 x 8. The last a geometric rug appx, 3 ft. in diameter for an entrance. I had had them cleaned the year before and new lining added. I received a call that they were going to drop off the rugs. That never happened. I called to reschedule, and believe this or not, an older man couldn't tell me where my rugs were. When he couldn't locate them, he told me someone who worked there took them from the warehouse. I was shocked. I was in and out of the hospital. after this for five weeks. I called NS when I returned home. This time the man on the phone said the last person was wrong, and my rugs were indeed there. I was thrilled. An appointment for drop-off was made. I still owed the cost of the cleaning. On the appointed day, my husband was extremely ill and hospitalized for 2.5 months at the time of the brutal winter weather. I stayed downtown near the hospital. I didn't hear from Northside Carpet during that time though I had my cell phone with me and checked messages.. I sat down yesterday to shop online for replacement rugs in the same color scheme. I couldn't afford anything close to the quality of my original rugs. And finally got angry enough for a confrontation with Northside. Usually, I go out of my way to avoid confrontation. I became really angry. I decided to write a review and take legal action against Northside. I am just sick at heart at the loss of my set of beautiful rugs that perfectly match my decor. Though I bought them in the 90s, they were still like new, a testament to their quality. We are retired and underwent a difficult time when my husband was diagnosed with cancer and me with heart failure the same weekend. I imagine I sounded like a frail, old woman with no fight, and they took advantagae of that. read more

Ken~ North side carpet exceeded our expectations! And~ Your associates have outstanding Customer service!!! I would highly recommend your excellent services to others!!! With appreciation~ Hilda read more

I used North Side Carpet years ago. They are located in Pittsburgh, and I relocated to Overland, KS. Before I moved I had them clean and prepare two oriental carpets for shipping to Kansas. They did a good job but I haven't revisited them for a long time, so I have no current information to offer. read more

just sent rugs to be cleaned, came back smelly, binding ripped on my larger carpet and also buckeled, the 5x7 rug is really buckeled, smaller rug is completely deformed and back is ruined i am so disappointed, called to complain to the owner, he response was if i didnt want to pay just say so!! what a rude person,i am beyond furious! dont go here read more

We had our carpets cleaned by Northside Carpet and they came back looking like brand new. We have several pets and there were multiple stains and odors that they completely got out of all the rugs. read more

I am extremely pleased with the service I received from Northside Carpet Cleaning. I called to ask about cleaning and replacing the fringe on an 8 x 10 Indo-Persian rug that I've owned for over 15 years. I talked to Mark in the Squirrel Hill store. He was thorough and patient while explaining my options and costs and while answering my questions. I took the rug to the Murray Ave store the same day. Mark carried it in from the car (in the rain). He showed me examples of refringing and binding fringe while I was there. I chose to do the binding. My rug was ready a few says earlier than scheduled. The cleaning and binding are beautiful - I had to call them immediately to thank them again. They did a great job and the customer service was excellent! read more

My beautiful (and expensive!) area rugs and also long hanging custom draperies were stained with pet urine. I tried everything possible to clean them - paid an in-home cleaning service, purchased an Oreck steam cleaner and filled it with Pet Zero, and finally sent the rugs out to be cleaned and returned with new rug pads. After sending the rugs out, one a humid day I could STILL smell pet urine. I thought the rugs would never be odor free again. I thought I would give this one more try and after an extensive search I found North Side Carpet Cleaning. The owner, Ken, explained their cleaning process and I was convinced that it would be thorough and reliable. The first rug came back in perfect condition with no odor. I was so pleased I sent the second one and also draperies. They also came back in perfect condition. There is NO TRACE of pet urine and my home is enjoyable once again. I can't say enough positive remarks about this company, everyone from the drivers to the owner are great to work with and the outcome was all I could have hoped for! read more

Just visited their newly opened showroom on Murray Ave. across from Mineo's. They're still getting set up but there is a nice selection of beautiful, authentic, Persian rugs/carpets. They will also clean and repair rugs through their long established facility in the Northside, home to their experienced artisans. read more

Cool new Oriental Rugs and selection. Nice people. Liz who was helping me did a great job matching colors.

Had my 60 year old oriental rug cleaned and repaired. John, who picked it up, delivered, and installed was a gentleman and very helpful. It is beautiful! They did a wonderful job. John gave me more information about what they did than the people on the phone. He is an asset. I recommend them highly!! should have done this years ago. read more

Literally 1 hour ago Northside technician name Bob called me to do my son's wall-to-wallcarpet cleaning. The man was rude right off the bat. Once my son arrived to let him in he proceeded to measure out the apartment (in his head and on paper) and quoted me almost double what Northside did over the phone. Now, I know the square footage would go up some maybe but almost double! No way. Then this man HUNG UP on me as I was asking him to explain how he came up with his numbers. I called back thinking the call just dropped since we were on cell phones.... know he told me "yes I hung up on you..I have other jobs to get to"! Wow..so this company hires rude, hot-tempered employees who was alone in an apartment with my son and he was throwing a tantrum after I got off the phone with him. I then called Northside and spoke to Sarah who set up the appointment and told her about Bob's treatment of us and that he took down my son's credit card information too. I'm now waiting to here back from her that she has shredded all information from that card and we will be watching his account to make sure nothing happens. All she said was sorry...acted like she didn't even know who this Bob is...kinda scary. Think they just farm this work out to anybody with van/equipment. read more