I am very disappointed!! The worst experience ever!! I drove two hours to a schedule appointment…read morewith Miles to look at several Nissan Kicks that he say was available. When I arrived he pass me off to another seller that didn't know anything about my previous conversation with Miles. The seller tried to seller tried to sell me something that I didn't want. Miles could have call me to say they no longer had what I was looking for. I could have made a decision from there if I wanted to take the drive. It was lack of professionalism and respect.

I went in for routine servicing and tire alignment. Staff was friendly and helpful. The service was…read moreappropriately quick for the amount of work I had done. I definitely recommend.

If I could give more than 5 stars for Thomas Korn, I would. I was hitting a total wall trying to…read moreget my Mercedes me app set up with a lot of back and forth frustration. Thomas called me, diagnosed the issue instantly and had everything running seamlessly in just about 5 minutes. That kind of expert product knowledge and fast service is rare these days. Extremely grateful!!! Thanks Thomas!

Purchased a Mercedes (new)car a year ago. for over 24…read morehours, I have been trying to reach someone in service. I have left six messages as well as calling at least 12 times being disconnected and treated unprofessionally this is so unacceptable.

All folks my wife and talked with were very courteous and friendly. John Westerfield went out of…read morehis way to explain how everything worked on the Outback we leased. Subaru is lucky to have him. If you need or want to get a new vehicle this is the place to go

As a single female car owner and one who isn't afraid to put miles on a vehicle, Paul Moak Subaru…read moreSHATTERED any trust or praise previously or given. A brand new vehicle purchased in the spring of this year required a whole new set of tires with less than 20K on them. One tire had a run in with a nail. I expected to replace two tires just because my dad taught me that. The rep sent the recommendation for a full set of tires stating because of the AWD they couldn't replace just one and the tread was 5/32nd and 6/32nd. All maintenance has been performed at Paul Moak and this has never come up that I recall. Not only this but a quote of $1089. Something that angered me most was the condescending tone the rep used stating I was being cheap when I told him I would get tires elsewhere. He stated that not everywhere knew how to service and would I rather pay a thousand now for tires or five thousand for a transmission later on. I also contacted the sales rep to inquire why I would need a new set of tires. His response was I shouldn't and to find out if there was something wrong with the car that was causing the wear. I love the Subaru brand but not this dealership. Now I'm wondering if anything was done previously.‍

We drove three hours today to retrieve our car that was overheating in Jackson. We explained our…read moresituation to a representative over the phone and they were able to squeeze us in and have our car towed to the local dealership because it was close by and so was one of their tow truck drivers who was en-route to another call. Shorty was there in less than 10 minutes and was ready to help us out. He loaded the overheating car and let us follow him to the dealership. This whole ordeal has been stressful but Shorty helped make it a little easier. Highly recommend these guys!

I needed a heavy winch for a 60000 pound fuel truck. They showed up within 30 minutes and pulled my…read moretruck out of the mud with no damage. Highly recommend! The driver was friendly and knowledgeable

I can't say enough about the service department team (especially DiAnn and Jeff)! They were…read moreincredibly friendly, generous and professional. I would recommend them to anyone needing either routine or emergency work. I got both warranty (Emergency) and non-warranty work done. Thank you!

I've had the best experience here. You can tell management really care about the whole customer…read moreexperience. The bathroom and snack area are always clean. Staff is always friendly and courteous. I would recommend Paul Moak to anyone!

This was my first "over-the-horizon" car purchase. I was fortunate to deal with Grady, who went out…read moreto the car in which I was interested and showed me everything I wanted to see via video, walked me through the buying process, and picked me up at the airport when I flew in to pick up my car. The pre-owned car I bought was exactly as described, except for a couple of extra goodies Grady had saved to surprise me. And it wasn't just Grady. The entire team at Mazda of Jackson is friendly and helpful. Overall, I couldn't be more satisfied.

949181Terrible, terrible, terrible. Came in needing oil and filter, break pads, and check my…read moretail pipe ... came out with a LOUD noise that wasn't there before. I repeat, THERE WASN'T A LOUD NOISE WITH BREAKING OR OTHERWISE! Then I got a bullsh$% response as to why. Even I knew that it was BS. They didn't apologize or fix it. And then said I should go back to the previous mechanic. No one should be treated like that. I honestly do not understand why they did that. They deserve zero stars.

I've had a crazy time getting repairs done on my car the past month. I travel a lot for work, so my…read morecar is very important, but I'm also on a tight budget. One way I try to save money is to supply my own parts for the repairs, which I get from Rockauto.com once a mechanic has supplied part numbers. But most mechanics won't install customer supplied parts for liability reasons and because they'll miss the opportunity to make money off the mark up. For me, I can't afford to spend over $200 when I can buy the identical part online for $55. I was so grateful when I found Jim's Tire and Auto because they were willing to work with the parts I had purchased myself. They also corrected a wrong assessment from Firestone that saved me over $300 in unnecessary repairs! That means they lost money in order to tell me the truth. That is how you make money in the long run, because that is how you win customer loyalty. The shop has been around a long time and is a little run down visually, and may not be in the best part of town for some, which is why I'm deducting a star. It's not a shiny, squeaky-clean place like a brand new Firestone, but they worked with me on my budget, were honest, and their labor prices beat Firestone significantly. I saved a lot of money.