Nalini was nothing but kind and professional when I had to do my glucose tests. She checked in on…read moreme and was celebrating each blood draw with me! she made a very unpleasant test , tolerable.

I meant to post this back in May. I have been to this office numerous times and I cannot recommend…read moreJules (Julian Archer) highly enough. She is OUTSTANDING. I am a difficult "stick" as the medical professionals say, and I tend to have vasal vagal episodes, especially if they can't find a vein. None of this has ever happened with Jules-- by far, the best I've ever experienced. I recommend her wholeheartedly ESPECIALLY if blood draws have been problematic for you. Go with the highly skilled professional, Julian. Everyone in the office is wonderful.

We used to go here predominantly for Covid testing which was not an issue. When I took my kids here…read morefor non-Covid related issues, the staff is just not diagnosing correctly. My son was diagnosed with pink eye when he had strep (he had minor discharge but nowhere what pink eye looks like) and then I took my son in again to make sure he didn't have strep again and they said his throat was a little red and there was a faint line on his rapid test. I couldn't see a faint line when they showed me and I didn't feel comfortable putting him on antibiotics so I called them five minutes after we left to cancel the culture and went to our pediatricians. No red throat and no strep. Staff is nice and place is clean but definitely won't be taking my kids back. It's become a waste of money to receive incorrect diagnoses.

I normally go to city MD for COVID rapid tests, however given my schedule it was more convenient to…read moremake an appointment at this Northwell Health Urgent Care. Oh how WRONG I was. First Issue: I made an appointment online and took the last appointment. However, I wanted my boyfriend to get a COVID test as well so I called and they made an appointment for him. We arrive to our appointment, he has the link confirming his appointment and Oceanside says they don't have him down. So somehow, whoever I spoke with scheduled him for Rockville's location. Second issue: when I called the receptionist stated they take my insurance. I get there and they DO NOT. I was told that the cost would be $195 out of pocket. The lady at the front desk looked at me like I was in poverty and said "you can go to city MD for free there are a lot of free testing sites." I NEEDED the test that day so I just paid and got a bill to get reimbursed by my insurance due to federal laws and COVID testing. Third issue: I get a receipt with nothing but my information and the amount paid. Knowing I would need an itemized receipt I asked for one and was denied due to the fact it had medical information-they tried using HIPPA as an excuse for laziness. I have always been able to get an itemized receipt as it is MY medical information. After being rudely told to go to city MD I didn't want to continue to argue with the receptionist. FINALLY! I call billing to receive an itemized receipt, and they tell me I was OVERCHARGED. I am being refunded 70 dollars and getting my itemized receipt. I can only imagine how much money this location has stolen from people during a pandemic. Convenience of having an appointment system means nothing when the service is awful and you get overcharged. Do not recommend anybody coming here.

I have gone to AFC in East Rockway multiple times and was always pleased. The last time I went in…read moreMarch for a cold, possible infection, they tested me and the next day called me and said I had a regular cold. Two days later I called and told them my symptoms were worse and I think I needed an antibiotic. They told me that I needed to wait 10 days. I called back the next day and explained to them that I believed I had an infection based on the color and the amount of nasal discharge I was experiencing. I felt worse, despite using the netipot and over the counter cold meds. Again, I was told I needed to wait 10 days. I was so frustrated that I called an ENT in Melville and they took me immediately. I had a raging sinus infection and my right eardrum was very inflamed blocking it from opening and causing me muffled hearing. I was put on prednisone and an antibiotic. When the issue didn't resolve, I went to the ER at NYU Langone and they said everything was still very inflamed in the ear. They put me on another antibiotic and sent me to their team in Garden City. That ENT gave me steroid for the ear, told me to continue the antibiotic and has seen me several times to manage my blocked ear. It is now 9 weeks later and I still have Eustachian Tube Dysfunction. This all could have been avoided if that initial doctor at AFC would have let me come back each time (twice) I called to have them look at me again. A simple cold turned into a raging infection that has now left me with ETD. I will never go to another AFC. I knew something was wrong, but this doctor thought he knew better than me without re-checking me. I don't understand it, it was my dime. So unprofessional!

Walked in off the street, not feeling good. They were very courteous. And welcoming. The place is…read moreclean. Very professional. Hoping I don't need them again, but if I do. Will be back. !!

OMG AWESOME SAUCE!!!!…read more This center is very clean with very friendly staff and doctors. You are basically seen right away after filling out a form. First the nurse sees you then the doctor. The doctor was very nice and informative. I am so glad I found this place for emergency visits and I love their hours and that they open on the weekend.

OMG WHAT A SH*T SHOW! The service is terrible across both the Hewlett and Cedarhurst location. I…read morewent to the hewlett location for a workers comp injury and was advised that the X-ray tech would be in between 6:30pm and 7pm. After waiting until 7:30pm, I was told that I would have to go to the cedarhurst location for X-rays. . I mean talk about incompetency. I was seen by the provider who couldn't tell me anything unless X-rays are done so why waste my time seeing me ??? To transfer me to another location ? Nevertheless, I went to the cedarhurst location and the front desk staff was clueless as to why I was there ‍. I stood and explained why I was there and they decided (?) to see me. While waiting in the waiting room, at exactly 7:40pm, the front desk turn off the lights in their area and the tv in the waiting room because they were not accepting anymore patients . It gets better at 8pm, all the front desk staff was gone while there were atleast 3 other patients waiting in the waiting room. My mind was blown. Literally! I am not sure whose doing the hiring process or what they are trying to achieve but it's sure not patient satisfaction. Who manages these office ?! I manage a dermatology practice and if this is how my staff was, I would've been fired by now.

Parking can be challenging but once inside everything goes smoothly. Located downstairs on ground…read morelevel and closed for lunch 12:00 - 12:30. Everyone is kind, courteous and considerate. I highly recommend this location

Their phone line they do not care about, I had tried calling and left voicemails to no callbacks…read more The number only takes you to a short waiting time and then tells you that all associates are busy, and rather than keep you on hold, the number just makes you leave a voicemail. It seems not much was thought of when implementing their phone system, and I have had to find another provider to do my 5 panel drug test.

Came here the other day having an issue with my nose thought it was a sinus infection. Front desk…read morestaff was friendly. Since it was a sunday they werent able to check the insurance so i paid upfront and was going to get a reversal payment Place is huge. Plenty of parking large clean waiting room. It is set back in the parking lot so it is hard to tell if it is open or not if you are just driving by I saw the PA. After hearing my concerns she examinee my nose. She was unsure it it was true sinus or a dermatlogy issue so She recommended some hot/cold compresses and also rx me an antibiotics if it doesnt improve for me to go to the ER. Hopefully it will all clear up

I developed a mump like swelling during dinner and got to Rapid Response about 8:30, close to their…read moreclosing time. They took me promptly, accessed my previous visits records, and the P.A. examined me,diagnosed a salivary gland infection, prescribed antibiotics, phoned them in to an all night pharmacy ( the pharmacy near them closed at 9 pm, and my healing was able to start that night! And they called me the next day as a follow up. This has been like all my previous visits highly recommended!

I love this place. I went for urgent care but would love for them to be my primary care but not in…read moremy network. Andrew Marcos has excellent bedside manner and really listened

P.A. Andrew and his staff are on point. Professional,…read moreefficient and they listen to your concerns. Three basic things but fundamental for your health.

I hate these kinds of visits, however it was actually very relaxing and Kristina brightened my day…read moreup with her smile! I highly recommend this location. The staff was wonderful! 91733641ninenine

This location is always busy but they go by appointment. The staff is friendly, helpful & very…read moreprofessional! The quality of care & experience shows with their personal one on one care that they exude. I've had many tests conducted at this location & it never disappoints as it's clean, close to work & the staff is always helpful! They make you feel at ease & gives you the attention you require! The online portal is also easy & convenient for uploading the docs, filling out paperwork before you arrive & viewing your report results! I've used it many times to show my PCP the results of the office didn't get it.