I have to say I'm the first to delay my dentist appts. I just hate going to the dentist but I Just had my first visit as an adult patient and had Caitlin as my hygienist and was seen Dr Hainds. Both ladies were phenomenal. I had a fantastic first time visit and cannot wait to go back! They were so thorough and took their time with me! Thank you both ladies for a great experience.. read more

Care quality office experiences, nurse experiences. Everything is just very, very customized and professional.

My son is giving a thumbs up, eating his chocolate shake after a successful tooth extraction. Dr. Hill is amazing. We have been coming here since he was a toddler. This office is so kid friendly, and efficient. I can't say enough about the office and the care that my son receives. Not to mention my husband and I are both patients here too. read more

ABC Dentistry & Orthodontics - Pediatric Dentists Near Me - Schaumburg, Illinois

Went there for emergency tooth pain and was told "if you have a large lump of money to spend" go get 8 of my teeth pulled by a surgeon and have a good day. They did not go over my X-rays, did not go over which teeth needed to be pulled or WHY. They will not do anything but make you feel terrible about your mouth. I went to another office after this terrible experience and was told how we can actually save teeth instead of just ripping them all out. DO NOT go here if you need any actual dental work besides cleanings. They will treat you like garbage. read more

I had been a patient at ABC dentistry for over 20 years. Dr. Cordell and Dr. Haines, as well as their entire team, always provided exceptional and skilled care. I unfortunately made a switch after COVID to another dentist that was in network and closer to my home and it was a huge mistake! I forgot how much ABC dentistry treated their patients like family. I called here after a dental emergency happened last night with a crown and I was promptly fitted in and given exceptional treatment. I will be returning as a permanent patient here not only for the great dental work that is provided; but nothing can replace having a caring team of individuals help when something is wrong to remediate an issue and to ensure that you are healthy! Thank you for going out of your way to not only provide great preventative care; but also to be trusted when your patients need you the most! read more

Great place for kids, very friendly and patient stuff. Very clean, modern place with nice, kid friendly waiting area including reading corner, activity table and movie/tv room. read more

ABC Dentistry & Orthodontics - Ortho follow up. - Pediatric Dentists Near Me - Schaumburg, Illinois

I am so thankful to the staff at ABC Dentistry & Orthodontics for all they have done for me -- and our family. Dental health is so important to our general health. Dr. Cordell and his staff take their time explaining what they are doing, ways the patient can improve their at home-care, and they have establish treatment plans that will protect their patients' overall health. ABC treats everyone "like family" and they provide patients with a Lifetime of Healthy Smiles... read more

We went here for our daughter's 1st dentist appointment. They were great and she did an amazing job! So glad I found a dentist that can help alleviate the scariness of the first time. read more

Work very well with children and special children and adults. My son has Down Syndrome and we have been coming here since he was little. He is 42. Dr. Hill has always cared for him. He never mind's going. read more

The billing department is horrible! Nothing but problems for a couple years. I gave them the benefit of the doubt and I'm done. Appointment at the end of June and paid $90 towards a cavity waiting to pay the rest after it was submitted to insurance. First week in November I was sent to collections for an unpaid bill! Never even receiving a bill in the first place. Of course they claimed they sent bills and had nothing else to say. Extremely upsetting coming from a place you've been going to for years and also spent a few thousand on their orthodontist side. Never missing payment before. Very sad. Needless to say I will be looking for a new place for my family of 5. read more

ABC Dentistry is not a bad place. They have a huge waiting area filled with different activities for the kids to do. My boys love playing there. Aside from one of the dentists, who I feel is always in a hurry and not very attentive to her patients, the rest of the staff is very nice. The problem is with how they bill you. They recommend procedures like it's no big deal, yet they fail to tell you that these procedures come with hidden costs and you have to pay out of pocket for all that "insurance hasn't covered." Their billing department also does not budge on the amount owed. They are relentless. I have had this problem with them for a few years now, with two different insurance companies. I'd be very careful and double check before agreeing to any kind of dental work with them. read more

When I go to service places like dentists, doctors, allergists, I usually focus in on those that are able to (1) perform their duty well in terms of finding cavities, fixing problems, etc. (2) customer service, and (3) the ability to communicate well. ABC Dentistry gets high marks on all levels! They are a dentist practice that is focused on all age groups (great for the kids and great for adults). I came here in February after just moving up to the area and got myself a chipped tooth. On a whim, I gave this place a shot and Dr. Kordell was able to fix my chipped tooth and explain to me the problem very clearly (what area had chipped, the challenge it presented, etc.) I LOVE my dentist hygienist Pam! Not only do I think she does a good job at cleaning and doing the normal 6 month cleaning checkup, but she's awesome at communicating potential problems (ie: areas to improve on flossing, what tooth brush to use and why to use it, areas that have problems that may develop, and even how improve dryness in the mouth while asleep). It's not just the solutions she gives, but the ability to communicate it well that I love! ABC Dentistry is very transparent in terms of cost. They'll give you a quote and let you know what it is. They communicate well with your insurance as well and help you to find the right solutions for your place in life (ie: braces or not, timeline of when to get it, etc.). They have fairly up-to-date technology. They use a lot of digital images now and computers to record patient history. I'm a big fan of it. I even brought in some x-rays from a past dentist and they took it by email which I thought was super awesome! In terms of cost, they might not be the cheapest, but you definitely get what you pay for. They are very customer-service oriented which I appreciate. If you're looking for a dentist in the area, I'd definitely give it a try! read more

Amazing. We took my 2 year old to see the testing for a checkup and cleaning. Our two year old fights us when we brush her teeth and it usually ends in tears. On top of that her 2 year check up at the doctors office was filled with crying to the point where we couldn't even weigh her. We expected more of the same for a dental check up. But there is something about ABC Dentistry that made our child feel easier. The dentist (Dr. Hill-Cordell) and her assistant were very friendly and very patient. My daughter relaxed in my wifes arms as they checked and cleaned her teeth. Done in 10 minutes. No tears. The building looks very new and has lots of fun things for our child to do while she is waiting. They even designed the rooms very well and made them very open (which probably helped my daughter feel NOT trapped. All in all a great experience. read more

Let me start out by saying that the front desk staff is so extremely rude and unhelpful. They are all like robots and don't listen to what you say. This is not my first time being treated rudely by them - its like the 3rd or 4th. I have spoken to the front office manager once about their rudeness but nothing has changed. Then when its time to make the next appointment the only times they have are like 2 months out and only during school hours as they don't work any nights or weekends!! When it comes to ortho visits their visits should be only be 4-6 weeks apart! My child doesn't want to wait months to get their braces off and be fitted for a retainer!! They clearly have too much business and do not care about their customers as they cannot even offer appointments in the correct timeframe to fit their ortho clients. read more

this place is incredible! Everything from the office personnel to the Actual dentists themselves placed your mind at ease. The doctors really care about patients. The refuse to overbook appointments in order to ensure a proper amount of time and care are spent on each patient. My wife and daughters both hated dentists (due to previous negative experiences), but they LOVE Dr. Hill! Alot of dentists treat patients like an assembly line, these guys don't. nice place. read more

The entire organization are top performers!! You will not be disappointed. Dr. John Cordell has the lightest touch around. I'm not a fan of needles, especially in my mouth, when John administers them - I never feel anything!! read more

My family loves ABC! My 3 & 5 year old get excited for their dental visits!! Yes, we still see some tears but the staff always has them smiling and laughing by the end of the visit. My daughter needed xrays for the 1st time and Dr. Hill and her team made it so easy!!! Thank you ABC for the great care!!! read more

We all go to here for our dentistry. The adult dentists are great-very thorough and knowledgeable in their practice. My kids see the peds dentists and they are every bit as wonderful. The entire staff-from scheduling to billing to the clinical team are all friendly and kind. They just added a therapy dog who literally turned my daughter's experience around in about five seconds once they brought the dog out. What a great addition-for my six-year old animal lover, this was the best part of her day! read more

Extremly rude staffs. It's the reason we leave this dentist. They don't listen and they say whatever they want to say. Horrible people! The person I talked was always rude with tone. I asked her to change the manager then she pretended to be a manager with a different name. She also hung up on me after talking whatever she has to say. Shame on you having kind of that staff. They might not want to keep the patients and have no idea where their salary comes from. If i can give zero star, I'd like to. Be away from these people! There are much better dentists and office staffs everywhere!!! read more

Best dentistry place for kids! My six year old son loves Dr. B and her staff. He feels very comfortable in the colorful, funny looking office. Recently he didn't even mind having cavity filled. Dr. B and her assistant made sure he knows what was going to happened using "sugar bugs" story, which in my opinion really helped. I really recommend to everyone! read more

Ok, so I am willing to admit that I am not always adamant about keeping up with dental visits, but In my defense I have moved to different parts of the country 3 times in the last several years. With that being said, don't be like me and blow it off. If you do, you may wind up having to go through what I did. This included a series of 4 different dental visits spanning about 2 months for scaling and root planning for my gums (which they call "deep cleaning" which sounds less threatening) and to get fillings for a couple of cavities I had. I decided upon ABC based upon the recommendation of a coworker, and all things considered I think it turned out to be a good choice. I dealt with a dental hygienist named Juan for my "deep cleaning" procedures. This guy cracked me up. He had a really upbeat and enjoyable personality, but that did not detract one iota from his attention to detail while doing his job. What it did accomplish was to make me less fixated on the fact that he was thrusting needles and dental instruments into my mouth. The procedure was done in two visits with each lasting about an hour. It was honestly not nearly as bad as I was expecting. They numb up your gums with this gel substance before using the needles full of happy juice to numb you. You can honestly hardly feel the needle at all after this, but you can always just close your eyes if need be. My mouth was numb for a solid 3 hours or so afterwards. I had to hop on a conference call at work later one afternoon after leaving ABC and I am sure I probably sounded like I had Down Syndrome trying to talk buiz when half my face was numb. My last and most recent appointment was to have the fillings done and this was handled by Dr. Hainds. She was also quite delightful to deal with and explained the entire process beforehand and put me at ease. I have never had a cavity before, so I did not know what to expect, but the fillings were honestly a cake walk. I was out of there within 45 min. Here again, they use the gel to numb the area first and then come in with the dope laced needle which numbs the hell out of you Tony Montana style. I made sure to have them add email and snail mail reminders every 6 months for cleanings so I do not have to go through a similar process again, but my experience at ABC was great so I plan to continue to use them in the future. read more

Not sure if the other reviewers did any comparisons of costs. Here is what my experience was: We had gone to fill my child's tooth cavities and the total cost was well over $2300, out of I was asked to pay $750+ out of pocket. Unfortunately, I did research after the fact and realized I could have got the exact same procedures done for less than half the cost. The doctor had conveniently suggested that we split it up over 3 sessions and the total cost ended up being much higher (only realized this once we got the final bill) We had given our insurance and were told that they accept it -- later realized that we would be charged out of network rates. Tried talking to the office manager (Maranda Rice) about this and she was not ready to budge at all. Very unprofessional and out to fleece people. read more

If you're looking for a Dr. with a great personality and an excellent bedside manner, keep looking. Dr. John Cordell is not it. His unfortunate demeanor sends a direct message to his patients that he is merely doing them a favor by seeing them. I have some previous dental experience that the Dr. is not aware of. After posing a question about the procedure that my young daughter was having, he impatiently gave us a five minute ultimatum to discuss it and then stormed out of the room like a pediatric patient throwing a tantrum. He's the poster example for reasons why people don't like going to the dentist. On the plus side the pedidontists in this practice are wonderful. read more

Dr Hill was thoughtful and compassionate, giving great advice while we were figuring out what to do with our mini crisis during a Covid 19 shelter in place order. When a full course of antibiotics failed to completely resolve some terrible pain for my son, Dr Hill had us come in for an extraction. Dr Hill and her daughter worked as a team- decked out in quarantine gear- and they led the whole process smoothly and efficiently. My 6yr old had been to several different dentists but never could get any work done because he has yet to out grow his big nerves. When he once again started to have a meltdown, Dr Hill stayed calm and focused. She allowed me to come near and help mitigate his nerves and swiftly completed the extraction. This was the first time my son lost a tooth and he was quite pleased after it was all done. He is now home, just a few hours after the extraction, dancing to PJ Mask soundtrack via one of his best buddies, Alexa. I highly recommend Dr Hill. read more

My kids LOVE going to the dentist. They certainly don't get that from me. We moved and it now takes us about 40 minutes to get to the dentist but we do it because these gals and guys here are AWESOME!! My kids always get excited when I tell them their appointments are coming up. My son (5) barely gets out of the chair before his sister (2) is climbing up for her turn. I highly recommend Dr. B. She is so patient, so great with kids, has a way of explaining things before she does them so they understand and have zero fear. If you are searching for a dentist for your kids..... seriously..... go here and you won't be disappointed. read more

Took my toddler for his first exam and it was a wonderful experience. The office is modern and clean, the doctor was the top pediatric dentist in the state. This is the only dental practice I will book from here on. read more

So, I'm a wimp, and I mean a WIMP, when it comes to Novocaine shots. I hate them with a passion. When it hurts too much, I whine like a scared puppy. I warned my doctor of this, and she made sure I didn't feel a thing. She was FANTASTIC. I don't know that I will ever go see someone else now, and I have only seen her once. Beyond getting great care in the chair, the people at the front desk are also always super-kind and responsive. read more

I would rate them higher if they honored appointment times. I have two kids in braces that have been paid in full. If they had not been prepaid I would search for a different orthodontist practice. It is extremely frustrating when children are pulled out of school for an appointment and you have to sit in the waiting room on average 20-40 minutes. read more

I've been a patient here for nine years and i'm always happy with the team here. They get you in and out quickly (an important quality at the dentist) and are just fantastic to work with. They also are great about working with technology, i'll get reminder texts about my appointments and I can adjust my appointments easily! Dr. Cordell is a wonderful dentist, friendly with just the right amount of guilt when it comes to keeping up on my oral hygiene. read more

I am a mom with two boys ages 9 and 5. I have been bringing my boys to ABC Dentistry for years and I have never had a bad experience. From the super cool office decor and amenities to the amazingly friendly staff, this place is the best hands down. There are many dentists that are closer to my new home but I cannot imagine better service anywhere else and will continue to bring my kids here. After leaving the office yesterday, I've realized that not only do my kids love this place but I do too! Who says that about the dentist?! read more

I take my daughter here to see Dr. Brodersen and she is wonderful! My daughter has special needs and she works well with her and is a very caring dentist. We live in Aurora and travel to Schaumburg just to see her for visits! I highly recommned her! read more

I've been going to Abc Dentistry for many years now and I must say that every time I go I'm very comfortable. The staff is courteous and knowledgeable about their craft. I cannot remember a time where I had to wait more than five minutes for my appointment. Dr. Hill, Dr. Cordell and Dr. Bower are great, The few times that I needed work done, other than cleanings, I was given options of what needed to be done and how to do it and I thought that was very cool. read more

My children have been patients here for probably a decade but we will not be returning again. Today they kept me waiting 45 minutes for an appointment for my 3 year old special needs child. Six months ago, they kept me waiting 30 minutes for an appointment for the same child. I only went back today to give them one more chance but I will not make the same mistake again. They are obviously overbooking their appointments and not being considerate of their clients' time. I did get an apology from a couple of the staff members but did not appreciate getting very condescending "advice" from the dentist about how I should really make early morning appointments for young children. Rather than giving unsolicited advice and trying to pass blame onto your patients, maybe your office should be respectful of people's time and not make them wait 45 minutes for a 10 minute office visit? Currently we have 4 out of 5 members as patients at this office. Very shortly it will be 0 out of 5 members thanks to repeated poor customer service. read more

Orthodontics service is abysmal, rude , unprofessional and ill-trained staff (a technician struggle to assemble a 3 piece plastic mouth piece then placed into my child's mouth incorrectly assembled - dangerous, ignorance and apathy only to be corrected by another staff member when she could not get equipment to work properly. They use cheapest low quality appliances for orthodontic treatment barely attached them to your child's teeth flash them with a heat light 2-3 seconds only to have them loosen a few days later while eating pasta then when you return to the office for repair they want to chastise your child for eating the wrong foods. Do yourself a favor an go elsewhere for Orthodontic care. read more

Extremely rude office staff. Hang up on you when trying to cancel an appointment. Not helpful at all when trying to schedule appointment. Can barely get ahold of them on the phone. read more

My family just started going to ABC Dentistry, but so far both my husband and almost 3 year old son have had great experiences! My husband absolutely hates going to the dentist and I was hopeful that by trying a new place it would get him to stick to regular appointments. When he came home from his first visit he had nothing but good things to say and he really enjoyed Dr. Cordell! I just took my son in this morning for his first dentist appointment ever! From walking in & out it was a great experience! Dr. B & Barb did great asking me questions and if I had any concerns about how my son would do. I also loved how they explained each step of what would happen to my son. He did such an amazing job and I attribute that to the time they took to make him comfortable. He got a new tooth brush, stickers and a toy which of course he loved! Dr. B even complimented me on how healthy his teeth and gums look which was nice as I always feel like dentists are always trying to get you to do a better job and there is never a compliment in there so that was nice to hear :) I go in for a cleaning next week so I'm excited to experience the "adult" side as well! Also when I first made our appointments the staff did a great job at explaining insurance coverage as they are considered out of network for us. They had no problem giving me all of the billing codes to double check with my insurance for coverage so there would be no surprise charges! Definitely recommend this practice for both children & adults! read more

They are so sneaky and misleading to get the patients into the door, they mislead me that they take my insurance in spite of me asking many times and they said was ok, then I discovered they were not in network but they were lying to get me in. When I raised the issue to the office manager she handled the issue very poorly and was answering in a very unprofessional way. If you choose this office make sure you check with the insurance exact benefits before you go to their office since they are not honest up front. Also they are way over priced compared to any other dentist in the area. read more

I have three kids: 11, 9 and 7. They love to go to this place. This is a well oiled machine that takes care of every aspect of child's experience. Doctors and nurses are good, fast, professional and I am very happy as a parent. The environment and child experiences are where I think this practice excels. Decorations, colors, prizes, process of choosing toothpaste and brush, patience they show towards the kids. They are truly first class. I am a businessman in a completely different industry but I enjoy observing attention to details and effort, while making everything look so seamless. read more

took my daughter today for her first check up (two years after our first nightmare visit at another place) and she had a great experience they even gave a little treat to her little sister who tagged along. very clean and dentist seemed to be gentle with my kindergartener. they loved the little 'movie theater room' in the lobby that played disney while they waited. i know its out of network for us but unless we need something very major and I cant afford it we will be back for our regular visits. i also liked how we could submit the paperwork online! read more

My wife, kids & I have been coming to ABC for at least 20 yrs. the practice has gotten larger but john has hired great dental hygienist and Drs. & the care has always been terrific! read more