I am a new patient and was warned ahead of time to show up 15 minutes prior to complete paperwork…read more This would have happened had my GPS not taken me a different direction (I take responsibility). I arrived at my appointed time and was greeted by the front desk associate. I wanted to leave after her poor treatment of me. She told me about the 15 minute arrival time and I explained but she said they have to tell everyone that. Cool, but there was nothing I could do about it at that time. She was snooty and gave me the side eye when I glanced at my phone. Granted, it is difficult to communicate these days with masks on, but I felt she was frustrated with me by making her repeat herself on a few questions. Had I not had a more pleasant experience after this, I would not return. BTW the only paperwork was a one pager that took 30 seconds to complete. Dr. Meleski and her medical assistant were super nice and I absolutely appreciated their kindness.

This is my second trip here. I'm a huge fan Ohio Health particularly for its small offices and I…read moreget great customer service all around. This office is similar. Only two doctors in this office. It's very clean and everyone is nice, professional and customer-oriented. The office is very clean. Certainly no complaints in this area. The receptionist greets your quickly and professionally. We were seen almost immediately (2-3 minutes). The nurse is also pleasant and nice. She is efficient, knowledgeable and quick. My wife had blood drawn quickly and easily which is rare. There are usually some kind of issues but NOPE. Not with this nurse. She was attentive and funny. Dr. Meleski seems to be busy. She is not as personable as some doctors I've had but, she gets the job done. Overall, we are satisfied.

The doctors are all very a nice.And so are the nurse practitioners.The office is very clean and…read morewelcoming

I have been with Dr. Heinlen for almost 20 years now. She is a very caring physician. She takes…read morethe time to discuss and explain all concerns and is a great listener. She cares for her patients both physical and mental health. The office staff is always friendly and caring as well. If you need an urgent appointment they always try to accommodate as soon as possible. I highly recommend Hilliard Family Medicine.

Recently changed primary care to Dr. Derek Stone as a new patient to try and find a Dr. closer to…read morehome. I am appalled by the attitude and disrespect by front staff and Dr. Derek Stone. I showed up ontime to my appt, but according the their "rules" that were not stated over the phone while making my 1st appt. I was supposed to show up 15min early to fill out paperwork. I asked if they could make an exception simply bc this was not stated when I called to make appointment. I asked if the Dr. was ready to see me and the male receptionist said No, but you have to be here 15 min early to be seen. I asked if I were to have to wait an hour to see the Dr. ,which I have done in the past, would he see me? NO, again. Then hands me 2 forms to fill out which i was able to do in less than 2mins. It takes time and preparation to go to the Dr.'s; for me, getting a babysitter, taking time off work, to not be seen by someone who is in the business of "Caring for people". I am truly sick, vomiting blood, the reason I made the appt. I'm glad that EVeryone at Dr. Derek Stone's office, especially front staff were so rude and unhelpful to be in the field of medical care. Worst experience of my life, while in my time of medical attention needed.

I feel like the building needs an uplift. The inside anyway. It felt very old, but all the docs and…read morenurses walk around with their own laptop so that was pretty cool. Only been once, but I like everyone I had to deal with.