I have had 3 surgeries there starting 15 years ago. My last surgery at Northwest was in July,…read more2025. The care and communication has fallen off to where I would never return. My pet got better care at our Vet. This IS NOT the best hospital in the area, as they claim. When I tried to get some answers regarding discharge practices and procedures, I was given the run around. When I did get through to someone and asked for a name, I was told they were not at liberty to say. When I asked why I was being forwarded to security I was told, because they Don't Like Your Questions. I got a call from the head of security who threatened to have me arrested if I called again, then hung up on me. You will be better served at another of the many hospitals in the area Coeur d Alene, Spokane Valley or Spokane. I also had 3 surgeries at Kootenai Medical and was given excellent care with all discharge practices clearly explained and followed. Good luck! ​

I previously gave a great review to the hospital. Unfortunately after my wife's recent total knee…read morereplacement I have had to revise my review. They have severe issues with staffing, competence. After her surgery she was brought to her room in uncontrollable pain. It appears the nerve block that was administered did not take, and The CRNA failed to inform the surgeon. He was also directed to perform a block after the surgery. He did not. I asked the staff for the next 5 hours to bring in a doctor or anesthesiologist. This never happened. It was only when I went to the nurses station and told them to prepare her to leave AMA, and I would be calling an ambulance to pick her up, did I finally get some help. Before leaving, the Doctor called in a prescription pain relief to Walgreens. When we arrived there, the pharmacist told me he couldn't fill narcotics with in 24hrs. It was very fortunate that I had recently had surgery and had pain medication with me. We also cancelled additional surgeries because of poor treatment with pain management , and staffing concerns. I would never have a procedure there again. I later had a procedure at another facility, and My wife later had 2 other surgeries at Holy Family. OMG, what a difference. She received the very best care, and actually left the hospital laughing. I would not recommend this campus to anyone considering a surgical procedure.

The worst! If you like invasive and painful procedures with no follow-thru regarding your results…read more(for endometrial cancer no less!), this place is for you! You also get the added bonus of having the office manager Lori say to you "we are done here" when you call her to inquire as to getting said results in writing! What a joke! Bonus: being put on hold forever!

Pretty bad, indeed. Not sure how they got the Best of the Best Awards, from what I experienced. Met…read morewith Jessica Capaul in October 2024 for an issue. We did some testing and adjustments, however, I was never quite happy with her analysis or care. So, I sought outside care, and thank goodness, found a very competent, caring provider who is trustworthy and has provided comprehensive information and direction. But wow!, interaction with Lori Amende , office manager, topped the subpar care from Ms, Capaul as she attempted to berate me for wanting a refund for a surprise billing for myself and insurance company for paperwork completion as well as my patient portal contacts with Ms. Capaul. For a minute there, I thought I was Zelenski in the Oval Office meeting! Sorry Ladies, I have a right to choose my care as well as protest poor service.

AnnaLisa and Nora (assistant) were super caring and knowledgeable about rosacea. AnnaLisa offered…read morenewer suggestions on managing it. The front staff was efficient and timely. They all cared.

Went in for a cyst analysis and possible removal. Assistant took forever to decide what I should…read morepay. D. Townsend finally arrived and want to do a full body check. She was very indifferent towards me and seemed to be in a big hurry.

What a caring, wonderful office. All the providers are amazing and really listen to you and care…read moreabout your concerns. They are up to date on the newest info and are working on research studies for new treatments not yet available to other offices. Highly recommend Dr Herdener, Dr Reed, Dr Lundgren, Amanda, Desiree and Trent! They are the best in the biz!

Takes forever to schedule an appointment, 7 months to be exact. Staff is condescending and rush…read moreyou. Dr Brittney Urso spent all but 5 minutes examining me didn't want to see any photos of my rashes, seemed incredibly inconvenienced that I was even there. Rushed out the door. I wasn't asked if I had any other concerns or questions. Don't waste your time go somewhere else. Felt like a high school in there.

Dr. Moss did my total left hip replacement just yesterday, 7/8/26. He's great. He explained…read moreeverything that he would be doing in surgery. Everyone at MWOS was great from the moment we checked in. The receptionist was very friendly and discreet when it was needed. My nurse, Cathy, was awesome She took great care of me, again explaining everything she was doing and why. I needed some special assistance at one point before going in for surgery and she handled it professionally and, again, with discretion. She also took care to include my husband in all conversations as did everyone who talked to me before surgery. The nurse who took care of me in recovery was great! I think her name is Wendy. Made sure I was comfortable and coming out of it well. The nurse who wheeled me out to the car whose name I didn't catch was also very friendly and made sure I was moving correctly when getting into our Jeep. Everyone here was awesome! I highly recommend NWOS and Dr. Moss. I have not had one bad experience there with anyone and am looking forward to having my right hip done there as soon as I can.

I have had four surgeries with NW Orthopedics: both hips, a shoulder and a knee, all total joint…read morereplacements. I've had three different doctors for them and each of them are top rate. Dr Lynch did my first hip, Dr McDonald did my shoulder and knee and Dr Reichard did my other hip. They are all amazing doctors.

Such an amazing place! Trina and her husband are so unbelievably sweet. It's my first pregnancy and…read morethey made me feel so freaking safe and comfortable! Very affordable as well! I highly recommend this beautiful business

Cannot say enough for this business! Hands down, THE best ultrasound I've ever had, and I've had…read moremany! They were so kind, helpful, and knowledgeable, and they truly care about you. Absolutely the best!! They had a great play area for the kids, and very comfortable/spacious ultrasound room with plenty of space for the whole family, and a large projector for everyone to see :)