Unethical business practices. Filed a BBB complaint and going to consumer protection next. They don't enable auto pay even though you enroll, they don't notify you of late payments until it's too late, they require a phone call once your payment is late and do not allow digital payment, their collections firm requires you to enroll in text messaging to make a payment (I'm certain they sell your phone number), and their email address on their website doesn't even work (try it yourself). This company is a scam. read more

These assholes will send you to collections without ever once having sent you a bill.

Colorado Toll Roads and Express lanes are a disaster. 1000x overpriced to the point no one even drives on it. Ridiculous.

Very unfriendly business. I made a mistake, and admitted it; I missed my exit and had to go over 4 miles to the next one, then loop back. They wouldn't make a one-time exception and waive my fee. So, I will just avoid using that road and find another way around, to which there are plenty. The CEO needs to not be a dictator and be friendly towards it's patrons, or just like any other business, they will lose customers. read more

Terrible customer service. E470 is wiling to work with customers when registering new customers and give them the discounted rate when making a license plate toll acct. NW does NOTHING..... and smugly tell you you have to pay the full price plus their "processing fees" ( highway robbery). They should look at their partners E470 and follow good customer relations. read more

Never got a bill. Just a collection agency. I have ExpressToll set up and I thought I was covered. NO for some go forsaken reason Colorado has two collection agencies. (Maybe more) Never heard of Northwest Parkway Authority and as a new resident how would I. This is dirt water politics to me. Like old school speed traps. Website has no number to call. Whoever let this happen is a moron. Governor needs to fix this mess now that he's done campaigning. read more

This tollway is way too expensive. I drive from Thornton to Boulder for work, so it's either suburban traffic or take the only highway option available. E-470 is nothing compared to your cost. $6.50 for a couple of miles!?! Seriously??? I took this toll 6 times last month and it costed me $78.00. I will not take your toll any more. read more

They never sent a bill or sent it to a bad address and now they sent me to collections. I'm stuck using my time to prove to them they never sent me a bill but neither northwest parkway or their collections company does anything to help this situation. It seems criminal. At this point they should be paying me. read more

This is not a locally owned company and their late fees are exorbitant. Please know the one-star ratings are authentic.

The rate is crazy expensive. They do not let you know what it will cost you. It is not that much of time saver. and the billing sucks. they charge a process fee and an 'other' fee that is twice what it costs to mail something. Avoid using this p.o.s. highway in the danver area read more

Rude customer service! Express pass messed up the billing with them and it cost me $140 on $14 dollars in tolls. I hope they get class actioned as no one cares when you call to resolve this issue. read more

Here's my experience: While traveling with my fifth wheel trailer recently, I was cut off from my exit from N-470 to N-I-25. I had no choice but to go to the very next exit on NWPKY and u-turn it back to I-25. The records show that I was on road for 1 min 10 seconds before I hit the return toll station, assuming another 1:10 seconds, they charged $6.40 each direction for a total of $12.80 for my correction. I got the billing as part of my Express Toll billing from E470. Ironically, they told me to simply contact Northwest Parkway Authority and they would at least refund half of it, if not all of the tolls. After several minutes on the phone explaining with NWPKY, I was asked what I would like done. I offered to pay one of the two charges if they would kindly credit the other half. The rep then stated that they would not credit me because I actually used their roadway, regardless of that I was forced onto it. Express Toll has been great to communicate with for various reasons over the years; Northwest Parkway Authority is most certainly NOT. I see many other comments about 'criminal' behavior...I feel strongly that they seem to have no moral compass when dealing with their 'customers.' I would have to believe that they have a contract with the state to operate here, and have performance requirements as part of that contract. I sure wish someone would look into this company's business practices! read more

The bills just keep coming and coming. I bought a new car and drove through their trap with my temp tags and received a toll bill 6 months after the fact. Even though I had an Express Toll account they said they were still charging me because I hadn't registered my temp tags with Express Toll, so I paid it. 6 months later I get another bill, this one with late charges and mail fees. I called and complained, they said it was a different charge than the one I had paid before. Even though the dates were similar I couldn't prove them wrong so I paid it. A week later, another bill for 2 more tolls, they just keep adding new ones. This place is a total SCAM and needs to be put out of business! read more

This company's tactics are deceitful and feel like a scam. I was driving on a public road after exiting highway 36. I continued straight on the public road and after some time saw a sign stating that I was on a toll road. At no point did I turn off the public road, at no time did I go into a toll entrance, at no point did I exit from the public road, but I was now somehow on a toll road. I immediately looked for a way to get off the toll road after seeing the sign, but there was no opportunity to leave until after passing under their cameras. I received a bill in the mail and called to dispute it, explaining what I said above. They told me that even if I accidentally got on the toll road I still had to pay it. I disagree with labeling it as an accident, and if I had accidentally turned off a public road and onto a toll road I'd happily take accountability. But this was entrapment. I was tricked into being on the road, and at no point made any sort of choice to try and use their road. I can't understand how they were allowed to build the road this way, where the entrance to the toll road is indistinguishable from the public road (see attached photo showing the intersection where the toll road starts if you continue going straight). I am contacting the Colorado Department of Transportation as well to file a complaint. This is a disgusting business practice, to trick people into using something that they don't want and forcing them to pay for it. I am not someone who was using their road knowingly and is now trying to get out of the bill. It was the first time I'd ever fallen into their trap and they refused to waive the $6.60 after I explained the misunderstanding. They don't seem to care about scamming people, it seems that's their business model. I have paid the $6.60 so that they don't try and con me more with high fees and debt collectors/credit report hits. I believe they should refund that money and apologize for their deceptive practices. read more

Northwest Parkway Authority - Public Services & Government Near Me - Broomfield, Colorado

I was driving the pay by plate at first, but since I go through !-25 north and south at least once a week, I got the GO Pass. It is great! Also, when you call customer service, you get a live, knowledgeable, friendly person to answer all your questions. It is a little expensive, but you will pay a premium price for ANY convenience. I use the toll lane all the time, because there are (usually) less cars in it. But if you have a GO Pass, you get a better rate. If I was trying to save money, I would just drive in the other lanes full of traffic and congestion. I love it and will now add my boyfriend to my account because Pat (agent 64) was so helpful on the phone! read more

Drove the E-470 Nov of 2018. Saw toll signs and was looking for a toll booth. Was blindly following my Google maps (no I didn't turn off "avoid tolls"). I mean, even when I realized I was on a toll road how much could it be? Illinois is 3 - 4 dollars, same in OK. Of course now I realize there are not any toll booths and wanted to warn fellow travelers not to use E-470 as the tolls are excessively expensive - in my opinion. A month after traveling through Colorado I get a Toll Bill in the mail for $22.50. Fool me once, shame on me, my own dumb fault (saying to myself as I resentfully pay my bill, and they threaten to suspend my license if I don't). Maybe this review will save other motorists from paying one of the most expensive tolls in the United States. There are alternatives to this road. read more

Warning. When driving north on I-25 heading to Broomfield there is no indication that the exit is taking you to a toll road until you are on the exit. Worst part is getting charged $1.00 for a "processing" fee and $0.80 for a bulk mailed letter on a $1.50 toll for driving less that 2 miles. No option to pay at a "gate" when exiting this highway robbery operation. Next time I'll take East Baseline road. read more

I want Northwest parkway to be held accountable and I want there to be a drastic change on how they bill. I have an account with Express toll that is on auto pay and Northwest Parkway contracts with express toll to use that auto pay. Several months ago I updated my auto pay credit card with Express Toll but they did not link it for the auto pay with Northwest parkway for payment. With a little over $74.88 in toll fees I received a bill for $658. That includes $25 past due fees for each $1.35 toll. That is 15 $25 past due fees plus a late fee of $1.00 per toll fee! I called Express Toll who quickly saw what happened and waived any and all fees on their end. They further called Northwest Parkway to explain the error and to make sure they were informed my account was in good standing dating back to the first charge. Northwest Parkway stated that they understood it was not my error but that my error was not paying the bills when sent by Northwest parkway. My account was on AUTO PAY...should I have looked at the bill YES I acknowledge that. With that said... I did not open them and did not look at them because I knew they were set up for AUTO PAY. I have $74.88 in toll charges and $583.12 in late fees!! With the oh so kind gesture (NOT) of 80% off of the past due fees they reduced my total bill to $238.65. Regardless, this is truly highway robbery and in an economy such as this I am appalled. I have the luxury of being able to pay this and I did but what about the people who don't? For there to be a charge of 26.00 in fees per $1 charge is criminal or at the very least unethical. Why is the late fee on every toll and not on the total balance for the month like every other bill in America. Something needs to be done!! read more

Dont use.. they are no good! Had a account and they still over charged me. Asked for a transponder discount to keep me driving the Toll they said no. I will be driving Dillon Rd to I-25 to express. DON'T USE! DON'T USE! DON'T USE! DON'T USE! DON'T USE! DON'T USE! DON'T USE! DON'T USE! DON'T USE! DON'T USE! read more

Did you know NW Parkway charges $4.40 regardless of distance travelled on their five exit section extension of E-470? I've been driving on the NW Parkway from Sheridan to Dillon (287) to save a few minutes. One exit, four miles = $4.40 E-470 from Pena to I-25 is eighteen miles and $5.90. They have an online calculator that illustrates charges per exit. Quebec to I-25 is over four miles and costs $1.25. Why does NW Parkway charge so much? Because they can! Now that Dillon is widened, I'll be taking an alternate route. read more

Go pay your overpriced bill ....IF YOU CAN MWWWwaaahhahahaha Get an error and try another card - same thing - error. Try paying via bank account - risky as it seems - same thing, another error. Three times in the past year I've received NWPW tolls and 2 of those 3 times their website has been down when I've tried to pay. There's no notice on the main page. I start to think it's me - my cards have been blocked? Did I enter it wrong 7 times in a row? Then remember this organization has a 1 star yelp review. read more

Yes this may be a small toll road but it seems to be run pretty well. It sucks that the tolls are tied to the price of inflation but that seems to be common with many places now-a-days. I have contacted the authority several times with questions regarding the road and always received quick and detailed answers. Pay By Plate has finally come to the road and that is a nice convenience. With the NW Parkway adding this, almost the enitre Parkway and 470 are now pay by plate or a discount if using Go Pay/EZ Pay. The website is a bit dated and could use some refreshing but the service from the authority has been top-notch. I'm not sure someone can be a fan of a toll road so I'll keep this a 4. read more

Northwest Parkway Authority - Public Services & Government Near Me - Broomfield, Colorado

Received first and only bill ($9.90) ever from NWPKY/GoPass that conveniently was already past the due date. After struggling to get set-up on their HORRIBLE website (because if your bill is past due, you can't use the just pay bill option, and got notice requiring you to call the office, but those were closed!) I sat up an account and to see my bill was now $33.20. UNREAL...SCAM! read more

$50 for a $1.35 toll I didn't even know I owed because I was out of the country for a couple months. These kind of ridiculous fees should not be allowed. Almost a 5000% late fee. Screw you. read more

Absurd late fees. These people are rude and even if you have had plates added to express toll account. They will force you to pay insane late fees, when they are the ones who send the bills out basically after they're due. Will avoid this toll at all costs. read more

Turned off I-25, under the impression that I had 1 exit to get off before the toll road started. That's a mistake that I won't make twice. What pissed me off was the fact that they charged me $1.65 in processing fees, for a toll of $1.35. Obviously, this is not about money. It's about deceptive business practices. They didn't state that I was on a toll road and they fraudulently stated the toll rates. I'll send them a check for $1.35 with a waiver on the back. If they cash the check, then we're done. I suggest that everybody else do the same. read more

They sent the bill late by 90 days with an assessed $25 late charge on a $1 toll. Then when I paid, they assessed another $20. This company is a scam and abusive in their billing practices. Avoid. read more

This place knows how to rip off people! and charge $25 late fees for $4 payment, I will never go through this area ever again and will tell all my friends and family to stay away. i got charged a late fee penalty while i was out of county for an emergency purpose unaware and unable to handle the situation at the time. i'd give 0 stars but i have to give 1 in order to write a review. read more

My review is the same as the others...received a call from a collection agency claiming that I owed over $100 for an unpaid toll from 2011! And I've never used the road. No bills were sent over that time, same as everybody else. And I've lived at the same location for over 35 years. Calling NW Parkway Authority resulted in absolutely nothing happening. Amazing that they've pulled this stunt for so long. read more

I called to see if I had any pending balances since I never got a bill from a toll pass a few months back it turned out that my account was with a collection agency for a 3 dollar toll fee plus a $25 charge for each month 3 months pass due ended up paying 78 plus some change im never using NORTHWEST PARKWAY AGAIN. This toll highway is nothing but a scam I don't recommend it to anyone. read more

I just received a bill A YEAR later. I have no idea if I took this tollway a year ago! Unbelievable.

Terrible! Terrible! Terrible! Horrible business practices. I've had an account for years, purchased a new vehicle and was told to switch the transponder to new vehicle until I received my permanent plates. Received a bill and over the span of 3 months, I was overcharged $80!!! Tried calling and talking to their representatives - most miserable, rude people I've ever encountered. (Vonnie, Gabriel, Adrian) Customer service is nonexistent here. read more

Scam, they don't actually send you a bill. They just send you straight to a collector. Someone needs to sue them. Class action based on all the reviews I see. read more

DO NOT USE THIS ROAD!!! Just received a notice from a law firm advising of a collection from 2016 and had to pay it. NEVER received notice otherwise. Called the customer service line and they had an address from 2010 in their system and "that's where they sent the bills to." That is bull!! Are you telling me that every time I move I have to call Northwest Parkway and advise them of my new address??? Who does that!? The bills should be sent to the address the car is registered to, am I right?? Unless you want to call them and track down your bill so you don't go to collections, avoid this toll road. read more

Huh, so I'm not alone. Received a call that I assumed was spam, saying I owed them money, yet every account from my phone to my mortgage auto-debits. I asked them to mail me any proof and I'd pay it, and they claimed they cant do that. Well, I dont pay bills that I cant see.. soo.. read more

I got my bill and needed to correct my name & address. The customer service rep, Andre, was condescending and rude. When I talked to his supervisor, apparently, they "get" your info by buying it though they have access to the DMV - neither times did my info transfer correctly. Went to pay online... payment website wasn't working properly either. I called back & let the company know. Will aim to avoid using NW Parkway in the future. Definitely an example of a private business with a state contract - not working in our best interests. read more

Toll was not clearly marked. I was charged a "Mail" fee of $0.65 for on online payment! SCAM!

Dont use this tollway. The owner of this is a crook. This is not owned or operated by the state. Also they sneak fees onto this hoping people wont notice. I was on e-mail billing and they charged me a mailing fee. I called and they said that is because they mail a bill. They said I needed to sign up for email billing even after I told them I got the bill via e-mail. Oh..BTW....Dillon road is free and runs along side this toll road. FYI. read more

Bottom-line: If you receive a bill from Linebarger Goggan Blair & Sampson, LLP, use a credit card you can monitor and easily dispute charges on. Why? Because when multiple "customers" victimized by this scam used a card to pay the bill, that card immediately received suspicious charges. It's jaw-droppingly despiccable. I was under the impression that NW Parkway was under the same umbrella toll group as e-470. Not so, it turns out, and they obfuscate that fact as much as is practicable. I took this road perhaps 6 times in the last year when we were moving and only recently received a bill just shy of $600. Want to see an itemized breakdown of your charges? Too bad, for the NWPKY never answers the phone ("Higher than normal call volume"), and the despiccable LGB&S firm can only show legal fees. It leaves one thunderstruck at how companies like this are just allowed to gouge people. There's a reason this is not a BBB-Accredited "business." This is a disgusting and predatory scam that preys on the most vulnerable communities, but wrapped in enough legal and local ordinances that it's considered okay - presumably CDOT loves it because it helps unburden their dreadfully-maintained roads. It's a shining example of greedy late-stage capitalism in action. The owners of this small (but critical) stretch of highway and their confederates deserve universal condemnation. read more

I consistently experience questionable billing, which only happens on this section of E-470. I now try to avoid this section whenever possible. read more