I recently had a problem that I attempted to correct myself and ended up needing help. My toilet had a leak because the wax ring was old and falling apart. So naturally, I did some research and ended up contacting Zoom Drain. They wrote me back immediately and were able to send out Jeremy Linson to come out and give me a quote, it was a little spendy, but worth it due to his technical proficiency, expedience, and willingness to spread some knowledge, plus I got hooked up with a minor discount! A big shout out and thank you to Zoom Drain and your tech Jeremy, if I have issues in the future you guys will be my first contact! Thanks You read more

Did not get the job done, left my side yard with inches of muck and mud and my garage door was covered in mud. When I brought it up, I was basically called a liar and that the crew left the work area in great shape. Took me hours to clean up their "great shape". Would not recommend. read more

Great service. I had a septic alarm on a Sunday and Cory came out within the hour. Cory was awesome. He took time to explain all components and found a quick, easy fix. Price was very reasonable. I would recommend Zoom to anyone looking for plumbing or septic service. read more

Aw man I was seriously very impressed. Their tech Jordan was just an overall friendly guy, super knowledgeable, not only answered my questions but was fine with watching them do the pumping. I'm a curious homeowner and I want to be involved on work at my home. We waited for the actual pump truck to arrive but it took only about 20 min. He had the covers up and was assessing how full it was in the meantime. The 2 guys from the pump truck were very friendly. They all work well together. At the end I went over the charges one at a time bc if I'm spending thousands on my home, I want to understand and approve of the numbers. He didn't mind at all. It took about 1.5 hours for the service give or take. They didn't leave a mess behind and our inspection papers will be filed. I can't say enough good things about this company. The office staff messaged me thru my yelp project which sent the convo to my phone via text. Receipt is emailed along with photos. Straightforward. Easy. Simple. One word of advice that if you decide to stay outside to watch and learn and look into the tank to see the before and after you will feel nausuous. I didn't feel it until after when I went back into the house. I won't be eating munch today. Call them for septic needs!!!! read more

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I've dealt with dozens of septic service companies after 50 yr of property management and ZOOM has been the most professional, effective, clearly communicating professionals I've found! Hats off the whole company! read more

They came out but unfortunately couldn't replace back flow but didn't charge us for turning it off or driving out for the estimate. They came out within 2 hours talking to their receptionist Nadine through yelp. read more

It's not enough to get 600 to pump the septic, and a phoney filing fee,they charged 50 bucks to use my water to spray the walls of the tank. After not getting 200 bucks for the use of a crust buster from me. They have to pad the invoice. Crust almighty! read more

4 Stars - Great Service with One Bump in the Road... We had a generally great experience with Zoom Drain, thanks in large part to their technician, Jeremy L. He was professional, respectful of our property, and took the time to clearly explain what was going on and what the service entailed. He was transparent, insightful, and apologetic where needed--truly someone who takes pride in his work and customer service. We had a clog at the kitchen sink which we had difficulty locating and clearing ourselves -- took three days, actually, until deciding to get the experts involved. We chose Zoom Drain. Jeremy's quality of work was solid, and their responsiveness from the moment we made contact was impressive. However, there was a scheduling mishap where dispatch confused our appointment with another customer's. Because of the mix-up, I had to cancel work meetings and rearrange my day, which was frustrating and inconvenient. That issue is what kept this from being a 5-star review. That said, Jeremy's work and demeanor were redeeming qualities and is why this is still a 4-star recommendation. He took responsibility, communicated clearly, and made a real effort to make it right, including recommendations in reconfiguring the original piping under the sink, which was not optimal. A little out of scope from what we had requested service for but, he explained things so thoroughly that we wanted it done right. Mistakes happen, but the recovery matters--and in this case, we think they did a really good job thanks in large part to Jeremy. Would definitely recommend them but would also be just as cautious with the scheduling. read more

Jordan was fantastic. Answered all my questions. Came out within an hour on Sunday and had the drains flowing again. Roto Rooter came out 15 minutes after he did and had a higher price after waiting for 2 hours on them. Jordan was very professional, listened and treated me great. Zoom Drain is my new go to! read more

We had a great experience with Zoom Drain! Jeremy installed a new Toto ADA toilet for us and it looks terrific. He was polite, efficient and left my bathroom exceptionally clean. The price was fair and I'd highly recommend Zoom Drain. read more

Called Zoom Drain over the weekend and thank goodness they were available 24/7. First person I talked to was the owner whom was out of town. He said to call the again because the person on duty could possible be helping another client. When I called back, I spoke to Nadine and told her my situation. She was able to refer her on duty Field Supervisor Jeremy and she gave me an estimated time of his arrival and that he should be contacting me soon. Jeremy contacted me and gave me his current location and his eta. He arrived promptly as indicated. Showed him the situation and he had an idea of what was going on. Approximately 30 minutes later he detected the problem and showed me what was going on and how he resolved the problem. His experience and quick thinking proved his expertise and knowledge on septic system operations!!! I highly recommended Zoom Drain for their friendly, honest and professional work ethics. read more

Jeremy and Jordan were awesome!!! They came out to do the estimate and take a look at what was needed, and actually completed the repair all in a matter of an hour. Timing couldn't be better! Top notch and I will be a returning customer! read more

Thank you so much! Great customer service, honest,quick reply on a Saturday morning. Came out looked at our situation said he had a couple jobs to go to first but managed to get us back up and running. Highly recommend. read more

I contacted about five service providers to have my septic "operation and maintenance O&M" inspection done for the County ... of the set, Zoom Drain was the first to reply, communicative, and candid about the process, and their charges. We were promised to get the job done in a few days and they showed up as scheduled. Their prices are competitive and the job was done neatly. Highly recommended ... read more

We ended up going a different way , Zoom returned calls , actually came out took a Quick Look ,

Great customer service and rates. Fast response quality work. I will always use them.

We are quite impressed with the quality of customer service from this firm! They showed up on time, with parts in the truck, explained the tradeoffs of various approaches to our plumbing problem, and provided an estimate that was considerably less than the other vendor we were considering. These people didn't just seek our business, they WON it fair and square. ETA: techs returned today to install the part they didn't have onboard yesterday. Again, courteous, helpful, skilled. Our #1 choice for future plumbing work. read more

They were able to get the issue resolved quickly and efficiently. Will consider again.

Great company, called about a backed up toilet. They were able to come out first thing the following morning. Jordan and Jeremy showed up in the freezing cold and cleared the clog on the drain line very quickly. They also took extra time to scope and jet the line and found a busted pipe and extensive roots in the lines as well. They got everything cleaned out very quickly and left me with a product to help keep the roots away till we can get the pipe fixed and possibly get a liner installed in the future. I would recommend Zoom drain as they were fast, professional and reasonably priced. Thank you for great service. read more

A solid 5 stars on Zoom Drain's response to my plugged shower drain issue. A 9:00 AM contact got a 10 AM response from Jordan. I was not available in the time window Jordan proposed. Needed to delay an hour. Jordon was very flexable in providing response at my convienance. Turned out the issue was septic related. Jordan was very quick at identifying the issue and providing guidance. All this and no charge for their response. I would totally recommend Zoom for plumbing needs based on response time, flexability and system knowledge and their customer service. read more

Zoom Drain has given such superb customer service, when working with Jordan I felt confident I was working with a true professional. I would recommend Zoom Drain to anyone who has the need. Five Star Review All the Way! read more

They could not meet my scheduleing needs but were very responsive. I'll keep them on my list for plumbers.

The Zoom staff were prompt, respectful and answered all of my questions as I asked them. They did an excellent job and I highly recommend them. read more

I had a Great experience with Zoom Drain. Jeremey was great Very knowledgeable and outstanding personality. Pricing was reasonable and service was quick. A great experience overall! read more

Called me back very quickly / in the evening when I submitted the request;scheduled to come first thing in the morning, showed me exactly what the issue was and cleared it up. Quick and thorough. read more

I was charged over $500 for a job that took less that 30 minutes I wouldn't go with this company however the job was done good.

Absolutely awesome service! Jordan came out and took care of everything in less than an hour. His kind and friendly attitude made him a pleasure to work with. The cost was also much less than I was expecting compared to every other plumbing related issue I've experienced in the past. Great job you guys! I will recommend you to everyone I know. read more

Zoom Drain did outstanding job taking care of our septic system issues. Jeremy came out the same day and gave us options to evaluate. Highly recommend Zoom Drain. read more

Clog sewer line. I had a resident who had a clogged sewer line zoom drain Service and Jeremy came out found that there were roots growing in the line and cleared it. He did a fantastic job. I would recommend them to anyone. read more

This company was quick to respond provided exceptional service , professional communication and dealt with my warranty company! I highly recommend and would call them again! read more

resolved septic issues quickly and keep in constant communication the progress of the job. Went out of their way to make sure it was done before going out of town. Highly recommend read more

Called Zoom, at 330 the day before Thanksgiving, for some kind of clog that was backing clean toilet water into the shower. Kristina took my call and after listening to the issue, dispatched Jeremy while we were still on the phone. Very impressive. Jeremy showed up 20 min later with it seemed like everything needed to complete a septic replacement, except the tank. It wasn't an easy job to find the 35 year old tank in the Graham Potato soil, especially with a modified system that fed from the opposite side of the house. Very impressive company and personnel. Jeremy was knowledgeable, thorough and an incredibly hard worker, digging and backfilling until he found the tank. He called for back up and Gordon showed up and between the two of them knocked a tough job out in a couple hours leaving around 530. I will never have to search for a plumber again. Zoom has the contract every time. And the prices are the best you'll find. By far!! read more