1. Northwest Research Center

    1. Northwest Research Center

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    Portland, OR

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    Northwest Research Center

    3.3 (3 reviews)
    Closed 6:00 am - 4:00 pm

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    David E Bilstrom, MD

    David E Bilstrom, MD

    4.1(7 reviews)
    6.8 miSouthwest Portland

    This review is for the office and total patient experience, as I have not ever seen Dr. Bilstrom. I…read moreknow they recently changed ownership or practitioner or whatever, and so we had to re-establish care (and pay AGAIN for the intake visit). However, every step of the way has been frustrating, confusing, and poorly run. First, to schedule an appointment was incredibly frustrating because she would not let me book without knowing if my insurance was in network. So I had to hang up and literally spend 45 minutes trying to verify they were in network with my own insurance even when I told her on the website it looked like it was. I also spent a solid 15 minutes on the phone with her going over all my insurance information and she claimed it was in my account now. When I get to the appointment, I AGAIN have to give my insurance information. They made it a point to ask me for it again, and asked me to send them the card to their email etc etc. which makes sense but they said they didnt have the information at all! The appointment itself was uncomfortable because they have a very cheap little blood pressure machine that takes SO long to read that my arm actually went painfully numb. I am a nurse myself and I know a bad machine when I see one. My blood pressure typically runs 95/55 (or close to). This machine pumped my arm up so high on the cuff, into the solid 200's and then slowly trickled down over what felt like an eternity. There is NO way you get an accurate BP with a machine like that, and its not wonder why after minutes of pain, my blood pressure read 120/70, which appears textbook normal but is actually high for me. Then I go to pay for my intake appointment and they can not provide receipts. They got my email and said I would get an emailed receipt, which I promptly never did (still waiting 3 weeks later). I DID however, get a bill in the mail which does not reflect the amount I paid that day, and now I have spent 3 days trying to get ahold of the billing department. I kept giving this clinic a shot. On my second appointment when I walked in, lo and behold, I was asked AGAIN for my insurance information??? Do they seriously not have it? I not only gave it to you on the phone, but also wrote it on my intake paperwork (in TWO different spots btw), emailed you a copy, and here we still are. She couldnt find the email, so I had to email it again. What a mess. After my allergy test, I was told I would be getting information on the cost for treatment in the coming weeks. I have not heard a thing, which is understandable as sometimes insurances take forever. However, I did start receiving incessant texts and emails about a prescription that I received, which the doctor totally failed to mention she would be prescribing. While waiting for one of my appointments, a gentleman arrived to check in for his appointment, and when he did, he was told he needed to pay his balance. He was so confused and said to the lady, "I've been coming here for 4 years, I have never paid a cent. Why do I have a balance now out of nowhere?" So it is not just me that is stuck in a messy situation. They seem to be a mess. This clinic is disorganized and it makes for a very awful experience. The actual medical care is mediocre. I do not recommend.

    Dr Bilstrom is the best! He is personable, professional, kind, helpful, and extremely…read moreknowledgeable. He has your best interests in mind. I highly recommend him!

    Baker Allergy & Asthma

    Baker Allergy & Asthma

    3.3(20 reviews)
    6.4 miSouthwest Portland

    Dr Crum is excellent | great care…read more Our 20 month old had a red rash around his mouth after he came in contact with avocado and chickpea foods. We were referred by our pediatrician to come here. The staff is excellent here. We arrived early for our appointment, filled out 4 pages of paperwork (took 5 min), and was seen within a 5 minute wait. Jonah took down our information and checked our 20 month old's vitals. After that, he gave my son a toy airplane while we waited for Dr Crum. Doctor Crum is excellent. He's very knowledgeable and explained to us what he was planning to test our son for: chickpea, green pea, and avocado. Five pricks total though because we had to have the control and saline. The pricks don't pierce the skin or cause bleeding. They're small too. Jonah was quick and our toddler did very well! A team of 3-4 other staff members came in to check and measure the results on his back. This was all very quick, so we waited about 15 min total. Thankful that our son was showing negative results to all of the testing! Dr Crum gave us various creams to treat any future contact dermatitis flare ups. The whole appointment was very straight forward with friendly and knowledgable staff. I would recommend this place to anyone who experienced asthma or allergies.

    Don't waste your time coming here if you have food sensitivities, the provider didn't even mention…read moreit as a possibility when I was telling a detailed account of my reactions. The person over the phone misinterpreted what I wanted to come in for and the provider (who came in late) spent the whole appointment telling me I don't have the disorder the receptionist wrote down (yeah, I know that). No **allergy**, no follow up. Dingy rooms with screaming children. My primary care practitioner said this place sounded "bad" when I told her what happened, prompting this review. And they charged me weeks after my appointment. Thanks, guys. Really unimpressed.

    Photos
    Baker Allergy & Asthma - Shot clock! Not the basketball one.

    Shot clock! Not the basketball one.

    Baker Allergy & Asthma - Check in and waiting area.

    Check in and waiting area.

    Baker Allergy & Asthma - Check in for Doctors appointments and shot clinic.

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    Check in for Doctors appointments and shot clinic.

    West Hills Allergy and Asthma Associates - layout of testing

    West Hills Allergy and Asthma Associates

    1.7(39 reviews)
    6.6 miSouthwest Portland

    I'm motivated to review this practice due to the volume of negative reviews -- my experience as a…read morenew patient this week was fantastic. I saw Dr. Anderson-Cowell, who's bedside manner was extremely kind & compassionate, she took real time to talk to me & listen to my story, which in turn, helped build a treatment plan that I am committed to & I trust. Already I noticed improvements in my condition (which admittedly, was pretty lousy when I showed up, so I had room to improve!) I think a patient's level of satisfaction is likely based on expectations & participation. Yes, I was at the office for a couple hours, but I brought a book & bottle of water. I did see a very hard-working nurse, as well as the doctor & her scribe. I was given a 23-pt allergy test done during my first visit, after an extensive interview. (Also -- new patients: wear sneakers, in case you have to run on a treadmill as part of your oxygen-saturation evaluation. ) And yes, I was told I wouldn't get my results until I had a more in-depth follow-up testing a couple weeks later, which I have already scheduled. Thankfully I have insurance through my employer that covers all of these tests (which add up quickly), I know not everyone has that opportunity. From setting up the initial appointment to check in process, to wait time to communication & teamwork of the staff, easily the best experience in medicine I've had in recent years. Highly recommend for allergy & asthma sufferers.

    Want to bill us $75 to change our appointment 2 weeks in advance!! NO WAY! That is unethical and I…read morehave NEVER BEEN TREATED LIKE THAT! Go somewhere else please

    Photos
    West Hills Allergy and Asthma Associates - West Hills Allergy and Asthma Associates - food allergy testing

    West Hills Allergy and Asthma Associates - food allergy testing

    West Hills Allergy and Asthma Associates
    West Hills Allergy and Asthma Associates - About Dr. Price

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    About Dr. Price

    Northwest Research Center - allergist - Updated July 2026

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