Did a great job. Would highly recommend these guys . Came out quickly and were very professional.read more

I have found black mold in both my bathrooms in the house I'm living in. This company has sent out…read morea mold technician to do air quality tests and unfortunately it looks like I may have fully remodel them. The technician, Heath is a true professional and has explained in detail what he is doing. I definitely recommend this company. Have a Yelptastic day

A quick note: The service options recommended doesn't say 'Water Mitigation'…read more In November, our leaking kitchen faucet brought us to Pruden Restoration. It was a recommendation from our AHS policy recommended plumber. JC arrived within a couple of hours of the phone call from the plumber. He knew exactly what was going on, and how to help. While he explained and worked from a position of 'worst case scenario'. We were thrilled to know that it wasn't the worst case. JC went above and beyond to reach out to my insurance company to onboard them with the issue and impact. Within a few days his team was back with blowers, fans, plumbing, etc to mitigate the water and the potential mold. We were extremely pleased with their service and attention.

Folks! You won't be dissatisfied if you go with this top nOtch group. I would recommend Pruden…read moreRestoration to even my mother. Do it! You won't regret doing business locally.

These people will come to you at anytime. I called Servpro to respond to a sudden burst of water…read moreand they answered the phone and had someone out in under an hour. Everyone is very friendly, especially Becky and Brian who make you feel like they're there to truly take care of you. I would highly recommend them.

After my house flooded due to burst water pipes, Servpro said they would do the restoration…read more Ghosted me for 3 months after I called every week and they said their guy would call me back because they want to do the work and will schedule it. Then after 3 months I called on Monday as usual and the sweet receptionist said the restoration guy dropped the claim after submitting an unethical claim and he thought it would reflect poorly on their business. Instead of calling me and letting me know they wouldn't do the work, I had to pet it out of them. Very poor communication, organization and morals. Would not recommend this company to my worst enemy.

Requested a quote to do a garbage disposal install. William came out and said it is entirely…read morepossible to do it, a sink, and cut out the counter and cabinet, but he has to get with his master plumber to finish a quote. Then ghosts me for 4 months.

After our house was heavily damaged by the Memorial weekend tornado in 2024, Bear responded…read moreimmediately to our phone call. They have provided assistance and guidance every step of the way in our rebuild and insurance coordination. Both Bear and their subcontractors have been great to work with. We will never use anyone else and highly recommend them.

I had Stanely Steemer come out to clean a couch and a large carpet I had purchased from Haverty's…read more They were both about one year old and CLEAN. We just wanted to start a schedule where they were cleaned once a year to keep them nice. I spent over $1,400 on the carpet. They ruined it. The couch was fine and no damage was done. The less than one year old rug was destroyed. I even called them with the info on the tag to explain what it was made out of first and they said no problem. Since it was winter they took my rug to the shop and then forget about me. Weeks passed and when I called to ask if they were ever going to bring it back they said yes and brought me back a still damp rug. After walking on it for few days it became dingy, dirty and crushed. They came back out for a redo in my driveway and it looked a bit better but it was destroyed. 6 months later I am still upset every time I pass my rug and wanted to warn others to make sure it comes back dry as I have learned a very expensive lesson.

I'm much happier that 2 other guys came and redid my carpets. Made me feel heard. The…read more Quality Control man did everything I expected from a quality company

NWA Restore It helped me out TREMENDOUSLY when I had a major water issue throughout the first floor…read moreof my home. I am extremely grateful for their hard and professional work - the ultimate validation to me was when their mitigation work was complete and my contractor for repairs was ready to begin construction. In the words of my contractor "wow, these guys did a great job". Ultimate peace of mind moving forward knowing I wasn't going to have to worry about residual issues arising post construction from the mitigation side.

During the process of leak testing and even during the estimate process, I thought "wow what a…read moregreat company, smart intelligent efficient people." As soon as the work started I realized we were in trouble. They use sub contractors who are God awful messy and leave giant piles of trash everywhere they go. The work is sub par to straight trash. All of which you would think NWA restore it would be ready and willing to fix. They had to tear out flooring and redo it. They tore up our trim and weren't even going to fix it until we complained repeatedly. We have had to do several change orders and I firmly believe we will be left to figure out how to get the workmanship we agreed upon elsewhere. The project manager Chris loves to say he'll take a look and then never gets back to you. We have been left in the dark communication wise from the start, unless we reach out with very specific questions. Just all in all the worst experience I have ever had. I wish after mitigation we had parted ways. This process has been more traumatic than the initial flood.