The new owners are friendly and easy to work with. The prices are better than other storage units…read morein the area and the facility is clean. New updates are supposed to be coming so I'll update my review once the updates are complete.

Great new owners, really making the place a secure safe place to store my stuff. Customer service…read moreand great and would recommend this place. Prices are great, and cant wait to see what is next on their list.

Easy access and very secure. The on-site staff are accommodating and pleasant to work with.read more

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

Avoid at all cost! I rented a unit for $271 last January. After only 7 months my rent has…read moreincreased to $394. Bait and switch. Moving out ASAP at a cost of $1,000. PS - late charge of $75 if 6 days late on payment. Monitor closely.

Well II rented a space at the McLaughlin blvd site and told the man that I really didn't even know…read morewhat I was storing but I packed it all so I had a pretty good idea of what was in there except for a few bags I just threw in without having to pack them as they were already full of things. However I was storing all my tools too which I neglected to mention to the man . The bag was so heavy that I had to drag it into my unit. There was about 5 duffel bags 5 backpacks and a couple bins my large bag of tools and 7 hard hats and a few loose things that were too big to stuff in a bag. The rent fluctuated from 29.99 to a whopping 89.00 which was a dollar less than a unit twice the size of mine.so every three months or so they would do something stupid like that then I would have to call and fight with them . and they would come down 20.00 or so . They would say well we can charge whatever we want. So they would advertise on the internet on their site that the one I was renting was 27.00 a month with no first month perks when at that very same time I was paying 8900 a month and they wouldn't budge below sixty nine. In the two years they were holding my thing I entered it once and that was about five months before I moved out. After I left with a harmonica in my hand which was all I had taken I remembered not seeing my hardhats but didn't think much of it I just thought that I might have laid some bags on top of them . So the day came when I wars moving out and my thing were in route for the auction because I missed a payment the month before . The gal in front who I assumed was the mans wife took my 246 dollars to get the lock off that they had placed on it to get my things out . I started removing bags and noticed within the first three minutes that my tools were missing and so were my hardhats. Someone had gotten in my unit and had so much time without worrying about getting caught . My thing weren't messed up in anyway . So it had to be an inside job because any other thief would have ram sacked my unit so as not to get caught and certainly would have left it open . So within 3 minutes I was pissed and went back to the office and low and behold it was locked and the gal was gone. J waited for a while for her husband to arrive and no one showed up I want a full refund because all the other things in there were junk and I'm sure my tools have been missing for a very long time. So I was paying astronomical monthly payments for nothing because my tools were more that likely gone a long time ago. There were tape measures wrenches tape socket sets just everything I owned was in that unit . So the only person that knew that I didn't know what was in there ,or so he thought , was the man who I believe they call Kelly. His wife must not have wanted to deal with the whole thing as she took off without even mentioning to me that no one was going to be there at and zero mentioning that she was taking off. The person that took all my things certainly wasn't concerned about getting caught and definitely has a master key to all the units even though they say they do not have access at all . That is a lie . I dont know everything he took but I do however know that he took my entire duffel bag of all my tools. How everything went down the day i moved out is obvious that they were involved . Funny how Kelly never showed his face after his wife suddenly left without notice. So if your renting at this location they do have a master key that is certain..

I've just received a phone call from a representative of Northwest Self Storage. They offered to…read morerescind my rate increase if I were to remove my negative review. I declined their offer and will let my review stand as a cautionary tale to any current or potential customers of Northwest Self Storage / EZ to Stor It. If others are fed up with unjustified rate hikes, I would encourage you to make your voices heard. - - - To be fair, the Northwest Self Storage representative mentioned that they had future plans for capital improvements for EZ to Stor It, such as adding roll-up steel doors to the 10x20 units. I'm sure that's great news if you're in a 10x20 unit. As I'm not, it doesn't really affect me in any way. As a businessman myself, I would like to point out that customers typically respond better to honesty than lame "as you know expenses are steadily rising..." bs. If I'd received a letter that said "We at EZ to Stor It regretfully have to increase your rent, but are excited to announce the following facility improvements..." then this review would have never been written. With that said, I will gladly update my previous review when said improvements are made.

Update: 50% refund…read more Yeah, don't go with these guys. i had specific instructions for my move both to the rep on the phone (xavier he's great) and to them directly. all were not really cared for properly. I should have just gotten my friends and a uhaul to move, but i was promised it would take 5hrs. i was billed 5.5hrs. tip top of the money i had left. and they didn't even have time to move everything. why? because their recklessness with my things i didn't want them carrying my computer monitors. they were hired to pack and move stuff across portland. they came at 1:30 when they said only to tell me that they didn't know they needed all the packing stuff. they eventually arrived nearly 2hrs later and towards the END Of the original window i was promised without any 'hey we will be there at this ETA' they said they got stuck behind a train, which is fine i guess? but no update after that until i called and complained, which got me a 5% discount, which is nice i guess? but like everything that happened after were MASSIVE red flags, both for the computer and the 'movers' which felt like contractors they just hired for whatever without properly vetting. i had a small move, 2 rooms. they were the slowest movers and most reckless movers i've ever hired. but i don't really blame them fully for that. supposedly they were working since 8am and just drove up from salem or something. they didn't even eat lunch. is that even legal?! no wonder they came to the door exhausted already and out of it. These 2 guys did the best they could, but honestly with how exhausted I was from helping them (something i SHOULDN'T HAVE HAD TO DO), they were doing a good job, but that doesn't really matter. In the end this guy ruined my $2000 custom built standing desk for music. not sure if i can get it repaired or fixed. he undid it and said he will put it back together. it was pretty easy just a few bolts into the joints between the wooden top and the legs and putting on the keyboard tray. easy stuff for the most part (when you have a drill, i don't own one). this guy didn't even look at where he was drilling or understand how the desk was put together after showing him specific things. he just drilled in the bolts and they hit a part that they're supposed to go into but was put in backwards making it impossible (on purpose) to get the screw in. this guy just kept drilling harder and harder and when i asked him about it he was like yeah it's supposed to sound like that. He either was so exhausted he couldn't think straight or just took on tasks he could have said 'yeah i don't know how to do that, can you do it?' either way now i have a broken desk that's only partially built and put together. i am really glad i moved all of my expensive stuff to my place with a friend last weekend, because they definitely would have broken a lot of very expensive things! I also gave them a mattress cover to put on the mattress, and they struggled doing that. You are movers wtf?! i zipped it up about half way and moved on. Then when we got to my new place they didn't even use it and put the mattress on the pavement to get a better angle or something. like what was the point in bringing it?! They also dropped a bunch of precious memories i had in a bin in a bin, they said they took them out because the outer bin couldn't close (bs). They were holding it open wrapped around their arm and i asked them to close it as it doesn't look secure and he said it would be fine, then immediately drops it with pictures and papers dropping on the ground and getting dirty. Anyway this all just happened. and there's no way I can live in my new place due to the lack of time they afforded to me to actually place things in the right spot. At least my bed is in the right spot. luckily for now i am in a short term rental because my last place had mold and why I am moving. i am highly allergic and being there as long as i did, both to wait for them to show up and how slowly they worked on loading the truck, I am feeling sick again because of it. The estimate was low balled to say the least because these guys move at a snails pace because this company overworks them and treats likely their staff like crap. these are probably more desperate people looking for an easy pay day. one guy was like 'i worked 4 days this month' and the other one worked 6 days in a row. a 12 hr day without a break outside of driving (which isn't a break) isn't really fair or legal? I paid nearly 1k for this move, and you can't afford to give these people a proper break between moves? I'm sure they weren't making nearly enough either. Lastly they pressured me to sign a thing at the end of the receipt that says everything was delivered intact, which i didn't sign. Anyway go with another company, not worth the risk. I didn't have another weekend to do this move as i need to have a livable space and that takes time as well. Anyway the movers were careless, slow, expensive, and ignored instructions.

All Service Moving did a great job. However, I was pushed…read moreinto signing a release of liability half way through. The rep said turning it sideways to get it thought the door was a special event somehow and that I would have to sign some papers. Seriously, I'm paying $700 to move a 350 pound object from the parking lot into my apartment. All Service Moving should bake the liability into the cost. If they drop it and I can't fix it, I'm willing to eat the $3k to buy a new one but they should at least agree to haul the old one away and move in the next one for free.

This place is very very expensive, for a 10x10 indoor space it's 233/month. It's at least a secure…read moreplace needing codes to get in and out, as well as security cameras all over the inside of the storage building. The only problem is that you're going to need a flashlight or a headlight because the lights do not provide any light in the units, plus she's shut down into power saving mode when no motion is detected, and that's after 5-10 minutes, so that is very frustrating

10/10 experience! The site is extremely secure, and the property manager--along with the rest of…read morethe staff--is highly professional and keeps everything spotless. While the prices are slightly higher than some competitors, the peace of mind and quality service make it absolutely worth it. Gavin Hasson

Easy move in. Truck available. Easy move out. Always felt safe entering and exiting. Would…read morerecommend.

Great customer service, very clean & neat facilities....and I also used their moving truck that was…read moremade available to me as a new storage customer. My storage rental, the interaction will all staff members, the complimentary use of their moving truck all exceeded my expectations. I have already referred this facility to my realtor, and other business owners that I know! I am a very appreciative & happy customer!!!