What a great trusted business. The support and customer service were phenomenal. I felt that I was…read morehandheld through the first time I required the use of a storage unit.

I wish i had more stuff so i could have a reason to keep storing with them. The property is very…read morewell taken care of and the customer service was next level. I would highly recommend using them for all your storage needs!

amazing, safe, secure, great prices self storage! manager lives on site with his 2 super cute…read morekitties!! would recommend this self stor to anyone. quality units & lots of options for units!!

We have been with Columbia Self stor for a long time. Excellent customer service. It's a husband…read moreand wife team, always courteous. There were a couple of times we were late on our payments because my husband was in the hospital. They were so great about it and never charged a late fee. My husband and I highly recommend them. They have been great to work with.

It's so refreshing in this day and age to be greeted with a smile and an actual eagerness to help…read morewhen you walk into an establishment. I have had a storage unit at this location for years. This is hands-down the BEST storage facility I've rented from. The facility is well-lit, has easy access and is always clean. The gigantic drive-in off-load area is the best in town, and a godsend if the weather is bad. The indoor units are climate controlled - which is also a plus. The staff is always friendly. Alec and Revin (manager and assistant manager) are the sweetest, kindest young men and they always go above and beyond if you need help. I had to move out recently and realized I didn't have my key. Revin offered to drill out and cut my lock off so I didn't have to drive all the way back home to search for the keys. Despite the lock being difficult to remove, and me apologizing for the inconvenience, his genuine smile and friendly attitude never wavered and put this old woman at ease. I highly recommend this location for your storage needs. The facility and the people are top notch. Alec and Revin are role models for how companies should treat their customers!

Several days ago I booked a hitch installation for 1:30 today. I showed up, they confirmed my…read morereservation, they were just finishing up one hitch installation and I was next. Then five minutes later they magically had five more hitches that needed to be installed ahead of mine so they couldn't install mine today. Unsure why they have a reservation system.

Brenden was amazing, not only providing me all the information for a seamless transition, but also…read moreproviding two helping hands while I was vacating, unmatched customer service! Used this storage room for about a year, and the staff was always friendly and helpful when it came to any issues as I was not in state.

The office manager is rarely here and the gate code has not been working for three hours on a…read moreSaturday. Very poor customer service and very high rates for such shotty service.

Rates have gone up at a ridiculously fast lace! Dint recommend! They have people living on site…read moredespite their policy stating it is not allowed. Our space for 2 trailers is over $450 per month for covered storage and the roof leaks... we're moving ASAP!

I was on a road trip exploring the beautiful Pacific Northwest. I needed a short term storage for…read moremy truck and trailer. I found this storage area online and decided to give it a try. Both the staff and storage area was fantastic. I felt very safe leaving my truck and trailer on site. Both Dan and Judy were very helpful, Judy was a very warm and wonderful person. Thank you for safely storing my truck and trailer.

I was warned that they increase their prices often, but their manager assured me that doesn't…read morehappen. So 3 months after I rented a storage space, the price increased by 1/3! From $99.50 mo to $149. No warning & no explanation. Beware!

STAY AWAY! Literally 3-6x the price of right down the road. Limited hours. Paid over 1000 dollars…read moreto store my stuff there for a few months, came in maybe 4 times. Code didn't work half the times. Cut my hand badly on their door as it is extremely sharp.

We've had a storage unit at this location since August 2015. We started out with a small inside…read moreunit, mainly storing holiday decorations (yes, we have a lot of decorations). In June 2019, we moved up to a larger outdoor unit when my Mother in Law passed away and we had to store of few of her items until my husband could decide what to do with them (he's still deciding). Karen and her staff were very helpful getting us set up the first time and when we moved everything from one unit to the other, everything went quickly and smoothly. The entire facility and grounds are very clean and well-kept. We often see Karen tooling around in her little 4-wheeled buggy keeping an eye on things. She always waves and says hello. Rules are strictly enforced inside and outside the units too. Prices are fair and reasonable when compared to other storage places. And we've always felt our stuff was safe and secure. The only drawback to having an inside unit from an outside unit is that the inside units are climate controlled and I don't think we found one bug or spider (or rodents) in the four years our stuff was stored. Often times it was hard to find the complimentary flatbed cart (used for transporting things from your vehicle to your unit) because there isn't a designated spot for it to be stored. We'd sometimes have to search throughout the whole building for it. The outside units are easier to pull right up to and unload but they are more exposed to the sun, wind and rain and we've had an issue with dirt and spiders. But that's nobody's fault. None of our stuff has been damaged however and we keep a broom in the unit to clean the cement floor. Sometimes we've taken our leaf blower over to clean out the entire inside. You just adapt. I love that I can pay online and take care of business from home. Although going into the office to speak with Karen is a pleasure. She always has a big bowl of candy on the counter too. All in all, we've been very happy with our experience these past 6 years with NW Self storage.

Let me start by saying that the lady in the office is great & this review has nothing to do with…read moreher. She is friendly & helpful. We had a storage unit here for about a year & a half. We just moved out on Saturday, as we bought a house & were ready to get our belongings. As we were loading things into the moving truck, we found mouse droppings on many of our things. They burrowed into a sealed bag with blankets & chewed up the blankets. They left droppings all over boxes, lumber, everything. We had to throw some things away & we will probably have to throw more away as we sort through boxes. We were spending over $200/month on this space. It is unacceptable to spend that kind of money & have your belongings invaded by mice!! I have had storage units before & never experienced this. I am attaching photos to warn other potential renters! The owners of this property need to fill in any open space where mice can get in. I do not recommend this storage facility based on our experience.

The new owners are friendly and easy to work with. The prices are better than other storage units…read morein the area and the facility is clean. New updates are supposed to be coming so I'll update my review once the updates are complete.

Great new owners, really making the place a secure safe place to store my stuff. Customer service…read moreand great and would recommend this place. Prices are great, and cant wait to see what is next on their list.