Came by for air in my tires. They also did a complementary check on my tires the scanner read my…read moretread was low. I didn't have the time or money, but when I looked into it a few weeks after I reached back out to them and they had a great deal. Service was quick and easy and thorough very satisfied.

I brought my brand-new car in on a Saturday after popping a tire, and the experience has been quite…read morefrustrating. First, they told me they ordered the replacement tire -- but when I called on Monday to check the status, they admitted it was never ordered. They placed the order then, and by Friday, I was told my tire was finally ready. After picking it up, I realized they had ordered the wrong tire. On top of that, my wheel had several major scratches. Thankfully, Salvador, was very helpful and understanding throughout all the issues. He helped get the correct tire ordered and did his best to make things right, which I really appreciated. Still, when I went back to have the correct tire installed, the wheel came back in worse condition than before -- this is a new car to me, and my wheels were brand new when I brought them in. They did offer to reimburse me for the cost of having the wheel powder-coated to fix the damage, which I do appreciate, but honestly, that doesn't make up for the carelessness. I now have to spend my own time and energy finding someone to repair something that should never have been damaged in the first place. First photo was Friday, the first time we picked up the wheel. Second photo was today after the correct wheel was put on. ****EDITED**** 11/27/25 I received an email from the support team saying they would reach out, yet it has been over 2 weeks and no response. I did have to take my vehicle to another shop because Discount Tire did not balance my wheels, and weights had been knocked off. Not only that, the new shop informed me that my wheel is bent. I was never made aware of this in the many visits to Discount and multiple times they had my car/ wheel. If i could rate 0 stars I would.

Our recent experience was a mixed bag: The initial service seemed fine and in keeping with what I…read morehave come to expect from Les Schwab. However, hours after my daughter left the business driving her Toyota 4Runner, one wheel fell off of the vehicle. Fortunately she was driving very slowly on a snow-covered residential street when this happened. I contacted the store the next morning and spoke to Kenny, the manager on duty. He arranged for a tech to meet us at the vehicle and put the spare on. The tech beat us there. He already had the vehicle lifted and was waiting for the keys to access the spare. It was bitter cold (maybe 20 degrees) during this time. He put on the spare, made sure it was adequately inflated, and then checked the torque on the remaining wheels. My daughter drove the vehicle to Schwab, where Kenny explained that the likely reason for the mishap was that this particular wheel had to have the TPM removed by drilling it out. They washed out the resulting debris. Kenny believed that the wheel had ice on the backside when it was installed on the vehicle and properly torqued (per reviewing the video of the service bay in question). The ice eventually melted, resulting in loose lug nuts. Kenny explained the above to me not as an excuse, but simply as an explanation of what likely occurred. He told me that Les Schwab would make the vehicle whole again at no cost to us. He made it so. As a result of the mishap, the wheel was damaged, the wheel studs were questionable, the rotor cover was bent, and an internal portion of the fender popped off. Kenny ordered a new wheel, they replaced all of the studs, bent the rotor cover back into position, and purchased and installed new clips to hold the fender component back in place. Another factor was that after having the new tires installed, my daughter drove to the dealer to have an oil change performed. It was possible that the dealer had removed the wheel during their service, but since they were closed for Christmas Eve, we were unable to speak to them. Kenny waved this matter aside, saying that he would correct everything even if it was the dealer who made the error. While it was very disconcerting to have the wheel fall off, Kenny did the absolute best he could to satisfy us as customers. I am sure the tech who installed the wheel with ice on it learned an important lesson. Kenny's ownership of the circumstance and measures to correct it left us feeling very satisfied with Les Schwab. Kenny could lead a Master Class on customer service.

Quoted me 3k said need sway bars bushings etc for second opinion and 90% of bill wasn't necessary…read moreanytime soon

Grant & Makenna were super amazing and helpful , we lost a value steam on boat trailer on Sunday…read moreAfternoon. Elite Tire & Suspension has won all our Business and we will be sure to Tell Everyone what Great Service Elite Tire gives .... Thank you You Saved Our Family Fun Day on the Water , Hayden Lake , Idaho

Justin is absolutely amazing! I got a nail in my tire and they got me in right away. Super nice and…read morefriendly service. Very knowledgeable shop. I'll definitely be back when I need new tires!

My family trusts this shop. We have been customers for over 7 years. We are always happy with the…read morerepair work. The service desk is very knowledgeable and friendly. This is also where we buy our Goodyear tires. It's great to have the business card of a repair shop that you can count on in your wallet. Eg. If a tow truck asks me where to tow my vehicle I have the address on-hand, even if it's after-hours. I always carry New Concepts' card in my wallet.

Needed some freeze resistant windshield washer fluid... they…read morehad 3 types in stock! Very friendly and attentive service!

Store hours state open until 5. Came for one thing of oil at…read more4:45 and they were CLOSED! Thanks.

As things are want to do, the tires on my wife's van were in need of replacement. IDL (said Ideal)…read morewas very prompt to give me the information I needed to make the decision and get me scheduled. The price was just as outstanding as before, and I got better quality for the budgeted amount. I am very happy to be purchasing local. Shaun and Chris were so polite and helpful!

From the owner: We believe the success of your business, is the success of ours as well. We offer 24/7 roadside…read moreservices for commercial vehicles, 24/7 tire repair as well. You will always speak to a real person. We are locally owned and operated in Hayden, ID and our service team is always ready to assist our customers.

Nice surprise, I needed a break light changed, normally I would do something like this myself but I…read morewas a few miles from home and thought I would just have it done quickly. I pulled into Silverlake Auto in "couer d'alene ID. i was greeted with smiles. I said I needed a break light fixed rq while I waited. the guy behind the counter grabbed his jacket and followed me outside. He took my lenze out in bout 1min popped the Burt bulb out and bingo had me fix and ready to go in under 5min. I started to pay and he said no way that it was ok shook my hand and was happy to help. This was a shocker for, I've never been treated so wonderfully by an auto repair that I can remember. Well, this is a no-brainer, they won all my service needs in the future. Very Happy

I recently purchased a 2003 Subaru Outback and noticed the air conditioner not working best. I…read morediscovered Silverlake Automotive had best price by at least $75 less than two other dealer service centers. Upon reading previous yelp reviews here I was cautious to make sure I understood all that they would deliver along with up charges for additional problems that might be discovered. I am very pleased with the results. My air conditioner works better than expected at the price and time allotment quoted!! And bonus - the gentleman at the service counter was very knowledgeable, patient, kind and respectful!

A friend sent me to this business, telling me it was good and reasonably priced. I had a huuuuge…read moreoil leak that desperately needed attention. I showed up to my appointment with all my entertainment stuff, as I thought I would be sitting in the waiting area until my car was fixed. But Jim offered to drive me home to wait since he had to go that way for a short errand. So that was really nice. My appointment started at 10am, and I had my car back around 3pm. All fixed up! Plus a random extra bolt put in place to stop my exhaust from rattling, so that was cool! The price was certainly reasonable. I was very happy with the entirety of my service and would absolutely recommend it to others... Thanks, Jim!!! :)

These guys actually charged me $361.20 in labor to replace a wiring harness in the column shifter…read morefor the overdrive off button. Seemed excessive to me. This is on top of $159.00 for the part. I wanted them to see if they could fix it but not at $540.00 total. When I objected, the owner took like $10.00 off to "help me out".

I have not had good luck with this business. Repairs having to be done multiple times to get things…read moreright, phone calls not returned... and when I am looking for aftermarket parts and accessories, they seem to only carry the most expensive available. Generally speaking, when I am at the store/shop, everyone is friendly and professional. On the phone, the service techs have provided what I perceive to be good advice. So, it's not that the facility isn't nice, or the staff isn't friendly. It is, and they are. I *want* to like them, but in person - they just seem to fall short. As these guys do have the reputation for being a solid business (maybe based on sales and not service?) I will continue to use them when necessary. They just need better follow-through. I'll be happy to change my mind and update this review if and when they do.

First, the folks are fantastic! Had a lovely gal help us with our snowblower purchase and she went…read moreabove & beyond, plus she was personality plus!!! And as a topper, the Owner delivered our machine!! GREAT place, GREAT PEOPLE & GREAT OWNER!! We will definitely return for toys!!!