The medical care here is adequate, but the back office operation is sorely lacking. As a patient of several Doctors here in succession over the years, I have found that they are hard to get hold of - their internal email system simply does not let you send a message. It just fails 100% of the time and says "call us". This year, as I had not been asked nor contacted about a set up for an annual appointment, I was penalized. I found that when I needed a refill of a prescription, they refused because I had not been in "on schedule", even though I had an appointment already scheduled, but set for 6 weeks in the future. Just go somewhere else. read more

Started seeing Dr. Paik two years ago for treatment of bladder cancer and have been going for regular follow-ups. He explains well and keeps me informed of each step. Answers all questions and doesn't rush through my appointment. I had one problem a while back when I called about a concern and it was very hard to get staff to respond to my call. Other than that, I've been very pleased. read more

Today I went to Northwest United Urology and was treated by the front desk ladies in the most disrespectful, unprofessional and arrogant way imaginable. This place is disorganized and chaotic to the extreme. Avoid Northwest United and don't go there. This place sucks big time. This is the worst doctors office experience I have had in my entire life and I am 74 years old. read more

If I could give this place a '0' - I would. It began with going to the hospital within one month for two kidney stones (one on each side) and getting referred to a doctor at this office. Ok - so let's make an appointment right? Good luck!! That took two weeks of phone-tag because you can't ever reach someone directly when calling. Finally, I was able to get in - but not to the doctor who was referred. He was not taking new patients. Thanks Alexian Brothers for the referral...so, I confirmed an appointment with another doctor in the office. Upon arriving, I noted that one woman at the front desk was 'multitasking' by watching TV on her phone..the other? Appeared to have some sort of game on her computer and wouldn't make eye contact. The one watching TV didn't say hello or welcome or anything but 'I need your ID and insurance card and take a seat'. So friendly! :o| I then get a yell across the floor that my co-pay is $XX and I need to pay before seeing the doctor. Way to keep things private or have some sort of decorum... Get in to see the Physician's Assistant (not the Doctor), who is nice enough, but it seems that the front desk didn't actually read the 3 pages of paperwork provided as my information was incorrect more than it was correct. I spent the next 10 mins correcting my details, and then 5 mins getting the rundown of what 'will happen next'. Keep in mind - I haven't had any exams at this Dr since this is my first time - they have only the paperwork from the hospital. All of a sudden I am getting a rundown of a procedure I have to have. The PA then goes to get the Doc - he comes in, shakes my hand, and then says 'she went through it all right?' and I say yes; he says, ok well we will get you scheduled for the procedure next week. (On a positive, he did confirm that drinking beer helps with the pain/discomfort as he was walking out the door.) I get shuffled out the door with a promise to get a call the following week...well can you guess what happened next? No call Monday - so I call and leave a message. Rinse and repeat every day of the week. Finally, I somehow managed to get a real person to pick up - unfortunately, I didn't have better luck with whoever answered the phone. There is only ONE person who can schedule procedures, and apparently (since the doctor was on rounds the whole week), she doesn't know how to contact him to find out availability for the procedure. No email? No phone? Interesting... Further, there wasn't anyone there who could confirm I could get a call back today. This one person is likely to call 'sometime next week'. Hmmm feel like the doctor said to schedule for this week. I offered to stay on hold until I could speak to her; nope. I asked to speak to anyone else who could provide any insight or information whatsoever; nope. I asked why I didn't get any sort of call at all any day before; answer - I don't know. I asked to speak with her manager or an office manager; nope - but I could leave a message she would get next week. I asked if there was anyone there with any authority who could actually help; answer - I don't know who is here who can help. I asked if she could just interrupt to ask a quick question; nope - bc apparently that patient is more important than a patient who has been pushed off for a week without any information. I confirmed that none of that was good enough; that I was a patient too, and that leaving a message for some time next week was not enough. I needed confirmation I would hear from someone today - no dice. How do they not have a backup scheduler? How can they be so rude and still have patients? How is no one in the office have any information or authority? I will never go back - I am finding a new doctor - and I hope this review saves at least one person from having this type of experience. Kidney stones are painful enough. read more

Dr Sarah Martin who joined the practice last September is awesome. Smart, kind and inspires confidence. I would recommend her to any of my family or friends. Being a former medical caseworker I know what to look for in choosing a Doctor. She is the kind of Doctor other Doctor"s would choose for their urology problems. read more

11/6/2020 The doctor is very odd and does not have a good bedside manner. Their office staff is moronic. They couldn't figure out why two sets of syringes were needed for meds, even after I explained it to them repeatedly. So did my pharmacist, who had a good laugh with me about their ineptitude. Very weird experience. Thankfully there are other doctors and staff who actually listen. read more

Absolutely worst patient service ever!!!! My dad was having blood in his urine and severe pain on his side...which I predicted would be some kind of stone. We got a referral to see Dr. James Kim in February. We waited over 2 hours past our appt time, (during which several patients got angry and left), and Dr. Kim ordered a CT of his abdomen. We went and got the CT done the very same day, since the pain was escalating. This office did not contact us for over a week ( during which I have called several times to check the results). We were told that my dad has 4 stones two weeks later and that my dad needed a surgery to remove them. I did not trust this office and got a second opinion from our primary doctor who told us that we should wait to see if he can pass them. 3months later, and no stone, no pain....got a call from this office claiming that my dad might still need surgery and that he should get a kub X-ray done. He got it done the very next day beginning of May. The imaging center sent fax of the results in few hours (I have a friend who works at 3T imaging) but this office once again claimed they never got it. And once again, no one returned our phone calls for over 3 weeks.... Furious, I went over with 2 CDs of the X-ray and the CT on Monday, and they would not return my call for over 10 days!!!! Every time I called, I would get the "nurse will call u right back" bs!!! Today (June 12) I called AGAIN to get the result of the tests and was told he wants a ultrasound of the kidneys. Ummmmm...how about sharing the results of the first 2 tests in last 4 months first, morons???? Then the nurse has the audacity to say they are a very busy office and cannot always return calls. Shut up....that is not an excuse!!! You are dealing with sick, scared people in pain. I will never return to this office, and discourage anyone from using this service. You earn ur petty living by servicing the needs of the people who pay for ur hourly pay... I will report you to medical board....and let them decide if pushing back test results of a sick individual for 4 months is logical. Shame on you. read more

Doctor does not return calls, staff is rude and uncaring Doctor Kim is a very good doctor with a great bed side manner. but rude staff vs good doctor??? Had a emergency staff would not take a message because it was to long. had another emergency I was very upset police were called because they thought i maybe sucidual. But guess what I never got a return call from th doctor read more

They say an organization is only as good as its weakest link. The weak link here is the woman who sits at the front desk and checks you in. Today I brought my 88-year-old wheelchair bound Dad in for a shot. We arrived on time for our 11:30 am appointment and checked in at the front desk. She confirmed our appointment and asked us to have a seat. More than a half hour later, I went back to the front desk to ask "How much longer will it be?" She went in the back to speak to a nurse and reported they'd be with us shortly. Within minutes, my Dad got his shot. As we were leaving I made a comment to the nurse about how long we had to wait. She politely informed me that they were notified of our arrival just a few minutes earlier. Apparently the woman at the front desk never let anyone in the back know we were waiting up front. read more

I found NWUA through my primary care doctor and cannot say enough good things about this practice. From the moment I scheduled my appointment through my procedure they were a pure pleasure. I went into them for a vasectomy and of course was a little hesitant with some of the horror stories I have heard about other practices. Dr. Huynh (WIN) put any worries to the side and was a great and friendly doctor who I would intrust with this proceeder again and again (thankfully I do not have to do that:)). Dr. Huynh walked me through ever step of the way and did so even in the procedure to calm the nerves. Thank you for a great and friendly experience! You have my referral for a lifetime! read more

I was a regular patient at Northwest Urological Associates for a few years and experienced nothing but utter rudeness and a poor attitude from the front desk and the staff of Northwest Urological Associates. The only reason I didn't change doctors was because I didn't want to go through the hassle. Today I called to make my yearly appointment for a prostate exam and the person at the front desk was her usual angry and combative self. She was so aggressive that I actually had to ask her to please tone it down a little, I wasn't complaining about anything, I was only trying to make an appointment for my yearly exam. Her response was to angrily say, "You want me to tone it down, OK, I'll just put you on hold." While waiting on hold, I remembered that I get treated like this by them every year (remembered because I only see them once a year and their rudeness wasn't at the top of my mind at the time them I called, my only agenda was to make my yearly appointment). After waiting on hold for about ten minutes, I decided that this was the year to stop putting myself through dealing with a rude and combative staff and make an appointment with a urologist who employed personnel who conducted themselves in a more professional manner. read more

DO NOT GO HERE!!!!!!!!!!!!!!!!!!!! I wish I read the reviews prior to making my appointment! First I am a young person and should not be experiencing my symptoms. It took me a long time to even seek out help! I was referred to NUU due to a previous Dr that was employed there, I still made my appointment because I didn't know anywhere else to go. The Dr that did attend to me was very jumpy and I thought I had something seriously wrong with me! Then right after I left the NUU the hospital called me to make a CT Scan appointment. I then became even more nervous and anxious. I was told by the hospital the Dr would have immediate results and I would be contacted in the next business day or so (this was a Saturday morning). I still called the office Monday at 1:30pm, again on Wednesday at 1:30pm, then again on Friday at 8:45am and again Friday at 2:30pm! It is now 7days and I READ MY OWN RESULTS VIA THE HOSPITAL PORTAL!! The reception staff literally hung up on me twice! The unprofessionalism of this office is beyond explanation and for me to have to read my own results is UNACCEPTABLE! read more

Back in January 2th I ended in the hospital they found a stone, I got septicemia they treat it and he put in a stent, left the hospital 6 day after. About 2 weeks later a got another infection so I call the dr to get an appoint and I was told I was a priority patient. So I went to my PCP to find a different urologist. My PCP called dr Kim office don't know what my PCP told them but they called the same day giving an appointment went to see dr Kim and through out the whole appointment time he was very short, cold it felt as if he was mad at me for letting my PCP know of what was going on. I got the lithotripsy done 2 weeks ago. This past week on March 6th ended up in the hospital AGAIN with an infection that turned into septicemia, the stone is infected I was told by his partner to call and make an appointment with in this week, I call and again rude person on the phone and told me that dr Kim can't see me this week. I'm done with him going to see a deferent Dr. How many times do I have to end in the hospital so he can take his patients seriously. WHEN I DIE?!?! read more

This is unacceptable, very poor follow up. Does not return calls. Can't wait to finish this review after everything is done.

I was a new patient in this office and I have never had such a warm welcoming in a doctors office, like I did here. As soon as my husband and I walked in we were greeted with big smiles and professionalism. The girls up front were a lot of help with our hmo insurance since we did not have a referral. We saw Dr. Paik and he was an amazing doctor he answered all our questions and concerns we had. I 100% recommend this place! read more

I had a terrible experience with Dr. Kim! On two separate appointments I had to wait over an hour. He was in a rush and felt he didn't spend adequate time with me. On top of that I caught him doing the unethical practice of "charting ahead" which means he documented in my chart a conversation with me before it happened. I had prostate cancer and went to a specialist with more experience and recovered fully. I'm thankful I followed my instincts and didn't let Dr. Kim touch me. read more

I sought the medical counsel of Dr. James Kim for urological issues. He was exceptional -- knowledgeable, good listener, and excellent beside manners. I grew up with excellent physicians (family, friends, and neighbors), so I am particularly careful about whom I see for healthcare advice. I highly endorse Dr. Kim. read more

I had a kidney stone in 2008. I was satisfied with his bedside manner, the results in his removal of my stone. I didn't like the stint that is required after surgery, it was in place for a week afterwards. I went in on July 3rd for the removal of the stint and I wasn't very happy with that visit. They were leaving early for the day, staff apparently misplaced my chart so everybody else was getting called in before me and I couldn't wait to get this stint out! I was the last person there, when Dr.Kim came in he apologized, it wasn't his fault. He's a good Dr, good enough for me to return today because I have another stone. He took time with me to explain things, real down to earth guy. read more

I first met Dr Kim when I was in the hospital at the beginning of July 2013. He was already prepared as I take it he saw my xray beforehand as I was admitted in the ER the night before and then transported to a patient room in the hospital. He explained to me the kidney stone which was causing my pain and the type of procedure he would conduct the following day and even drew a diagram of the kidney and the passage way which was blocking the stone from going to my bladder. He explained the stent he would put in, how long the procedure may take and answered all my questions. I take it he was with me for a good 1/2 hour. As the procedure took place the next day, unfortunately he was not able to grab my 7mm kidney stone as he later explained how it was at the curve top part of the kidney and it was difficult to get ...the stent stayed in me with all hopes that in the next couple weeks I would be able to pass it. He suggested lithotripsy if it did not pass and he set up a date for this other procedure to take place. This outpatient surgery occurred just yesterday and according to him the stone was blasted as advertised that it would happen. I found Dr Kim to have great bedside manners, answered all my questions and was on time for my lithotripsy procedure. I am to see him in 2 weeks hoping the KUB xray which I will take at a local hospital prior to my visit will show no stones are still existing. Of course ever since I have been home and prior to seeing him in 2 weeks, I will have drank enough water fluids each day to pass out all the small particles which formed my large stone. At same day of my lithotripsy consultation and first visit to his office, I found his staff to be very friendly and responsive to my questions (health insurance info, appts, etc) and even though my appt was late in the day and he was running late, the office staff informed me of this and he was only late by 15 minutes which I understood due to the nature of him running around between his office and to the hospital. I recommend Dr Kim to anyone looking for a urologist as he has been very professional to me in every way! read more

James C. Kim - very gratefull to see this doctor. I was eccesively urinating for a month, every 5 minutes I had to use the bathroom, my ginecologist put me on 3 different antibiotic thinking is infection that does not show. I could not sleep at night. I was aggrivated and worried. After a month of this unpleasant issue I got to doctor Kim. The office stuff was great, they made a quick appt (I was asking for that since I was leabing for vacation), they were all nice. Doctor Kim is good listener, very proffesional, he explained what could be happening. He also - since I did not have insurance at the time - give me a special price for the visit, saying money problem should not stop anybody to go to the doctor. He gave me medicine for weeks to use, also he change prescrioption when I found out I can afford the price of it. I went to him twice. Later I stopped using vesicare after 6 months thanx to book Dr. Alex Loyd The Healing Codes but that is another story. read more