i do exercises in the treadmills and i do swimming and meet my friends and girls love girls.

We have been coming to this YMCA for a year and it's been such a great addition to our day. While I am able to exercise, my kids are loved by the child care workers in the kids club. My 3.5 year old and 4 month old are in separate rooms and I can honestly say they are cared for well. Emily, Sunjida, Sok, Cheryl, Binoo, and Anna love my kids so well. I am a helicopter mom but feel strongly that my kids are not only safe, but extremely happy here. The "teachers" here are truly the best. My 3.5 and 6 year old kids are also in weekly swim class at this location and the teachers are amazing. In a couple months, they have improved so much and my 6 year old who was terrified of putting her face in the water at the beginning began swimming on her own last week! The exercise facility has worked well for me- sometimes there is a small wait to use whatever equipment I need next but generally members are very nice. I also want to note that members organize special celebrations (with food!) for occasional holidays (Lunar New Year, Diwali...) it's really a sweet community here. read more

I sent my daughter to Basket Ball classes for 2 sessions. The coaches were high school kids with no maturity. They don't give any personal feedback. They teach some strategies and make the kids act those plays. Instead of coaching they get so involved in the practice and they too play competing with the kids. Boys and girls are mixed in the team and usually there are more boys than girls. Boys rarely pass ball to girls even when they are clear to receive. Coaches do not provide feedback to kids to pass fairly or anything, they just watch. There is a staff supervising the practice even she doesn't seem to care and mostly spends time with her cell phone. I had to call out about these issues. That group is for 11 - 13 years or so. Even for this age group, instead of giving equal opportunities to all the kids they try to cast the player to a particular position based on the height. They don't rotate the positions. They make taller people to stand near the post and only few people gets chance to shoot, what ever their success rate is. During inter-team practice games the coaches gets so high as if they are playing some high stakes game. The staff supervisor did say she will talk to the coaches about these and hope they will address these. read more

The kids club at Northwest Y is fantastic. My kids love going there and the childcare staff are so attentive, warm and welcoming. I also like that the kids' rooms have plenty of windows and natural light. I always feel confident that my kids are well looked after and I can go exercise without any worry. Big thanks to Cheryl, Sunjida, Binoo, Sok and Emily! read more

Munira is great to work with! She always comes up with different exercises during our sessions. She is patient, caring, flexible with her time and she was considerate of my strengths. I recommend choosing her as your trainer. read more

Our children look forward to Gymnastics every week. The instructor Melissa is amazing! Orion and Jade love her. This program gives them something to look forward too with their busy school schedule and homework. Thank you. read more

I became a member here 3 months ago. When i joined I was told that if i ever decide to cancel, only 1 week notice is required. Since we are going on long vacation, Today when I asked them to cancel the membership they are saying they changed the policy and need 30 day notice. The staff is super rude. They don't honor their words that were told to us at signup. They never communicated me about change in policy. This is very annoying. I don't recommend this place. read more

No longer an affordable place for non members to swim; the price has raised from $15 for the entire family to $25 per adult and $10 per child; this is $75 for a family of four to swim. This does by sound like a socially responsible price structure, more like a way to prevent middle income earners from participating. read more

Northwest YMCA Adventure Guides has been a great way for me to build a relationship with my son during the awesome activities that are planned. It is a great way to have events planned to look forward to and know that the experience will be something my son will remember forever. Look into joining today, you will not regret it. read more

My husband attempted to take our boys swimming and eventually just left after getting hassled by the lifeguards for letting our son hold onto his shoulder. Our son that doesn't know how to swim by himself yet!! Then they weren't allowed to take kick boards in to the wading area and all in all, the lifeguards were just a bunch of nitpickers. We've swam in pools all over the world and never experienced such horribly uptight guards and ridiculous rules that make absolutely NO sense. We'll never go back. read more

YMCA directors and staff, you need to instruct your cleaning girl not to come with dirty, dusty broom and duster on top of women when they are changing after pool exercises around 11 am/ 12 noon. On the pretext of having to leave soon and to complete cleaning, this janitor service girl keeps coming on top of everybody when women are changing in front of their lockers, stare at their bare bodies and hunts all lockers to steal stuff pretending to do dusting. Then deliberately she shakes the wet dirty mop near our feet pretending to clean. Anyways she does a very lousy job of cleaning showers and toilets and possess this habit of stealing and peeping into everybody's lockers. So atrocious!! Are we coming to Y to get our aqua exercises and stay fit and healthy or to get infection from the dirty brooms, dusters and mops that this cleaning girl keeps on doing so obsessively in the pretext of hunting, stealing and getting late. This problem needs attention!! Change your cleaning staff or pay them extra to come at a time when women are not changing and there is no changing in front of their lockers. read more

I am a big fan of the YMCA. This facility is a bit hectic, very "silicon valley" especially at peak hours. I like the child care option. I found the workout room to be a bit dark and dreary. The newer facility in Mountain View is nicer. Unfortunatly no YMCA is convenient to us. read more

Great local gym. I especially like the personal trainers.

Whoever sets the lifeguard policies at this place needs to get fired. I fully understand a "no horseplay, no running" set of rules for a family pool, but the rules here are taken to a ridiculous degree. The lifeguards prowl the pool looking for families to pick on and order to "stop" whatever they're doing. I don't actually blame them, someone must be giving them these orders. Go to the Saratoga YMCA pool instead, the lifeguards there are friendly, respectful and encourage kids to use the floatation devices if they can't swim. read more

Love this place.. Cupertino location is my favorite the stuff is really nice and friendly, specially the kids Club the ladies there are the best... my kids love Ana, Cheryl, Sunjida ,Sok.. is a yes for me and my family! read more

I have been a Nothwest YMCA member for 16+ years. I love coming here! Their modern facilities such as eGym, welcoming staff, and encouraging teachers, and its diverse members all contribute to my well being. I have also made many wonderful friends here. I love exercising with music and they offer many such classes. I especially enjoy LABLAST with Lynn Coleman. She is just the best! She is full of positive energy and very passionate dancer that you can't help feeling energized and feel refreshed afterwards. I sacrificed my regular weekly hike with other friends so I can join Lynn's LABLAST bi-weekly and it's been well worth it!! read more

I love this gym. They offer lots of different exercise options and there is diversity here; age, size, race. It is a friendly, comfortable environment & has an indoor pool!! The childcare does not charge which is a huge bonus for me. We've been going here since 2004 and wouldn't switch to anywhere else. read more

I've been coming to this location for the last four years and my whole family lives it! The staff know my kids by name and makes us feel like old friends. My son and daughter love kid's club and swim lessons and miss the employees when we miss a week. For kids under 4 our favorite thing is gym ventures for an easy daily gymnastics class. I'm so grateful that the northwest YMCA makes it so easy for me to stay active with a young family! read more

My daughter love kids club and gym ventures... My both kids love swim lessons.... Staffs are very good they are taking care of kids well... My daughter love doing painting and craft work in kids club read more

The staff here is very friendly . I take my mom to swimming classes here twice a week and we really enjoy the atmosphere . My only complain is the women's shower area it is too cold in the winter time . read more

This review is for youth swim lessons only It's more of a 3.5 star The facility is great - clean and organized We took about 6 consecutive sessions here I was looking more for fun relaxing exercise Which it definitely is and fitted our needs If you are looking for disciplined rigorous skill mastering this isn't exactly that place The changing rooms are nice and large The teachers are mostly great They offer a lot of slots that are bound to meet anyone's schedule Originally it would be a 4 or 5 star place but: The chlorine smell is heavy and water temperature needs to be raised (my child was was always freezing) They increased the ratio to 1:5 instead of 1:4 Without adjusting price or time claiming they were matching state standard Then increased parking and less space for parents to sit and shower space and less attention to the kids. The instructors seemed overwhelmed with this change. If they have moved it back to 1:4 I would highly recommend but we've switched to Sutton down the street and we LoVe iT! read more

The facility is itself nice. But be careful when you cancel. We have had a HARD time getting it cancelled. They keep billing us and after much run around someone tells us it was never canceled! This after some of their own folks said they cannot do anything because they see it as canceled. Unbelievable, did not expect this of YMCA. UPDATE: Thanks to YMCA for the prompt response. We got it all figured out. read more

As a regular gym goer, one of the things I look for in a gym is the equipment. And for this YMCA, I feel they just don't have enough. In my opinion, this is a cardio gym. They have a lot of treadmills, bikes, ellipticals, etc. But, when you come to the weight lifting area, they only have one squatting rack, a lot of dumbbells, and other equipment. However, when it comes to the weight lifting area, the biggest drawback without a doubt is how small it is. I feel that tried to stuff all the weight lifting equipment into the corner of the gym and during rush hour time (3-7 pm), it is so cramped that it's impossible to do a proper workout or to get your hands on some equipment because there are so many people and not enough equipment. Also, one thing that bothers me a lot is the amount of young kids I see in the weight lifting area. I'm not talking about young 15 or 16 year old teens, I'm talking about kids around the ages of 7-11. They simply have no business being in that area of the gym and it got really really annoying after a certain period of time. Overall, this gym lacks space and an abundance of equipment. It seems like a great gym if you're only into cardio or if you're a young kid because I am aware that they have a lot of programs for kids. read more

The YMCA is doing a good business with Swim classes as they are oversubscribed. Practically speaking, one has to have a Facilities membership to enroll in beginning swim classes, instead of the less expensive Basic membership. I have tried twice to sign-up my 5 year old on the first day of enrollment for Basic members with no luck. Here are suggestions for the YMCA... 1) Get your enrollment process on-line, so folks don't have to make a special trip. 2) Offer more "once a week" beginning swim classes at times when most 3-5 year olds actually can come (change the 6:45 pm class for heavens sake!) 3) Consider your brochure about Basic members enrolling for beginning swim lessons to be false advertising (unethical, if not illegal). read more

I've joined Northwest YMCA some time ago to spice up the boring gym life with a variety of group classes and a pool. First of all, their gym has a semi automatic digital system that keeps track of your progress when you're using fitness machines. I've never seen anything similar, so I hope the system can be handy to track my progress. Although, it is somewhat annoying to log in and out on every machine during the exercise session. The downside is that the gym is ALWAYS full! Early morning or late evening, you name it. Stuff are mostly nice, but most of the times are sooo young. Secondly, I love the classes. I've taken Belly dance, Aqua fitness/dance and Zumba. I'm planning to try out others as well. Classes are really great in this location, and there are many of them so you pick and choose depending on your taste. Bottom line, I'm highly satisfied with the class selection and quality. Thirdly, the pool. Meh, from the adult perspective the pool is not great at all and ALWAYS full! If there are no classes going on, there are either bunch of children swimming around in the kids and adult areas, or bunch of adults "lapping" away. Because of the pool's small size, up to SIX people are allowed to swim on one path!!! Meaning, all these are swimming back and forth at the same time, so you're touching somebody every couple of seconds or stopping every now and then in the middle, when an impatient swimmer is trying to break through the opposite direction on the same path. I saw some adults snorkeling in the pool (?!), most of the children not wearing hats even if their hair is long, so there is hair everywhere. I mean EVERYWHERE. Oh, and you can stand on your feet even at the deepest end of the pool, now imagine a shallow area. Although, their pool will be closed for renovations next week, I'm hoping they'll improve it, hopefully deepen it because you might hurt your knees while lap swimming. Finally, the locker room has no locks on their lockers, so you have to bring your own lock which is very inconvenient. Towels are small, so most of the times I bring my own. I gave this place four starts mostly for classes and gym. The pool zone is a disaster. read more

I would like to report a very bad experience that i had at Northwest YMCA , Saturday 09/06 at 5:30 PM. I have a bay area family membership since 2008. My son who is 10 and half year old. He has been using Treadmill and cycling equipments under parents supervision at El camino YMCA, Palo Alto YMCA and Nothwest YMCA since he is 9 year old. Today at northwest YMCA Jackey, and Jim stopped my son from using treadmill. My son was using treadmill under my supervison. He has been running on treadmill for more than a year at Northwest YMCA. Today the reason given was that they do not have his orientation details in the system. I asked him to teach him if he is doing anything wrong. They didn't want to help at all. Rather insisted to setup an appointment and didn't allow him to use treadmill. I believe YMCA is a good organization but such a behavior and service indeed doesn't meet YMCA reputation. Supervisor Lindsey didn't seem to understand it either and didn't help at all. We are not a new member. Today experience was really embarrassing and disappointing to my son and i feel the same. I have to say northwest YMCA branch is the worst YMCA branch and definitely spoiling the reputation of YMCA organization. Their staff is unfriendly and doesn't want to do any work and just want to sit there and get paid for nothing. However PPL at the receptions are nice. But rest all has no sense of helping guest at all. read more

facility: Clearly there are several tracks of experience available at the Y: the fitness/recreation, the childcare, family experience tracks. Sounds like a mixed bag for some folks with childcare needs and family stuff, but I fall into the first group, looking for fitness and recreation to keep myself active. I *love* this place. It is bright, big and populated with every shape, size and age. There are tons of machines, tons of classes and a great big pool. I avoid weekends when it's crazy full of kids and the front desk is very helpful telling me when are quieter times to stop in. I love that I can just go there without a particular plan, hop on a machine for 20 minutes and right afterwards, pop into a class to try out qigong or trx or gentle yoga. There is so much this place offers and I love seeing all range of people there doing their thing. No divas, no show offs. Or at least I don't notice them. I'm so glad I ignored some of these yelp reviews because a)they don't apply to me b)they seem inaccurate or just about a specific incident c) it's a great facility and I'm almost bypassed it. staff: Most of the staff I have met are excellent. Really helpful and enthusiastic, the guy who gave me the tour had the patience of a saint, was very thorough and did such a good job showcasing the space, I signed up with my husband on the spot!! And the teachers have been terrific. Maybe I got lucky but I found they were very experienced. Did I care for every class I took? No. But you can't blame the instructor for that, it's just personal preference. I do have one bugaboo to crib about. One guy I met in the fitness room (where all the machines are) was less than helpful and it's always the sucky ones you remember right? And complain about. Well me too. Working at the Y requires people skills. If you are shy or awkward or gravitate only to people of your ethnic persuasion or age group, really, this is not the job for you. The first person I met in the fitness room, (not the one who ultimately helped me--he was great), he seemed to have not outgrown his high school tendencies. It's okay to be shy or quiet but to be dismissive and act like I'm imposing on your time asking about an appointment I have, well jeez, maybe not the job for you. Everyone else was super helpful but not this guy. I'm well into midlife and I don't have time for high school b.s. If you are in a paid staff position of helping people, help ALL people at all times, not just your hopeful hookup with hello kitty. read more

This is for the HiFive SummerCamp that caters to the youngest kids going to K in Lincoln Elementary. I agree with the other review that is posted recently. I didnt realize the camp was forced to be outdoors with no classroom time even when its hot outside. The staff/coaches didnt seem very energetic in engaging the kids. The activities were very sparse and nothing that the kids were excited about. I have gone through 2 other camps this summer and can easily say that the YMCA camp was disappointing. My son enjoyed the swim days which they do twice a week. Thats because they do this pretty much the whole day - start lining up in the morning, ride a bus, go to the YMCA club nearby, swim for a hour or so, change, eat lunch and then take time to come back by bus. This was a fun activity for my son rather than sitting around on picnic benches with nothing to do. I withdrew from future weeks. read more

This Y is really KOOL. It's shaped like a hexagon so it literally has a "center" where they play dodgeball in the warm weather. The staff is really upbeat and friendly and welcoming. The pool is fine & the dressing rooms are awesome. It ended up being a little too far for me with the rush hour traffic. Also I think they have more members than they can service effectively as some important correspondences were botched up, but with good intentions. I definitely recommend this Y. read more

Kids Club staff have been outstanding watching my kids and I highly recommend them--Cheryl, Sok, Emily, and Faith have been a special part of our routine for months now. Kids Club is the #1 draw for us using the Y. One of the growth areas needed at the Y is increasing variety of group exercise classes, particularly at high traffic times for those who use Kids Club. read more

My son Cole has been volunteering this summer with the program at Lakewood and we have seen such a measurable growth in him. He is learning how to lead and developing the professional skills he needs to get permanent work next summer. The support and feedback he gets from coach Andy is encouraging with specific next steps and ways to do better each and every day. This has been a truly wonderful experience for him! read more

They have an amazing child center staff. Sunjida,Cheryl,Binno,Ana are always warm, welcoming, friendly and smiling!!!! They really do an amazing job every single day. read more

The Northwest Y has everything I need in a gym. The staff is very welcoming and they help make me feel comfortable while I'm there, all so friendly. There are many, many classes to try and I have found the instructors wonderful. A shout out to my favorite, Jace, he has so much patience and he gets my jokes. Overall, I find the Y to be a welcoming environment and a place that provides a great sense of community for its members. read more

The facility is small but clean. The Fitlinxx system is great, as are the TVs on the machines. The fitness staff is very nice and helpful (I recommend Tim Orlando to calibrate your fitlinxx program). My kid is in swim lessons and are improving, though their instructor seems a little aloof. Some of the front desk and office staff are clueless though, so if you have a problem that isn't getting fixed ask to speak to someone else (Drew S is helpful). The childcare is helpful too. $52 membership with free childcare isn't a bad deal. Parking can be a pain. read more

My youngest daughter loves to go to this YMCA, especially Gym Ventures and Kid's Club. The teachers in both are very nice, particularly Sarah, Sunjida, and Emily! The atmosphere's nice and the decorations during holidays are on point! There's a lot of activities children can go to (dodgeball, hockey, and soccer are a few that I've seen), which is awesome, and I go to the gym a lot as well! The options are already plenty, but it would be lovely to have even more activities my youngest daughter can go to. read more

I joined the Y back in January of this year after a free two week trial. For me I wanted a gym that had great facilities, great group exercise, AND daycare for my toddler. I got all three at this Y. First, yes, membership is $57 a month which is more than other gym HOWEVER I found I couldn't find all three of my "requirements" at a single gym. For example, another gym would have great equipment but barely any group classes. Or I couldn't get daycare. Second, the facility is great. I guess I don't get other reviewers who say the building is old or equipment is outdated. The locker room (haven't seen the guys obviously) is great and always clean. The common areas and group exercise rooms (more than one) are all clean when I visit. I haven't been in the pool but it looks nice. I mainly stick to the cardio equipment and there are plenty of treadmills, bikes, ellipticals, etc - almost all have private TVs and are in great condition. Third, I LOVE the group exercise classes! I adore Body Pump (6am class with Wendy or Debbie) and Zumba (ONLY with Rie though!). I also tried CX-WORX, TRX (very busy/popular), Balletone,Foam Roll/Stretch and Yogalates. I tend to go in the early morning to jump start my day so if you plan to go later, for example the noon Zumba, be prepared for a crowd. But honestly it's only because the instructors are so awesome! Instructors will answer your questions and all are extremely friendly. Fourth, the staff are all great. I'm ALWAYS greeted when I arrive and leave. If I have a question I just ask. Never had anyone be rude. Last but not least the members. :) As far as crowds the Y is like any gym with peak hours. Obviously. I do go in the mornings so parking is easy. But if I go around 10am or later around lunch the place is packed! I still find a spot but just be prepared. Only ONCE did I have to wait for a cardio machine - but I only had to wait about 5 minutes. There are varying ages at the gym so it's not a meat market and it's not only senior citizens. With the later hours you can expect the daycare/child watch to be busy - my daughter is still with the babies as she's not yet 3 and that room can be quite busy. But it's only for 2 hours maximum so it's not like she's suffering. She plays and the workers are all pleasant and engage with the children. She loves playing with the other kids and when she turns 3 and can go in the second room the kids get to play outside when the weather is nice. I love that she can go blow off steam on the playground while I workout. read more

I keep trying to be positive about the y and give them another chance and they keep fouling it up. My only experiences have been with camps, and hope they do better as a gym. The first incident was when my daughter was attending camp. While swimming, she put her brand new eyeglasses in her backpack. One of the "leaders" decided he'd just sit in her backpack while they swam, completely bending her glasses out of form. How hard would it have been to just move the backpack out of the way when you sit. When my husband asked him about it, he said "oh you can just bend them back". Took no responsibility for it. Tried calling three times to speak to his supervisor and never got a call back. Second incident was again with camp - this time billing. Needed to switch credit cards to pay for camp. Idiot at the front desk "helped" and charged the second card. I asked repeatedly if there was anything else needed to make sure the original card didn't get charged and he assured me there was not. Of course the next week the original card was charged. Spoke to their person who handles the billing, and although she was very nice, she claimed there was no way to get me a refund check that day. I will certainly be looking for other options for camps next summer. Their follow through and customer service are certainly lacking. read more

I've been to a lot of gyms and this is by far the best one. The daycare is amazing! The ladies who run the daycare are amazing. Super friendly and they genuinely care about the kids. read more

NW YMCA Aqua Services/Classes are very welcoming and of much service to the health minded community of all ages. The pool staff are responsible, respectful and safety aware. It has been my pleasure to frequent their classes 3-4 times per week for the past 10 years And the water is a comfortable temperature, especially for arthritis clients. read more

Been a family level member for 10 years and generally happy, but not problem free. Pros: - Cardio room equipment is really good. Newer machines and usually well maintained - Very good value. Our family membership was only around $120/month - Nice newer lockers (in men's locker room...not sure about womens) - Great family atmosphere, people are friendly and non-pretentious Cons: - Mens locker toilet and urinals reek of urine - Pool is not too good - Crowded and cramped weight and stretching areas - Poor towel service read more