I've been here too many times. No one wants to have tests done, but they are necessary sometimes…read more Lucky for me I get to go here. The staff is always friendly from the admissions to radiology. I don't recall ever waiting more than 15 minutes, & that was during a busy morning. Tip: Friday mornings always seem busiest. Recently I went for an X-ray on a knee that has been troubling me for several months. I went on a Friday afternoon & got right through. My X-ray was done through the jeans I had on. Pretty cool....no undressing. Not always the case of course depending on what you're there for.

I was able to get in immediately and get an "open" MRI which was extremely important to me…read more The staff was friendly,courteous, and extremely helpful. I have used this facility 3 times now and would highly recommend them

I drove 45 minutes to get a chest x-ray. I've used this facility many times and saw 2 people ahead…read moreof me. I'm sick and don't feel well and am short of breath. After nearly an hour wait they ask me if I have any other errands to run and come back in 2 hours! No. I explained my predicament but all I got was an apology with her saying she had hoped to get me in before a scheduled CT but they got here first. I happen to know a chest xray is pretty quick. Why couldn't they tell me when I got there??? I already can't breath and sitting there under the mask was rough. So I took my order and went to Northwest Health at Roosevelt. Won't be back to Franciscan if I can help it.

Dr Rigg is amazing. After a misdiagnosed sinus infection that lasted almost 4 months, she figured…read moreout that it was allergy induced asthma not a sinus infection. Prior to seeing her, I had done three rounds of antibiotics and two rounds of steroids and still had a sinus infection. It would go away while I was taking the antibiotics and then as soon as I was finished it would come back. That's because it wasn't an infection. It was allergy induced asthma. She gave me different medication couple of nasal sprays an inhaler to use when I felt sick in addition to my regular albuterol inhaler and I was better within 48 hours. Always a short wait in the waiting room. Her staff is great.

Amazing place and staff! After experiencing gas poisoning from a natural gas leak in my house and…read moreseeing several doctors they were the only ones able to help me breath again!

Had a back injury when I was a kid that I never really had looked at. Fast forward 12 years, and…read moreit's still causing me pain (go figure). Went to one doctor who pushed for an MRI, and then never got back to me. Waited a few months and decided to head here (Pinnacle) and give them a go. Was in so much pain at the time that I couldn't even sit down without tears welling up. Standing at an always angle was my only relief. They saw this. They knew this. This visit occurred around spring time 2025 I went in, did the routine, signed a waiver to release my MRI to them, and got some blood work scheduled for a little later on. Left very hopeful and optimistic with how genuinely invested the doctor seemed to be in fixing me. Gave me a lot of info. I never heard back from Pinnacle. No follow up, no "hey we have your MRI results and this is what they show", no emails, no calls/voicemails, not even a letter. Nothing. Pinnacle ghosted me. The lack of follow up and being all around a caring and professional healthcare organization is not the reason for the single star rating however. The rating comes from the fact that nobody got back to me, yet I OWED THEM MONEY. I paid my copay, and thought that was it. Next thing I know, I have a collections agency calling me about a debt stemming from my visit here at pinnacle. Had absolutely no knowledge of it. And when I called, I got a woman with a nasty attitude basically telling me I'm an idiot because they always send out PAPER MAIL about money owed. So not only did I not get a letter at all, but in 2025, you can't CALL ME OR EMAIL ME WHEN YOU HAVE MY INFO?? This came at the perfect time too, because I was just recently laid off from work. So now my credit will take a hit because I NOW don't have the $300 I could've paid off months ago Nice place inside, but absolute trash. Would never recommend. I will never go here or another affiliated healthcare company again. It's hard enough finding people who care, but this is ridiculous. Screw Pinnacle

Physician owned hospital conveniently located in Crown Point. Incredibly upbeat staff from the…read morefront desk check in to OR post op. A true treasure!

Dr Sommer is very nice. He is also gentle working with you. His staff was great as well. My mom…read morewent in through the front door, no steps. I had to hold the door open. Sat down, 1 person ahead. 30 minutes total depending what your seen for. My mom was impressed and grateful that her toe, is not hurting her because doctor cut the nail and sanded it even as much as he could. So when she wears her shoe, the toe is not numbed anymore. I would recommend Dr Sommer. And I must say, everyone has experiences that can be bad or good. You may read reviews, show bad, cause thats what they experienced, while the ones who had good experiences will say, it was great. However, its like that everywhere. But truly. Give him a call, try it yourself. If you don't get the service as expected? I am sorry. You gaved it a try. If you did get that great service, please post away the experience you had. It helps others to decide.

Interesting how my new Dr in 2 weeks has done more for me then Dr Sommer did in 4 years interesting…read morehow Dr Sommer could never get me better and charged me for appointment every 2 weeks but never got better after my first review he felt he had to defend his actions that shows guilt he had prescribed the wrong anti biotic after prescribing me the right one in the past that's interesting I could have been hospitalized thank God CVS caught it this guy is shady and unprofessional told me to put my foot in a shoebox when I asked why he could not help me with my foot ulcers attorney General and Medicare have been notified

I was scheduled for an MRI with contrast and my insurance company set the appointment up. So I…read morearrive 15mins early and was asked to fill out the necessary paperwork. When I returned to the desk, the lady asked for my doctors order. I told her that I did not have that but it should've been sent over by my insurance company. She stated she never received it. I, of course asked, how did you set the appointment and know what I need if you don't have my doctors order? Why would that even be acceptable? She had no answer and said she just didn't have it. I immediately got on the phone and called my insurance company so that they could start the process of sending it over via fax and email. While I was waiting at the counter, talking to my insurance company, the assistant at the counter asked, how was I paying? I explained that it was prepaid through my insurance company. She stated that she relayed to them the day prior that prepaid was unaccepted and that I could not present a prepaid virtual card, it would have to be a physical card to prove this payment. I explained that they don't give you a physical card...It's all done electronically and that this is been the process as far as I could remember. She continued to explain that she told my insurance company already. Why not me? I didn't receive a call to relay this info and since I'm the patient and had already paid, I should've been notified of this before driving to the location when my appointment was not approved per their policy. Also, it wasn't mentioned once I gave my name and was asked to fill out the paperwork while requesting that I removed my jewelry at the same time by this same person. So, the frustration was building as I'm waiting on the order to be sent and now I'm thinking about the compiling situation at hand. They don't have the doctors order, they're not accepting my prepaid payment and then she tells me that I'm over the appointment time and I'll have to reschedule... Are you kidding me? I am so upset and in pain, more disappointed in their service and the way they are handling this and treating me. The fact that I never received any personal correspondence from them and in pain at the same time is utterly ridiculous and it's obvious that they have a problem with communication, office staff, management and personal skills. African-American people may be an issue for them as well, as I saw a couple other red flags so be cognizant of these issues before scheduling with them because their handling of patients and insurance companies is very unacceptable. They don't care about the patient, just about their money it seems.

MRI was never sent to Dr office. Had to call multiple times to get it sent. Also the disk that I…read morereceived was not readable. The manager never followed up on my issue. Also the tech busted 2 veins trying to get my contrast in arm. You would think they had an ultrasound machine for issues like this.