checked us in for bloodwork then said she would not see us because she was ready to go home…read more we were there before close and checked in

The office staff here is terrible - actually lying to my face about the drs availability. I've…read morenever had sick an awful negative experience with a medical receptionist before - especial for a child's appointment. The dr apologized profusly but I'd avoid this location if you can

Do not visit Dr .Rakesh Marwaha officethe receptionist is very difficult to communicate with and…read morethe nurses are not skilled at their jobs...all I wanted was a dr note to get allowed to do a test done at quest diagnostics and after paying them 350$ I still haven't gotten the test I really wanted done...I attempted to talk wit them and after being put on hold I'm still having trouble dealing with them ...

I was trying to get a colon exam completed but the medicine they gave me caused an allergic…read morereaction, so being proactive, I called. I was told that I could not attend my appointment and had to go to urgent care to get cleared first. Therefore, now I may not even be able to get seen and spend extra money out of pocket in addition to their fees. This is extremely inconvenient. However, after my visit, I recommend on customer service and thoroughness. Dr. Seth was great as well as Leslie and other staff that I met. My exam was very thorough, everything was clearly explained and a packet of information was given to me to let me know the nex steps. That I appreciated.

Finally getting relief from my GI issues. I always feel comfortable with the Doctors and staff with…read morethe personal attention they provide.

Intensive Care was of the highest quality and the treatment of my sister during her heart surgery…read morewas very intense and personable. I highly reccomend this hospital.

From the owner: At The Forefront of Medicine…read more 43 locations throughout Chicagoland!At the Forefront of Medicine Since 1927The University of Chicago Medicine, with a history dating to 1927, is a not-for-profit academic medical health system based on the campus of the University of Chicago in Hyde Park, and with hospitals, outpatient clinics and physician practices throughout Chicago and its suburbs. UChicago Medicine unites five organizations to fulfill its tripartite mission of medical education, research and patient care: Pritzker School of Medicine, Biological Sciences Division, Medical Center, Community Health and Hospital Division, and UChicago Medicine Physicians.

This place saved my life. I was there on a short 7 day stay. I saw my psychiatrist multiple times,…read moreI had multiple daily group sessions, books provided, multiple tv rooms, puzzles, coloring pages, cards, board games, snacks, drinks, meal ordering (for those not allowed off unit), cafeteria, outdoor activities time. The staff were always friendly. They had plenty of phones for patients to make calls. It was clean. I always felt safe. The bedrooms had their own bathrooms and were 2 people to a room. They also set me up with further help after leaving. I cannot say enough good things about this place.

My sister was forcibly sent to inpatient treatment here in November of 2023. Her treatment was…read moredisgustingly inhumane. She was sent here by a woman who did not know her and was forced to stay longer because of our mother's testimony to a therapist which my sister was supposed to see each day but had not until this meeting. My sister was on her period when she got in and was not given any sanitary items. My sister was sedated every day as she was having an ongoing panic attack. My sister did not have a plan to commit suicide when she entered. The moment she left she made a plan. The next year and a half she attempted to rebuild herself but was unable to get out of my mother's house. This February she ended her life. My sister did not feel safe attempting to access any forms of treatment due to the heinous way in which she was treated by this facility, the woman who petitioned her, and her own mother. She was treated like a pawn. A pawn for empathy. A pawn for money. Our current mental health services do nothing to alleviate the root suffering and are barely even a band aid upon the consequences of said suffering.

We've been treated by Dr Berger for many years. He , his staff and facilities are top notch. I've…read morehad three colonoscopies and though I can't say I enjoyed them they certainly were easy, painless and quick. I like joking with Dr Berger about the whole thing- he has a dry wit that adds a very cool dimension to an otherwise embarrassing procedure. Dr Berger is a very, very caring doctor and I'd recommend him highly.

Literally still here in the parking lot waiting to pick up a patient they told me would be ready…read morethirty minutes ago. I have an infant in the car and it's hot outside so I can't shut it off. Their scheduling people REALLY need to work on being more accurate with timing.

You can't get any better than Duly Health and Care. Every step of the way was pleasant calming and…read moreprofessional. Excellent place.

I called and got an appointment with gastrointestinal dept at 2:00 on the day I called.read more

Thankyou Danielle DeBoer for our visit this week.. you were professional, knowledgeable and…read morecaring. You listened to me and answered my questions in a kind manner. I am so thankful that I have You and your team helping me.

I'm sharing this to help other self-pay patients make informed decisions…read more I repeatedly received Good Faith Estimates for telehealth visits showing one service and paid the estimated amount up front. After the visits, additional charges were added that were not disclosed in the estimate, resulting in unexpected balances and collections notices. I am currently working through this with billing, but the pattern raises serious transparency concerns for self-pay patients. I recommend carefully reviewing estimates versus final bills and asking detailed questions before care. I hope the organization addresses this for future patients.

This place is terrible. When I was there, June 16, 2026 9am, the doctor was on a personal call for…read moreover 45 minutes with no other patients in the facility. The assistant said, "I think she's on a call. I don't know what she's doing." I walked out into the hallway and made eye contact with the doctor standing in the hallway laughing and chatting about her weekend on the phone. When the doctor came in she said, "sorry, I had a meeting." First time I've ever seen a doctor take a phone call "meeting" about weekend plans while staring at a sick patient. Avoid this place.

Great care by the staff! I was stunned at how quickly they were able to move me from waiting room…read moreto exam room and then to treatment. They were apologetic about any delays in each step of the process. They made a quick assessment of my condition, but it was thorough, even going to the online records of my usual Healthcare provider, who is out of state, to compare to previous exams. I wish Rush Copley had a facility in the state where I live, because the care I received there was first rate!

I'm really sad to be writing this review and angry. I have been at patient at Duly (or under other…read morenames with different ownership) since I was a little kid. I am now 52. My mom went there until she died last year. My dad is a current cancer patient. I go with him to some of his appointments, and as mentioned, I have gone to many of my own. My dad and I are always kind and patient. Last July I went to the Rickert Duly Lab location to get some lab work done. This lab work was from an outside provider. I was not told that Duly had changed external labs (from Lab Corps to Quest). So I was completely unaware that I should verify my insurance with a new lab. So I was surprised to receive a bill of over $900. What has followed has been months of phone calls, trying to understand what happened. I have been transferred from person to another, each person telling me that someone else needed to help me. It sounded like people were reading from scripts. There was no listening, no empathy, no "oh gosh! That sounds really frustrating!". Just monotone scripts or sometimes people talked over me. When I called the following departments, people talked over me: the billing department - multiple times Customer patient experience The worst was when I spoke to the supervisor of the Labs. I don't know her name, but her number is 630-420-3482. She talked over me, was defensive, and showed no empathy for my situation. She told me that signs were posted "everywhere" (with voice raised and irritated). She said the signs say that they send to an outside lab. I gently suggested that it would be nice if the sign said something about how because it is a new lab, one should verify with your insurance. She talked over me over and over again, showed no empathy, and acted as if I were being rude. I do confess that at the end of the call I was rude. I said something along the lines of "Ok, I get it. After months and months of calls, I see that no one is going to help me or apologize. " An apology and some empathy would have gone so far with me. I am an elementary school teacher. At my job , I am expected to smile and show empathy all day. Validating another person's experience is something we teach our kindergartners. I can't believe this is the same medical system that my family has gone to for years. It felt like I didn't matter. Like I was annoyance. Like I was someone who should know better. I am guessing nothing will come from this review, but I hope something does. I hope the departments I spoke to and the supervisor I talked to are made aware. That's just not how you treat people - well, at least it didn't used to be. I worked customer service in the Naperville area for many, many years making minimum wage. Kindness and politeness were always expected.

This is the emergency unit of the hospital. they are pretty quick to check you in and the hospital…read morecrew is good at getting you in and out. If you go first thing in the morning the waiting is not that bad.