Here at 3:30 PM to pick up shoes but no one is here. Store hours listed on the door are 8 AM - 4 PM…read moreon Wednesdays.

I really like this guy. He has always done a fantastic job and has fixed a few minor things for me…read morefor free in the past. I see people in reviews getting upset by his perceived gruffness but i think he is just a bit shy and awkward. If you know how to bring people out you can get him to smile and engage. Bottom line though is he does great work in timely fashion. I am honored to be a customer of his.

Absolutely yes I recommend this Cobbler. Sandy is a craftsman not just a shoe repair guy. He also…read moreis transparent and fair. While I choose not to get the leather sneakers done, it is because they are so worn that cost wise it was made clear the proper work that would need to go into fixing them outweigh the cost of buying a new pair, regardless of the fact that the newer made shoes just arent as well made today. I am still thinking about it as a possible investment while I shop for a new pair of sneakers. Meanwhile, I now know where to bring my boots. Note: he is closed on Mondays

Decade old boots bought back to life, highly recommend! Very thorough with explanation of boot…read moreaftercare and sophisticated overall boot knowledge!

Paul is a wonderful, professional, responsive and caring guy that just wants to do a good job and…read moredo it well. I found him thanks to Yelp, and noticed he was local to my home and quickly reached out regarding my unfavorable damage to my vintage LV wallet. This 2004 coin purse wallet combo has seen better days, and when my wallet was rejected for repairs from the original source, I didn't want to give up on it. Paul asked me to send pictures of the damages so he could quote me properly due to the amount of work involved. We agreed on a price and even the amount I had to leave for deposit wasn't an issue. He wanted to make sure that I would trust his judgement and value his work. Paul said to give him a week and he delivered it to me in 5 days time! Be sure to always ask him what the store hours are, as he unfortunately is experiencing flood damages to his work space. How he was still able to fix this wallet for me in such dire conditions, I'll never know. He's chatty and friendly, and could use more foot traffic as this kind of work is clearly dying in the industry. He seamless repaired my coin purse compartment that kept leaking coins all over my bag, as well as the bills compartment that was fatigued. The work is perfect; beat that 5th ave! If you have a beloved leather good or wallet like me, be sure to reach out to Paul. I know that I will have this wallet for many more years to come!

Elegant Shoe Repair has become my go-to repair shop for shoes, bags, zippers, etc. They always do…read moreexcellent work in a timely matter at a great price. Very professional and affordable. They help me save and be able to keep wearing all of my favorite shoes and boots including my comfiest summer sandals. You know the ones you wished you bought 2 pairs of because you can walk around in them all day with no issues. It's always a pleasure to come here because the work is of the highest quality and you get value for your money. Do not hesitate to bring your items to Elegant Shoe Repair. You will not regret it.

The quality of work has diminished quite a bit recently and I'm not sure why. The last time I…read morevisited, the owner was very aggressive with me because I couldn't find my ticket. His extreme anger was really mystifying. He told me that people come back a year later without a ticket and get mad at him when he can't find their item, but that's not what happened with me. I came several weeks after the drop off and I just couldn't find the ticket in my purse. (Honestly, it's happened several times in the past and it was never a problem.) He asked me what I had dropped off so he could try to find it. I told him and then he yelled at me "I don't even known what that means" and "that doesn't tell me anything." We eventually found the two pairs of shoes and I left in shock to get away from his anger. One pair of sandals needed a new sole cover because the old one was peeling. It looks like a child did the work- this is not what I have come to expect here. The second pair of shoes, suede pumps, were supposed to be stretched. They weren't stretched at all. I'm not sure what happened to cause this change but I'm not comfortable going back any more.

Save your time & money, and don't get ripped off while being spoken down to…read more Note: If you look at prior reviews, you'll see others describe the owner as "unprofessional," "rude," "pompous," "confrontational," "arrogant," "dismissive," and "cagey." These sentiments go back 9 years and are not a coincidence. I recently dropped off a pair of Chanel sandals to replace the ~5-6mm thick lugged Vibram soles that were on them. The owner agreed to replace them with the exact same soles. Not only was the price 25% higher than what I pay for the exact same service in Manhattan, but the owner's volatile temper and work were unacceptable. The claim ticket had "Tuesday" circled with no calendar date. When I called the following Tuesday to confirm they were ready, he said he'd call me back. I politely offered to hold, and he completely freaked out, snapping that he was the only one working. He called back 2 minutes later with an incredibly condescending attitude, lecturing me, "You're looking at the ticket, which says Tuesday, and you're calling me to ask when it's ready for pick up. It's not ready until next Tuesday." When I pointed out that today was, in fact, Tuesday and his ticket didn't specify a date or week, he hung up. When I returned to the store, I discovered he didn't even use the original Vibram materials I dropped the shoes off with. He replaced my thick, durable soles (~5-6mm) with a much flatter, thinner alternative (~2-3mm). When I pointed out that these weren't the same soles, his behavior became entirely unreasonable. He condescendingly lectured me that it was *impossible* to put a thicker sole on this shoe, completely ignoring the reality that the shoes literally had ~5-6mm soles on them when I handed them to him. To top off the bizarre interaction, he then scolded me for being "rude" on the phone. I have to assume that he was referring to my reasonable offer to stay on hold. Paying a premium price for a bait-and-switch product and dealing with an aggressive, fragile ego is unacceptable. Take your shoes anywhere else.

Snow boots expertly repaired in time for a blizzard. Sole was coming off. Owner would not just glue…read moreit, said without stitching it would not hold. Did both boots. Fantastic

Orthopedic build up of my left shoe. Got quoted $75 and 10 days and it was done for $75 and in 10…read moredays. Nice clean store.

I was very satisfied, I definitely recommend he also works fast. I will go back He's very…read moreprofessional too

So I was looking for a cobbler, which is hard to find specially in the outer boroughs. I came…read moreacross these guys, Roma shoes and wireless repair. I have bought some expensive shoes and they were too big maybe a half size too big I took it to him and he knew what the situation was right away. He told me come back in an half hour. He said these are very good shoes, (Gucci) but he's gonna make them a little better. He added a little Rubber soul at the bottom, some taps at the heel and he put a insert in Which made the shoe fit excellently. I plan on bringing him two or three other pairs that are too big and one that's too small and I haven't worn them because of this thank you Roma. Donald

While it's expensive, the work is top notch and they're honest. I go there with pocketbooks too!read more

I took a leather handbag in to clean a small stain on the bottom, and they charged me $165 for it…read more I should have said no thanks and left. They did get the stain out, but when I asked why the price was so high, the woman at the counter just giggled at me like she didn't understand the question.

A bit pricey but they did a beautiful job on my clothes! They managed to get stains out of a silk…read moredress from 6 months ago. Also did a great job on a wool coat. I would trust them with all my dry cleaning. Also very important is their use of reusable garment bags! They use significantly less plastic than dry cleaners i've been to in the past.

I had an amazing experience using this used Drycleaner for the first time last week. I brought our…read morepottery barn couch slip cover and cushion covers in to be repaired and cleaned. They were very responsive the whole time, checking in with me on the progress, and the final result was better than I expected. And they gave me a large discount as a first time client! It was also super quick. They didn't ask me to write this review but thought I should share as they are a new business. I look forward to coming back here next time!

I would leave zero stars if you could. I got their premium service and they closed during covid…read moreokay I get it. Then they closed the Mt Kisco location and I called the other locations and No One ever responded Horrible