El mes pasado tuve que enviar un paquete para mi abuelo de primeras necesidades, entre ellas…read moremedicinas de urgencia. Mi familia vive en las afueras de La Habana por lo que muchas veces los envíos llegaban a demorarse hasta 30 días en que lo recibieran, inclusive enviándolos vía aérea. Después de varias llamadas a más de 10 agencias de envío en Miami, di con esta agencia ubicada en el shopping center del Winn Dixie en Bird Rd. y la 67 ave del SW. Me atendió Delgys vía telefónica y me explico desde el precio por envío hasta tiempo en que el paquete llega a manos de mi familia. Lo mejor de todo no solamente fue el precio y la rapidez con que mi abuelo recibió su paquete (7 días) sino los puntos de recogidas ubicados muy cercanos. Volveré a esta agencia sin duda alguna!!!

No sé hasta dónde llega el Poder de Cubamax en Miami (la agencia de envíos de paquetes y dinero a…read moreCuba, 67 Ave y 40 SW, Telef +13059828919. Los cubanos entran ahí y se mantienen calladitos y obedientes. ¿Será que todos sospechan que el Gobierno de Cuba es el dueño (o el Vice-dueño), y temen le revoquen el derecho de envíos? Una oficinista se equivocó, y envió el dinero de mi hermana en Morón, a La Habana. Fue difícil recuperarlo; y no quieren devolverme lo que cobraron por el servicio; y me prohibieron entrar ahí para toda la vida, porque protesté. ¿Qué otros dueños peligrosos evitan que cierre esa agencia? ¿Por qué a la Agencia Western Union sí le quitan la licencia para Cuba a cada rato? ------- Napoleon Lizardo Napoleon5206@gmail.com Estuve en prisión política en Cuba. ¿Tengo que tenerle miedo a Cubamax o hablo con mi abogado?

estoy totalmente de acuerdo con el comentario del Dr anterior Mena Travel omite información q es…read morenecesaria para el viaje, los hoteles que ellos trabajan en Europa son de de muy baja calidad , Los Hoteles Babaro y Melia en Punta Cana ya no sirven. Estan deteriorados y el servicio pesimo. Todo ha decaido. La comida horrible, Etcetcetc.......JGarcia , Miami Fl

From Colorado to the Bahamas to Greece to Hungary to California -- Mena Travel is our go-to travel…read moreagency when it comes to traveling for my family and I. Every year, our agent Eddie Mena plans several WOW trips for us and he never disappoints. The highlights include Napa Valley, Treasure Cay, Santorini and Vail. Eddie always makes sure every adventure goes off without a hitch and makes certain our accommodations are up to my chi chi von fancy standards. So if you are looking for a travel agent, Mena Travel is IT!

The planning was so easy and the trip went like clockwork. Drivers, train, plane were all on…read moreschedule. Hotels were nice and convenient. It was a great trip! Thank you Sue!

Sue helped me plan our family's first cruise. I've never used a travel planner before and I can't…read morebelieve how easy she made it. Thank you Sue!

Think Twice Before Booking with Marvel Travel…read more Booked through Marvel Travel for a cruise and got zero guidance on required documents--my passport was expired and I had to solve the problem completely on my own, including flying to Puerto Rico to join the ship. Staff showed no real concern, the owner never followed up, and one employee (Jaylin) was dismissive and unprofessional. If issues come up, don't expect help--they'll happily take your payment, but you're on your own.

Our experience with Marvel Travel was not satisfactory on the announced Trip to St. Petersburg this…read morepast July 1 at all. Yes, we went to Tarpon Springs but not to St. Petersburg! The guide, the worst I have encountered so far whose name is Sol decided by majority, don't know when they voted not to go the last day to St. Petersburg but to Madeira Beach. Breach of itineratio. It should be clarified that Marvel Travel joins Gallo Travel to make this type of excursions. As those of Gallo Travel were more passengers than the ones from Marvel Travel it seems that they won in majority of vote, again, vointing without counting with us. Again, Sol is very unprofessional as a guide.... When we complained she told us that we could do it at the agency and when she said goodbye arriving at the destination of Miami she said it on the loudspeaker and all the other passengers knew that we had complained to her for not fulfilling the itinerary., The departure time to Miamia was scheduled at 4 pm, however we left at 2pm for Miami.... with some passengers who had enjoyed the beach, were drunk and continue dringing and bought more drinks inside the bus. loud singing (if you call that sing), drank, said bad words and even danced with the bus running ..... To top it off two days later we went to the agency to give our complaints, Marvel Travel. His agent, Mr. Arnaldo was on a quinceañera cruise... we were attended by his niece and a lady we had seen before, Geno if I remember correctly.... They called us to offer us an apology and we are still waiting for it. We decided to post this so that other people do not get harmed like us. Nuestra experiencia con Marvel Travel no fue satisfactoria en el anunciado viaje a San Petersburgo el pasado 1 de julio. Sí, fuimos a Marpon Springs pero no a San Petersburgo! El guía, pessima cuyo nombre es Sun decidió por mayoría (cuando votó?) no ir el último día a San Petersburgo sino a la playa de Madeira. Incumplimiento de itineratio. Cabe aclarar que Marvel Travel se une a Gallo Travel para realizar este tipo de excursiones. Como los de Gallo Travel fueron más parece que ganaron en mayoría de voto y convicción. Una vez más, Sol es muy poco profesional como guía.... Cuando nos quejamos nos dijo que podíamos hacerlo en la agencia y cuando se despidió llegando al destino de Miami lo dijo por el altavoz y todos los demás pasajeros supieron que nos habíamos quejado de que le habíamos quejado por no cumplir el itinerario., La estancia en el "destino fantasma a San Petersburgo fue hasta las 4 pm... sin embargo, salimos a las 2 pm para Miami.... Con algunos pasajeros que habían disfrutado de la playa, borrachos y dentro del autobús cantaron, bebieron, dijeron malas palabras e incluso bailaron con el autobús en marcha ... Para colmo, dos días después, fuimos a la agencia para dar nuestras quejas.... Viajes de Marvel. Su agente, el Sr. Arnaldo estaba en un crucero de quinceañera... nos atendieron su sobrina y una señora que habíamos visto antes, Geno si no recuerdo mal.... Nos llamaron para ofrecernos una disculpa y todavía la estamos esperando. Decidimos publicar esto para que otras personas no se vean perjudicadas como nosotros

Top-notch VIP experience from the moment my family stepped onto the ship on Friday, August 28,…read moreuntil we stepped off on Saturday morning! The buffet was excellent, and so was the service from all 10 of the waiters we encountered. Everyone provided exceptional customer service, especially Roswell, Norielyn, Melo, and Kriselle. Thank you for making our dining experience so enjoyable! We also spent every evening after dinner hanging out at **Deck 14**, and the experience there was absolutely unbelievable. A huge shoutout to **Johnny** for providing such amazing customer service! **Kudos, Johnny!** You truly went above and beyond. Royal Caribbean is so lucky to have you on board!Your kindness, attentiveness, and outstanding service made our family's experience even more memorable. Thank you to the entire crew for an unforgettable VIP experience! We truly appreciate all that you do.

I have been on many cruises over the years with several different cruise lines, and I have never…read moreexperienced customer service like this. We specifically booked a Caribbean cruise aboard Royal Caribbean's Allure of the Seas because we wanted to vacation in the Caribbean. Royal Caribbean has now substantially changed the itinerary and replaced the vacation we selected with an itinerary going to Mexico. If I wanted to take a Mexican cruise, I would have booked a Mexican cruise. I completely understand that cruise itineraries sometimes have to change because of weather, emergencies, safety concerns, or unforeseen circumstances. I am not suggesting that a cruise line should never be allowed to change a port. My issue is what happens when the change is so substantial that the vacation being provided is no longer the vacation the customer chose to purchase. I contacted Royal Caribbean and explained that because of the significant itinerary change, we no longer wanted to take this cruise and requested a refund. Their response? No refund. No compensation. They told us we could change to another ship and sailing date, but apparently we are expected to rearrange our schedule and potentially our other travel arrangements because THEY changed the vacation we purchased. Imagine purchasing an airline ticket to New York. The airline later contacts you and says, "We've changed your destination. We're taking you to Los Angeles instead." You tell them, "I don't want to go to Los Angeles. I purchased a ticket to New York, so I'd like my money back." And their response is essentially, "No. We're still taking you somewhere, so we're keeping your money." Would anyone consider that reasonable? That is exactly how this situation feels. What has been most frustrating isn't simply the itinerary change. It is the dismissive way Royal Caribbean has handled it. Their response essentially amounts to: We understand you're disappointed, but we're not refunding you or compensating you. In other words, they can substantially change what you purchased, and if you no longer want what they substituted, that's apparently your problem. After numerous cruises with different companies, this experience has completely changed my opinion of Royal Caribbean. We aren't asking for something unreasonable. We aren't asking for a free cruise. We aren't trying to take the cruise and then demand our money back afterward. We simply do not want the significantly different vacation Royal Caribbean substituted for the one we purchased, and we are asking them to return our money. Unless Royal Caribbean changes its position and provides a reasonable resolution, this will be my first and last cruise booked with them. I would strongly encourage anyone considering Royal Caribbean to understand exactly how the company may handle your reservation if your itinerary is substantially changed after you've paid. Buyer beware: apparently the itinerary you choose when booking may not be the vacation you ultimately receive--and if you don't want the replacement, Royal Caribbean may still keep your money.

Experienced top tier food & reception. Butler Mini Putt…read moreputt golf, visited eastern Caribbean islands- safe clean nature - sharks, seals, Various restaurants from French To Thai To Mexican. Staff Introductions, Arcade Games from bowling to arcade. Game Shows, Opportunities to increase points

Extremely disappointed with Norwegian Cruise Line--not only because of what happened onboard, but…read morebecause of how difficult NCL makes it to report serious employee misconduct. The employee involved was Duvan Felipe Beltran Acevedo, Cruise Consultant in NCL's Sales Department. I was onboard as his guest. After Guest Services replaced my malfunctioning room key and specifically told me Duvan's card was still valid, I later came downstairs to let him into the room when he said he was locked out. After I let him in, he deliberately locked me out with my belongings inside. Security had to restore my access. He then locked me out a SECOND time, requiring another security call and roughly another 30-minute wait. While I was gathering my belongings to leave, he threatened to throw them into the hallway if I didn't turn the lights off. I felt unsafe enough that I stayed in a public area until disembarkation. Separately, on August 30, he used my card for a $42 transaction I did not authorize. I disputed it with Guest Services, yet I was still charged. Now I'm trying to formally escalate this and NCL does not provide an easily accessible HR phone number for guests to speak with someone about employee misconduct. Their online Guest Experience form also would not successfully submit my complaint. For a company this large, there should be a functioning, direct way to report serious safety concerns involving employees. I expect NCL to investigate Duvan Felipe Beltran Acevedo, review the security reports, surveillance, room-access records and unauthorized transaction, and provide me with a case number confirming this has actually been escalated.

A+++ service. We got off our cruise and decided we wanted to book another getaway ASAP and saw the…read moregreat reviews for Brickell Travel Management and decided to drop by their office for their services. Ennio was so helpful. He made sure he worked with our budget and vacation needs. We wanted to get away from Miami's rainy weather and see some sunshine and that's exactly what Ennio did for us. We didn't give him much time to plan because we honestly wanted to get out of town ASAP. He got us an amazing deal for an all inclusive trip to Cancun with airfare all within our budget and with a flight out the next morning. I've never used a travel agent before but I'm sure glad we did. Me and the hubby were trying to find stuff ourself by using all the traveling websites but weren't able to find anything good and we're getting tired of the process. That's when we decided to give a travel agency a try. Think I'll have to use these guys from now on. Friendly service, knowledgeable agents and super efficient travel planning. Love it.

Brickell Travel did a fantastic job with my reservation. Anyone I spoke with was friendly and…read morehelpful. In addition Tania was able to provide a last minute upgrade on my return flight. I highly recommend them.

the wait is horrible -- i literally waited for a total of 7 hours they could hire more people and…read morehelp move the things that are sent to cuba... i must add that the delivery is excelent

Muy mal servicio. Esta compañía no ofrece garantía ni respaldo por los productos que envían…read more Contraté los servicios de Cuba Max el 24 de julio para enviar un televisor nuevo a mi abuelo en Cuba. En la oficina la atención inicial fue correcta y no tengo quejas de ello. Sin embargo, el problema comenzó cuando mi familiar recibió el televisor: llegó roto, con la pantalla completamente negra e inutilizable. Al comunicarme con las oficinas de Cuba Max para reportar la situación y buscar una solución, la respuesta fue que no tenían nada que ver y que no se hacían responsables de los daños, a pesar de que pagué incluso un envoltorio especial para garantizar que el producto llegara en óptimas condiciones. La atención al cliente en ese momento fue insensible e incluso grosera, insinuando que era mi responsabilidad por haber enviado el televisor, ya que según ellos desde el 14 de junio no cubren este tipo de pérdidas. En conclusión, pagué un servicio con la expectativa de seguridad y respaldo, pero al final entregaron un producto dañado y se desentendieron completamente. No recomiendo esta empresa: cobran por un servicio que no garantizan y no se hacen responsables de los daños.

Una agencia que no respeta a sus clientes. Las mujeres que…read moretrabajan en esa agencia son muy mal educadas. Tuve un paquete demorado por razones ajenas a la agencia, pero ajenas por supuesto a mi, y no fueron capaces de informarme sabiendo esto. Y cuando llame para que me explicaran lo que estaba pasando, medieron una explicacion y me colgaron el telefono. Y yo en ningun momento ni grite, ni use palabras incorrectas, ni nada. Sencillamente no me dejaron hablar y colgaron. Yo pregunto: Es esto Cuba? Donde creen ellas que estan?, En Cuba? Porque fueron dos de ellas. En fin, una agencia que deja mucho que desear.

Muy mal servicio ,entregue los uniformes y la mochila de mi nieto para empezar la escuela y no han…read morellegado

I can't say enough amazing things about The Cuban Guru! We worked with Maria from Concierge Cuba…read moreand was blown away by the service. It was just two of us and we truly got the celebrity treatment. Carla, our tour guide was outstanding. A local and former psychology professor at the university, she holds more historical and political knowledge than you can even imagine. Reservations were made at the very best of Cuba's privately owned restaurants and hostels where we received some of the best service of all my travels. No matter what you may be hoping for your Cuban experience, they can make it happen. I truly don't believe that there is a better Cuban travel service. We had such a great time, we are already working with Maria for round 2!

This is a great way to travel to Cuba The owner has made…read moreprovisions to see all the beautiful sights Havana has, in addition they have the best restaurants on their list ( not just tourist places )great food right price, I felt like it was a private party every night! In addition the outskirts of Havana are a must! Everything was organized and arranged accordingly Very personal!