Awful how they treated my grandmother, she was neglected and taking advantage of, the minute you…read moreleave a loved one alone with these people they are at risk. She had items stolen from her and she was pressured into signing over money to employees which is another story. Stay away from this place.

Terrible! Management is indifferent if not hostile. Do NOT put your loved one in this facility's…read moreMemory Care. They heard the residents like cattle into a common area and except for a few activities, let them sit alone and mostly unattended while the staff stare are their phones or talk among themselves. The food in memory care is bad and not nutritionally balanced. For example, they will bring a meal without ANY carbs, often neglecting to provide plastic eating utensils, a drink or napkins. If you're not there for every meal, you have no idea if your loved one is eating or not. If you speak to management, they will promise to do something, but they never seem able to resolve even the simplest of issues. Moreover, they NEVER follow up with status, no matter how many times you report the same issue. Management is generally unprofessional and pathetic! They don't clean the rooms properly and will make excuses or blame your loved one if you complain. Overall, most of the staff are indifferent at best. Most of the staff don't know how to deal with hearing aids so they usually sit in the charger. You would think this would be easy for a retirement home, but nothing is easy there. Again, if you're not there most of the time you'll have no idea what's going on.

What an absolutely wonderful place. There is a beautiful chapel on the 2nd Floor where residents…read moreattend daily mass in the mornings and afternoons. The floors are clean and well maintained and always smell fresh. Just ask the residents themselves living here, they can attest to their happiness.

This is a five star community!!! Not only is it kept clean the staff is courteous and ready to…read moreassist in any circumstance!! There are always fun activities taking place!!! The church is absolutely beautiful!!! And the backyard seating area peaceful and immaculate!!! Residents are friendly and ready to play a dice game in the ice cream shop whenever someone would like! Come and see this hidden gem!!!

Good looking facility however awful place. The give you a great…read moresales pitch but is all a LIE. MY WIFE MISSED MEALS with no caring from the staff. When is advised the staff they ALL stated it was wise decision on my part to take her back home. She was ignored much of the time very little help. they claimed they were fully staffed .. ANOTHER LIE.One time 3 of the staff walked by the room and my wife asked for help and they said they would be back soon never came back.. care quality extremely poor. they claim i owe them over $4000 as they claim i took her out early but they will pro rate and return pro rated portion.DO NOT BELIEVE. I AM CONSIDERING WILL CONTACT LAWYER. FRANK IANTORNO. WIFE LINDA

The sheridan is a great place to be put in for care the service is excellent and is always…read moreimproving if you need a team to help your loved ones this is the place to be, there are activities always available a nice environment to be in with people that care it is also a great opportunity to learn how to help others and be involved with a community of people who dedicate themselves to a healthy and helpful lifestyle The sheridan is one of the best places out there !

My mother stayed at Norwood Crossing for 3 months while she recovered from a spinal fusion. All of…read morethe doctors, nurses, therapists, and staff were very nice. The facilities were clean and easy to find parking at. There is a ton of extracurricular activities for the guests and residents too, such as gardening, painting, and movie nights. The food was standard, but there are also separate restaurants that offer food that's a little more high end. The only reason I gave 4 instead of 5 stars were because the rehabilitation bedrooms are a little dark and drab. And we also ran into one transport issue trying to bring my mom to Presence for a doctors appointment. She was late getting to the hospital and the nursing home claimed she was stuck in traffic. However, because I track my mother, I knew she had yet to leave the nursing home. I was disappointed that they lied instead of just saying that they forgot about her. Other than that, I would recommend touring the facility yourself to see if it's the right fit for your elder. In comparison to other nearby facilities, we were pleased and would send our parents back there for a stay if need be without hesitation.

I was part of Norwood Crossing for over 15 years, and during that time I witnessed both the highs…read moreand the challenges that come with any organization. However, I can honestly say this is the worst I have ever seen it. The administration has become one of the biggest concerns. Many staff members, residents, and families have expressed frustrations about leadership, communication, and decision-making. It often feels like concerns are not being heard, and there appears to be a disconnect between administration and the people they are meant to serve. Since the transition to Oakdale Senior Alliance, many dedicated employees who truly cared about the residents and their families have left or been let go. These were the people who helped make Norwood Crossing special. They created a warm, welcoming environment that felt like home and made Norwood a respected part of the community. Unfortunately, that sense of community has diminished. The facility no longer feels as clean, welcoming, or resident-focused as it once did. Morale appears lower, and the culture that made Norwood Crossing stand out has changed dramatically. It is heartbreaking to see what has happened to a place that meant so much to so many people. I sincerely hope improvements are made, but from my perspective, Norwood Crossing has lost much of what made it exceptional. Even long-standing community traditions and programs seem at risk of disappearing. This review is written not out of bitterness, but out of disappointment and concern for a community that I once proudly called home. Sadly, I wouldn't be surprised if the thrift shop is next. It's another community treasure that residents, families, and neighbors have loved for years.

I have been a visitor at the Danish Home for years and have to say it is a wonderful homey place…read morewith old world charm. Residents seems happy and the programs are well-attended. The Executive Director, Scott Swanson is very hands on and involved in make each resident's life better. I love the feeling of this place so much I joined the Women's Auxiliary to be more involved.

From the owner: A boutique senior community nestled in a National Registry District of Northwest Chicago.read more

My sister Sandra moved into Chestnut Square at The Glen in August of 2023. We had done quite a bit…read moreof research and looked at three or four other communities in the region that were nice, but we ultimately chose Chestnut for a variety of reasons. First and foremost were the staff and residents. They were all some of the warmest and friendliest people I've ever met. Not only were they warm and friendly but extremely helpful and very competent, as well as accommodating. The food was excellent, and the entire building was very clean, well-maintained, and quite attractive. There was plenty of programming and amenities both at Chestnut Square, as well as a short walk away in The Glen Town Center. Just across the street is a beautiful natural area with paved paths, a lake, shops, and plenty of places to explore. During her time at Chestnut Square, Sandra made many close friends and even developed a wonderful, close, and fulfilling romantic relationship with another resident who lived down the hall. The most important thing, however, was the dedication the staff had toward the happiness and fulfillment of all the residents. It really showed how happy everyone was in the community. Pretty amazing! When Sandra's health declined and she needed more assistance, Chestnut Square was able to provide additional on-site support through its phenomenal sister affiliate, Partners in Healthcare. The caregivers from Partners treated her and her loved ones like they were their own family. This was all available in Sandra's original apartment with a very thoughtful aging-in-place model, so she wouldn't need to transfer to another floor or facility. The care was exceptional, providing her with warmth, dignity, and respect. It comes as no surprise that Chestnut Square (a non-profit organization) is driven by their dedication to residents as well as staff--who all seem to really enjoy working there. Our entire experience with Chestnut Square was wonderful and provided the whole family with tremendous peace of mind!

I have lived at Chestnut Square at the Glen for four years. The residents and staff make up a…read morecaring community. Helpful and actively supporting each resident. I am so glad i chose to move her when i did. I have progressed to needing a walker and 12hrs a day private caregivers. Both are accommodated enthusiastically here. I know that this residential community has extended my life actively. The activity calendar offers something for mind, body, and spirit every day. Location is the best with shopping and medical care within a mile or two. The decor and residential suburban settings is superb. As is the residence itself. If you need it come join our club. This is the place!!!

first of all, this is no longer Brookdale, it was bought out in September of 2025 by Discovery…read moreVillage. We shall see if they continue with some of the positives. They can use more activities but all is in the works. The nursing staff is wonderful, most people are very helpful. They are a little in need of more staff but again, all in the works.

Brookdale Des Plaines, IL 3-16-25…read moreAfter almost 2 years of residency my opinion Brookdale Des Plaines remains the same...... VERY high marks for both residents and management with staff. In spite of a madcap rush of 40+ new residents caused by the abrupt closing of another "senior" facility up the road, management rose to the occasion over a 4-5 month period to get everyone housed and safely moved in. Toss in another round of Covid, the Flu and artic winter temps, the Holiday decorations were once again Rockefeller Center like. Residents long-term and new have blended together on a mostly joyful. and very friendly fashion. Management continues their top down approach to keep things running smoothly Access to top rated reliable medical care is always a growing need as we all get older. And when buying a house any good realtor will say.... LOCATION - LOCATION - LOCATION!!! This facility has it in spades as well as a an IN-HOUSE reliable bus service to get you to and fro. BDP SHOULD BE at the VERY TOP of anyone's list as a safe, extremely well managed plus welcoming home for you or your loved one. I invite you to read my previous more extensive reviews, or better yet call BDP and schedule a visit. A long term and well informed marketing team await your call. Again, I am in NO way associated with Brookdale and simply reside here as an 85 yr old slightly disabled male resident. 2 years now and still very happy!!! HOPE to see YOU soon!!!

Best decision we ever made. Great facilities and the staff, without exception, is friendly, caring,…read moreand competent. You can be involved 24/7 or stay as independent as you wish. Food exceptional for an institution like this. Care Center and Assisted Living are considered top notch though do not have any experience there. Would recommend the Vi to anyone in strongest terms.

Beautiful apartments, Great food, wonderful and healpful staff, great activities, and great social…read morerelationships with people our own age with similar problems and needs. It was the best decision my husband and I made when we came here. We have since needed and are using the Memory Care unit (Canvas) which has greatly satisfied our need, since my husband now has dementia and I can just cross the street to visit him. It also is in an area with shopping, entertainment and dining is easily accessible. I feel moving here will add years to my life.