Rude! Rude! RUDE! I called to ask a simple question, and whoever answered wouldn't even let me finish talking! They put a phone number on the website, and then tell you they can't answer your question because "the phone number is only for emergencies" So I'll be sure to only call the next time I have a "flower emergency". RIDICULOUS! read more

I would give no stars if I could, the screenshot speaks for itself. My dad called trying to order flowers & this is the response he got. read more

Not Just A Flower Shop - Florists Near Me - El Paso, Texas

I called to place an order for a friend's Dad's memorial service. It was unfortunately sudden. With only a few days notice, I didn't know the time, only the name and date but Vanessa said she knew the funeral parlor and would take care of it. A group of us all pitched in to get their family a large display of hydrangeas, roses and orchids as we couldn't be there ourselves on such short notice. Vanessa was so helpful, sympathetic and understanding throughout the whole sensitive process, easing any worries we had. It was a comfort to us to be able to send our condolences a thousand miles away. I would definitely order from them again, though hopefully on a more light-hearted event next time. read more

She was truly unprofessional. I asked to have my flowers delivered on a certain day and they could not be delivered so I asked for a refund. She then went on to call my husband a liar and then she started talking about my five children. I have never been as disrespected and will never support this business again. Not only was she rude and wouldn't give me a refund they still didn't even deliver the flowers read more

I contacted this Flower to attempt to get some guidance on seasonal flowers, and what they could possibly suggest, right away I was cut off by the person who answered the phone and told me we only carry what you see on our website, the lady didn't even let me finish my question and when I tried to continue with my question she continuously cut me off repeating we only do what you see on our website, I gave up and simply decided to end the conversation by letting the person on the other end of the phone that I would call elsewhere. The person then texted me. With such poor customer service I immediately received I simply let her know I had received poor customer service and would look else where... and this was her response, "you're not my customer just a crazy stupid annoying woman." Simply because I called to ask for advice on flowers which I didn't get because she didn't even let me finish my question. Wow, I know for sure I won't be taking my business there. read more

Not Just A Flower Shop - Text conversation - Florists Near Me - El Paso, Texas

They don't deserve one star. The worst service. They Do NOT know anything about floral design I order flowers from flower shops all the time I've never had an experience like this one. Do not look here for flowers. I'm still waiting on my credit over a month after I ordered them. And the flowers were never delivered !! DO NOT do business here!!! read more

Not Just A Flower Shop - This is what they think is $200 worth of flowers Never even delivered the flowers and never got my credit - Florists Near Me - El Paso, Texas

We purchased this beautiful picture apparently because once the arrangement arrived it was a plant that was purchased from the Albertsons across the street for a third of the price we paid maybe less for them. We read there policy thoroughly and contacted there BloomNation corporate and was told they did not follow the policy on the substitution properly. What made it worse was the call towards the not just a flower shop went horrible I asked if I could at least get the difference not a full refund because I understand things happen and was yelled at immediate by the son and the mom. They said they are filing a police report on us because we were going to file a dispute. We got advice and did more investigating before we filed a dispute and just take it further than it needed and even tried calling the flower shop again but they no longer would take our phone calls to work out a solution. If we could post photos I would show you. But I can't I apologize if you had a great experience with them this was just my encounter. Thank you read more

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I came down from L.A. To attend my Godfather's funeral service. I arrived in Las Cruces, settled down in our room and started calling flowers shop in El Paso. It was late about 8:15 pm hoping some would answer the phone. Them bam Not Just A Flower Shop answered! I explaining I need the flower on Thursday before the viewing which started at 5:00 pm. She was very professional, so I set up an appointment Thursday morning 10:00am. Let me tell you, I was tough to never judge a book by its cover. The flower shop is small but this lady can make an arrangement like no other. I went with my guy feeling and it paid off big time! It was beautiful everything I needed for my godfather a WWII veteran. Thank you, Not Just A Flower Shop! read more

I work across the street and saw that this shop had good reviews. I needed something very specific for a Memorial Service. Only blue, yellow and white flowers. I described what type of flowers I needed, told them to make it as classy and un-funeral like as possible. They did an exquisite job. Even though I'd instructed blue & white hydrangeas and yellow roses.. I was so pleased to see yellow sunflowers and other blue flowers (I'm not good with identifying flowers!) Beautiful job, thank you. I'll be back soon. read more

PHENOMENAL SERVICE !!!! I was in a hurry to purchase a last minute, and sadly unexpected arrangement for family who lost their loved one. I went to their website and ordered my arrangement with very specific instructions. Vanessa handled this very professionally and expeditiously. I was very impressed by their service. I even got a picture of my arrangement via text. Excellent Quality and Service. I will be using your services from now on. read more

i actually didnt find this shop on yelp, but at a salon since i took my grandmother for a spa day for her 86th birthday. I had noticed they had flowers in the front and figured "why not give them a try". They were fairly close to downtown and since my family and i were going to be having dinner at the cafe central i thought it would be a wonderful surprise for my grandmothers birthday. So i jumped in my car and drove there, the building was a bit hard to find but my iphone helped get there. Upon walking in i noticed there was some crazy monster arrangement being made in the back and i was stunned. I didnt actually know how big flowers can actually be arranged! the florist came to help me and he was extremely friendly. He let me walk in to the cooler to show me the flowers he had. I was on the search for peonies and i never seem to find them at all in this city. i was starstruck because he had 2 different types of peonies (which is difficult to even carry one for some reason) i told him my grandmother is getting ready for a dinner at cafe central and i would like them delivered at 6;00 because our reservation was at 6:30. He took down the info and he asked if she had any style or design that she preferred. i really didnt know what my grandmother likes other than peonies. He then asked how she is, her faveorite things, hobbies and belongings. i know she liked peonies (of course) she loved butterflies, and gardening is one of her specialties, she is a fan of ceramic vases in fact her favorite items are in her hutch cabinet and most of them are a ceramic "vintage" type. She went thru cancer twice. He then said he has an idea and i told him ijust wanteded it to be special. this is the first time in 5 years the whole family has came to see her. he told me not to worry and then i paid and was off. so i picked my mother up, went home to round everyone up and left to dinner. upon arriving to our reservations at cafe central our table was already set up. a wonderful creamy ceramic vase was in the middle filled with peonies and some weird herb or type of babys breath that made it smell incredible! there were to tiny individual vases next to it that had a single peony and some of that herb as well. there were some butterflies set on each one of our napkin holders and on one plate there was a card with the name " Sharon" (that was my grandmother) it had a small metal i guess gold plated butterfly under the card. my grandmother looked at me and wanted to cry and said it was the best birthday ever! i thank the florist and the shop. he went completely above and beyond my expectations. i definitely recommend. to anyone. they care which is hard to find in this city. read more

Not Just A Flower Shop - great flowers when i walked into the store. they make pretty arrangements - Florists Near Me - El Paso, Texas

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I do not live in El Paso but needed to send flowers to a funeral hone. The funeral home recommended a different florist, when I looked them up I didn't find many positive comments. I did a search on area florists and decided to try this florist! I was treated very well, Angel was very helpful and gave the utmost best customer service! I was so impressed I sent out an email to other board members and even shared the phone number in case they wanted to share with others. Thank you for taking the time during a sad time. read more

I no longer live in El Paso but when I needed a floral arrangement for my mother's Memorial church services; I researched many EP florist & was impressed with the ratings of this business. I decided to give it a shot & Angel was truly an "angel". She went OUT OF HER WAY, no kidding; to custom-build my floral based on my relationship to whom the flowers were for, the occasion & importantly, my budget. When my elderly dad couldn't deliver a picture she was going to work the arrangement, SHE volunteered to pick it up! This was all last minute, mind you. I mean, who does that now a days? I was sooo grateful she offered; I was limited to what I could do being out of town. The arrangement was just gorgeous, beautiful, and did what I wanted, to make a statement of my love for my mother. I would HIGHLY Recommend this business based on my experience with them myself. read more

Super disappointed with this florist! Called after seeing some beautiful pictures on yelp and unfortunately that's not what we got. For almost $44 and with pick up, not even delivery, all we received were some lillies, 3 roses, daisys and a ton of cheap looking fillers wrapped in a cheap foil looking paper. It literally looked like a bouquet I could pick up at Albertsons for half the price. I actually had called and stressed to please please please make it look pretty for a special gift and to not use any cheap flowers. They didn't even throw in a vase. Actually when i called to let the woman know how disappointed we were she said well it is graduation and oh if you wanted a vase bring back the bouquet and I'll rearrange it! Really????? Of all the flower services I've had in El Paso this is the worse. Now mind you i would not be mad if it wasn't a gift for someone truly truly special. The only reason why I even gave one extra star is because they rushed ordered this on a Sunday, but I trusted them to have better taste than they did. If something as simple as a bouquet looks like what we received, I wouldn't recommend them for any special occasion. Poor customer service and overall poor product! As an added note: They did not honor the yelp discount over the phone even if I had purchased it nor the other discount listed clearly on their yelp page) read more

I had a bad experience with this shop. I completed an order a week prior through 1800 flowers and scheduled the delivery for today (Sun.Nov.13/2011) which was an AVAILABLE date. I waited all day AT HOME for the delivery and no one ever showed up! I was on the website where I purchased the flowers at, refreshing every couple of minutes. That's when I suddenly saw on the tracking information that the delivery was attempted. I ended up speaking with a man from this local business and Supposly the delivery guy left a note at the door BECAUSE NO ONE WAS THERE! There was no such thing because no one ever showed up AND NO NOTE WAS LEFT! The guy did not resolve the situation because he was not going to get paid over $100.00 for that order because they get 25% from that 3rd company (1800 flowers) and he needs to split that 25% between him and the delivery guy(even though he didn't do his job). He ended up telling me that there was nothing he could do and if I was not happy, to call 1800 flowers and cancel. AND I DID! HORRIBLE SERVICE!!!! read more