This store was disappointing for sure, I have a 5K engagement ring and band and they needed sizing…read more Because I didn't bring them in within six months they wouldn't honour the free sizing. I also had a band that needed repair and wanted to charge me half price for the repair after they'd charge me 150.00 for the sizing of the pieces from their store. What a deal right?! Never going back, even though I have some custom work to be done for a ring, I'll be going to Farrah Fine Jewelry in Kanata!

I've been searching for a simple custom engagement ring. I've been to all of the major spots in…read moreOttawa and get the same feeling at each place. They're happy to take my money, but don't care to spend time getting to know me and my fiancé to be. After a bad experience at Howard's and a decent one at Magpie, someone told me to venture out to Orleans to La Maison DOr. So I took the long trip from Almonte to Orleans hoping to be wow'ed. Unfortunately I wasn't wow'ed at all...the staff seemed nice, but once they found out my budget, they discounted my ideas and pushed me into specific ready-made rings in their store. You probably don't need my business, but you don't need to treat me as though you don't. Verdict: Not worth the drive. Still looking....

Amazing store bought multiple peices from there - Sarah is amazing to work with and so is her…read moremother!

I brought in a watch that needed servicing, and left it at the store with an associate. 2 MONTHS…read morewent by and I didn't hear back from them on when the watch would be done. Despite calling about when it would be ready, I was given an answer of "another 3 weeks". When I called yet again and finally spoke with the owner, she let me know that the people who can service it will be by in about a month. WHY was this not mentioned before? Had I known it would take this long, I would have found another location to take it to. Very unprofessional and it shows that they try to take on too much & don't have the bandwidth for the jobs and repairs they do get. I do not recommend this jewellery store.

Bought my wife's ring there 35 years ago. Needed to have…read moresized bigger [1/2 size]. Brought in for quote and time frame to have done. Both were reasonable and suggestion to have claws redone, I agreed. Parking and vagrants outside can be a problem. Very good friendly service.

Thompson Jewelers has been the only jeweller that I trust and have gone to over the last 25 years…read more Why do I keep coming back? It's the workmanship, the people, integrity, professionalism, creativity, ability to read my mind and of course the stunning pieces from the display cases and the handcrafted custom pieces from the bench. Happy 70th anniversary to Thompson's Jewelers... Cheers!

What an incredible experience. When I first sent out a request for quotes for a ring clean &…read morepolish, Dixon's was one of the first company to respond. Their response was also direct and efficient, just the way I like things to be done. I finally recently had the time to stop by, so I did a drop-in. The jeweller or staff that greeted me did a quick inspection under her fancy lamp, then brought it to the back to be cleaned. I was able to wait around and it took all of 15-20min from check in to check out process. I really appreciate how efficient and friendly they were. And my ring came out looking brand new.

Amazing place. I…read morefirst contacted Mathew 2 years ago, around Christmas time. I had a vision of what the perfect ring for my partner would look like. I went to countless jewellery stores and was always told "the features are too complicated and it doesn't warrant the design." This all changed when I met Mathew. He was open and willing to take on the challenge of building the perfect ring. I described to him the meaning of the ring. I even went as far as trying to figure out how many twists the bands would have and the number of diamonds on the band, in order to be symbolic of our relationship. Mathew asked me why I had chosen a specific style and feature. So I described that the band was to be simple yet stunning, like my partner. The center stone was to represent her heart and I wanted it to be as big and clear as possible. Together we went through multiple design stages. For example, changing the diamond sizes on the twist in order to make it look nicer. When it came to choosing the center stone, Mathew knew exactly what I was after. He told me that it would take time, but he was willing to bring in diamonds to show me, until we found the perfect one. Never once did he pressure me into choosing a specific stone. He told me to be patient and that when the moment came, I would know I had found the perfect diamond. Well the day came. Mathew presented me with the final stone, and he was right, I knew it was the one for the ring. He agreed that it matched my description perfectly. The ring design was completed next and high quality photos were given to me for approval. I once again decided to make changes to the ring. This time adding each of our initials and birth stones to the side of the ring. Mathew agreed it was a very nice touch to the ring. When all was said and done, the final ring came out better then I had ever expected. Mathew said the reaction on my face was priceless. He felt the ring was exactly what I had envisioned for my partner. All this to say, Dixon Jewelers allowed me to come up with exactly what I felt my partner deserved in order to reflect who she is. Dixon Jewelers accepted the challenge and was fully supportive through this LONGER than normal process (only due to my changes :) ). Thank you so much for all your hard work and I look forward to doing more projects with you in the future.

C'est un ,,bijoutière" de loisir... This is more a hobby / trinket store. They doesn't have much…read moreselection and what they have looks like they are from the flea market. It is petite things you give to your bridemaid that they don't wear after your anniversaire of mariage. Rien n'est droit, and they call it ,,Organic''? C'est quoi ca? Over one months wait to make one engagment rings? Économise vos argent!

A great place for unique jewellery designs (including custom work!) and repairs. I've gotten lots…read moreof jewellery pieces repaired here over the years, including broken necklaces and rings, replating, resizing, and all sorts of alterations. So far, I've loved all the work they've done.

I took my watch in for a new battery and that's exactly, and all, they did. They didn't set the…read moretime, the date or the day. Really?

I am pleased beyond my ability to express superlatives with Master Jewellers at Billings Bridge…read morePlaza I have an old Timex Expedition watch that I cherish very much because it is a reminder of happy times from the past. A few weeks ago it stopped working for some reason. I took it to a reputable jeweller and I was told that it needed a replacement movement, but that the replacement unit would not have the illumination feature because it wasn't available. I decided against getting the repair done and I took the watch to another reputable jeweller. This jeweller also checked the watch and told me the same thing. I also decided not to have the repair done. As I mentioned, this watch is very dear to me and I wanted it to work as it was intended. A friend of mine recommended Master Jewellers to me as he so very pleased with their service. I took there and I told the lady how much I cherished this watch, also mentioning the information that I was given from the 2 other jewellers. The lady was familiar with this model of watch and told me that the illumination feature is separate from the movement and it would be retained if a new movement was needed. I agreed to have the inspection and repair done. A few days later she told me that the watch only needed a battery and the existing movement was operating correctly. I was so pleased!!! Not only did it not need a replacement movement that 2 other jewellers told me it would need , but it only needed a battery ! This watch is now woking perfectly just as it had been for so so many years. I highly recommend Master Jewellers to everyone, especially if a treasured item is involved. They are so courteous and honest , such wonderful service !!

My wife and I have dealt with Shane for over 20 years. He has made many things for us and…read moreredesigned wedding rings. Staff always polite and no issues with price Graham L Dale C

After seeing Goldform recommended repeatedly online, I thought they were a good and safe bet to go…read morewith when designing a new ring using an existing ring and a loose diamond. Was I ever wrong! I excitedly made an appointment with Jason and I showed up expecting a consultation where there would be an exchange of ideas about the possibilities but there was none of that. I was there for maybe five minutes and he simply asked me to send him in inspiration pictures. I left him with a loose diamond and my deceased mother's wedding ring. The plan was to create a two diamond ring (toi et moi style) and then use the small leftover diamonds from the wedding ring to do a thin diamond band. No money exchanged hands and no design was agreed-upon. When I finally did receive the draft design, I didn't like it. I asked him if he had any other ideas for me but he didn't - he simply said " I can do whatever you want but you have to decide what it is that you want". I expected more input from someone who is a professional in the industry and has designed what I assume is many pieces of jewelry. Feeling like we had hit a wall, I indicated that I was going to come pick up the ring and loose diamond I left with him. It was at this point that he told me that he had removed all the diamonds from the existing ring and that there would be a charge of $90 for that work. To say I was shocked that he had done this was an understatement, but when I saw the ring, which he left completely mangled, I was even more shocked. Part of me wondered if I was in the wrong in being shocked that he had done this - I had never designed a jewellery piece before - maybe this was the norm? I went to another local jeweller and the experience with them was a breath of fresh air and what I expected from Goldform. I told them about my experience with Jason at Goldform and they were horrified. What he did to the ring I brought in is absolutely not standard practice and he should've never done that without consent. The new design for the ring I'm planning will include likely a duplicate of the setting from my mom's now mangled ring which I'm going have to pay for because he tore apart her ring so badly that we likely can't just use her existing setting. So now I'm going to be out even more money because of his carelessness. If I could give negative stars I would. Please stay away from Goldform.

I bought three birthday gifts across two of your stores this month. When looking for something…read moreextra special, Magpie always has something unique. I love your stores and the designers you represent and how you support local. Customer service is consistently great. Your window display in the Glebe right now is fabulous!

I get hives in a jewelry shop as most men usually do. To say that I'm intimidated in this…read moreenvironment would be putting it mildly. I cannot thank the Magpie staff enough for their unbelievable service, craftsmanship, attention to detail and most importantly, their ability to make this experience pleasurable. THANK YOU MAGPIE. Who knew going to a jewelry shop could be this enjoyable.