I had one of my pipes freeze and bust open in my house and it was literally the worst time of my…read morelife. I called PuroClean and spoke with Devin and they were able to help me out with getting people out to help clean and dry everything. Then I was able to get the stuff put back together with them as well for the repairs. I worked with their scheduler who was awesome and the project manager Tim was on top of everything. I seriously never want this to ever happen again but if it did, I'm calling them again.

We had a significant amount of water damage in the basement of a house we're renting and saw the…read morereviews were good for this company and scheduled an inspection. They came before the end of the day on a Friday. So far so good. The field reps told us the price would be $7000 to do the work then given it'd be after hours and $4500-$5000 to do it on Monday. My wife and another person heard the field rep say this at least twice. We decided to wait until Monday to save the money for the owner of the house. When I called Monday we were told it'd be $7000. I asked David who is the estimator why they weren't honoring the lower price of $4500-5000. He told me it was because that's what the paperwork said. He said he couldn't do anything about it so I asked to speak with a supervisor and was told there wasn't anyone but him. I asked to speak to an owner he said he'd leave a message and ask the owner to call. The owner didn't call so I got his # and called him. His name is Dennis. He said he appreciated the information and expressed disappointment with his internal team at not advising him, he said he'd look into it and get back to me. He didn't call back so I sent him a text 2 days later and received a callback saying he had a family issue. Rather than address the pricing double speak his vm said the final bill may be less than $7000. After the cleanup work was done which took 4-5 hours with 2 men who left 15 fans for 3 days we were told an estimator would call to schedule an appointment to do the carpet, laminate and baseboard repair. After not hearing from them I called and was told by David that no one could do the work for 3-4 months. I contacted the owner about it and heard crickets. Whether the company is a film flam operation taking advantage of insurance money I don't know it is certainly possible. $7000 to be on site for 4-5 hours and leave 15-20 fans unattended for 3 days seems over the top. The bait and switch on the quotes, the 3-4 month lead-time to do repairs and the flakey behavior by the owner are serious warning signs to stay away.

I'm beyond thankful for the kindness and expertise I received. From the moment he arrived, his…read morecalm, reassuring presence turned a stressful situation into one I could face. He thoroughly assessed the water damage, explained everything with honesty, and gave me peace of mind. If you're looking for someone you can truly trust in a tough moment, he's the one. A true godsend!

Highly recommend UWD. Andrey was able to provide a same-day quote in a fairly accurate range based…read moreon a handful of photos and some questions answered over text. He was responsive via text and able to schedule a team to come out the next day, which is exactly what you want to hear when you encounter water + mold damage in your home. He also helped answer questions related to reimbursement from a 3rd party (i.e., builder or insurance), which relieved some uncertainty and anxiety. His experienced crew lead also asked me at the start of the job if I would need to work with insurance, then took extra photos in case we needed them for reimbursement documentation. While on-site, his team was professional, communicative, and got an extensive job done in just 1 day. I appreciated that they set up a containment, showed me pictures as the work unfolded, and cleaned up thoroughly afterwards. They sent someone to pick up the industrial fans + de-humidifier on day 4 or 5. The final invoice clearly laid out all items and their costs.

Nick and his team at Prime Solutions were excellent after my basement flooded. They responded…read morewithin 1-2 hours of my Yelp request, started remediation the same day, and did a fast, thorough job draining, drying, removing personal items, and helping with insurance. They also pushed to keep mitigation equipment in place longer when needed to make sure everything was truly dry before rebuilding, which I appreciated because they did not cut corners. They handled everything from remediation and plumbing repair to demolition and full restoration, and the basement looks better than before. After that experience, I hired them again for unrelated work and found their rates to be extremely competitive. Based on the quality, efficiency, and responsiveness they consistently showed, I plan to use them as my go-to contractor going forward.

Nick was super helpful and reassuring during my home's inspection! Highly recommend their services…read moreand business

Wow! So pleased with the responsiveness and service from Carlos and Amir! When my 93 yo dad had a…read morewater issue and flooded his basement apartment in my house, they came to the rescue! Late on a Sunday night, they responded to my Yelp inquiry and Carlos was there within hours. Carlos kept me informed of his eta as he was on another emergency call. He brought all the equipment in and got everything setup for the drying and clean up, taking care to move my dad's furniture. Carlos was very efficient and checked in repeatedly to ensure everything was drying out, also removing baseboards to allow the walls to dry out. Within a few days, everything was dry and Carlos put all the furniture back. When I got the bill, I was pleasantly surprised at the reasonable price! Great value, great service, and no stress on my part trying to deal with a clean up on my own - Thank you Carlos and Amir!

Thank you for your honesty and professionalism. The crew is great--Carlos is very knowledgeable and…read moredoes not compromise integrity! They have always been proficient in their work and truly go above and beyond. I highly recommend them for any remediation needs.

Really disappointed with quality of work performed for a small fortune. Never heard from Rob and…read morethe work that was performed was subcontracted out with poor results. The sealant on the floor wasn't consistent, leaving spots not covered on a very expensive herringbone floor. Wasn't done properly up to the seams of the floor where it meets the wall. And areas of sealant are now flaking off. Secondly, paint was poured down my bathroom tub and splattered all over the brand new wall tile and grout and tile are ruined. The ceiling popcorn was removed but never finished the areas where it was not done right. Brand new kitchen cabinet and refrigerator was damaged during the course of their ceiling and painting work. Do NOT recommend. It was an expensive lesson for me and truly disappointed that I spent nearly $20k and my beautiful place became worse instead of really shining. Thanks Rob for ghosting me never following up on the job as promised. So much for "Honor".

From the owner: Honor Restorations, the premier water damage restoration and emergency cleaning service in…read moreManassas, VA. We specialize in bringing rapid, effective solutions to those affected by unforeseen disasters.

We have some mold on interior trim, Alliance came out and was able to tell us it's likely from…read morerecent high humidity. They gave us some tips on replacing and cleaning, but it should be small enough we don't need a full project from them to address the issue. The team was super polite and knowledgeable, we will definitely call them for any problems in the future!

So actually, Wes didn't do any mold remediation work for me, because he explained that I need to do…read moretesting and that there is a conflict of interest if a company does both the testing and remediation. He recommended three testing companies. We got the testing done and Wes reviewed the report and indicated that the mold levels didn't merit remediation. He explained thoroughly the process and expected value, and helped us decide that the potential gain probably wasn't worth the cost. I actually had him do a site visit (very reasonable trip cost), just to be sure, and it confirmed our decision. Net it out, integrity and ethics. Would be my first call for any job in his category.