I hired Smart Choice Cleaning for a move-in cleaning in February and scheduled an in-home inspection with Carolina to receive an accurate estimate. During the inspection, I specifically pointed out areas that needed attention, including the ones shown in the attached photos. When the cleaning team arrived two days later, I reiterated these same requests to ensure they were addressed. However, after the cleaners left, it was clear that many of the specified areas had not been cleaned, including the ones in the attached photos (taken post-service). Additionally, the dust inside the kitchen cabinets, which I also had highlighted, remained untouched. I reached out via email but received no response, prompting me to follow up with a phone call. While they offered to re-clean the space, I was disappointed with the overall service and instead requested a partial refund. They refunded $50 of the $240 I paid... Unfortunately, my experience with Smart Choice Cleaning fell far below expectations. Not only was the cleaning service inadequate, but their customer service response was also unsatisfactory. I would not use their services again. - - - - - - - - - - - - - - Update: They called me in April and asked me to change my review and they would issue an additional $50 refund due to my dissatisfaction with their service. I did so and they did. However, I just checked my bank account history in May and they charged me $50 WITHOUT even telling me. This is absurd. Please do NOT use this company. read more

Smart Choice Cleaning - Home Cleaning Near Me - Chantilly, Virginia

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Great value; great communication with Ray. They had a really flexible schedule to help meet my needs. Definitely recommend this company!

They did an excellent job on what we asked them to do for us. We will definitely consider using them again if needed.

More like 2.7 stars overall 1 star for customer service 4 stars for cleaning service 3 stars for resolution I'm extremely unhappy with their customer service. They were quite rude on the phone when I tried to cancel on them due to them repeatedly delaying their arrival time. I knew the Smart Choice Cleaning employee and my other appointment would have overlapping appointments in my home due to SCC's constant delays. So, I tried to cancel, but they said they would only give me 50% back of what I paid for. After negotiations between both parties, I went ahead and let them arrive super late (overlapping with my other appointment). Their employee (separate from the people I spoke to on the phone) parked their business vehicle in a way that would block the other person's car, and he didn't tell the other person about it. As this employee cleaned my carpets, the other person finished up their work on my walls and prepared to leave. When this person saw that their car was blocked from leaving my driveway, they asked the SCC employee to move their car. The SCC employee replied that they cannot do so mid work since his cleaning tools are connected to his vehicle. He stated the work needed to be done first. The other person explained that he should've let her know he wouldn't be able to move his vehicle BEFORE he started the work since he ran that chance of blocking her car in when she'd need to leave. If only SCC arrived at the time they said they'd arrive, or didn't repeatedly push their appointment back... He had a MAJOR attitude and it didn't sit well with me. He snapped at her, then at me. I told him next time he does this work, it would help to let others know if he'll be blocking people's vehicles so they can move their own vehicles accordingly if they need to leave during his work. He said, "I'm just doing my job!" That is correct; however, a courtesy heads up would have been appreciated, especially given that SCC knew someone would be arriving at my house to do some work before they got there. SCC offered me a $25 discount to make up for the delays and spoke to this SCC employee at my home after I called them to complain about his attitude (he rose his voice at us). After my complaint, he calmed down a bit and eventually moved his vehicle before completing his work. I do not recommend them due to their combined customer service on the phone and in person. The best I can do for them is give them 3 stars after all things considered. read more

Post-Renovation Cleaning & Move-Out Cleaning Many cleaners will post a laundry list of services they offer, including post-renovation cleaning, but this company REALLY does specialize in it and knows how to do it well. Spoke with Xiomara, who was engaged, responsive, and professional, when I called to inquire about service and obtain a quote. When I called subsequently to schedule she worked hard to accommodate my timing. Had a pre-estimate walk through with Caroline. She was knowledgeable and therefore thorough, asking important questions about windows, appliances, and our unfinished basement. Because she knew her business, the estimate was accurate both in terms of time and cost. The cleaning crew showed up in the agreed time frame and did an excellent job, vacuuming, then wiping down every surface, including light fixtures and high ledges. If you've ever had large amounts of drywall sanding done, you know how challenging it can be to get your house clean, but the crew removed every evidence of the work. I also had the company do my move-out cleaning when we left our rental once the renovation was complete. Different crew, same positive experience. Smart Choice may cost a little more, but the quality and service are well worth it. read more

I used Smart Choice Cleaning to clean 4 wall to wall rugs in bedrooms. The crew was amazing . Respectful of my home/walls, floors etc. The rugs look amazing. One room had a nail polish spill on it(grandbabies) and he nearly got it out. REALLY GREAT JOB. On time and in and out. I will use again if needed. Very reasonably priced. read more

my cleaning was awesome. The young ladies that came were really nice. They made sure everything was to my liking and were able to come out same day like within a few hours of when I called. I will definitely be using them again. my house smells great and they left little toilet paper and tissue bows in every bathroom and in my kitchen. I loved it. read more

Smart Choice Cleaning - Bows made out of paper towels and tissues in my kitchen and bathrooms. Adorable - Home Cleaning Near Me - Chantilly, Virginia

Great service, both maids service and carpet cleaning a great job We definitely recommend read more

They are a really good cleaning company!! They show great attention to detail and are very efficient.. Today the Cleaning person I had was terrific, her name..Ariella.. The manager is top notch...You will be very satisfied if you use them!! read more

I hired Smart Choice Cleaners for a move out cleaning top to bottom. I was told they generally do a two hour, 2 maid for a move out, I booked them for 3 as I knew the place was a mess. The townhouse unit was empty, and they arrived just after the 2pm arrival time. The whole process from scheduling to paying them 3 days later was a smooth transaction. I would highly recommend anyone to use their services, should it be a regular cleaning or move out. I did not see the unit after it was cleaned, but the landlady, who is a pain and very picky had no concerns with the job that was done. Thank you so much to everyone on your team. I will be recommending your services to any of my friends in the NOVA area. Good company to work with, Good, honest pricing. Hard working team... I would give you 10 stars if I could... thank you again. read more

Got quoted for a good rate to clean 3 pieces of furniture and they did it all in about an hour! Morys and Isgrat were professional and timely, arriving at exactly 10 am. They were also able to remove most of the stains of some of the furniture as well! If you need a furniture cleaning or disinfecting, please do not hesitate to call this business. They do other services as well, but was happy with this one. Great work! read more

Smart Choice Cleaning is FANTASTIC, and we highly recommend this company. We had a unique situation in that the latex glue from a seagrass rug that was in our sunroom on porcelain tile for 15+ years melted and was stuck to the tile like cement. Omar was the Smart Choice Cleaning technician assigned to remove the glue for us, and he was stellar. He was very professional and took the job very seriously, and had customer service in mind every step of the way. He went above and beyond, and we are so grateful. You cannot go wrong with Smart Choice Cleaning. read more

I have now used Smart Choice Cleaning several times. Once for housecleaning and twice for carpet cleaning. Their work is very good, and their technicians are always friendly. You can also count of them to show up when they say they will. read more

We are preparing our house for my in-laws to come into town this Saturday for a week and we needed 4 of our rugs, 2 couches and 3 carpeted stair runners cleaned! We have a dog and a cat and couple family members that are slightly allergic to the dander so it's key to get the carpets and couches thoroughly cleaned! We had the pleasure of having Erick and Dennis come today on time within their designated window and gave us a 30 mins heads up call! They knocked out the job on all 4 of our floors here in Old Town Alexandria in about 1.5 hours! We're very happy with their work and have used them several times prior on our other homes! If you're looking for a professional team with great customer service, please reach out to the Owner, John Alzubi and his team for all your residential and commercial cleaning needs! read more

Smart Choice crew always do a good job and they allow me to review before they leave

Great cleaning of carpet and sofa. I thought heir price was above average but they made an older sofa look and smell like new.

I have had Smart Choice clean my house several times as well as doing post construction cleaning and carpet cleaning. I can't say enough good things about my experiences. They always come on time, are friendly, do everything I ask, and do it well. They are careful and thorough. I have had several different "teams" and every one has been excellent. I highly recommend them. read more

I'm happy to recommend this Cleaning/Housekeeping service. We had decided on a 2.5 hour cleaning and when there were things not quite up to my standards, the owner came through with another crew and absolutely white-gloved everything! Stellar customer service!!! read more

Can't recommend this business enough! Left a message for a quote late at night and they were able to service me the next day! I had three wool area rugs done and they look brand new! Although John (The Owner) could not guarantee that a fresh red wine spill could be removed, the very friendly and professional staff were able to lift the stain and that made me a very happy customer! The two gentlemen that came to my house were Covid compliant as soon as they arrived with no prior request to be so! John's demeanor was wonderful and it was a pleasure to put trust in him easily that a great job would be done. They have a solid customer in me! Thank You Smart Choice Cleaning-You really are what your name implies, A SMART CHOICE! read more

I had Smart Choice clean our apartment and the carpets as part of our move-out procedures and they did a fantastic job! Everyone I spoke to before the appointment was friendly and helpful, and the actual work performed was impeccable. I also really appreciated that they called me to say the time they had quoted me was a bit short, and got my permission to add an additional 15 minutes ($25) to the bill. I would absolutely use Smart Choice in the future, and highly recommend them! read more

Update: Customer Service was very professional and responsive. She reschedule guys to come back and treat stains and within 48 hours. Satisfied customer! read more

Smart Choice Cleaning - Home Cleaning Near Me - Chantilly, Virginia

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I tired "Merry Maids" and "The Maids" and while the cost was comparable and services provided were similar I didn't get as good of quality. I live in a town home and pay $140/cleaning with my signed contract. The initial one time cleaning was $200. Again, this is similar to most other companies. What I do like about Smart Choice is they bring all their own supplies however, there are some special cleaning supplies I like and I leave those out where necessary. But not only do they vacuum EVERYWHERE, but mop hard wood and tile, dust and clean the exterior of all appliances (interior when requested), clean bathrooms top to bottom, and clean glass doors and windows but they take out their garbage, fold my toilet paper/paper towels in pretty designs (lol). In addition, they've made the bed when I've stripped it and left the sheets for them, same with bathroom towels. They do a lot of work. My town home is 3 levels with a finished basement and 2 full and 2 half bathroom and about 2200 sqft. They send three girls and they get it done in generally 2 hours, unless I ask for additional cleaning. They clean all 3 floors with each visit. I sometimes leave them notes to clean inbetween seat cushions, or spend extra time scrubbing tub, or clean window ledges and they do it all. I had one issue where they knocked the shower door out of the track and within an hour of them leaving their repair guy was there fixing it. I mean talk about service! We have not had any problems with theft. I generally leave a lock box on the door for them to come while I run errands. But there are times when I am there and I just go to a different room with our dog. Updated on12/16/2013 - We left Smart Choice because the track in our shower was bent three times from the maids stepping on the frame. While it was fixed each time we needed someone who cared as much about our property as their own. Additionally, I found an individual who would do the same work for $90 taking 3-4 hours to complete. read more

I was given a gift certificate for Smart Choice Cleaning as a birthday present. I needed my 1400 sf home "deep" cleaned to get it ready to sell; I was told by two different people on the phone that my $250 certificate would be more than enough to cover the cost. When the three-person team showed up, they spent the first 15 minutes of time arguing that they wouldn't be able to adequately clean the home the allotted time and I would have to pay extra to cover any time they spent after 2.5 hours. I wasn't happy about this, but agreed to it. They actually took less than 2.5 hours to finish the house and packed all their equipment into the car before asking me if I was happy with the service. At this point it was after dark (they had been late showing up) and I couldn't see as well as I normally could. I walked through and gave everything a rudimentary look and said it looked decent. I couldn't see how this "move-out" cleaning was different than a regular cleaning, but I don't like arguing with people or challenging them and I figured these were the cleaning experts and they wouldn't do a half-ass job. I noticed little things, like that they hadn't dusted under things or the bottom shelves of things over the next day, but then I left town for three weeks. When I got back and started packing everything up to move, I noticed just how bad they did. Nothing had been moved when they dusted, it looked like they had just swept dust under my rugs, and there were dead bugs and dust all over my window sills. I called the manager, who told me that things get dirty over a few weeks and that I should read the reviews on yelp. I'm sorry, but I know how dirty my house gets in a month and this was way more than that. Even my realtor and stager asked when the cleaners were coming (after Smart Choice cleaned) and that was only a week after the cleaning. I usually pay $110 for a regular house cleaning and they do a better job than these people. I do not recommend their services and suggest they work on their customer service instead of arguing with people that complain. read more

Our carpets were sadly, nearly criminally, neglected - and I won't even try to describe the dining room chairs! Before a large family event, my vanity finally overpowered my laziness, and I called Smart Choice to clean the carpets and upholstery. Oh my God - I had forgotten what color the carpets were supposed to be - and they felt so soft! Smart Choice did a beautiful job, and the price was unbeatable. I have sent several people to them since, and I'll continue to do so. Don't wait as long as I did - give Smart Choice a call! You won't regret it! read more

They kind of clean... We are about to drop their service because I don't think they do a good job. When I come home after someone cleaned my house I expect it to smell clean. Never happens. They always seem like they are in a rush and miss places. We have trash cans on the back of our toilets because we have dogs that like to go through the garbage if there's any in there. Every time they come the garbage cans are back on the floor where they don't belong. This last time was the straw that broke the camel's back. Forget the house not smelling clean, us telling them they missed a whole section of flooring when they mop, but they put food in our recyclables. YES FOOD in the recyclables. Meaning after the maids came we had to dig through the garbage and separate our cans and bottles. Not only that they didn't put the bag with the food (and recyclables) in the garbage can with the lid, they left it on the side of the road so that animals could get into it. We did find the neighborhood dog in our trash eating the FOOD. We have spoken with other people who get better rates than what they offer. Look at other options before looking at these guys. read more

This is a review for move out/move in cleaning service. I was moving into a house that was left in VERY poor shape, no one had cleaned in weeks. Smart Choice sent three employees out, they cleaned every inch of the house, in around 2 hours. I highly recommend getting your new house cleaned before you move in, it is really one less thing to have to worry about. If you are in the DMV, contact Smart Choice. read more

Review on carpet cleaning only. This is honestly reaching towards the 5 star category however, I don't hand those 5 star puppies for just anybody! Maybe if they had moved the furniture or worked a miracle and got those wine stains out I would have given it 5 stars right off the bat. A few weeks prior she hosted a party in their basement and a lady took a tumble down the stairs, spilling red wine ALL over their walls and carpet. While it was only a glass, it looked as if someone had chucked three bottles everywhere. My mother sweetly asked me to scrub her walls (heloise hint here, bleach and water will take wine stains off your interior paint. and give you a killer tricep workout) and find her someone to clean the carpet. How can you say no to your moms? So I called, got a great quote THAT day (none of the "leave a message we'll call you back" bs) seriously, it was an EXTREMELY reasonable price. I mentioned the yelp deal and they told me they'd honor the price (no need to buy it) so that was also a plus. They came as planned did their work and left. My mom said she was extremely happy. The basement smelled awesome afterwards. The wine stains looked much bigger after they left, only because the rest of the carpet was clean, I never knew how dirty the carpet was! They use the machine that is attached to the van which is a must, after all anyone can go and rent a carpet cleaner from the teeter, amirite? Big mouth strikes again. I had discussed some wine stains on the carpet with John (the manager/owner/or some sort of top dog at SCC) and he obviously couldn't promise the stains would come out but that they'd have to give an estimate for that once on site. Mom failed to mention this part, so when they came out, they tried to get the stains out, but were unable to and didn't charge her for the service. I overheard on the phone trying to get them to come back out (sounding frustrated) so I took over and got a lil snippy with John only to learn that he was coming back out for FREE to give it another go. Apologies for the shortness John. Apparently my mother doesn't understand the power of wine on carpet. I think if you're not an ABSOLUTE slob or not totally high-mai then this is the way to go. My folks are very clean people, they have a maid who comes every 6 weeks to do a deep clean (or to party prep.) And while they live in a McManson, they really only stay in two rooms in the house. I honestly believe for the price and quality of work, this place is bangin' read more

Excellent service! My daughter rubbed vasoline into the carpet and after my "self" care I was left with a mess. I called Smart Choice because I had used them before in my home and office and was very happy with their service. Honestly when I called the stain was so awful i didn't have faith much could be done to restore the carpet. Smart Choice easily accommodated my request for a scheduled cleaning. The tech sent was professional and courteous. They did a great job!!!! You would never even know that the carpet was covered in grease. Subsequently, I have also had them treat my favorite love seat which my cats mistook as a litter box :(. They cleaned the piece and you can't even smell a hint of urine. Trust me, my nose knows!!! I am extremely grateful they help save that piece of furniture! read more

So far so good with Smart Choice. I purchased a Yelp deal 6 or so months ago and didn't realize when I booked I had to use it all in one visit. Despite not realizing this (nor did the customer service rep), the owner, who came by to clean my sofa himself (!!) did an excellent job and assured me that they would return for my move-out cleaning scheduled in a few weeks. He also threw in a free deodorizer for the sofa to cancel out all the puppy smells. Will update again after the move out cleaning, but so far customer service has been great! UPDATE: Did a fabulous job with my move out cleaning! Three ladies for 2.5 hours did all the windows in my place (no small task), floors, baseboards, kitchen, two baths, dining room, living room, den, office, three large closets, wood burning fireplace and a bedroom. Great work. read more

PROS: very professional over the phone and setting up my appointment. The ladies showed up on time and were polite and professional. They were flexible considering I was in the middle of moving out and didn't have everything out yet. They worked hard and did an outstanding job. The place looks much better than I expected. I would use them again and highly recommend them. CONS: the only reason I'm not giving them 5 stars was a little issue with miscommunication. I was originally quoted a price and then later found out the charge would be significantly more. I questioned this and I will say the gentleman I spoke with on the phone was professional and we worked out a reasonable agreement. I just would encourage any future customers of theirs to ensure they understand their rate. Also emphasize that you want to be contacted before they go over the original estimated time, because that can result in higher charges. Other than that, everything was perfect. I would definitely use them again. read more

I wish I would have scheduled more time! The cleaners were wonderful, prompt and VERY GOOD at what I needed them to clean. I asked that they clean the upstairs (4BR and 2BA) and the windows. They knew they wouldn't be able to do all the downstairs AND the windows and they told me. When I got back the upstairs (and windows) were very clean and smelled great. The downstairs (kitchen, two sitting rooms and a big living room) was clean but true to their word, they were not able to clean the windows which is what I expected. I will definitely call smart choice again, and know to schedule more time! (They were here for 2 hours and did a great job for our home.) read more

I chose this place because they received awards Best rated in NOVA... I was not happy with the work that was completed and John the owner called me and gave me a 100% refund. Thank you, very professional and great customer service...I will give them a try again in the future. Thanks again! read more

I wanted to use their services based off their reviews and being so close by to my home.I needed the service done fast as we were busy and soon to leave for months. I fielded an inquiring via yelp online which sends my request to roughly 5 companies, smart choice was the only company that did not responded despite having a 40 minute response time and responding 100% off the time according to yelp.I only wished they at least provided me pricing that way I can compare to see all my options I ended up using another provider which turn out for the best, they were responsive, efficient and reasonable. read more

Customer service is excellent. We had to reschedule something like five times and they took it all in stride. The carpet cleaning we had was good-removing a couple stains that I was not sure would come up. We had a move in cleaning that overall was okay, but a couple thing I specifically pointed out were missed. Upon voicing this, the owner offered to come back out free of charge to ensure completion. On another move out cleaning they rocked it out. Place looked great. I will definitely use the above services again. read more

I had a great experience with my first cleaning! John was very helpful and accommodating with me and the ladies were thorough and sweet. The house is sanitized now after a horrible virus tore up our house!! We will be using the bi weekly going forward! read more

I hired them to for both carpet cleaning and move in cleaning. The carpet cleaning was good. They explained to me what was done and which stain cannot be removed. The carpet smells much fresher afterward. The move in cleaning was not so great. Good things first...they dusted the blinds, cleaned the toilet, refrigerator, oven and sink. The floor was swept and mopped. The previous tenant probably didn't clean at all so it is understandable that even after mopping my bare feet still turn black walking on tiled floor. At walk through inspection they showed me that they even clean the drawers in bathroom and wipe closet shelves. However after they left I tried to put shelf liner in kitchen cabinets, they were not wipe at all. Dried rice and spaghetti were in drawers and cabinets. Maybe that's not covered in move in package. But they did mentioned baseboard and cobwebs cleaning over the phone but I found that I have to wipe off webs from baseboards and ceilings. I was happy about carpet. And I guess the house is 50% cleaner than before. But I guess I could hire someone for a day at the same price and they can use my cleaning supplies and I might be happier. read more

Smart Choice Cleaning - Drawer's mess. - Home Cleaning Near Me - Chantilly, Virginia

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I recently used this company to clean my sofa which had several stains on it and I'm very happy with the result. The 2-person staff arrived called me ahead of time to expect their arrival, arrived on time and were professional and courteous. Since this is during the Covid-19 pandemic they wore masks the entire time and respected distancing. And they did a fantastic job on the sofa - all stains are gone and it looks like new. They were not the least expensive of the quotes I received, but I'm pleased with the result. read more

Smart Choice Cleaning to the rescue!! Relatives announced they were coming to town on short notice and Smart Choice Cleaning came to the rescue making sure the house was clean enough for a 2 year old to eat off the floor! Thankfully!! The process for getting started and scheduled was easy and efficient. The rates were affordable and the 2 person crew was on time and thorough! They worked quickly and even tolerated my overly friendly dog. Save yourself the headache and call Smart Choice! read more

I will never turn in an apartment without these guys! We all want our deposits back from renting, and these are the best cleaners I've seen so far. I bought their yelp coupon and had a one bedroom. 1.5 hours later it was spotless. The leasing office said they had never seen a cleaner apartment before. Stainless steel appliances were shinny , granite looked new, carpet very fresh. I love how the company allows you to email. I'm a very busy person and its convient to schedule and pay over email. I recommend them everyone. read more

I called them and was able to get my carpet cleaning appointment and sectional sofa. cleaningscheduled the same day. The technician called a half hour before to say he was on route- He was friendly and efficient and even asked me to inspect before he packed his equipment away. He demonstrated a stain treatment that was unbelievable. He poured coffee onto a white carpet, it beaded up and floated on the surface and was easy picked up with a paper towel. So I got that as well. I would and will highly recommend them. read more